Ordering was an easy and quick experience..but that's all I can say at present as I'm awaiting delivery of purchase..so I can't comment on quality etc. However it's a bit disappointing that reading ot... Mehr ansehen
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Das sagen Bewerter
Absolutely shocking company to deal with. I purchased a hutch from them however soon realised this was too small. Called to cancel prior to delivery and was told simply refuse delivery, it’ll make its... Mehr ansehen
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I ordered a sunshine coop 4/6 birds and walk in frame The coop was a bit smaller than I had imagined but fine for 4 birds. The delivery was quick and came exactly when stated . There was damage to t... Mehr ansehen
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Sturdy structure that is relatively easy to construct. Affordable and what I would consider good value for money paid. The door latch could be improved, I don't feel is matches the quality to the re... Mehr ansehen
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Kontaktinformationen
The Old Ta Centre, Territorial Street, TS3 8DR, Middlesbrough, Vereinigtes Königreich
- 0800 061 4824
- admin@coopsandhutches.co.uk
- coopsandhutches.co.uk
3.6
Akzeptabel
176 Bewertungen
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Hat 91 % seiner negativen Bewertungen beantwortet
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Poor quality chicken house
Poor quality chicken house.
Having spent over £300 on it, we expected a quality and robust house. Very cheap, flimsy wood. Component panels dont fit flush with one another. Craftsmanship non existent.
1. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Ed,
Thank you for your feedback, and we're genuinely sorry to hear that you were disappointed with the quality of your chicken house.
We take great care in selecting and supplying products that meet a high standard, so it’s disappointing to learn that this one did not meet your expectations. Your comments about the wood quality and panel fit have been noted, and we’re passing this directly to our product team for review.
We would never want a customer to feel let down by their purchase , especially on a larger investment like this, so please do get in touch with our customer service team at admin@coopsandhutches.co.uk. We'd really appreciate the chance to resolve this with you.
Kind regards,
The Coops & Hutches Team
Great coop
Great coop! Well made. Delivered a day before due date!
14. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Thank you for the great feedback! We're delighted to hear you’re happy with the coop and the early delivery. If you need anything else, just let us know! 😊🐓
Very poor quality for a very high price
The hutch arrived on time, however, it is cheap wood, poorly made and exceptionally small. It said it would hold 3 rabbits, but in reality it would hold just one. We have 2 so we are now looking for an alternative.
Very costly for a cheap product. Would not buy again.
already constructed but would return it in a heart beat for a full refund and purchase something more sturdy and larger for our rabbits.
9. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Thank you for sharing your concerns. We're truly sorry to hear the hutch didn’t meet your expectations in size and quality. We want you and your rabbits to be happy with your purchase, so please reach out to us directly, we’d be happy to discuss a return or find a better solution that works for you. Your satisfaction is very important to us.
Lovely coop and good customer service
Lovely coop and good customer service, a couple of takeaway points for improvement, taller runs for easier access, and clearer instructions, otherwise the coop is wonderful, thank you
6. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Thank you for your kind review! We're really glad to hear you're happy with the coop and our customer service. We also really appreciate your constructive feedback – clearer instructions and taller runs are valuable suggestions, and we’ll definitely take them on board as we continue to improve. Thanks again! 🐓😊
Sadly this was way to small for even for one small rabbit
Sadly this was way to small for even one rabbit yet alone two middle rabbit like it is say it's for .
As a rescue I will not be considered brying any more of these or be recommend these to anyone else
6. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Thank you for your honest feedback, and we’re really sorry to hear the coop didn’t meet your expectations. We want to make sure your rabbits are comfortable and safe, so please get in touch with us directly, we’d love to work with you to find a solution that suits your needs. Your satisfaction is very important to us.
Iteam smaller than look in pictures say…
Iteam smaller than look in pictures say 5 large animals but really it’s only 2. Wood is cheap and super flimsy.
19. April 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Thank you for sharing your feedback — we're sorry to hear that the coop didn't meet your expectations in terms of size and material. We aim to represent our products as clearly as possible, so we really appreciate you bringing this to our attention.
We understand how important it is for the coop to be sturdy and spacious enough for your animals, and we’re sorry if the listing caused any confusion. Your comments about the wood quality and capacity will be passed along to our product team for review and possible improvements.
If there’s anything we can do to help or if you'd like to discuss this further, please don’t hesitate to reach out to our customer service team via email. We’d be more than happy to assist.
Thanks again for your feedback — it helps us do better.
Hen house and run
Purchased a new chicken coop with overnight delivery. Very speedy- can't fault the service. One of the parts was damaged, could not make contact via phone so e mailed and got a reply in a couple of hours promising replacement part in 2 days (Sat delivery). Sadly the part arrived later than hoped- though to be fair there was a bank holiday do this will have impacted. When the part arrived though, they'd sent the wrong one and so I had to wait again for a replacement despite asking for a partial refund (which I feel was fair for the inconvenience and poor service) and so that I could have got the coop repaired locally and quicker. Product itself is fair. Not great but ok.
