I asked for hardwired oven and the customer service recommended HD110. I paid and it was delivered next day. I opened it and found out it has a plug. Below is their Customer service reply "Hi Igor,... Mehr ansehen
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Das sagen Bewerter
Victora from Team Dellonda was outstanding! When we had an issue with our grill, she took immediate action and had a replacement sent out in under a day. Her responsiveness and helpfulness made this o... Mehr ansehen
Unternehmen hat geantwortet
Having never heard of the brand I contacted customer services. The phone was answered straight away and the lovely lady herself was able to answer my queries and also sent me information via email. I... Mehr ansehen
Unternehmen hat geantwortet
We ordered 4 rattan garden chairs which are great. Really sturdy, look really good, with quality washable, comfortable, water resistant cushions. Very easy assembly. The only slight issue we had was o... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Krämerladen
- Fachgeschäft für Haushaltsgeräte
- Gartencenter
- Gartenmöbelgeschäft
- Fachgeschäft für Grillgeräte
Über Dellonda
Vom Unternehmen geschrieben
Shop Home & Office Products
Shop Leisure Products
Shop Outdoor Living Products
Q: Who are Dellonda?
A: We are a Home, Garden and Leisure Retailer, specialising in useful, innovative, quality products for use in and around the home at great value prices.
Q: Where are Dellonda based?
A: We are very lucky to be based in the beautiful town of Bury St Edmund's in the heart of Suffolk.
Q: Where are your products from?
A: We source our products from around the world, but what sets us apart is that we test our products inhouse using state-of-the-art testing facilities and highly qualified engineers - so you can be 100% confident that a Dellonda product is safe for you and your family.
Q: What level of Aftersales can I expect?
A: We are big on customer service and unlike a lot of digital firms have a friendly voice at the end of the phone alongside email. In addition to this we have a vast range of spare parts and what we believe is the best team of engineers in the business. Aftersales is a key part of our company philosophy and any customer of Dellonda can rest assured that they will not only receive great service upfront but also for years to come!
Q: What shipping service do you use?
A: We use a range of couriers depending on what you order. For orders dispatched with DHL or TNT we dispatch all orders received by 4:30pm on a next working day delivery - absolutely free of charge!
Q: What products do you sell?
A: Our growing range includes authentic outdoor Wood Fired Pizza Ovens, Ergonomic Electric Office Desks, Hot Tubs, Swimming Pools, BBQs, Baridi Wine Coolers & Mini Fridges - we pride ourselves on quality home, garden and leisure products that we would like to own ourselves.
Q: Where can I find out more about Dellonda?
A: You can find Dellonda on all Social Media Platforms and our videos are on Youtube
Kontaktinformationen
Kempson Way, Bury St Edmunds,, IP32 7AR, Bury Saint Edmunds, Vereinigtes Königreich
- 01284 757575
- support@dellonda.co.uk
- dellonda.co.uk
4.4
Hervorragend
1931 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 81 % seiner negativen Bewertungen beantwortet
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The BEST customer service
The customer service at Dellonda is excellent. If I’ve ever had any issues, they’ve rectified it immediately. Always polite & understanding, the best customer service I’ve received in a long time! ⭐️⭐️⭐️⭐️⭐️
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Dellonda
Hi Joanna!
Thank you for your kind feedback! We’re so pleased to hear you’ve had a great experience with our customer service team.
Your support means a lot to us, and we look forward to helping you again in the future.
Kind regards
Team Dellonda
Gas Black Hob
Arrived on time well packaged and as described, not used it yet as waiting for the kitchen refurb to start. Website is easy to use and good products
23. April 2026
Antwort von Dellonda
Hi,
Thank you for your kind review — we really appreciate you taking the time to leave feedback.
Great to hear your order arrived on time, well packaged, and as described. Hopefully it’ll be perfect once your kitchen refurb gets underway!
If you need anything in the meantime, feel free to reach out.
Best regards
The Dellonda Team
Absolutely fantastic delivery very…
Absolutely fantastic delivery very quick once ordered?
Very happy with my fridge it get cold and stay cold brilliantly so I would recommend this fridge if you’re looking for camping or just days out.
