Daveandcarteruk 

They delivered the wrong size (and they had cut out the size label, which was a red flag). They insisted that I pay for return shipping (tracked, to China - £50+ !!) which is illegal under the Consumer Rights Act 2015.

They completely blanked me. I had to get the credit card company to kick them into giving me a refund.

Lots of stress & hassle - no customer service.
Liars through and through. Avoid.

Do not order from this Website they pretend to be a UK company but really based in China. My shirts took weeks to arrive, they were wrong sizes, the material is very bad, no labels, terrible style. Costs £50 to return to China. They try offering you discount off future purchases. Do not order anything obviously a Fraudulent Company. If you have been scammed already Report y”to your Bank in case they steal your details.

ALERT! ALERT! Never buy from them!
Circus clothes made of 100% poliester. Not resembling photos AT ALL. This is another chinese con shop sending items directly from Asia. No real return policy. Cun*s.

I ordered a swimsuit in my size, but they sent the wrong one. Instead of fixing their mistake, they told me I’d have to pay £50 to return it to China — even though the swimsuit cost £35! They refused to send the correct size or give a full refund unless I paid for shipping, and instead offered me a discount on a future order. Why would I order again after this? Completely unacceptable and terrible customer service.

I left a 1 star review before as this is a scam site told me to contact them on here ! So i did !! NOTHING
STAY AWAY
SCAM PRODUCTS AND YOUR TOLD TO RETURN TO CHINA AT A COST OF £50
Do not buy from these

The shirt is not how it is on the website.
The quality is horrendous. If you want to send anything back it’s £50. They offered me 70% off my next order if I didn’t send it back. I wouldn’t accept even if they paid me to order again.
Avoid at all costs

Awful experience

Received a shirt that had dye staining on it.

They would not refund or replace and just sent an email saying to send back to china that will cost more than the shirt was bought for.

Complete rip off !

Avoid !

This is my email conversation with Dave and carter

Hi can you please forward me the link on how to return this jacket Oder number 3298

The jacket looks nothing like the one on the model in the pictures and the fit is terrible TBH

Thanks

Thank you for reaching out to us. We're sorry to hear that your item didn’t meet your expectations. We always aim to provide the best possible service and ensure a great shopping experience for our customers.

As a special gesture, we'd love to offer you a 20% discount on your next order, and you can keep the item instead of returning it. This way, you can still enjoy shopping with us without the hassle of returning the product.

However, if you still prefer to return the item, it will need to be sent back to our warehouse in China, as stated in our return . Please note that return shipping costs are the customer’s responsibility, and we strongly recommend using a tracked shipping method to ensure safe delivery. The return costs can be around £50, depending on the courier.

If you decide to proceed with the return, please let us know, and we will provide you with a Return Authorization Number (RAN) along with the necessary return details.

Looking forward to your response.

Best Regards,

Hello Stephen ,

This is the best solution we can offer at this point, and we truly appreciate your understanding.
I understand that you’re frustrated, and I truly appreciate your patience as we try to find the best possible solution for you. I want to assure you that we have carefully reviewed your case, and I have also discussed this matter with my manager to explore any alternative options.

As stated in our return policy , returns must be sent back to our warehouse in China. This is in full compliance with consumer protection laws and is legally permitted for international online stores like ours.

That being said, we want to ensure you feel valued as our customer. If you do not wish to proceed with the return, as a final goodwill gesture, we can offer you a 70% discount on your next order. This way, you can benefit from a significant discount without the hassle and costs of international return shipping.

Please let us know how you'd like to proceed. If you still wish to return the item, we’d be happy to assist you.

Best regards,

I was going to return the jacket in question that I wish I could put pictures on here

The cost of the item for me to return is £73 pound

It only cost £59.99

Do not buy anything of this company

The email above is from them without me changing anything and its faulty and still not willing to pay another £73 to return a item that costs less and not sure i would get a refund anyway

Avoid at all costs

Absolutely dreadful experience with Dave & Carter UK. Their website states delivery times are approximately 3–5 days — in reality, my order took 4 weeks to arrive because, as it turns out, they’re just drop-shipping cheap products from China.

The quality is appalling — flimsy, badly made, and nothing like the images advertised. It’s blatantly obvious the items come from the likes of Temu or Shein. My suspicion was confirmed when I tried to return them: you have to send them back to a warehouse in China.

