Ordering was an easy and quick experience..but that's all I can say at present as I'm awaiting delivery of purchase..so I can't comment on quality etc. However it's a bit disappointing that reading ot... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Absolutely shocking company to deal with. I purchased a hutch from them however soon realised this was too small. Called to cancel prior to delivery and was told simply refuse delivery, it’ll make its... Mehr ansehen
Unternehmen hat geantwortet
I ordered a sunshine coop 4/6 birds and walk in frame The coop was a bit smaller than I had imagined but fine for 4 birds. The delivery was quick and came exactly when stated . There was damage to t... Mehr ansehen
Unternehmen hat geantwortet
Sturdy structure that is relatively easy to construct. Affordable and what I would consider good value for money paid. The door latch could be improved, I don't feel is matches the quality to the re... Mehr ansehen
Unternehmen hat geantwortet
Kontaktinformationen
The Old Ta Centre, Territorial Street, TS3 8DR, Middlesbrough, Vereinigtes Königreich
- 0800 061 4824
- admin@coopsandhutches.co.uk
- coopsandhutches.co.uk
3.6
Akzeptabel
176 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 91 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
We ordered a chicken coop within…
We ordered a chicken coop within 24hours we had to cancel..
The company was very efficient and cancelled our order with a prompt service..no delays in their response and we had a full refund.
This took away the stress we felt having to cancel the order...
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Susan,
Thank you for your lovely review.
We are pleased to hear our team were able to process your cancellation quickly and provide a prompt refund, helping to make the situation less stressful for you.
We really appreciate your kind feedback and are glad we could assist efficiently.
Should you ever need any further assistance, we are always happy to help. You can email us at admin@coopsandhutches.co.uk.
Kind regards,
Coops and Hutches
Fantastic little coop
Fantastic little coop, I purchased a coop in the sale, for unconventional use to house 2 rescue pigeons , I wanted it safe from rodents and solid construction. I was nervous as after I’d ordered I read some reviews regarding the quality of the wood and complicated instructions , ignore them ! The wood is thick the coop very well made and I put it up alone in an hour , the instructions were easy to follow just trust the process! I’m very happy with my purchase I believe it will last ten times as longer than a cheaper version. Ignore the bad reviews check the size and take your time putting it together and you won’t be disappointed.
29. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Lucy,
Thank you for your fantastic review.
We are so pleased to hear the coop is working well for your rescue pigeons and that you found it solid, well made, and straightforward to assemble. It is great to know you felt confident with the quality once it arrived and that the instructions were easy to follow.
We really appreciate you taking the time to share such helpful feedback for other customers.
Should you ever need any assistance, we are always happy to help. You can email us at admin@coopsandhutches.co.uk.
Kind regards,
Coops and Hutches
I love the look of the hutch
I love the look of the hutch. It is very roomy for my two rabbits, who seem to be very happy in their new home.
I had a question for customer services, who replied quickly and very satisfactorily. I would certainly order from this company again.
29. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Colin,
Thank you for your lovely review.
We are really pleased to hear you love the look of the hutch and that your rabbits are happy in their new home. It is also great to hear our customer service team were able to assist you quickly and to your satisfaction.
We truly appreciate your feedback and would be delighted to welcome you back again in the future.
Kind regards,
Coops and Hutches
Great quality but arrived assembled incorrectly…
The delivery and quality of the product was very good but it was built incorrectly so we had to take the big door off as it was attached where the nesting box should have been. It created a bit of confusion and extra work and meant we had to take off other fixings too.
24. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Rebekah,
Thank you for your review and for your kind comments regarding the delivery and product quality.
We are sorry to hear the item arrived assembled incorrectly and that this caused confusion and extra work for you. This is not the experience we want for our customers, and we appreciate you bringing it to our attention.
We are always willing to assist with a resolution if needed, so please email us at admin@coopsandhutches.co.uk and our team will be happy to help.
Kind regards,
Coops and Hutches
Amazing next day delivery
Amazing next day delivery, and pretty easy to assemble.
14. Mai 2026
Bewertung ohne vorherige Einladung
Quite a few parts of the wood were…
Quite a few parts of the wood were chipped which was disappointing.
Was pretty easy to put together but the quality isn’t great for the price
15. Mai 2026
Bewertung ohne vorherige Einladung
Easy build lacks quality
Just finished building, it went together easily, but quality and finish is lacking. I paid for additional thicker wire and protective coating, but it’s hard to tell if it has this, I can still see bare wood in areas. The run is held to the house with 4 small screws. Not sure how well this will hold if it is moved around the garden.
16. Mai 2026
Bewertung ohne vorherige Einladung
Absolutely thrilled with the coop
Absolutely thrilled with the coop! Such great quality would recommend!!
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Joanne,
Thank you so much for your lovely review. We’re thrilled to hear you’re so happy with your coop and the quality of it.
Your recommendation really means a lot to us. Thank you for choosing Coops and Hutches.
Kind regards,
Coops and Hutches
Speak with the company first
Edit.... The company have now resolved my query/complaint. Satisfactory result.
EDITED**** The company have emailed me and we are trying to come to a resolution on this product****
Ordered the thumper hutch it took 8 days to arrive, both box's damaged, luckily the hutch wasnt. On paying to have it put together as I'm disabled parts missing. So flimsy and unstable. Will not be recommending this company or buying anything again. The bars on hutch are to far apart allowing rodents (if you have any near by to get in) total waste of nearly £200.
10. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Carmen,
Thank you for updating your review to reflect that we have been in contact with you.
We’re very sorry to hear about the issues you experienced with the delivery, missing parts, and your concerns around the hutch itself. This is certainly not the experience we want for any customer.
