Very disappointed as my doughnuts were supposed to be delivered yesterday from 7am to 2pm. They did not arrive. Sent two emails yet no answer. About to send my third. Phone number on website is not in... Mehr ansehen
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Das sagen Bewerter
Delicious donuts as always from Crosstown, i brought a box of 6 as a ‘thank you for having me’ visit to friends and they were very well received/devoured! Very easy to order ahead on the website for c... Mehr ansehen
Very disappointed based on previous experiences, turned up in an unbranded box had been bashed about and the Donuts inside stale and dry, complained and got a second box exactly the same. What a shame... Mehr ansehen
My partner has an egg allergy and we struggled to find bakers that cater for allergies. We have crosstown regularly and found out they do tiered doughnuts, so this is as a non brainer for our wedding.... Mehr ansehen
Unternehmensdetails
Über Crosstown
Vom Unternehmen geschrieben
DOUGHNUTS
COOKIES
ICE CREAM
CHOCOLATE
CORPORATE
EVENTS
Crosstown is an award-winning scratch bakery. We roll our dough by hand.
We make all of our jams, compotes, fillings, glazes and toppings in-house, fresh every day, using the finest ingredients we can find to deliver real, honest flavour.
It’s a lot of extra work, but we believe the results speak for themselves.
Quality should never be compromised no matter the quantity, although both can exist at the same time.
We think our doughnuts pair perfectly to specialty coffee, which is why we serve them together where we can.
Kontaktinformationen
London, Vereinigtes Königreich
- 020 7360 5790
- customerservice@crosstown.co.uk
- crosstown.co.uk
3.3
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Disappointing and tasteless gimmick.
We were very disappointed by the selection box of donuts. They were more like bagels with some icing on top.. The chocolate tasted too sickly.. All varieties had the same muted taste. Not at all what you would expect. I was expecting dunkin donut taste and quality. But what you get is a 'healthy' strange bread with poppy seeds in it.. No fried greese it's all very disappointing.. And not at all worth the over inflated price. Never would I ever get these again.
4. September 2023
Antwort von Crosstown
Hi Fiona,
Thank you for reaching out. We alway appreciate the feedback.
As I'm sure you know, every single doughnut we sell is made fresh on the morning of sale, and are delivered directly from our bakery in Battersea, London. We never keep doughnuts longer than the day they are produced, even if the special day has passed. Our doughnuts tend to have a slightly different texture from most other doughnuts, due to the signature Sourdough base for which we are famous. This tends to offer a weightier, more bread like finish. The seeds inside the dough are chia seeds, not poppy. I will make sure to pass off your feedback to our hardworking Head Chef and bakery team.
I understand that this may not been what you were after, and thats okay. We try to offer a different take on the doughnut with our Sourdough base, and provide exceptional flavours while doing so. I am happy to discuss this experience with you more if you wish, you can reach us at customerservice@crosstown.co.uk.
I hope you have a lovely weekend ahead.
Best wishes,
Erik
Great tasting product
Great tasting product, but delivered product was melted on top
4. September 2023
Antwort von Crosstown
Hi Sophie,
Thank you for reaching out and leaving this review. We always appreciate the feedback.
I am sorry to hear that the delivered product was not at the standards we strive for. We try our best to keep our products in safe with whatever inconsistent weather the UK throws at us, but with the heat wave we are currently experiencing this could have caused some melting.
I would love to hear more about your order if you can reach out to me with your ID number, I will further investigate and can rectify the issue for you. You can get in touch with us at customerservice@crosstown.co.uk. I hope to hear from you soon.
Best wishes,
Erik
I sent the donuts as a treat …
I sent the donuts as a treat to my sons work experience employers. They loved them and invited him back!
28. August 2023
Happy Birthday doughnuts
The doughnuts, a birthday gift for our daughter who is currently recovering from a broken foot, were delivered in good time and good order. She was hugely cheered by the gift and says the doughnuts were delicious. Thnk you very much.
23. August 2023
Sadly what I ordered on the site wasn’t…
Sadly what I ordered on the site wasn’t what I got. Which is embarrassing when saying happy birthday to someone when the doughnuts say congratulations on your new baby. Luckily my friend was fine about it but it could’ve been worse!
The actual doughnuts flavours were great.
22. August 2023
Antwort von Crosstown
Hi Jennie,
Thank you for reaching out and leaving these comments for us. I would love to discuss this order more with you if you don't mind reaching out to me at customerservice@crosstown.co.uk. I am hoping to receive some further information from this order gone wrong to rectify, and find the source of this hopefully one time incident. Your cooperation is greatly appreciated!
I hope to hear from you soon.
Best wishes,
Erik
There clearly aren't any Germans or…
There clearly aren't any Germans or Americans rating this doughnut. They are basically bread with sweet toppings. They're not light, they're not fluffy, they're not that tasty. Just stodgy. People are too quick to big up something new or different.
23. August 2023
Bewertung ohne vorherige Einladung
Antwort von Crosstown
Hi Sonia,
Thank you for reaching out and leaving your feedback. We always appreciate it!
