Curlslab Bewertungen 72

I don't post reviews often. However, I am so upset by the customer service or lack of. Be aware, they will charge you a $8.95 membership fee every month. I have been trying to cancel my membership for over a month (the button on their website doesn't work) and just got charged again. The product is okay but not worth the hassle of having to deal with this company. It's a scam. Look at your credit card receipts.

Love this! Lots of great tools and works well. For the price, you can’t beat it.

I had a great experience with Amy. She was very helpful in assisting me with changing my delivery address, and her response was incredibly quick. I was also confused about the tracking details, but she took the time to clarify everything and provided me with the information I needed. Overall, I’m very satisfied with her support and really appreciate her efficiency and professionalism.

I realized I never gave an email for my order, and wanted to know if my order was in fact confirmed and on its way. I reached out to the company’s email and was surprised at how fast they responded. They notified me that they reached out to the logistics company who confirmed my package was going to be here any day. Amy was especially helpful and I’m very impressed with their fast communication and mitigation efforts.

The customs service is very very good . The product usufel and easy ,light weight. And perfect price . I recomended alot

Customer service was awesome and very prompt with the info I exactly needed! Reached thru email and was able to speak with Amy. Love how u responded thoroughly.

So happy with my purchase! I can curl my hair in less than 5 minutes! I use it everyday and once you get the hang of it, it’s amazing! My daughter has the Dyson and this works just as good!

Had a small issue with my order so I sent an email. I received a very quick response and Amy and Justin were very helpful and the issue was resolved with absolutely no hassle.

I’m giving this a 5star for customer service. Amy was amazing to deal with. I had to reach out because I forgot to grab the travel case with the 5 in 1 hair tool. I would have had to pay another $20.00 for shipping. She was able to grab my order, and add the travel case without charging me the extra shipping. Customer service to me is the number one reason I always go back to a place to shop. Thanks again, Amy for going above and Beyond

I’m very pleased with the support I received from Amy on the Curls Lab customer care team. She responded to my email promptly and took action right away. I had forgotten to double-check the colors in my order, and as I realized it, I reached out - Amy handled it immediately. I’m looking forward to receiving the colors my daughters wanted. Thanks Amy and your team.

My whole experience started off to a rocky start with me not knowing if my order was actually placed and not getting a response for a 2 days.. however i did get feedback from Amy and it was a smooth process after, she was helpful, informative, patient and understanding! It made me feel more confident in the brand and i received my product the next day! So the only reason its the 4 stars it was the initial unfortunate experience however Amy made a huge difference and i truly appreciate her help with the quick resolution.

Was disappointed with the shipping process as I was told shipping within 24 hrs. It took 2 weeks. Also promises free vip membership but charged me $8.96. Asked for refund and was denied.

Customer service through Amy was excellent. Question answered immediately

Needed to make a change to my membership and Amy was great! Thank you :)

I needed to make a change to my membership and Amy was great. All handled in less than 5 hours. Looking forward to getting my order now!

They are SCAMMERS stay away from them,
I ordered in 5th March and 15 March thy email me that their courier came but couldn’t find my address, although my all address is right and I sent proof too, but still they are asking for more money to ship again and also within my order of some days they charged me 8 Cad for vip membership which was 0 initially without my permission and they said they will refund but they never refund that too.
Now they are bargaining with me that I should pay more to them.
I will take legal action and want that no one trust them again. It was the worst experience of my life to buy from like these websites.

Amy was extremely helpful and quick to respond to all my inquiries. Highly appreciated!

I had an inquiry and Amy was very helpful. The response time was quick and she was professional and courteous. I haven’t received my hair tool yet but I am hoping I can rate it the same!

EDIT: I emailed this company on March 19 for return instructions since the product didn’t work for me and I have not heard back and it’s March 30. I am disappointed as my first experience reaching out to their customer service was great but now that I want to return the product I feel ignored and I’ve given them plenty of time to get back to me. If you are reading this Curlslab, please get back to me.

This company is dishonest in their point of sale promises. They say "free shipping" yet charge $19.99 plus tax for "express shipping" free shipping option is not available at checkout out. They promise 5-7 day delivery, they say shipped from Canada. Once you purchase, they send emails of "high demand - shipping delayed - another 7-10 business days" yet product does not arrive in a month. The ads say "shipped from Canada and boast a Markham, Ontario address, yet then when shipping is constantly delayed they admit it is from an "international warehouse". The truth is, these items are drop shipped from CHINA!. This company, at point of sale offers "free VIP membership" which guarantees "free shipping", however, it is a subscription service that charges $8.95 plus taxes to your credit card immediately. This company is dishonest, unreliable, and false advertising. If you put a negative review on social media they take it down immediately. BUYER BEWAR... SCAM