For my £70 order, they told me it would cost £50 to return — which is essentially blackmail to make you keep the rubbish they sent. It’s a scam tactic and deeply unethical.

To make matters worse, they’re using photos of celebrities and images from other legitimate websites to lure people in. It’s completely misleading and dishonest.

Do yourself a favour and avoid this company at all costs.

Long delivery time ,item appeared screwed up in delivery bag ,with no tags ,poor quality I ordered a short sleeve shirt a long sleeve shirt arrived ,

The blazer I ordered arrived 2weeks late and looked nothing like the blazer in the catalogue. I contacted Dave and Carter, only to be fobbed off
I was told that I could return the £60 item at a cost of £50. They pretend to be a uk company but are actually chinese. Swerve this company 100%

Scam website. How I wish I had checked here first. Items on website are not what you receive. Items received are of extremely poor quality, went straight to charity.

Zero stars. Conned like my compatriots. Rubbish quality no tags. £50 to return items. They went in the bin. Not even good cleaning cloths. Will give them credit for the scam English website. Avoid

Total scam company. Waiting weeks and weeks for an order, website says 3-5 days for delivery. Still chasing order ref/tracking details. Thankfully ordered on a credit card who have no revoked the payment. Everything about this company is a sham. Save yourself some serious headache, avoid at all cost.

The shoes didn’t fit, but returning them was simple, and the replacement came fast without any problems.

Ignore the fawning 5-star reviews with predictable English names - they’re all AI generated by the company.
After weeks of waiting, a cheap thin pair of shorts arrived - no labels and nothing like the ones in the picture on the website.
They tried to suggest that refunds were only issued after the customer had paid to return them to their manufacturer in China - what rubbish.
They just send AI emails in response to complaints and request for a refund.
My money has gone - don’t let them get yours!

I wish I had adhered to the warnings in the reviews I had read. DO NOT PURCHASE ANYTHING FROM THE COMPANY. It is a complete scam. I ordered a pair of shoes which came at least 2 sizes too small - they had no size guides in them. Also the canvas material looked very tired. I also purchased a pair of ‘chino’ shorts. The shorts that arrived were comical. They were not even close to chino material, they are 100% polyester of acrylic and the stitching is a completely different colour to the material. They are SO cheap and horrible. The last review is true. This company is a complete scam and avoid at all costs.
As an addition to my above review and in response to the below automated reply, having exchanged multiple emails with what I believe to be an AI bot, all that is offered to make good the situation is to offer increasing discounts on future orders. The quality is so appealing and misrepresentative of the images that I have absolutely no intention of ever ordering from them again. My only option is to pay £50 to return the goods to China by tracked delivery making the whole process excessively painful. Do not use this company or you will be in the same position. The very limited number of positive reviews are clearly AI generated in response to complaints.

SCAM SCAM SCAM ,NOT SENDING WHAT ADVERTISED ALL LABELS CUT OFF IGNORES EMAILS. ***DO NOT BUY FROM HERE!!!!***** below response from them is no good i have emailed numerous times and only response is discount on next purchase

And then stopped replying!!!!!!!

Isn't it funny how after some really bad reviews scoring 1 only there seem to then be an influx of 5 star scores, from such "made up" English names.
This whole company uses AI for all it's responses.
The products are being sold illegally as UK law requires full labelling per garment.
Have asked for money back but get the same answer as all the other reviews you see here.
PLEASE, PLEASE do not trust this company at all. Ignore the made up 5 star reviews.....The 1 stars are genuine :-( And their response below is AI created. I only posted after four days of pointless emails with this email address, where they ignored the actual issue and just try to offer even further discount to spend MORE money with them!!!! Ridiculous !
Mid August - update. Good news. Because no label in the garment at all Visa Disputes has agreed to pay me my money back.......I win!! :-)

Ordered 2 shirts early July! They arrived on the date below. The shirts are not what I ordered and they are now saying I have to pay for the return or I can have 35% off my next order and keep the shirts I wouldn’t clean my windows with. ABSOLUTE SCAM DO NOT BUY FROM THIS SITE YOU WILL BE HIGHLY DISAPPOINTED!!!!!!