I tried to make an emergency escape of water claim on a Sunday. After trying online to make a claim and calling numerous times I ended getting my own engineer. I was advised to send various details... Mehr ansehen
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Das sagen Bewerter
I needed house insurance. I was contacted on the day as promised which is a good start to any negotiation. He was helpful and patient and explained excesses to me ( I am elderly and not as quick t... Mehr ansehen
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Completing the form and deciding which policy to choose was very straightforward so entire process was made very easy. Let's hope it will be as easy if we ever need to make a claim!
Unternehmen hat geantwortet
I had spoken with agents of two major insurers, and was taken back by their lack of knowledge of their policies. I therefore spoke with your agent and was so imprressed with his knowledge, frankly h... Mehr ansehen
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Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
coverbaloo provides comprehensive cover for home and home emergency tailored to suit your needs. Giving you the peace of mind that you've got the right cover so you can enjoy the things that matter.
Kontaktinformationen
2 Horizon Court, Audax Road, YO30 4RB, York, Vereinigtes Königreich
- 01904 476098
- help@coverbaloo.co.uk
- coverbaloo.co.uk
3.7
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Home Emergency
I tried to make an emergency escape of water claim on a Sunday. After trying online to make a claim and calling numerous times I ended getting my own engineer. I was advised to send various details in order for a possible reimbursement - which I thought was fair. Anyway after a month and a half and chasing for updates, I'm no further forward and still out of pocket. My only experience of making a claim has so far ensured I'll be going elsewhere as soon as this policy term is complete.
Edit: You are absolutely correctly to advise that there is no claim registered. That’s because nobody answered the phone after numerous attempts! I assumed there maybe a live chat facility on the website where I could get an engineer instructed for my repair - sadly not. After attaining my own op due to the emergency nature of my claim. I was advised when I called a day or two after and a helpful lady gave me an email address to message with some evidence of a bill that should not have been mine. After getting responses from, Shane, David, Joel and Katie. I’m still no further forward and massively out of pocket.
7. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von coverbaloo
Hi Chris
I have escalated this with our claims handler, Preferred Management Solutions, and they have advised that they have no record of any calls from you at any point in June, based on the phone number we have on your policy record or from the number you provided here through Trustpilot. We don't have a way to make a claim online for our home emergency product, so I'm unsure what you tried to do online. I also have no record on our system of you attempting to contact coverbaloo directly at any point, other than on Tuesday 9th June via live chat to say that you tried to make a claim on the Sunday but 'nobody answered the phone'. In response, as the chat had disconnected, we called you and gave you the correct phone number for the claims team and advised you to contact them to see what they could do. I can only suggest the same again now, as I'm unsure at this stage who/how you have contacted anybody about this to date.
If you're able to provide us any further information at help@coverbaloo.co.uk then we can try to understand what has happened here.
Regards
Adam
Very user friendly site
Completing the form and deciding which policy to choose was very straightforward so entire process was made very easy.
Let's hope it will be as easy if we ever need to make a claim!
25. Mai 2026
Antwort von coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
Antwort von coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
Easily understood and fast tracked.
8. Dezember 2025
Antwort von coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
first time using this company
first time using this company
first time using this company . recommended by my LPG gas company Northern Energy . Well after me waiting in from 11 to 3 pm for an engineer to come . we have no hot water and didn't have any heating either . The engineer never turned up no contact nothing . so went on the chat and she was as slow as a snail I had to keep asking if she still there . apparently the engineer cancelled the appointment . she was supposed to ring me with another appointment and I am still waiting. disgusting absolutely disgusting . my Husband has a heart condition and we are both over a certain age . will be reporting to the my gas company what a rubbish company they have put me onto coverbaloo. Coverbaloo do not reply telling me its 'preferred management solutions ' fault and not yours . I am afraid that you are the company that use them and I have my insurance cover with YOU !!!! absolute rubbish companies the pair of you UPDATE. They never bothered to contact me after the engineer didn’t arrive so I had to contact them again . So it was rearranged for that same day but between 5 and 9 pm and AGAIN never turned up no contact from them at all !!!! They said they would re arrange after I went on the chat it’s now the next day and no contact to make another appointment!! I cannot believe the way we have been treated !!!!
………………..
