Excellent service! I called after losing my car key, and Victoria was incredibly helpful in assisting me with retrieving it. From the moment I spoke to her, she was kind, professional and reassuring,... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
First time lost car key card & house keys. Going on holiday Thursday evening, stressful. But each staff I chatted with, were professional, knowledgeable, polite, quick to respond & follow up. Mobile c... Mehr ansehen
Unternehmen hat geantwortet
Effective, quick, on time, highly skilled and knowledgeable workers in all aspects, a great deal of passion put in solving the matter. Can't put down any faults. One ring one day, two days to eliminat... Mehr ansehen
Unternehmen hat geantwortet
I had excess protect with CoPlus through my car insurer. Whilst my car insurer left alot to be desired (1st central im looking at you with your hidden excess charges) , Coplus delivered some of... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Versicherungsagentur
- auch in
- Callcenter
- Geräteversicherung
- Rechtsservice für Bagatellschäden
- Unfallversicherung
Vom Unternehmen geschrieben
At Coplus, we’re dedicated to providing outstanding service with a genuinely customer-first approach. We are a leading UK provider of breakdown assistance, motor, legal and property insurance solutions, alongside expert claims handling and 24/7 outsourced support for a wide range of businesses. We also design and deliver white-labelled solutions for many large and well-known organisations across the UK, allowing their customers to benefit from the same high standards of service, care and expertise that sit at the heart of everything we do. Transparency and integrity are fundamental to how we operate. That’s why we only seek organic customer feedback, our Trustpilot page is never edited or filtered, and we don’t remove negative reviews. Instead, we see every piece of feedback as an opportunity to learn, improve, and continue delivering dependable, high-quality service our customers can trust.
Kontaktinformationen
Vereinigtes Königreich
- coplus.co.uk
4.7
Hervorragend
405 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I was initially sceptical about how…
I was initially sceptical about how easy it would be to reclaim the free £250 excess cover from GoCompare. However, the process turned out to be incredibly simple and straightforward, with clear and consistent communication throughout
15. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Coplus
Thank you for your feedback! We're so pleased to hear that the process exceeded your expectations and that you found it simple and well-communicated. It's great to know we could make things easy and stress-free for you!
Excellent service
Excellent service. Very polite and professional. Highly recommend.
13. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Coplus
Thank you so much for your kind words! We're thrilled to hear you had an excellent experience and truly appreciate your recommendation.
10/10 service
The the company is very efficient, customers service is excellent and would definitely recommend to a friends and family. 10/10 service
21. April 2025
Bewertung ohne vorherige Einladung
Antwort von Coplus
Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear you found our service efficient and our customer service excellent. It means a lot to know you'd recommend us to your friends and family — that's the highest compliment we can receive.
Really good service all round
Really good service all round. Spoke to a couple of people who were very polite, efficient and helpful. Then the engineer who attended was fantastic too.
18. April 2025
Bewertung ohne vorherige Einladung
Antwort von Coplus
Thank you for your lovely feedback! We're so pleased to hear that everyone you spoke to was polite, efficient, and helpful — and that the engineer left a great impression too. We’ll make sure your kind words are shared with the team.
Had to go through the ombudsman to…
Had to go through the ombudsman to investigate their locksmith wrecking my car. Been going on since june last year and they’re still trying to get out of it trying to settle less than the ombudsman has said even though he found on my side
27. März 2025
Bewertung ohne vorherige Einladung
Antwort von Coplus
Thank you for your review. We’re very sorry that your experience has been so frustrating.
We want to reassure you that we take the Financial Ombudsman’s decisions extremely seriously — they are legally binding on us, and we fully comply with them. As you are aware, the Ombudsman’s decision included an amount we had already paid to you, as such, we are required to pay the remaining amount, not the full sum again.
We understand this has taken longer than anyone would like, and we’re truly sorry for the inconvenience and upset caused along the way.
Antwort von Coplus
Thank you for your wonderful review! We're delighted to hear that you found our service fast, efficient, and polite. Your kind words mean a lot to us!
Same day service
Same day service, really helpful, kept me up to date and the technician called ahead twice to keep me updated on his progress.
Excellent customer service, would definitely recommend.
Hopefully I won’t be foolish enough to loose the only key to the car again, but if I do…………..
14. März 2025
Bewertung ohne vorherige Einladung
Antwort von Coplus
Thank you for your fantastic review! Your recommendation means a lot to us. We also hope you don't need us in the future, but if you do we are always here to assist :)
Fabulous
Fabulous
My 85 year old dad lost his car key during a house move,
I called around asking for quotes and had a couple of company’s out only to say they couldn’t do it or ordering a key for his car would take up to a month ,
My dad is non verbal after having cancer and my mum has dementia, it was really difficult for me to get this sorted, until I spoke “to we’ve got the keys “” it was easy to book everything myself and I was kept updated via email and text. Very straight forward
I was given a date with a 4 hour time slot then received a text when they were 20 minutes away,
Only down side is that they couldn’t make it the one day and it was booked in for the next. But.. it only took 20 minutes to do, less time than I took on hold to another company or having them call out to look at it,
I felt at ease to that the person coming out was well aware of my parents medical issues.
Thank you we’ve got the keys. *****5
10. März 2025
Bewertung ohne vorherige Einladung
Antwort von Coplus
Thank you so much for sharing your experience! We understand how stressful this situation must have been for you, and we’re so glad we could make the process as smooth as possible. It’s great to hear that our team kept you informed and made sure everything was handled with care, especially given your circumstances.
