Damaged order on arrival. Multiple online enquiries and email sent. No reply. Customer service telephone line does not answer. Terrible experience. Customer service non-existent. Sent glass lamp shade... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Easy order process, goods arrived way ahead of schedule, well packaged etc. Very good value, hassle free ordering. Good quality lights, installation easy for diy-er and already looking at or... Mehr ansehen
Unternehmen hat geantwortet
Apple Headphones arrived sooner than expected for standard delivery and we’re as described original Apple headphones that didn’t need Bluetooth. I had tried cheap versions but outgoing sound on call... Mehr ansehen
Unternehmen hat geantwortet
Dickens Direct have a great range of products at great prices. The quality of the products are excellent. The website is very user friendly and checkout was straight forward. I was really surprised... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
With over 13 years of expertise, we proudly specialize in providing exceptional drop shipping services to numerous brands and companies, helping them expand their business horizons and conquer new markets across the globe. We understand the importance of staying ahead in a fast-paced and ever-evolving industry. That's why we curate an extensive collection of the latest gadgets and smart lights, sourced from renowned manufacturers and trusted suppliers. Whether you're a tech enthusiast seeking the latest trends or a business owner looking to enhance your product offerings, we have the perfect solution for you.
Kontaktinformationen
124 City Road, EC1V 2NX, London, Vereinigtes Königreich
- +44 333 577 0049
- sales@dickensdirect.com
- dickensdirect.com
3.7
Akzeptabel
137 Bewertungen
Hat 50 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Damaged order on arrival. No customer service provided!
Damaged order on arrival. Multiple online enquiries and email sent. No reply. Customer service telephone line does not answer. Terrible experience. Customer service non-existent. Sent glass lamp shades with absolutely no packing material. Inevitably and obviously arrived smashed to pieces. Unacceptable. AVOID!
15. Februar 2026
Bewertung ohne vorherige Einladung
I have made an order
I have made an order
I have had no confirmation email
I have had no email
I have not recieved my item
I don't know if I will be receiving my order
Can you cancel my order as I don't think it has worked
20. Februar 2026
Bewertung ohne vorherige Einladung
nobody replies to my emails
nobody replies to my emails, nobody answering the phone about an order, whereby only the actual light bulbs have arrived. Where are the lights?
1. Februar 2026
Bewertung ohne vorherige Einladung
We had a quick response from them when…
We had a quick response from them when we reported that the light we ordered didn’t work. They sent us a new one very quickly.
4. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Dickens Direct
Hi,
Thank you for your valuable feedback.
Kind Regards
Dave
Antwort von Dickens Direct
Dear Robert,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
James
Customer Relations
Clown company
Clown company, clown products, clown service 🤡🤡🤡
23. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Dickens Direct
Hi,
We apologize for the inconvenience this may have caused.
Please contact us via email and we will assist you to the best of your satisfaction.
Kind Regards
Dave
Customer Care
Great lights look really good on would…
Great lights look really good on would recomend
22. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Dickens Direct
Dear Tony,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
James
Customer Relations
Poor quality no packing note no returns…
Poor quality no packing note no returns labels
Returned packages 48 hr service by Royal Mail parcel force 12 days ago
no confirmation of receipt and no refund so far
17. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Dickens Direct
Dear Robbie,
We apologize for the inconvenience this may have caused.
Please note that your order has been refunded as per your request.
Please let us know if we can assist you further.
Thank you
James
Customer Care
Excellent service
I bought a lovely up and down outside light. I got in touch as I had not received an email with my order acknowledgement which had gone to my spam box. Ross was straight in touch advising that the order was on its way. I received it the same day. I would totally recommend this company
29. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Dickens Direct
Dear Allison,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
James
Customer Relations
Antwort von Dickens Direct
Dear Dorothy,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
James
Customer Relations
Quick delivery
Quick delivery but to return the item for a refund is quite hard. Although the outer packaging was quite torn
10. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Dickens Direct
Dear Valued Customer,
Thank you so much for this valuable review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
James
Customer Relations
Good product descriptions
Good product descriptions, items received exactly as described. Website easy to navigate and use. Delivery received on the day stated. Great value for money would definitely use again and recommend to others.
7. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Dickens Direct
Dear Alan,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
James
Customer Relations
Antwort von Dickens Direct
Dear Valued Customer,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
James
Customer Relations
Dickens Direct No1 for me !!!
Dickens Direct have a great range of products at great prices. The quality of the products are excellent. The website is very user friendly and checkout was straight forward. I was really surprised how quick the items were shipped and delivered, as most other companies have a slower turnaround.
I will definitely be using Dickens Direct in the future!
Thank you so much ⭐️⭐️⭐️⭐️⭐️
21. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Dickens Direct
Dear Sam,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
James
Customer Relations
Light is so small and not suitable for…
Light is so small and not suitable for a kitchen
17. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Dickens Direct
Dear Hamid,
All of the dimensions are mentioned; we always encourage our valued customers to thoroughly read the description before placing the order.
Thank you
James
Customer Care
Good products and fast delivery
9. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Dickens Direct
Dear Razzaq,
Thank you so much for this valuable review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
James
Customer Relations
Very good lights
20. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Dickens Direct
Dear Ardi,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
James
Customer Relations
I had ordered 13 lights from their…
I had ordered 13 lights from their website, outof which one of the lights we had ordered was extra and the one we ordered 2 only, they delivered us 3, and another light of different type was not ordered to us.
The kind of betrayal they have done with us on that aspect is quite shameful.
Hope they resolve our problem.
8. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Dickens Direct
Hi,
We apologize for the inconvenience this may have caused.
Please contact us via email and we will assist you to the best of your satisfaction.
Kind Regards
James
Customer Care
Ordered 2 lights
Ordered 2 lights. No issues, speedy delivery and arrived well packaged with no damage. Couldn't ask for more
26. April 2025
Bewertung ohne vorherige Einladung
Antwort von Dickens Direct
Dear Sonya,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
James
Customer Relations
Good communications and fast delivery
Good communications and fast delivery
26. April 2025
Bewertung ohne vorherige Einladung
Antwort von Dickens Direct
Dear Shamir,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
James
Customer Relations
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