luxlens.com Bewertungen 

I’m extremely disappointed with my experience with Crib Of Frames.

I ordered two pairs of Loewe sunglasses for £561. I received two pairs in the same colour, even though I had ordered one Black and one Havana. I contacted customer service, provided photos, and was instructed to return both pairs.

I paid £6.05 for the return postage and Crib Of Frames confirmed in writing that this would be reimbursed.

I returned the items on 18 September 2026. From then onwards, I spent over two weeks chasing the company for my refund. Despite contacting them repeatedly, I kept receiving the same generic responses saying the warehouse was dealing with it, that the matter had been escalated, or asking me to allow more time.

Eventually, I had to raise a complaint with my bank to recover the £561. The refund was not processed by Crib Of Frames.

I am still waiting for the £6.05 return postage reimbursement, despite them confirming that they would cover it and despite several follow-up emails. I have now been waiting almost three weeks for this small amount, and they have stopped responding.

For an order of this value, the whole experience has been extremely frustrating. The issue wasn’t just receiving the wrong item; it was the weeks of delays, repeated generic responses and having to chase constantly to get money back.

I would not order from Crib Of Frames again based on my experience

Would give Zero rating if I could.
Received sunglasses and they just didn’t seem right, not sure if they were counterfeit or not but decided to send them back. Royal Mail reported they had refused delivery. I’m now 2 months on and £250 out of pocket at they keep fobbing me off with promises to sort it out. I also dont have the sunglasses

This company is connected to drippykicks company

Purchased On trainers they are counterfit. Now they wont reply for refund. They eventually told me i can return the trainers and gave me an address. This address was fake and the trainers were returned to me now i am having to fight with Paypal to get my money back do not buy. will be reporting this company to trading standards.

SCAM!!! THEY SELL FAKES AND DO NOT REFUND! Reported to action fraud, clearpay and trading standards!

I ordered MIU MIU shades and emailed to cancel my order within 24 hours, as the website says.
The next second, I received an email saying my order had been dispatched.

I received the shades, and they look fake to me. I want to return them. I have emailed them 4 times since, and I have not heard back from them. I am entitled to return them within 14 days!

I am going to try to dispute the payment with my bank! Please do not order anything from this website. I wish I had read the reviews before ordering.

Terrible company! I ordered Loewe sunglasses, been waiting a month for dispatch. They keep saying they have so many orders and they will contact their warehouse and get back to me. No reply after a week. Sent another email, same nonsense. I requested for refund and they are saying orders must be cancelled within 24hours of purchase. A scam. Do not buy anything here!!

Don’t bother ordering from these guys they’ll never send you your order or your money back. Been a month still no item or refund

have purchased from Crib Of Frames before without any issues, which is why I decided to buy from them again. Unfortunately, this experience has been completely different.

I placed my order on 22 May 2026 for a pair of Gucci sunglasses. When they arrived, the company had sent the wrong colour. I contacted customer service immediately on 1 June, providing photos of both the item I received and my order confirmation, clearly proving their mistake.

They acknowledged the error and asked me to return the sunglasses for an exchange. I sent them back on 4 June and provided the tracking number. The company received the returned item, but weeks passed without any replacement being sent.

Over the following weeks, I sent several follow-up emails asking for an update. Every response was the same generic message saying that my case had been "escalated to management", with no explanation, no timeframe and no actual resolution.

After waiting more than 20 days for an exchange, I requested a full refund because I no longer had confidence that my order would ever be resolved. Even then, I received another generic response instead of a solution.

The most frustrating part is not that they made a mistake—mistakes happen. The problem is the complete lack of effective customer service afterwards. They have had my returned sunglasses for weeks, they still have my money, and I have nothing to show for it.

I sincerely hope they resolve this matter quickly, but based on my experience, I cannot recommend purchasing from this company if something goes wrong with your order.

Bought from here without checking reviews and what a big mistake. I tried to cancel the order within the 24 hours which is stated on their website and I have no response. They replied to me after the 24 hours (shock) and said that the order had been shipped. The sunglasses came today and wow they are so fake they literally look like they are from a market and I’ve paid £270 for them . I have lots of real designer sunglasses and as soon as I opened the box I knew these weren’t real. Not even a good fake!

I don’t no what to do now apart from send back has anyone contacted trade and standards about this company? Has anyone done a charge back through bank?

Ordered a pair of sunglasses, the wrong item was sent. No apology or anything from the company, had to pay for the return even though the error was theirs. Sent the glasses back over 3 weeks ago (confirmed with tracking) and still awaiting any sign of a refund. Do not use this website, very dodgy!!!