We truly appreciate your patience and your kind words—it means a lot to us! Wishing you and your family all the best!
Very good and efficient service new key…
Very good and efficient service new key provided and engineer ensured that it worked properly and demonstrated commitment to very good customer service.
7. März 2025
Bewertung ohne vorherige Einladung
Antwort von Coplus
Thank you for your great review! We are pleased to hear that you found our service efficient and that our engineer ensured everything was working perfectly. Customer satisfaction is our top priority and we appreciate your kind words.
Helpful and good communication
Helpful and good communication. Friendly service thankyou
6. März 2025
Bewertung ohne vorherige Einladung
Antwort von Coplus
Thank you for your kind review! We are glad that you found our service helpful and friendly. Good communication is always a priority for us and we appreciate your feedback :)
Excellent service from start to finish
Excellent service from start to finish. I was very anxious having lost my keys and from my very first phone call the staff put me at ease. All communication was prompt and courteous and my new key was sorted in less than 24 hours.
I cannot praise the service enough. Thank you ☺️
3. März 2025
Bewertung ohne vorherige Einladung
Antwort von Coplus
Thank you for your amazing review! We are so glad we could put you at ease and provide a fast, hassle-free service. Losing your keys can be stressful, so it's great to hear that our team was able to help promptly. We truly appreciate your kind words and support :)
Really impressed with the Customer…
Really impressed with the Customer service provided at the time of booking the most convenient appointment.
The locksmith on the day was polite, helpful and provided an excellent service.
Thank you!
2. März 2025
Bewertung ohne vorherige Einladung
Antwort von Coplus
Thank you for your wonderful review! We are so pleased to hear that you had a great experience, from booking your appointment to the service on the day. Your kind words mean a lot to us.
Great fast service received from Liam
Great fast service received from Liam. Hard working, professional, 5* service. Highly recommended.
🙏🙏🙏🙏🙏🙏🙏🙏🙏
28. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Coplus
Thank you for your fantastic review! We are thrilled to hear that Liam provided you with fast, professional service. Your recommendation means a lot to us, and we truly appreciate your support.
Perfect service...👍🏻
Perfect service.. recommend 👌👍🏻
26. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Coplus
Thank you for your kind words! 😊 We're thrilled to hear you had a great experience with our team.
Brilliant service organising a new key…
Brilliant service organising a new key for my car, smooth and stress free
23. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Coplus
Thank you for your kind words! We’re delighted to hear that you found our service smooth and stress-free. It was our pleasure to help with your new car key :)
Very fast and friendly service and even…
Very fast and friendly service and even taught me something about my key I did not know. Thank you
12. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Coplus
Thank you for your kind review! We're so glad you had a fast and friendly experience with us, and it's great to hear you learned something new about your key!
All I have to say is literally one of…
All I have to say is literally one of the most
Unorganised!! Substandard!! Unhelpful companies I’ve EVER had the misfortune of dealing with!!!
My daughter had an incident in her car .
It got passed to S AND G to deal with .
The front end of her car is completely wiped out and they said it would be collected in 6 weeks time !!
After calling and disputing they said it would get dealt with sooner !
Chance would be a fine thing , 8 days later still no further progress than day one .
Shocking customer service.
Really unhelpful.
No correspondence.
An overall unprofessional, sub standard , unhelpful company!!
Literally the worst experience trying to deal with an insurance claim I’ve ever had .
I literally had to find my own repair shop myself to get the ball rolling , which cost me an additional £500 on our excess !!
Worth every penny so I don’t have to speak to s and g customer services again .
If this review stops at least one person from the misfortune & massive headache of having to deal with S and G then it has done them a massive favour .
AGAIN TNE WORST COMPANY IVE EVER TRIED TO DEAL WITH !!!
Steer well clear of them !!
MORE LIKE S and G NO RESPONSE!!
3. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Coplus
I’m really sorry to hear about your experience, and I completely understand how frustrating this must have been for you and your daughter. Based on your review, it sounds like your concerns relate to another company (S and G), but we’d like to understand how Coplus is involved so we can look into this further.
Please email qtmail@coplus.co.uk with your daughter’s claim details. We’d like to investigate this properly and see if there’s anything we can do to help.
Update 18/2 – We’re sorry that we haven’t received any response from you, either through our offices or via the Trustpilot request for information. Without further details, we’re unable to investigate how this matter relates to us or determine if there’s anything we can do to assist. If you would like to discuss this further, please don’t hesitate to reach out—but at this stage, we’re unable to take any further action.
Great visit from the locksmith
Great visit from the locksmith. Was able to track the vehicle so that i could be ready for the visit. Was happy to educate me a little on the methodology of the job and very pleasant to chat to.
31. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Coplus
Thanks for your great feedback! We're glad to hear the locksmith provided such a helpful and informative service. It's great that the tracking feature helped you prepare for the visit too.
I can’t fault Coplus
Lost my car key and dreaded the thought of having to organise a replacement. But I was proved wrong. No hanging on the line for hours. I received a helpful and friendly response. The friendly locksmith arrived on time and in 30 mins I had my key. I cannot fault the service I
received. Top marks!
26. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Coplus
Thank you so much for your kind words! We're thrilled to hear that our service exceeded your expectations and made replacing your car key a hassle-free experience. It's great to know the locksmith was prompt and efficient, and that our team provided the friendly and helpful support you deserved.
Antwort von Coplus
Thank you for your kind words! 😊 We're thrilled to hear you had a great experience with our team. Providing excellent service with a polite and friendly approach is what we strive for every day.
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