Have been using it now for three weekends and up till now it’s great🤞
7. April 2026
Antwort von Dellonda
Hi Mike,
Thank you for your lovely review and kind words. We are so glad that it arrived on time and has been working to standard.
If you ever need anything else, please let us know.
Many thanks,
Team Dellonda
Very quick and helpful response
Very quick and helpful response from customer service (Zena). They solved my problem within minutes. Thank you
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Dellonda
Hi Alessandro!
Thank you so much for your kind words! We're delighted to hear that Zena was able to assist you quickly and resolve your issue. We'll be sure to pass along your appreciation, she’ll be thrilled to hear it. Thanks again for your support!
Kind regards
Team Dellonda
Purchase of oven and warming drawer bundle
Excellent customer service with questions answered promptly. I am very pleased with my Baridi oven and warming drawer DH233 combination. There are no excessive frills that I do not need, simple, easy to use functions for a straightforward cook. I particularly like the built in oven shelf positions, no extra supports to be removed for cleaning: good design.
8. April 2026
Antwort von Dellonda
Hi there, Thank you so much for taking the time to give us such a great review. We are thrilled you love your purchase.
From Team Dellonda
Professional customer service
Courier damaged item. Dellonda arranged prompt collection and replacement. No quibbles.very professional
2. April 2026
Antwort von Dellonda
Thank you so much for leaving such great feedback. We really appreciate it. Have a great week!
The first wine fridge had problems…
The first wine fridge had problems getting to low temperature. An email to Victoria in customer service was all that was required. A replacement was delivered within a couple of days and the original was collected. Great service and product is just what I wanted.
9. April 2026
Antwort von Dellonda
Hi Paul,
Thank you for your kind words and your lovely review for our team. We hope the replacement works up to your standard.
If you ever need anything else, do let us know.
Many thanks,
Team Dellonda
Better than Amazon!
Super quick delivery and great price. Easy to pay and use website. Better than Amazon!
2. April 2026
Antwort von Dellonda
Hi Luke!
Thank you so much for your kind words. We’re really glad you found the process quick and easy. We truly appreciate your support!
Kind regards
Team Dellonda
Definitely would recommend Dellonda…
Definitely would recommend Dellonda products and there customer service is excellent with a small issue with the bbq which was resolved within 48 hours and a very big thank you to Victoria with a quick and professional response I would highly recommend anyone to buy their products
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von Dellonda
Hi Dave!
Thank you very much for your kind review and recommendation!
We’re really pleased to hear you’re happy with your Dellonda product and that your BBQ issue was resolved quickly. I’ll be sure to pass your thanks on to Victoria, she’ll appreciate your feedback.
Thanks again for your support, and we hope you continue to enjoy your purchase!
Kind regards
Team Dellonda
Missing part
Had a missing part and called maddie at customer services. She was excellent. She contacted the spare parts department and ordered it immediately then emailed me to let me know. Cannot fault the service and would recommend them.
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Dellonda
Hi Susan,
Thank you for your kind review. As a small business with a small customer service team, this means a lot.
If you ever need anything else, please don't hesitate to get back in contact.
Many thanks,
Team Dellonda
Antwort von Dellonda
Hi James,
Thank you for your kind review, we are glad you had a great experience with the delivery of your item. If you need anything in the future, please let us know.
Many thanks,
Team Dellonda
Inflatable hot tub
Purchased an inflatable hot tub last year, it always had a small leak, when inflating it this year the water is pouring out. They want to charge me £150 to replace the liner. Cannot trust that the new liner from them won’t leak, so have also found them cheaper elsewhere. Will avoid this company in the future. We only used the hot tub a handful of times and it had a mat underneath
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Dellonda
Hi there,
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback.
It’s disappointing to learn that your hot tub developed a leak.
We would like to clarify that the liners come with a 6-month warranty, which covers manufacturing faults within that period. As your purchase was made over a year ago, the item is unfortunately outside of this warranty coverage, which is why a replacement liner has been offered at a cost.
That said, we always aim to support our customers where we can, and we’re sorry this situation has left you feeling unable to trust our products. Your feedback is important to us, and we will pass this on to our team for review.
If you would be open to it, please feel free to contact us directly so we can look into your case further and see if there’s anything more we can do to help.
