Direct Digital  Bewertungen 

Just put the phone down don't be tempted to take out advertising .. The small print has extra hidden charges they get you in a contract that rolls over.. Just like other people reviewing on here I had the same experience.. A normal company do not behave this way.. and when you actually speak to the man who heads the contract via phone. He is that person who you want to avoid.. Such a sad experience that cost me £1000s and for what a useless small add on a TV screen hidden in the corner of a post office. I was aproached again by a salesman to enroll and he sounded so sincere..

We are extremely dissatisfied with this situation, and adding the lost advertising days to the end of our agreement is not an acceptable resolution.

Our company has paid approximately $500 per month for nearly 18 months—almost $9,000—for advertising that has not generated any identifiable clients, inquiries, or revenue for our business.

When we entered the agreement, we were told that our digital advertisement would be displayed near the reception desk at Hilton Norfolk The Main, where it would be highly visible to guests as they entered the hotel.

Last year, we personally visited the hotel to see the advertisement. We initially could not find the digital advertising screen at all. It was located far away from the reception desk and was not in the prominent, high-traffic location represented to us. When we eventually found the screen, it was not working.

We later discovered that our advertisement had been moved to another hotel without our knowledge, approval, or consent. Now, we are being informed that the screen at the Delta is also not working because of another technical issue.

This is not an isolated interruption involving a few lost advertising days. It is a continuing pattern of nonperformance:

The original placement was not as represented.
The screen was difficult to locate and was not operating when we inspected it.
Our advertisement was moved to another hotel without our knowledge or authorization.
The screen at the replacement hotel is now also offline.
After nearly 18 months of payments, the advertising has produced no identifiable revenue or return for our business.
Our agreement is currently scheduled to end in February. We do not consent to extending it, and adding additional advertising days does not compensate us for the money already paid for services that were not delivered as represented.

They get a ZERO

This company is a complete Scam and Do not trust this company . We have wasted so much money on them with nothing in return

DO NOT buy from this store associated with BIG W Marketplace. Faulty products and both them and Big W a nightmare to deal with. 20 days to get a refund after threatening legal action.

⭐☆☆☆☆ 1 Star

Our experience with Direct Digital (now Vistavue) has been extremely disappointing.

We signed up to advertise within Bourne Galletly Medical Practice in February 2024. We understood that our advert would be displayed in a busy GP surgery environment where it would be seen by patients.

Over the course of the agreement, neither I nor members of my team ever saw the screen in any waiting area despite multiple visits to the practice. When concerns were raised, we were provided with screenshots and playback logs showing that the advert was running. We were subsequently informed that the screen was located within a wellbeing suite used for classes rather than in a main patient waiting or reception area.

Throughout the period we advertised, we have no evidence that the placement generated any customer enquiries for our business. While we appreciate that advertising cannot guarantee leads or sales, we believe the location of the screen significantly limited its visibility.

A further point of concern was the automatic renewal provision within the contract. The agreement was sold as a two-year term but later rolled into a third year because notice had not been given within a specified period. We did not appreciate that this renewal mechanism existed until the third-year invoice was issued, which has led to an ongoing dispute regarding the account.

To be fair, the company has consistently maintained that the advert was displayed and has responded to our correspondence. However, we remain dissatisfied with both the advertising placement and the way the contract renewal provisions operated in practice.

Businesses considering this service should ensure they fully understand the contract terms, particularly any renewal and notice requirements, and should verify where their advertising screen is located.

Here’s a stronger review that stays focused on your experience and avoids making claims that could create problems if challenged:

★☆☆☆☆ Absolute waste of money – avoid

My experience with this company was extremely disappointing. My business paid over £2,500, and I never received the level of service that was promised when signing up. There were many promises at the beginning, but after payment the experience changed completely.

Instead of receiving proper support and results, I felt like I was constantly being pressured. Communication became very difficult, and rather than trying to resolve concerns professionally, I received threats regarding debt collection. In the end, I felt forced into paying for something that did not deliver any real value to my company.

I strongly advise other business owners to do very careful research before signing anything or making payments. Read contracts carefully, check independent reviews, and look into other customers’ experiences first.

I am sharing my genuine experience so other businesses can make an informed decision.

⭐ Avoid if you value your time, money and peace of mind.

This company sells you on the concept of vibrant digital ad displays at hotels and hospitals, or other high traffic lobby areas to help drive customers to your local business. They typically have high pressure sales tactics to make you commit quickly (like "I'm only going to be here working with this hotel this week"). Once you've signed up, their "design team" is supposed to help create the ads for you. They are slow, low cost, and very poor freelancer engagements. Everything they produce is like amateur hour. They do not follow instructions or use provided assets. Their work product is riddled with spelling errors and is certainly not proofed. In our case they ended up moving the digital display to the basement, in front of the restroom (which they claim is allowed in their contract but does not serve the spirit of the agreement. Since the outset, we have experienced one example of bait and switch after another, including, but not limited to, the proposed start date of advertising, the proposed location of the the ad kiosk, the nature of the ad kiosk, the proposed rotation of ads on the kiosk, the timeliness and quality of ad design processes, and even billing. They've also changed from operating as Direct Digital to Vista Vue and have also operated in Australia as The Community Network. This company has been scamming small businesses for years, in the UK, Australia, and the US. They are the absolute worst!