As discussed, our team is working with you directly to try and reach a fair resolution. Customer satisfaction is very important to us, and we appreciate you allowing us to look into this properly.
Kind regards,
Coops and Hutches
Easy to check out
Easy to check out. The courier emailed with updates. They left it in my specified safe place.
The coop is a little smaller than I expected but the build quality is good and it was easy to assemble.
6. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Claire,
Thank you for your review. We’re really pleased to hear the checkout process was easy, the courier kept you updated, and that your delivery was left safely as requested.
It’s also great to hear you’re happy with the build quality and found the coop easy to assemble. We appreciate your feedback regarding the size and hope your new coop serves you well.
Kind regards,
Coops and Hutches
From ordering to delivery
From ordering to delivery , it was smooth and easy process, communication with company was good , delivery fast , (great delivery man , bought the 2 heavy boxes round to the garage for me , I’d have struggled )
I haven’t opened them yet, as I’m not quite ready yet. But will update my review when I do ,
First off ..sort out pen .. clear up mess and lay foundations, get more chickens 🐓
6. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Cathie,
Thank you so much for your lovely review. We’re really pleased to hear the ordering and delivery process was smooth and easy, and that our delivery driver was able to help with the heavy boxes.
It sounds like you’ve got an exciting chicken project underway. We hope everything goes perfectly once you’re ready to open and set everything up, and we’d love to hear how you get on.
Kind regards,
Coops and Hutches
Gorgeous hut
Gorgeous hut, easy to assemble! We orderdd over a BH but they kept us informed via their whassap service and were really friendly and helpful! Would recommend their products and this company
6. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi,
Thank you so much for your lovely review. We’re really pleased to hear you’re happy with your hut and found it easy to assemble.
We really appreciate your patience over the bank holiday period, and it’s great to know our WhatsApp service kept you updated throughout. Thank you for recommending us, it means a lot.
Kind regards,
Coops and Hutches
Super quick delivery and easy to put…
Super quick delivery and easy to put together although seems quite small compared to photo on website
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Amy,
Thank you for your review. We’re really pleased to hear your delivery arrived quickly and that the product was easy to put together.
We’re sorry to hear it felt smaller than expected compared to the photos online. Customer satisfaction is very important to us, so please reach out to us at admin@coopsandhutches.co.uk
and our team will be happy to look into this with you and work towards a resolution.
Kind regards,
Coops and Hutches
VERY POOR QUALITY & OVERPRICED
Have now seen exactly the same product for £114, we paid £209 and that was with a discount. We received our chicken coop a couple of days ago, went to build it today and we are so disappointed with the quality of this product, it is made from the cheapest, flimsiest wood & wire, the bolts & hinges are dreadful, I would strongly advise NOT TO BUY these products! This product is not fit for purpose & certainly wouldn’t keep chickens safe.
2. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Dawn,
Thank you for your feedback. We’re really sorry to hear you feel disappointed with the quality of your chicken coop and that it has not met your expectations.
This is certainly not the experience we want any customer to have, and we would like the opportunity to look into this properly and work towards a resolution for you.
Please contact us directly at admin@coopsandhutches.co.uk
with your order details and any photos of the concerns raised, and our team will review this as a priority.
Customer satisfaction is very important to us, and we want to make sure this is resolved fairly.
Kind regards,
Coops and Hutches
Good design but let down by quality…
Good design but let down by quality control. I’m surprised at how flimsy and poorly constructed it is. The handles are also missing from the pack.
Not value for the money in my opinion.
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi,
Thank you for your feedback. We’re sorry to hear that you’re disappointed with the quality of the product and that handles were missing from your pack.
This is not the standard we aim to provide, and we would like the opportunity to put this right for you. Please contact us at admin@coopsandhutches.co.uk
with your order details and photos of the issue, and our team will look into this as a priority.
Customer satisfaction is very important to us, and we’ll do our best to work towards a fair resolution.
Kind regards,
Coops and Hutches
Great delivery
Great delivery
Really fantastic hoop
Thanks Tracey
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Tracey,
Thank you so much for your lovely review. We’re really pleased to hear you had a great delivery experience and that you’re happy with your hoop.
We really appreciate your support and hope you enjoy it.
Kind regards,
Coops and Hutches
Very happy customer
Quick delivery, easy to put up. Questions answered quickly on WhatsApp, a great experience all round
11. April 2026
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Alexandra,
Thank you so much for your lovely review. We’re really pleased to hear you’re happy with your order and that delivery was quick and easy.
It’s also great to know our WhatsApp support team were able to answer your questions quickly. We really appreciate your feedback and your support.
Kind regards,
Coops and Hutches
Delivery / communication
The service would have been 5 star but the APC delivery let them down as they did not deliver to the correct address and came a day late . when contacting coop they could only apologise and gave the same comment APC did no one in and the delivery had an alterative delivery if no one in ( but i was in)
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Coopsandhutches
Hi Mr Brown,
Thank you for your feedback. We’re pleased to hear the service itself was close to a 5 star experience, but we’re really sorry that the delivery issue with APC let the overall experience down.
We completely understand how frustrating it is when a delivery arrives late and is taken to the wrong address, especially when you were home and expecting it. While the courier process is partly outside of our direct control, we appreciate that it still reflects on the overall customer experience, and we’re sorry for the inconvenience caused.
We’ll make sure your comments are fed back so we can continue improving the delivery process moving forward.
Kind regards,
Coops and Hutches
We love our Thumper hutch
We bought the 'Thumper' a few months ago for my garden free roaming bunnies who's previous hutch from a different company wasn't up to standard. My bunnies love their hutch, plenty of room for them to hop about when it's raining and the cover is amazing too.
31. Januar 2026
Bewertung ohne vorherige Einladung
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.