Initially i thought the company was ok - but the response sorting out their 2nd mistake was disappointing after spending a considerable amount eith them - so I am unlikely to be a returning customer. (To add balance though...3rd time lucky, after 2 weeks, the next replacement did fit)
16. April 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Anna,
Thank you for taking the time to leave a review! We're really pleased to hear that your coop arrived quickly and that our email support was responsive. We’re sorry to hear that a part arrived damaged and that you're still waiting on the replacement — we completely understand how frustrating that can be, especially around a bank holiday weekend which can slow things down.
Your feedback on the product is also appreciated, and we’ll pass that along to our team for review. If you haven’t yet received the replacement part, please don’t hesitate to follow up with us via email — we’re here to help and want to make sure everything’s sorted for you.
Thanks again for your understanding and for giving us the opportunity to make it right.
Have a lovely day!
Happy hen house
Amazing product. So easy and straight forward to put together. Great quality and it looks fantastic. Would highly recommend
11. April 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Tash,
Thank you so much for your wonderful review! We're delighted to hear that you found the product easy to assemble and that you're pleased with the quality and appearance. Your recommendation means a lot to us!
Bought a XXL Run & Coop a few weeks ago…
Bought a XXL Run & Coop a few weeks ago now,and honestly,it's even better than expected,and no problems assembling it...Had a "minor" issue with delivery,and it was only minor,and not even their fault,but Giles sorted it immediately for next day delivery,That's How Good This Company Is 👍...Been An Absolute Pleasure Doing Business With You..And you'll be hearing from me again,And Very Soon..😉
20. März 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Thank you so much for your fantastic review! We're thrilled to hear that you're happy with your XXL Run & Coop and that everything went smoothly with the assembly. We're also glad Giles could sort out the delivery issue quickly for you. It means a lot to us that you had a positive experience, and we truly appreciate your kind words. We look forward to doing business with you again very soon! 😊👍
True to size and good quality
True to size and good quality. So far I am happy with the product.
3. April 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Thank you for your positive feedback! We're so glad to hear that you're happy with the product and that it met your expectations. If you need anything else or have any questions in the future, feel free to reach out. We appreciate your support!
A good quality Hutchwnd prompt service
Quick and prompt service, at the time I managed to get my rabbit hutch at a discounted price. It arrived only a little bit late but I was kept informed that the delivery service was a fault not the coops and Hutch company.
Instructions were easy to follow the rabbit hutch was up and installed within a short time scale.
The construction seems decent and I paid for extras i.e fox proof wiring three millimeter and pressure treated wood etc and to be honest someone who does a lot of DIY this seems a good product it's heavy enough that it requires two people to move and provide the rabbit with lots of space to go up and down as required.
I can actually say my rabbit feels safe outside now I know that foxes cannot get into him or underneath the hutch as I installed foxproof flooring turn on the outside.
6. April 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Thank you so much for your detailed review! We're really glad to hear that you're happy with your rabbit hutch and the service you received. It’s great to know that the installation went smoothly, and that your rabbit now has a safe and secure home. We’re also happy that the extra features like the fox-proof wiring and pressure-treated wood meet your expectations.
We completely understand the slight delay with delivery, and we appreciate your understanding that it was due to the delivery service. It’s wonderful to hear that you feel confident in the safety of the hutch, and your rabbit has plenty of space to move around.
Thank you for choosing us for your purchase, and we hope your rabbit enjoys their new space for a long time! 😊
Purchased 2 cages
Purchased 2 cages, advertised as large enough for chickens/rabbits, when they arrived it was obvious that the cages were not fit for purpose, I immediately emailed to arrange return of the 2 cages and I was told I would have to pay for return, and for the original postage to me Leaving me £20 short on each cage, it was then suggested that this has happened to other customers and that the company advise selling them myself on a FB page! Consumer rights don’t seem to matter to this company and I had the choice to lose money or keep the cages.. at £284 I’ve now lost £40 and the company can go ahead and sale the cages again at full price as they were unused and boxed.
Appalling company I’d never recommend them
2. April 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Thank you for your feedback, and we’re sorry to hear about your experience. We want to clarify that the sizes of our products are clearly outlined in the product listings, and we make every effort to ensure our descriptions are accurate and transparent.
We understand your frustration with the return process, and we truly regret that you feel this way. Our goal is always to offer fair solutions, and we take all feedback seriously to improve our service. Please contact us directly via email so we can work with you to find a resolution. Thank you again for sharing your concerns, and we look forward to resolving this to your satisfaction.
Fantastic hut for my chucks
Fantastic hut for my chucks easy instructions to follow so easy to put together would definitely buy again
11. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Thank you for your wonderful review! We're so glad to hear that you found the instructions easy to follow and that assembling the hut was a breeze. It’s great to know your chucks are happy in their new home! We’d love to have you back anytime—happy chicken keeping!
I recently purchased a chicken coop
I recently purchased a chicken coop. The service I received was very good and we love the chicken coop, very well made.
12. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Thank you for your kind words! We're delighted to hear that you had a great experience with our service and that you love your new chicken coop. It’s fantastic to know that the quality met your expectations. If you ever need anything else, we're always here to help. Enjoy your new coop!
