Ordering was an easy and quick experience..but that's all I can say at present as I'm awaiting delivery of purchase..so I can't comment on quality etc. However it's a bit disappointing that reading ot... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Absolutely shocking company to deal with. I purchased a hutch from them however soon realised this was too small. Called to cancel prior to delivery and was told simply refuse delivery, it’ll make its... Mehr ansehen
Unternehmen hat geantwortet
I ordered a sunshine coop 4/6 birds and walk in frame The coop was a bit smaller than I had imagined but fine for 4 birds. The delivery was quick and came exactly when stated . There was damage to t... Mehr ansehen
Unternehmen hat geantwortet
Sturdy structure that is relatively easy to construct. Affordable and what I would consider good value for money paid. The door latch could be improved, I don't feel is matches the quality to the re... Mehr ansehen
Unternehmen hat geantwortet
Kontaktinformationen
The Old Ta Centre, Territorial Street, TS3 8DR, Middlesbrough, Vereinigtes Königreich
- 0800 061 4824
- admin@coopsandhutches.co.uk
- coopsandhutches.co.uk
3.6
Akzeptabel
176 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 91 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Do not buy from this company! It’s awful quality
I ordered this and it arrived 9 days ago. I put it up 5 days ago. It is being housed by 1 rabbit. Within 1 night it’s has chewed through the door. I should have trusted my instincts with these reviews and not ordered off of them. The wood is very cheap quality and considering we also paid extra for fox resistant wire and the treatment. It’s no surprise to say but I really regret spending a fortune on something that couldn’t even last a week for a rabbit!! I tried to get in contact with them and yet again another company, that you cannot get hold of by phone, have to wait for them contact you. Another instinct I should have trusted. I’ve now had to go out and spend more money on a hutch for my rabbit as this one is no longer suitable!! I also have pictures but no where to post them. I’ve tried contacting them through Facebook messenger, which they have now blocked me and my husbands account who had no part in any of this. No refund and no contact!
22. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
We are truly sorry to hear about your experience, and we completely understand your frustration. It's upsetting to hear that your hutch didn't meet expectations and that your rabbit was able to chew through the door so quickly. This isn’t the standard of quality we aim to provide, and we sincerely apologize for the inconvenience caused. We also regret the difficulty you've had in reaching us and the lack of resolution thus far. Customer service should be responsive and helpful, and we truly want to make this right for you.
Please reach out to us again through our official customer service email, as we want to investigate this further and offer a solution. We genuinely appreciate your feedback and would love the opportunity to restore your trust in our company. Your satisfaction is our priority, and we would be happy to assist in any way possible.
A little disappointed in the quality
A little disappointed in the quality, especially as I paid extra for fox wire and treated model. The wire is flimsy. The treatment will need to be done again
Spec says “from high quality wood” this isn’t high quality wood.
It looks cute, don’t get me wrong. But, the QUALITY just isn’t there.
Very fast delivery.
1. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
We’re really sorry to hear that you’re disappointed with the quality of your purchase, especially after paying extra for the upgraded features like fox-proof wire and treated wood. We totally understand your concern about the flimsy wire and the need for re-treatment – that’s definitely not the standard we want to set for our products. We also take your feedback about the wood quality seriously and will review it with our team to ensure it meets our customers’ expectations moving forward. We’re glad the delivery was fast, but we absolutely wish the product itself had lived up to your expectations.
If you’d like to discuss this further or need assistance, please don’t hesitate to reach out to us. We want to make things right for you and would appreciate the chance to regain your trust.
Success
I would like to update my report found here dated the 1st June 23.
Having been so frustrated to not receive any call backs or replies to my email, the matter has now been resolved to my satisfaction.
I dismantled the rabbit hutch and boxed it ready for collection.
The collection was arranged for Wednesday this week and today Friday on enquiring to see that they had received the return of the Hutch I received a full refund to my Bank Account.
It has been a slog but the complaint is now closed.
Thank you
16. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
We are sincerely sorry for the frustration and delays you experienced throughout the process. We completely understand how disappointing it must have been to not receive timely responses, and we truly appreciate your patience as we worked to resolve the matter. We’re happy to hear that your complaint has now been closed to your satisfaction and that the refund has been processed. We’ll continue to work on improving our communication and services moving forward.
If you ever decide to give us another chance in the future, we’d love the opportunity to provide you with a better experience. Thank you once again for your understanding.
Avoid
Avoid! Flimsy product, was surprised to see our XL bunny hutch come in a small box you can pick up with one hand! Really bad customer service, just read their terms and conditions to get an idea of how difficult any return would be. We've been told we have to pay them £50 on top of postage just to send back.
13. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
We're truly sorry to hear that your experience didn’t meet your expectations. We understand your frustration with the size of the hutch and the return process, and we deeply regret any inconvenience caused. Our goal is to offer products that both meet quality standards and provide value to our customers, so we’re disappointed to hear that we fell short in your case.