1 only because minus isn't a possibility. Just surprised that they are still in existence, in whatever form or another. Don't bother reading further, everything that people say in the reviews is true, especially the negative ones. The good ones, I would seriously question. If you want to do business with these people, get yourself a good solicitor. You'll need it!

VERY POOR EXPERIENCE - REFUND ONLY PAID AFTER GOING TO COURT
I had a very disappointing experience with Vistavue Ltd / Direct Digital
We experienced ongoing issues with the screen not working from the very beginning, despite providing evidence, making phone calls which I repeatedly raised with the company, saying that the screens were not working at all, I was repeatedly told and fobbed off everything was fine. REALLY!
After a long dispute (1 Year) with this company who eventually admitted and acknowledged fault, customer service is a joke they offered me a refund in writing and for 3 months they kept assuring me I was on their payment run, this refund never materialised, They should of sent me the money as it ended up costing them more! Certainly would not want her working for my Company.

I informed them I would be taking them to court which I did, they then sent me a letter offering me more money than the original refund!! I agreed to this, however I was more than happy to go to court with the amount of evidence I had.

Part of the refund was paid, but the remaining balance was delayed despite clear promises about when it would be processed. When I queried this, I was told the refund had been processed and that I should check my bank, interestingly the payment only appeared shortly after I requested proof that it had actually been sent. If I had not of chased this I would have had to wait even longer.

Overall the experience involved a lot of chasing, changing explanations and lies causing unnecessary stress before the matter was finally resolved.

I would strongly advise ANYONE considering using this company to precede with real caution.
And please check your screens are working as they will fob you off!!!
AVOID If possible I would not even give 1 star.

Don't do it.

I paid for advertising in local health facilities. I felt comfortable doing this as I knew the facilities and confirmed they were working with direct digital.
Unfortunately, one location fell through, and the others never managed to get the actual screens installed (all after I had already made the initial payment). It took me over a year and many frustrating hours to finally get my money back- and I believe I only managed that because I had carefully negotiated my terms and had amendments made to the original contracts.
While I believe some of the customer support/managers are trying to provide a helpful product- it was a complete disaster.

Getting the advert created was simple, the Vistaview team has done all the work and created a good looking advert for me.

Be able to ask questions and have them answered quickly has been very helpful too.

Money grab without results, it looks nice though

This company is a deliberate scam. My experience was exactly as many other ex-customers here. They fake contracts and delay communications, in order to try to trap you into years of roll-on contracts. In addition they didn't supply the services for which I contracted for 1 year; far less did they supply services for the 3 years for which they tried to sting me. They have a really heavy-handed approach, demanding money or "court action will follow". Keep the evidence of the actual contract you signed, and of the services not being supplied, and then let them take you to court - they bailed out ON THE DAY of the court case (wasting yet another day of my time) because they could see they had no case. "How could this company improve?" asks Trustpilot - well they could try going straight, but that really isn't their business model.

SCAMMERS . PERIOD

Horrible company who does scam to you by not giving you correct details of sales

This company is not genuine, They are not there to work for but take money. They show you high hope and result but it gives 0 (zero) result.

In addition, several promises made by sales person were never fulfilled:

He assured me that I would be connected with the team at Hotel Duval — this never happened.

He promised that a tour van would bring guests to the gallery — this also never materialized.

I was shown only first page which I read and signed, After 3 days they sent me the contract. After 2 years I see that there were additional lines which my husband I do not remember reading at the time of contract. Their Contract Number field was blank.

Given these unmet commitments and the lack of clear disclosure regarding automatic renewal, I believe it is unfair and misleading to charge an additional amount beyond the two years I signed and paid for.

Absolute scam. Signed up to advertise in a doctors surgery. After three months of paying for my advert I went in to the surgery and found no advertising going on at all. The Practice Manager also told me that they never advertise local business and is doubtful that any other NHS surgery would either. I phoned the firm to demand my money bank and was told theyd have to speak to the site staff and get back to me. I've now reported them to my bank for fraud and we shall see what happens next.

Awful company, ex 'premier league footballer' sales rep, pressure selling, zero results, zero customer service, off-shored to India.

Relate to almost all the reviews! BEWARE THEY’VE CHANGED TO VISTAVUE

Absolute disgrace of a company. Targeting small businesses.

Absolutely without doubt the worst "advertising and marketing" company out there. I invested $3000 into their digital concierge at a hotel in California. None of the promises made by the company were kept. Zero return on investment. Not one thing done to try and hold their end of the bargain and wouldn't even provide analytics for interactions made by their tacky toy screen. If you want to invest $3000 wisely for your advertising business, I suggest withdrawing the full amount from the bank in cash and setting fire to it for a tiktok or instagram reel. It will 100% get more traction and engagement than dealing with this barrel of monkeys. AVOID THIS SO CALLED COMPANY AT ALL COSTS! DO NOT FALL FOR THE SCAM!!