Decor Interiors 

CLOSURE OF BUSINESS!!!

Update 20th October:

I got an email from Philip saying that he is dealing with a large number of messages and he will do his best to get back to me as soon as possible. Yes whatever , as he did the other times he said that!!

I can’t believe people are getting away with this.

First thing on the morning I will speak to my lawyer and report them to the police. I had enough of this.

Huge scam!! It’s been weeks and nothing has been delivered to us. It still says it’s going through quality check!? Not answering emails not answering phone calls!! They are thieves. Will definitely report them!

Still waiting on my refund and a response to my email from the accounts team. It has now been 2 weeks since I cancelled my order. Why is the refund being dealt with so slowly? Why has the company lied about their Trust Pilot review on their website? Avoid!!!

Ordered a clock, it’s been 30 days and still no clock, customer service is non existent. Avoid buying here.

They just lie to customers and ignore emails. Scam company, stay clear!

Update - luckily my order was on credit card and credit card company reversed the charge. Response from company to this review as to many others is laughable. If a server error was at fault then payments could have been refunded. Server error doesn't even make sense, how does it prevent answering the phone or email?

Items said they were in stock however after ordering told they were not. Still trying to get my money back 6 weeks later. Have stopped answering emails. Avoid at all costs

If I could give zero stars I would. It took forever for the duvet I ordered to be dispatched to the point where I cancelled it. I still haven't received my refund after two weeks and I've sent emails asking when I will receive this and not heard back. I have also tried to call several times and not heard back. Customer service is terrible.

Really poor customer service and non- delivery but money taken.

We ordered a mirror to be delivered to Drumahoe. Despite the money been taken it took several weeks to dispatch. Then the courier company claimed they tried to deliver twice but they never did as we were at home both times. We tried to ring the store and the courier, both were uncontactable and no response.

A horrific experience and dreadful customer service from the store and courier.

Update: After this complaint was posted customer services did finally contact us directly and eventually the mirror was delivered. We were very happy with the product when it arrived but the challenges in trying to contact customer support was overall off putting. The store seems to imply there was an IT issue but the driver said he couldn’t find the address!

I ordered a product on July 10th
After being led up the garden path by them for several weeks that I would receive this I asked for a refund on August 21st
Today is September 9th and I have still not received my refund
They fail to reply to emails and do not answer the phone
I think they are a bunch of crooks and am putting the case in the hands of my solicitor
Sarah Lewis

Ordered a mantle clock on 4th August for delivery in 5 to 7 business days never received and unable to contact by phone and no response to emails . Eventually after commenting on a Facebook post they contacted me said the order was stuck in belfast port lol so I asked for the order to be cancelled but still waiting on refund Scam company wish I had read the other reviews before placing an order

I had my doubts about receiving my order , but it finally came after 17days ,after a lot of emails I finally got tracking number & Fastway delivered to Ireland south. Lucky it wasn’t broken because it wasn’t packed well but just had fragile written on the box .
Tha mirror is perfect for where I want it to go so I’m very happy with it

If you want to avoid frustration and disappointment avoid at all costs this company, they do not supply anything directly they go to the manufacturers/suppliers.
There are in contravention of the consumers act and should be reported to Trading Standards.
I purchased a tin of paint in August and cannot get a ETA or tracking despite several assurances from deco-interiors , I have requested a full refund, let’s see what happens

I looked everywhere for the right mirror to go in my new bathroom, decor interiors had exactly what I wanted, delivered within the week, perfect condition , it looks amazing! The quality is high standard, I cannot fault the service and found the company easy to get in touch with , responded same day, kept me updated with tracking . I can highly recommend this company and will most definitely be ordering from them again ,

Do not believe anything about delivery times. We ordered 4 beds, all 4 were delivered late initially, but the main issue came about with one of the beds having the wrong parts sent. It took them the guts of 3 months to resolve this, all the while we were sleeping on the floor. They made every excuse up and never once took accountability for the mistake. We had to chase constantly for feedback which fuelled the frustration. Poor service and blaming all others except themselves. Avoid!!!!

