Courierpoint.com Bewertungen 

2'182
TrustScore 2.5 von 5

2.5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Parcel I sent was not received. Courierpoint said it was showing as received on the UPS website. It wasn't received. All CCTV was looked at. Courier point failed to inform UPS of the lost parcel insp... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Terrible company. My company has used them a lot over the last few months. We hit problems a few months back with a couple of orders getting stuck in transit / lost and their customer service has... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Used Courier Point to schedule a shipment from the UK to USA, Fed Ex. There was a hiccup in the scheduled pickup, but Courier Point rescheduled. Everything went to schedule and received in record time... Mehr ansehen

Bewertet mit 5 von 5 Sternen

We had to make an urgent shipment to Iceland DDP (delivered duty paid) and Courierpoint were extremely helpful. It took a little while to sort it out but they helped us through each stage and the deli... Mehr ansehen

Unternehmensdetails

  1. Kurierdienst

Vom Unternehmen geschrieben

Fraud Warning : If you have received an email requesting unsolicited payments please delete it and do not click on any links. This is not from our Company or servers, we do not send out unsolicited emails. Company Profile : We have over 20 years experience providing reliable leading branded domestic and international courier services at discounted rates to businesses and private individuals. We also have some of the best e-commerce integration tools, enabling business automate their shipping quotes, dispatches and tracking needs. Enabling our clients to save time, trouble and money on their delivery needs. All supported by our award winning customer service team. Please get in touch in you have any questions or would like a demo on any of the services. Courierpoint.com


Kontaktinformationen

2.5

Mangelhaft

TrustScore 2.5 von 5

2182 Bewertungen

5 Sterne
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1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

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2.5

Alle Bewertungen

(2'182)

3 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Super impressed!

Super impressed!
I am so impressed with this company’s fast & efficient service. I had researched various other couriers & found that Courierpoint had the most consistent & best reviews on trustpilot. I placed my ‘Express’ order online on Sunday night & my parcel was picked up from my house - Rainham, Essex UK by noon the next day (08/02/2021) and delivered to Ontario, Canada by 2:30pm on Wednesday (10/02/2021) as stated on their website.
The process was very easy & simple and the tracking information was spot on! Well done Courierpoint, I will definitely be using your services again!

11. Februar 2021
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

All round good service particularly…

All round good service particularly given the price except the document pick up. They do not give a time estimate so potentially you have to wait around all day waiting for their arrival. Not very efficient. Other companies provide a 2 hour window which is just fine.

31. Januar 2021
Bewertet mit 1 von 5 Sternen

Disappointing, to say the least

After filling out all the data on the website and paying for the shipping, I was emailed two files and instructions for scheduling collection of my parcel. The files they sent were a barcode label and the invoice containing a description of the items shipped and their values. After a few attempts, I was answered by their customer service and managed to schedule my collection, confirming by phone that all the box and all the sheets were in order. The carrier arrives at the end of the day and refuses to take my parcel because, according to him, a declaration of the items was missing. I explained that the invoice contained this information indeed and that I could make a copy or write with my own hand for him to collect. He refused it and said it had to be a separately printed document, which had never been requested or mentioned in the email I received with the instructions. But, what could I do? I had to reschedule the collection for the next day (Friday) and make up a declaration as the carrier asked, without any information from the company on how or in what language this document had to be written, since it is an international shipment. The carrier does not arrive on Friday. I call him in the late afternoon and he apologizes for FORGETTING to collect my parcel and reschedules it for Monday. Will he come? Very disappointing and upsetting service. I would like to know how I will be compensated for this inconvenience and for the delay in delivering my parcel. Apparently, the only agile phase of this process was the charging. Unfortunate!

29. Januar 2021
Bewertung ohne vorherige Einladung
Courierpoint.com-Logo

Antwort von Courierpoint.com

Dear Phelipe,

Thank you for your feedback.

When it comes to imports to the UK, some services require senders to contact the carrier directly to agree the collection date. This is our suppliers' requirement and not something we can change.
We do send emails with instructions to our customers so they know how to make sure their collection will take place.

I can see that the email with instructions has been sent to yourself along with the invoice for customs. We always advise our customers to print out their paperwork and have it ready for collection.

We do believe that if your paperwork were printed out in the first place, your collection would not be delayed. We are disappointed to see that the driver caused further delay due to an internal error, but this is not something we can compensate you for.

