Dark Star Games Bewertungen 

156
TrustScore 5 von 5

4.9

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I highly recommend Dark Star Games. I have found the service to be excellent, when I have needed to contact them (which has only been once due to release dates being pushed back so no fault of Dar... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I thought there was no way the 1-3 day delivery would be accurate, but I ordered a Shatterpoint Core set on a Monday and had it in my hands on Thursday. Not only was dispatch and delivery as quick as... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I buy all my Shatterpoint pre-order stuff from John at Dark Star. Customer service is amazing and he goes out of his way to get up to date release date information and share it with me. He really do... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Hugely grateful to these guys. When my recent Star Wars Legion order turned out to have a missing part (no fault of Dark Star Games) they stepped in and did everything the could to resolve it, attempt... Mehr ansehen

Unternehmensdetails

  1. Spielefachgeschäft

Informationen, die aus verschiedenen externen Quellen stammen

If you like the idea of taking part in adventures in the Star Wars universe you've come to the right place! Whether you prefer epic space battles, battling armies in miniature war gaming, board games or using your imagination in Role Playing games you'll find what you're looking for here.


Kontaktinformationen

4.9

Hervorragend

TrustScore 5 von 5

156 Bewertungen

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Keine aktuellen Aufzeichnungen über Bewertungseinladungen

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4.9

Alle Bewertungen

(156)

2 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Republic Credits will do fine

I have been using Dark Star exclusively for my Legion, Armada and X-Wing collections. Great range of products at the best prices! I pretty much always receive my goods the next day, always well packaged.

21. November 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Top draw seller! ✨

Small hiccup with one part of the order that was quickly and efficiently sorted out. Excellent communication and customer service with fast delivery. Top draw shop that puts a lot of the bigger companies to shame. Excellent 👍

19. November 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Simply the best

Cheaper than anywhere else online. Ordered the item on the weekend. They dispatched it Monday and it arrived Tuesday. Super happy with my first experience. Thank you!

18. Oktober 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Perfect order again

Perfect order again. I've used them a few times and its always been acurate and on or before time.

14. Oktober 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Fast, cheap, well-packed and great comms

I've never used these folk before, and the prices looked a bit too good to be true... Ordered over a weekend (a big order), then worried that it would never appear...
... Delivered on the Tuesday! Outer packaging a bit mangled in transit, but so well packed, contents are perfect!
Really, the Force is strong with this company!

11. Oktober 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I stumbled across Dark star games…

I stumbled across Dark star games whilst looking for Star Wars Armada related goods, I was apprehensive at first, as the prices were very competitive, I know this because I’ve previously bought things from other reputable uk shops, and have been very happy, but in this instance Dark Star had particular items I was interested in, (for example the Super Star Destroyer, amongst other things) at a price manageable for my current budget. In short, the service was great, a query I had sent via email was promptly answered, goods were sent quickly (with up to date notifications) and were well packed, even with the free shipping. I will be using this company again for Star Wars themed board games, and can recommend them to those of you in doubt. Buy with confidence.

John

4. Oktober 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent customer service

I don't often leave reviews but in this instance, I absolutely had to. Received my order quicker than I expected but found that DPD had repackaged the items in a new box. Was suspicious but opened to find the original box from dark star games inside with what looked like a half folded in where it had been kicked. Needless to say, some damage had been done to a couple of items and I was pretty annoyed. Contacted the team about the issues with photos of the damage and they were straight on it. Got the details of what was damaged and got me send out the replacement components in no time at all. Throughout they were understanding and proactive and handled the issue superbly. It's in these situations when something goes wrong that you can get the true measure of a company and I'd have no doubt that this is how they always operate - absolute first class. Can't recommend enough - will absolutely use again! Thanks

13. September 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent products/service

Although I've been buying miniatures for years, this is my first purchase with Dark Star Games, sometimes you don't want to leave the company you normally deal with, or you don't want to take a chance on a new company who may not deliver as promised (there are quite a few of them) but i need not have worried, price/product was great and delivery was exceptional, a day early, this company will now be my go to site for miniatures and cant recommend them enough based on my first and not my last experience, well done and thanks

21. August 2022
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Yet to receive my order

Whilst the prices are attractive against the standard prices, I have yet to receive any of the goods ordered. The 2-3 day economy has been vastly exceeded and despite contacting darkstar via email for an update on my order, they have yet to respond 24 hours later against the timescale of 2 hours for an email response quoted on their website. I have ordered goods from chaos cards 2 days after my original order from darkstar and already received their products.