We strive to be transparent in our terms and conditions, but we completely understand that returning items can be a frustrating process. We are working on improving our service to make things clearer and easier for our customers. If you’d like, please reach out to us directly, and we’d love the chance to resolve this issue and change your view of our company. Thank you for your feedback, as it helps us improve.
Would Highly Recommend
Fantastic customer service, great communication and a speedy delivery. The coop was well made and easy to assemble....my chickens love their new home!
19. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a great experience with our customer service and that your chickens are enjoying their new home. It’s always a pleasure to know that our efforts in communication and delivery are making a positive impact. If you need anything else in the future, don’t hesitate to reach out. Wishing you and your chickens all the best! 🐔😊
The word that used is very cheap and…
The word that used is very cheap and lightweight. The hutches are not of good standard quality. It is not water tight. The Advertiser extra large hutchies for rabbits in fact it's quite small smaller than the ones you buy from Pets at Home. It looks like the wood butcher has been at it as there's a cracks splits in the wood. I will not advise you to buy any of their product they don't have a direct phone number. I wish I could upload some pictures to show you.
16. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
We’re sorry to hear about your experience and understand your frustration. We take your feedback seriously and apologize for the quality issues you mentioned. We’d love the chance to resolve this and improve your experience. Please reach out via email so we can regain your trust in our company.
Next day delivery, easy to assemble
Ordered rabbit hutch, received next day, very easy to assemble. Looks good and rabbits are happy with it. Would definitely order again in the future.
11. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Thank you for your feedback! We're thrilled to hear that the hutch arrived quickly and was easy to assemble. It's great to know your rabbits are happy with it! We look forward to assisting you with any future orders.
Ordered my chicken coop and arrived the…
Ordered my chicken coop and arrived the next day, overall very happy, easy to build.
Chickens seem to be impressed, very sturdy and will be recommending to all my friends!
Thank you!!!
13. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Thank you so much for the kind words! We're thrilled to hear that the chicken coop arrived quickly, was easy to assemble, and that your chickens are happy in it. We really appreciate your recommendation, and we're here if you need anything in the future! Enjoy your new coop! 😊🐔
Shady Company, avoid!
Not only was the material flimsy and broken in multiple places, but they sent us a hutch in a size not even offered online, which I’m sure is a trading standards issue. The size we received was far too small for two rabbits to live comfortably yet when the company was contacted about all of these issues they argued the toss about it all, despite photographic evidence being provided. I am 6 months pregnant so my dear mother has been dealing with the communications to save me some stress and frankly the customer service is non existent. They are incredibly rude and have lied to us multiple times.
At one point we were offered a refund, then they went silent again, then told us we had to request a refund from a third party, even though coops and hutches themselves took my original payment. We are still no closer to resolving this issue, and more money has been spent trying to create a suitable alternative for the bunnies. This is the most shady company I have dealt with in a long time.
**UPDATE** they have sent my mum a message saying they will refund us on receipt of the goods. Even though weeks ago we were told a refund would be issued the same day. They now expect us to pay out to transport the goods back, and given how untrustworthy this company is I would bet they would go silent on us on receipt of the goods and we would never see the money. They have one more chance to refund the money or I am going to go nuclear. I just want a suitable home for my rabbits before my baby arrives, I’m not in the mood to be dealing with these scumbags anymore.
24. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
I'm so sorry to hear about your frustrating experience, and I completely understand how stressful this must have been. Please know that we would love the chance to make things right and change your view on the company. If there’s any way we can assist you going forward, we’d be more than happy to do so. Your satisfaction and peace of mind matter a great deal.
Poor after sales service and overpriced automatic door
Hutch is OK, very thin wood is used and subsequently split in numerous places. There are also gaps in many places and the tray sticks making it hard to remove.
The automatic door is a chickenguard basic model and costs more than the premium model direct from chickenguard. The door sensor has stopped working after 2 weeks use and I was immediately directly to chickenguard and they would not entertain my support request.
11. April 2023
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
I’m really sorry to hear about your experience. We’d love the chance to make things right and resolve the issues with your hutch and automatic door if there is one still. Please reach out via email, and we’ll do everything we can to help. Your feedback is important to us.
Upgrade model is identical to basic…
Paid for an upgrade to fox resistant wire, and received model with base galvanised mesh. Contacted them and they told me “is what it is” and upgrade model is the same as base! Had to argue to get money back which I’m still waiting for.
Terrible attitude of admin emailing me back. Also hutch arrived damaged.
Would definitely not recommend.
Hutch is also very weak and flimsy, not worth the money. One slip with screw driver whilst building it and made a new hole. Might as well be made of polystyrene
6. April 2023
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Thank you for sharing your feedback, and we're genuinely sorry to hear about your disappointing experience. We understand how frustrating it can be to receive a product that doesn't meet expectations, especially when it involves an important upgrade and damaged items.
We’d really like the chance to change your perception of our company and make things right. We’ve recently updated our returns policy, and our customer service team is ready to assist you in resolving any issues more efficiently. If you could get in touch with us again, we’ll do everything we can to address your concerns.
Again, we’re truly sorry for the inconvenience caused, and we value your feedback. Thank you for giving us the opportunity to improve.
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