If you have any further queries, do not hesitate to contact us.

Kind regards,
Customer Service Team

Bewertet mit 5 von 5 Sternen

Repeat Customer

The website is very easy to navigate to generate a quote and then to book the service required, Always a very efficient reliable service from quote, collection and right through to delivery.

29. Januar 2021
Bewertet mit 1 von 5 Sternen

Wasted effort

One collection refunded and cancelled no explanation. A LOT of work for nothing. Conflicting advice from online help. Not impressed.

29. Januar 2021
Courierpoint.com-Logo

Antwort von Courierpoint.com

Good afternoon,

I believe that this review has been posted by mistake?

The shipment you are referring to has been collected from the UK on 26/1 and delivered to Singapore two days later on 28/1.

Please do contact us via chat or email if you need any help.

Kind regards,
Customer Service Team

Bewertet mit 5 von 5 Sternen

Brilliant service!

Never had a problem with this service! Excellent value for money and parcels are delivered within a day or two from the UK to America! Highly recommed!!

26. Januar 2021
Bewertet mit 5 von 5 Sternen

Excellent.

Easy, fast, reliable. I've sent two packages so far to USA, and they have been delivered safely and intact within 48 hours of being collected from my front door.

16. Januar 2021
Bewertet mit 2 von 5 Sternen

Disappointed

Disappointed, I thought I’d found a great price for an express service.I had booked and paid for DHL express delivery from UK to Malta online .My parcel arrived and I had to pay €22 euro to release it ,( low value personal items) then after it had not arrived by the afternoon we called only to be told our parcel had gone to Gozo Instead of Malta and we would have to wait another day for it to come back! So my husband had to take half a day off work and take the ferry to Gozo as we needed the package that day .
I would say sending my package to another Island was a fairly notable mistake!

11. Januar 2021
Courierpoint.com-Logo

Antwort von Courierpoint.com

Dear Nicola,

We are truly sorry to hear about your disappointment.
Unfortunately, the customs charges were applied due to Brexit and this is not something that we can control.

I can also see that your shipment has been collected on 06/01 and delivered a day later on 07/01. I understand that the shipment would be delivered a day later if it wasn't collected first. Since the DHL service you have purchased through Courierpoint was up to three times cheaper then with the carrier directly, DHL do not offer us money back guarantee in case of delays.

If your shipment would go really wrong, we would be able to query the charges on your behalf, however not when it comes to 1 day.

Kind regards,
Customer Service Team

Bewertet mit 1 von 5 Sternen

Very bad, the company, the service and the client support

One my first delivery they break my bag and didn't bother with my complaints, always an excuse in the small letters, summing up they don't take responsibility in any case! Now on my second delivery they lost my parcel and for 3 months now that the company instead of solving the problem with UPS, the only thing they do it's forward emails back and forth!!!

4. Januar 2021
Bewertung ohne vorherige Einladung
Courierpoint.com-Logo

Antwort von Courierpoint.com

Dear Teresa,

We are extremally sorry to hear about your experience.
Unfortunately, transit liability does not include packaging - hence we always advise our customer to use rigid boxes rather than suitcases/bags.

Courierpoint is an online reseller, this means that we don't physically see or handle your package. In case of claim, we always need to raise it with the carrier directly. We understand how frustrating may be the fact that sometimes carriers take weeks to resolve a query, especially during busy periods. We do our best to chase them and to get a quicker reply, but at the end of the day that's all we can do.

Please do contact our Customer Service if we can help you with any queries.

Kind regards,
Customer Service Team

Bewertet mit 5 von 5 Sternen

Really fast delivery

Really fast delivery.
It was picked up here in United Kingdom on the 21st of December and arrived in the USA on the 23rd of December. Unbelievable! Really happy! This is my second time using courier point. Really reliable and fast delivery! Will definitely use it again! Will definitely recommend it!

23. Dezember 2020
Bewertet mit 5 von 5 Sternen

Outstanding !

The service was efficient, professional and very friendly and courteous. Although we had a number of questions, nothing seemed too much trouble and we were delighted at the service we received. Collection and delivery to the U.S. were all completed without a hitch and far more quickly than the carriers we had used previously, and all at a significant saving. Excellent service which we thoroughly recommend.

22. Dezember 2020

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