Following their response and prompt delivery of the goods after acknowledging the issue I have re rated my initial experience, I value the open and honest communication highly and hence the change.

2. August 2022
Bewertung ohne vorherige Einladung
Dark Star Games-Logo

Antwort von Dark Star Games

Hello,

We very rarely get complaints, but when we do they can be a little unfair as the problem is often outside our control such as delivery issues or communication problems (gmail accounts sending our emails to spam/junk folders).

But on this occasion, it's a fair cop. We totally screwed up on this one.

You ordered at 23:46 on Wednesday night, so 2-3 (working) days from the Thursday would be Tuesday (today). But your order only went out tonight so won't be with you until Wednesday (tomorrow).

It looks like you were expecting it even earlier so I have just updated the shipping description on the website to make it clear that the 2-3 days economy delivery is "2-3 *working* days", as we don't work weekends, and the courier doesn't deliver weekends. So hopefully that clarifies the delivery timescales for future customers.

But back to your order. Firstly, one of you items was out of stock, even though the website said it was in stock which is why we couldn't dispatch straight away for Friday delivery as it normally would have been.

We should have notified you at that point to let you know and give you the option of cancelling the item, cancelling the order, part shipping or waiting. But the item was in stock at the distributor and we thought we could get in for Monday, with delivery to you today and just squeak in within the delivery estimate. Still, we should have given you the heads up anyway.

As it turns out it took an extra day to get here, so now it is definitely late...

And then, compounding the problem even further, we totally missed your email. Things have just been super busy and your email got lost in the blizzard of emails received today.

That's no excuse really. Tomorrow I'll make sure we add some alerts to identify and flag customer emails that aren't sent through the websites email form. We usually get them all as they come in, but this should help make sure none get past us again.

I'm sorry for the delay and lack of communication with this order, we'll do our best to make sure change how we handle things in future.

ps. you should have received a dispatch email a few hours ago, plus an email from DPD with tracking details. If not please check your spam and junk mail folders as I notice you have a gmail account, and they are notorious for hiding emails.

Bewertet mit 5 von 5 Sternen

Awesome customer service

Hugely grateful to these guys. When my recent Star Wars Legion order turned out to have a missing part (no fault of Dark Star Games) they stepped in and did everything the could to resolve it, attempting to contact Asmodee on my behalf, and when that didn't work, sending me a replacement part from their own stock. Very impressive. Thank you.

20. Juli 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Was worried the prices were too good to be true, turns out these guys are just great.

Not one to go out of my way to leave a review, but I bought the Millenium Falcon for x-wing 2.0 brand new in shrink for ~£30. That's still at the pre-February-2022 price-hike cost, even though everyone else I've searched for has gone up to like £44, and then DSG had a discount on top.

PLUS my order was delivered within 2 days for like £3 too - so I'll be returning to complete my collection. Keep it up!

18. Februar 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

A great company to buy from

A great company to buy from. Fast delivery and the best discount around. Excellent service, and thoroughly deserving of a 5-star rating - will definitely buy from again.
No problems = a very pleased customer.

16. Februar 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

X-Wing miniatures ordered

X-Wing miniatures ordered, really good service, excellent prices and arrived quickly. Have used these guys and Megalopolis which is linked for a few things before and everything comes well packaged.

14. Januar 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Superb

Superb!
A wide range of items; low prices; mind-bogglingly fast delivery.
Definitely a company that I shall be using again.

18. Dezember 2021
Bewertung ohne vorherige Einladung

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