If I could rate this company 0 star I…
If I could rate this company 0 star I would have it doesn't even deserve 1star!
I bought a 5ft rabbit hutch from them when it arrived I soon realised it was no where near big enough (it didn't even measure 5ft!) I emailed them straight away to say I'd like to return for a refund, to be emailed back and told I'd have to pay myself to return and would be getting £50 taken off my refund, even though the hutch was going back unused in the same box it was sent in! They also told me the rabbit hutch I had purchased was suitable for guinea pigs and ferrets even though it was advertised as a rabbit hutch!! I then got in contact with trading standards and did manage to get my full refund and they collected the hutch also. They then when they received the hutch back tried to say it jad been used and had chew marks, which wasn't true the hutch was out the box for a maximum of 10mins and never seen any animal!! When I emailed them to say that it's an absolute lie and I will be taking it further they then emailed me saying that email was for another customer (another lie the email was addressed to me) I was then told I would get my refund and I did!
I don't normally write reviews of bad experiences but I was absolutely disgusted the way this company tried it on with me, and I dread to think how many people they have conned out of a full refund! Absolutely the worst company I have ever dealt with!
20. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. Customer satisfaction is extremely important to us, and we always aim to resolve any concerns as fairly as possible. We regret any frustration caused during the returns process, and we want to assure you that we’ve since updated our policy—returns are now completely free of any admin charges. We truly value our customers and are continuously working to improve our service. If there’s anything else we can do, please don’t hesitate to reach out.
Metal floor rusts and creates condensation
Purchased hutch for my two ferrets, 18 months ago. The metal floors are not suitable for housing animals. It rusts with the condensation in their sleeping areas. Easy to fix by replacing with ply, but should be wood or plastic trays and not metal. Wouldn't purchase again.
12. März 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Thank you for your feedback. We're sorry to hear that the metal flooring did not meet your expectations. We appreciate your suggestion and will pass it along to our product development team for consideration. We want our hutches to be as durable and practical as possible, so feedback like yours is invaluable. If there’s anything else we can assist with, please don’t hesitate to reach out.
I CONTACTED ACTION FRAUD, CAB HELPLINE AND TRADING STANDARDS CONTACTED ME!
I purchased a hutch for a friend of mine. Delivery was the only good thing about it. After that it was downhill all the way! The hutch was flimsy, unfit for any animal and totally unfit for purpose! First of all, the company wanted to take £50.00 from any refund upon receipt of the hutch! I believe this company just wants to take money from consumers for goods which put animals' lives at risk! We contacted Action Fraud who suggested the CAB helpline. They were very interested and I soon had the local Trading Standards contact me. They managed to get my money back for me. Coops and Hutches didn't have any intention of giving me my money back but, legally, it was due to me!
9. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
We are very sorry to hear about your experience and appreciate you sharing your concerns. We take all feedback seriously, and customer satisfaction is very important to us. We regret that the product did not meet your expectations, and we apologize for any frustration caused during the returns process. We have since revised our returns policy to ensure a smoother experience for all our customers. We appreciate the opportunity to resolve the issue and are glad to hear that it was addressed. If there’s anything further we can do to assist, please don’t hesitate to reach out
Now a one star review
Now a one star review. Emailed company regarding poor quality of the Backyard XL portable Chicken coop and the broken window. Hen house was very expensive also had to pay extra for fox proof netting and the wood to be treated . No reply from them so clearly they just don’t care.
Avoid this company.
8. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
We're very sorry to hear about your experience and apologize for the issues you've encountered with the Barnyard XL portable chicken coop. Customer satisfaction is our top priority, and we regret that we didn’t meet your expectations. We’ve recently reviewed our communication processes to ensure that all inquiries are responded to promptly, and we’ll make sure this issue is addressed. Please feel free to contact us again, as we'd like to resolve the situation to your satisfaction. Thank you for your feedback
Amazing service with fast delivery
Amazing service with fast delivery. Coop was supposed to be delivered today but wasn't so called APC, they looked into it with their depot and in the meantime as it was a failed delivery Coop and Huctches called and left a message to say the driver couldn't deliver due to a diversion and will be delivered soon. Got a call from APC to confirm and advised it will be redelived the following day.
Good all round, will be buying again.
6. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Thank you so much for your wonderful review! We’re so glad to hear that you were pleased with the service and that everything worked out with the delivery. We understand how important timely deliveries are, and we appreciate your patience throughout the process. We’re thrilled that you’ll be returning for future purchases, and we can’t wait to assist you again. If you ever need anything, don’t hesitate to reach out!
DO NOT ORDER FROM THIS COMPANY
Absolutely shocking quality for the price, no response from emails anymore, blocked off Facebook due to writing a comment about the quality. Avoid at all costs
29. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
We're truly sorry to hear that you were dissatisfied with the quality of the product and had trouble reaching us. We take all feedback seriously, and customer satisfaction is incredibly important to us. We apologize for any frustration caused by the lack of communication, and we have been working hard to improve our customer service. We would appreciate the opportunity to resolve this issue. Please feel free to contact us again directly, and we will do everything we can to make it right.
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