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Based in the UK 🇬🇧 and USA 🇺🇸 (EU 🇪🇺 coming soon!) Curious Boards is built on the idea of making the best fingerboard products more accessible to the world. We work directly with diverse makers and artisans who share our passion and reflect our values to bring unique products to you. We sponsor events and riders all over the globe to help grow the fingerboarding scene worldwide. Quality, Design, Passion That’s the Curious Boards way! Check out our social media pages to see what events we're sponsoring, news and giveaways! @curiousboards Instagram @curiousboards Tiktok
London, Vereinigtes Königreich
2.2
8 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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If I had the option for no stars that would be my review.
My son saved up and spent 90$NZ on wheels for his 12th birthday. Not one delivery email, not contact, no product, nothing. Curious Boards shame on you. You’ve stolen the money. Disgusting.
Never shipped my order! I haven't received anything, they either don't send it or send it untracked. Over a month later and nothing. They ignore every email.
Liars!
Never given tracking and havent received. Looking at the reviews they've done run off with my money.
Will be contacting trading to report.
My son ordered an item and never received it. Zero replies to his or my emails. Will be contacting the bank tomorrow.
Shocked considering their social media presence - Must be all fake as well.
Stay well clear - Total scam site.
Same issue as previous reviews, been a month and not a single reply, from all the emails contacted. Ended up giving up and marking the order as delivered to see if it could some how alert the store. Apparently not. £70 down and not one reply and still no product received. Don't even know how to go about getting my money back
Ordered 3 weeks ago no update on shipping emailed so many different emails address but nothing please help
Placed an order on March 13th. Waited a week with my order being listed as "preparing shipment' before sending out an email asking if everything was alright with my order (March 20th) No response. Found another one of their emails and made another inquiry about my order on the 22nd. No response.
Honestly, the refusal to respond at all is beyond absurd. If it's an issue with royal mail that's fine, but they could at the very least tell me that. As it stands, my order has been being prepared for about twenty days now, and they refuse to tell me why. They took my money, then ghosted me.
Avoid this company
To start off with. Since like May I had no problems with orders/postage.
My last 2 orders in the last 3-4 weeks everything has gone terribly.
My first problem order was back on the 28rd Aug. Where my order arrived 2 and half weeks late with me pushing for updates over a week but ontop of that the Neon Pink Piro wheels I purchased ended arriving as Neon Yellow.
Sorry delivery times are royal mails issue, cool story.
This is going no where, few emails later I settle with a 25% off code.
Right Ok I try order again.
Hot Pink Maple Wheels around beginning of the month ok fingers crossed.
1 and half weeks later still no postage tracking.
Email reply it's a royal mail issue again with them not scanning the item, item could be lost.
Day later it's lost, refund.
Edit*
Eventually after this review I illicit response from them and their plans fix it all for me.
Mixed feelings.
3.85/5
Moral : Stand your ground, speak up
Reply:
While your email TimeFrame maybe correct for the 2nd missing order that's kind of misleading for the rest.
We are missing other forms of communication through two different types of media here also.
28th August the first original mess up occurred thus spiraling these chained events.
Antwort von Curious Boards
This customer has received replies from us every step of the way. Delivery issues are frustrating for all of us and we do our best to mitigate.
However, there was no lag in communication between this review and customer service emails.
We have also given this customer free product in addition to refunding their entire order and giving an additional 25% discount off their next order to remedy further Royal Mail issues.
The email communication log for this customer service ticket is as follows:
1. First email from customer Sept. 17th 2024
2. We reply Sept 18th 2024 to investigate
3. Customer replies Sept 18th 2024 - wants to wait for Royal Mail
4. We reply again Sept. 18th 2024
5. Customer replies Sept. 18th 2024
6. We reply: Royal Mail cannot locate parcels, we refund entire order and give 25% off promo code and create replacement order Sept. 19th 2024
7. Customer replies again Sept. 19th 2024
8. Customer posts first Trustpilot review (2-star) Sept. 20th
9. We reply to email again Sept. 20th
10. Customer amends Trustpilot review (4-star) Sept. 20th
11. We reply to this Trustpilot review
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