I am sorry that you were unhappy with your recent experience with Crosstown. As I am sure you already know, our products are made fresh daily by our wonderful team of bakers in our Battersea location. With our award winning sourdough base, this tends to give the texture of each doughnut more of a weighty bread like feel. I understand that this may not be what you were expecting compared to a more traditional supermarket doughnut.
I hope you might try us again, but if you do wish to discuss your experience more feel free to reach out to us at customerservice@crosstown.co.uk.
Best wishes,
Erik
Antwort von Crosstown
Hi there,
Thank you for taking the time to leave a rating and feedback. I would be happy to discuss this and our products more with you if you wish to do so. You can reach us at customerservice@crosstown.co.uk.
Best wishes,
Erik
Stunning collection of vegan doughnuts.
Delivered on time. Stunning collection of vegan doughnuts. Mouth watering thinking about them!
13. August 2023
Very poor Vegan Peanut butter and…
Very poor Vegan Peanut butter and Blackberry compote donought for £5...…
This was not very nice and definitely not worth £5 price tag. Firstly it was dry, dense and chewy with no discernable flavour. Some peanuts, may be a dessert spoonful of peanut was sprinkled on the Donought. The Blackberry compote was very dry and tart (very lemony).
It was definitely not a nice experience and will not be repeated. Tasted worse than a supermarket
17. August 2023
Bewertung ohne vorherige Einladung
Antwort von Crosstown
Hi Juliet,
Thank you for reaching out and leaving your feedback. It is always appreciated. I am sorry we could not provide the experience you were looking for on this occasion.
As I am sure you are aware, Crosstown is set apart from other high street or supermarket doughnut brands by the premium quality ingredients that we use, as well as the hand-crafted nature of our treats. Every doughnut, glaze and compote are freshly made each day, by a member of our fabulous scratch bakery team, at our site in Battersea. As you know, they tend to have a slightly different texture from other doughnuts, due to the signature Sourdough base for which we are famous. This tends to offer a weightier, more bread like finish, which could have been the reason they weren't quite what you were expecting. I'm sure it will be incredibly disappointing for our team of lovely bakers to hear that the product crafted by themselves, for you, was not enjoyed, but will forward this feedback onto the bakery team for their review.
Please feel free to reach out to us at customerservice@crosstown.co.uk if you would like to discuss this further, or any questions you may have. I hope you have a lovely weekend ahead!
Best wishes,
Erik
Great wedding donut tower!
Great wedding donut tower!
The whole booking experience of a 'wedding cake' using crosstown was smooth and easy. The team was very helpful and made our day very special without added worries. Very accommodating :)
11. August 2023
Great customer service, and doughnuts that made a whole office happy
Really great customer service when we were ordering a large order for our office, thank you Erik for your help. Our office were obsessed with every doughnut!
13. August 2023
Wedding Doughnuts!
Doughnuts were delivered on time and absolutely delicious! Our guests loved them.
4. August 2023
Zeker een aanrader!
De donuts waren zeer lekker. Ook het personeel was heel vriendelijk. Redelijk duur maar zeker het geld waard!
13. August 2023
Bewertung ohne vorherige Einladung
Doughnuts were beautifully presented…
Doughnuts were beautifully presented and tasted delicious. Went down a treat with our guests!
6. August 2023
Good delivery but I want more of a say regarding flavours.
The Doughnuts are delicious indeed. However, I do wish we had more autonomy in choosing flavors. Not that the flavors given were bad, on the contrary. When you go in, that is the only time you can choose really. It's more expensive to get delivered too, and the packaging isn't amazing. Other doughnut deliveries provide more choices & control with flavors or at the very least you know exactly what you're ordering and not hoping they pick ones you like. If they did provide this, this would honestly be a vastly better experience and you can be sure we'd speak with our wallets and dare I say pay more for that extra little bit of control. I get that the casual buyer may like the one-off surprise of random flavors but for me personally, "likely to include" is just simply not good enough. Don't get me wrong I love the doughnuts, especially the cake ones which are often hard to find, just wish it was like choosing in-store, only in postal form.
30. Juli 2023
Expect more orders from me
Expect more orders from me! Those delicious doughnuts are irresistible and a delightful treat.
22. Juli 2023
Bewertung ohne vorherige Einladung
A smash hit!
We had doughnuts delivered for our wedding and everyone went crazy for them. A real hit amongst the guests.
Thanks again!
23. Juli 2023
Favourite flavours no longer available
The first time I had crosstown doughnuts, they had 2 amazing flavours. Matcha and almond butter. I bought often. Now they have none of these. Quite disappointing.
28. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Crosstown
Hi Leo,
Thank you for reaching out to us! I am so happy to hear that you were a fan of our previous flavours, but I understand the upsetting factor of expecting these flavours and they not being available. Our brilliant head chef at Crosstown is always mixing up new flavours in the bakery, and we are constantly switching out flavours. That being said, it does not mean that old flavours will not return in the future again, we are just stepping aside to shine the spotlight on something new.
I hope we can welcome you back again soon. Please keep an eye on our socials and website for new and old flavours launch dates.
Best wishes,
Erik
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