AVOID AVOID AVOID
Fake website, order not received, company not contactable

Received our order 21st July and it was damaged due to poor packaging. It was eventually collected after a couple of weeks - we were happy to wait for a replacement. The store then claimed they hadn't received the cupboard back and had received medical equipment instead but agreed this was a mix-up with the courier company. They said they would sort as not our fault. We have since heard nothing and now they aren't responding to our calls or emails. So they have had almost £400 from us since the item was ordered months ago (we waited an age for it to arrive in the first place) and we have nothing to show for it. Absolutely shocking customer service at this point.

It's a scam do not use. lost money and won't answer the phone or emails no refund. Terrible Company.

Scam of a company. Avoid at all cost. Take your money but don’t supply the goods. Never answer phone so no way of contacting them. Please don’t waste your money with this company !

This is a scam.
I have ordered the items and they never arrived. I have sent several emails asking for a refund but never received any response.
I just looked into this company and there are so many people in the same position.

I will be reporting this company to consumer rights to make sure that they seize to exploit people and make sure that the business is closed.

Avoid at any cost!!!!

Don't use, they will take your money, you won't receive anything, they are uncontainable

I ordered some wallpaper fron this company on 27th May 2025. Then I was contacted by a lady called Janine saying that the supplier of the wallpaper had run out of stock and it wouldn't be dispatched until 12th August.

The wallpaper was for my dad and he was happy to wait three months for it. It's now 26th August and there is no sign of the wallpaper. I've not even received a dispatch notice. I've emailed Décor Interiors and the emails have been ignored. I've asked for a refund and the emails have been ignored.

DO NOT USE THIS COMPANY. THEY TAKE YOUR MONEY AND THEN DO NOT DELIVER THE GOODS!

I ordered from this terrible company five weeks ago today (12/7/25). I placed my order based on lies on their site. I ordered as they stated they had 11 of the item in stock and quoted a short delivery time, just a matter of days in fact. So I felt quite confident in ordering on that basis.
At first I had a confirmation of order and the usual welcome e mails, then three days later (15/7/25) they emailed to say they were working on my order. A further three days later (18/7/25) another email stating that that they were still working on my order and thanking me for my patience.
Yet again three days later an email came stating that my item was undergoing a quality check prior to despatch . Sounded promising , or so I thought.
Then absolutely nothing , no delivery and no more emails !
I emailed them several times asking for updates and other than automated confirmations they did not contact me at all.
I rang them on 31/7/25 and spoke to a lady named Janine , she checked with their stores and told me that the item was still at docks/customs and would not be in for at least another week. She also said I could cancel if I wished. I did ask how long to get a refund and she said a few days.
I decided to cancel at this point as I needed the item quickly.
Now given that 10 days earlier they had emailed me and said my order was being checked for quality , exactly how they did that when it was on a ship is nothing short of a miracle ! Or just a bare faced lie.
I have not had the promised refund in the intervening 16 days , and despite emailing them about this I do not get any reply.
I did break my own golden rule and didn’t read reviews before ordering from this company, as I was in a hurry to get the item and they seemed to fit the bill.
Now I have looked into it I find there are many more people like me who have parted with money and they have just kept the money and not supplied any goods . This is theft.
They are a drop shipping business, and are trading on money they have taken under false pretences from customers.
I have recently completely re furbished a property and the vast majority of Fixtures, fitting and furnishings were ordered online and have had no problems whatsoever.
I have never encountered a company like this !
It’s interesting to note that almost without exception they ignore negative reviews, but reply to good ones. A reputable company would try to resolve any complaints promptly. To just ignore people shows what they really are .
I always think it’s preferable to try to come to amicable solutions to problems, with this company it’s impossible as they simply ignore you! So I have no option than to report this to Trading Standards and speak to my bank regarding my money these people have misappropriated from me.
Come on Philip Mahmood refund the money you have taken and start replying to all your reviews if you are genuine business .