In answer to your reply the engineer did NOT come the next day ! He is due to bring a part to fix it today …… let’s see if he actually turns up !!
3. November 2025
Bewertung ohne vorherige Einladung
Antwort von coverbaloo
Hi Chantal
Firstly I would like to apologise for the service you have received on this occasion. This is not the standard that our claims handler, Preferred Management Solutions, usually achieve. We have escalated this to management at PMS to handle your complaint, meanwhile as I understand it the engineer came out the next day to you to resolve the issue.
Regards
Adam
Won’t even give me a quote because of…
Won’t even give me a quote because of my postcode
30. September 2025
Bewertung ohne vorherige Einladung
Antwort von coverbaloo
I've been unable to find any record of a quote with the details that you've provided here, but apologies if we were unable to offer you a quote on this occasion. There could be many reasons why this may be the case, but I'm afraid we wouldn't be able to provide further details on this as this is determined by the underwriters of the product.
No quote
Can’t even get a quote due to a our postcode. Very puzzled as to why.
30. August 2025
Bewertung ohne vorherige Einladung
Antwort von coverbaloo
I've been unable to find any record of a quote with the details that you've provided here, but apologies if we were unable to offer you a quote on this occasion. There could be many reasons why this may be the case, but I'm afraid we wouldn't be able to provide further details on this as this is determined by the underwriters of the product.
web site easy to understand and happy…
web site easy to understand and happy to support efforts of Northern energy
19. Mai 2025
Antwort von coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
Clear information from Coverbalo
I have just purchased Coverbaloo Home Emergency Insurance on line so have not yet made a claim. The covering paperwork arrived promptly and clearly states what is and what isn’t covered and how to make an urgent call or a claim.
17. März 2025
Antwort von coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
Moving from another provider.
Straight forward changing to the new tariff from another Supplier.
16. Februar 2025
Antwort von coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
Antwort von coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
Contact experience
Contact experience
My contact with the advisor was detailed and precise in information enabling me to decide to take up the policy.
30. Januar 2025
Antwort von coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
easy to sort,quick to complete,good…
Easy to sort,quick to complete,good communication. I now hope it works well if I need it!!
16. Januar 2025
Antwort von coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
Helpful phone call
20. Januar 2025
Antwort von coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
excellent customer care
14. Januar 2025
Antwort von coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
Positive experience
Easy process to take out the policy and helpful staff when I needed to check some points.
9. Januar 2025
Antwort von coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
Simple and easy to use - definitely recommend.
The online process was simple and straightforward compared to other sites. I received a quote instantly and was satisfied with the no frills policy I took up. Payment arrangements were also very easy.
7. Januar 2025
Antwort von coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
I was satisfied with what I was getting…
I was satisfied with what I was getting from Northern Energy. My main interest was boiler cover. I think my problem was finding my way through the application when i needed to sort out what I needed and I went down the Wong avenue before I latched on to the discount.
4. Dezember 2024
Antwort von coverbaloo
Hi Ian
Thanks for leaving us a review. The only record I can see of you contacting us was over live chat to ask for help in applying for your policy, which we responded to and you ended the conversation, later going on to buy a policy including your Northern Energy discount. If there were any other issues please let us know, but I'm sorry you felt this wasn't a good experience.
Regards
Adam
The online chat facility did not answer…
The online chat facility did not answer the questions that I asked
3. Dezember 2024
Antwort von coverbaloo
Hi Malcom
Thank you for leaving us a review. I'm unsure what you're referring to in your review here though, as from the chat logs that I can see we did answer all the questions you had about our Home Emergency product. If you have any issues or questions in the future then please feel free to give us a call instead.
Thanks
Adam
Hopeless
I do not think you have any idea on what you are trying to do, you are inconsistent and contradictory.
2. Dezember 2024
Antwort von coverbaloo
Hi Ropbert
I’m sorry that you appear to have had a bad experience on this occasion, though I can’t determine any information from your review on what has actually gone wrong. We don’t have any note of you contacting us about your policy with us, so I suspect your issue may instead be related to the company who provide boiler services for us, Preferred Management Solutions. I have been made aware of an issue where they had not updated the price on the website for an oil boiler service, and this is currently being fixed.
Regards
Adam
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