Kind Regards,
Team Dellonda
Prompt service
23. März 2026
Antwort von Dellonda
Hi Reena!
Thank you so much for your 5 star review! We're really pleased to hear your order arrived promptly, and we appreciate your support!
Kind Regards
Team Dellonda
Gazebo side walls
Side walls for a Dellonda 3 x 4.5m Pop-Up Gazebo. The gazebo is fine, but the side walls are awful.
1. Material so thin there were signs of wear on the folds straight from the box.
2. Thin velcro at the top edge the only way to attach them. This means they flap around uncontrollably in any sort of breeze. A few eyelets or straps might have been a better idea.
3. The gazebo frame is designed to have slightly splayed legs for stability. The side walls are completely straight and do not fit.
Given that the sidewalls cost over half the purchase price of the actual gazebo I would have expected far better quality. To be frank, they are so badly designed the price is not the issue as they are simply not fit for purpose.
14. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Dellonda
Hi Richie,
Thank you for taking the time to leave your detailed feedback. We’re really sorry to hear that the side walls did not meet your expectations.
We’re disappointed to learn about the issues you’ve experienced with the material quality, attachment method, and fit. This isn’t the standard we aim to provide.
We’d really appreciate the opportunity to look into this further and see how we can put things right for you. Please could you contact our support team at support@dellonda.co.uk
with your order details? We’ll do our best to assist and find a suitable resolution.
Thank you again for bringing this to our attention.
Kind regards,
Team Dellonda
Bought a drinks fridge……
Bought a drinks fridge. Worked well for 18months then stopped. Obviously out of warranty. I thought before I searched for a replacement ( it was a very specific space) I would contact customer service for help. Zena could not have been more helpful. She responded quickly, diagnosed the problem ( with the help of the workshop), organised a replacement part ( we paid but only £10 including postage), sent a YouTube video to show us how to replace the part, was super helpful at all times. Very impressive customer care. Fridge now working again.
25. März 2026
Antwort von Dellonda
Hi Cam!
Thank you so much for your kind and detailed review! We’re delighted to hear that Zena and the team were able to support you so effectively and get your fridge up and running again.
It’s wonderful to know this made a difference. We really appreciate your feedback!
Kind regards
Team Dellonda
Comfortable sturdy chairs!
Great delivery service! The chairs lived up to my expectation. I am very satisfied with my purchase.
23. März 2026
Antwort von Dellonda
Hi Jacqueline,
Thank you for your kind review. We are so glad you are happy with the chairs.
If you even need anything in the future, please don't hesitate to ask.
Many thanks,
Team Dellonda
Antwort von Dellonda
Hi Linda,
Thank you for your kind words about our product. We are so glad you are happy with your experience with our small business.
If you ever need anything else, just let us know.
Kind regards,
Team Dellonda
I recently logged a fault with an…
I recently logged a fault with an expensive wine fridge which had stopped cooling. The machine was out of the warranty period by a number of months. However Maddie still helped me get the issue resolved in a short space of time, she contacted the warehouse explained the issue I was having then responded with a possible fix, shipped a small part overload protector via DHL. Replacement part was easy to fit, we now have wine fridge is back working just in time for the weekend. Great customer service, no brushing off, just a brilliant service and aftercare you need in life. Thank you.
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von Dellonda
Hi Nick,
Thank you so much for your kind words and lovely review. We will pass on your thanks to our Customer Service team.
If you ever need anything else, please don't hesitate to get in touch.
Many thanks!
Team Dellonda
Antwort von Dellonda
Hi Dianne,
Thank you so much for your kind review! We’re really pleased to hear you found the ordering process easy and the delivery fast. It’s great to know you’re enjoying your fire pit, and thanks again for your support!
Kind regards,
Team Dellonda
Easy enough to order and product…
Easy enough to order and product arrived on time.
Price of the item was reasonable as well.
Will be using them again.
18. März 2026
Antwort von Dellonda
Hi,
Thank you very much for your kind review! We’re really pleased to hear everything arrived on time and that you found the ordering process easy. We appreciate your support and look forward to serving you again soon!
Kind regards
Team Dellonda
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