Frames are fake, I ordered a pair of Pradas to replace the old ones I had and the pair I recieved had a dior cloth in the bag, the size of the frames were way larger than the original and felt lighter. In response I was told all their frames are verified and I’m having to chase for a refund they even asked ME as a paying customer to send THEM the tracking number - ridiculous as this was for a wedding which has now passed its a scam.

I requested a return on 9 May and followed every instruction provided by Crib of Frames. I completed their returns paperwork, paid £11.95 for Royal Mail Special Delivery and returned the sunglasses promptly.

Tracking confirmed delivery and the company acknowledged receipt of the return. Their own returns policy states that refunds are processed within 3 business days of receiving returned items. LIES!

Despite this, I have spent weeks chasing my refund. I was initially told the refund would be processed within 10 business days. That deadline passed.

It has now been weeks since the return was received and I still have no refund. I have complied fully with their returns process, yet the company has failed to comply with its own published refund policy and has repeatedly failed to meet the timescales it provided.

At this stage I have lost confidence that the refund will be processed without further action. I have now reported the matter to Trading Standards and will be pursuing all available avenues to recover my money.

DO NOT consider purchasing from this company.

I purchased a pair of Celine sunglasses. I didn't like the style and so I returned back. Which I had to pay from my own pocket. Also after 4 weeks of me chasing sending multiple emails, going through PayPal to dispute the amount owed as I still had to pay for the purchase I then received a refund. Please don't purchase from them as it's a long process to get your money back if you require a refund. Do research before using any online company wish I had done. There are better online retailers who are faster at issuing refunds so better to choose one of them.

I sent my glasses back for repair nearly 3 months ago. I paid £171 for these glasses and I am still no closer to getting them back. The emails I keep getting are it is with the warehouse team! I am not raising this with small claims court

Scam of a company ..... purchased Celine oval gold sunglasses (most likely to not be genuine) first pair was faulty they repaired them however as the fault still existed same thing happened again the screw holding the lenses together comes loose due to a weld fault causing lense to drop out. Having raised this again they agreed after 1 month of chasing to that they would replace the goods. Never to this date has the goods been recieved. Now on to the important part as I paid via clearpay i could not reclaim via my credit card as payment was made via 3rd party. Im now in process of raising a claim via small claims court.

Counterfeit glasses do not buy!
Wrong box
Poor quality packaging
Bag with supplier name for a company that don’t make Prada
Frames are flimsy and design totally different to genuine frames
Scam!

I ordered a frame in the Havana colour, but the company sent me the white version instead.

I returned the incorrect item on 20 March 2026 via Royal Mail Special Delivery. Tracking confirmed that the parcel was delivered to the return address provided by Crib of Frames.

On 2 April 2026, the company acknowledged receipt of the return and said they were checking with their warehouse.

On 6 April 2026, I was told that my refund would be processed within 10 business days.

Today is 12 May 2026. Nearly two months after they received the returned item, and more than a month after the promised refund deadline, I am still waiting for my money.

At this point, the issue is no longer a simple mistake in colour. Errors happen. What is unacceptable is retaining a customer’s money for weeks after receiving the returned item and repeatedly failing to honour the refund timeline that was clearly communicated.

I have had to send multiple follow-up emails, only to receive vague responses asking for more patience.

This has been a deeply frustrating and disappointing experience. Based on the way this matter has been handled, I would not recommend Crib of Frames.

frameluxx and crib of frames are scammers.
they weren’t authentic , i have proof of my purchase

How have these scammers not been shut down yet? Selling fake sunglasses with a registered company is crazy

I placed an order and initially wondered why the prices were so low. After ordering, I checked the reviews and was concerned by the number of negative experiences reported for this company.
I reviewed their cancellation policy, which states that orders can be cancelled within 24 hours. I attempted to cancel immediately. I tried calling the phone number listed on their website (+44 7538 794338) multiple times, but it does not work. So i decided to email to cancel.
I then received an email asking why I wanted a refund. I replied promptly, explaining that I no longer wished to proceed after reading the reviews. Despite this, around five hours later, I received a dispatch notification confirming the item had been shipped.
I immediately contacted American Express and Citizens Advice. Citizens Advice have confirmed that this matter will be passed to Trading Standards. I have also been advised that I need to write formally to the trader’s registered address quoting the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
For clarity, I have informed the company in writing that I do not accept responsibility for any return costs, as the cancellation was requested before dispatch and within their stated policy.
I will update this review once the matter is resolved and if a refund is issued.
Please be warned that the owner Harry Omar runs multiple companies with a ghost address. He also runs another sunglasses website called framesluxx