Cookwarestore Bewertungen 159

TrustScore 3 von 5

3.1

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Really wonderful products, exactly what I wanted and so many to choose from from the brand I ordered and a good price. Also very fast and smooth handling and shipping, came 2 days earlier than expecte... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Very misleading website. UK domain, UK customer services number. I thought I was buying from a UK seller. Does not ship from UK. Instead shipped from Holland. Very underhand. Still waiting for deliver... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Fantastic range of quality, stylish & well made kitchen utensils, cook ware, bbq accessories, etc.. In fact everything the cook, chef, postmaster, professional or just keen amateur could wish for is r... Mehr ansehen

Bewertet mit 1 von 5 Sternen

I placed an order for 2 cups. After 3 weeks I was notified that one would ship but the other was refunded. After that I got notice that I had store credit for the cup so I thought it would be shippe... Mehr ansehen


Kontaktinformationen

3.1

Akzeptabel

TrustScore 3 von 5

159 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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Bewertet mit 5 von 5 Sternen

Excellent service.

Excellent service, Premium product,Best price, Prompt delivery.WHATS NOT TO LIKE..Keep it up I will certainly use your shop again and again.

12. Oktober 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent customer service

Excellent customer service. I ordered an item on Wednesday, hoping it would arrive by Saturday for my husbands birthday. It actually arrived on Friday. Customer service were great, call answered quickly and dealt with my query.

8. Oktober 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Broken glass claim

The broken glass complaint was solved perfectly, great communication and customer service ... I can definitely recommend this store

2. Oktober 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great customer service

I ordered a set of wine glasses which arrived promptly. Unfortunately one was broken. However, Etrias customer services were fantastic. It was easy to get through on the phone and they were very polite and apologetic. I needed to email them a photo of the broken glass and my email exchange with them was very straightforward, with very quick response time. A new glass arrived within days. I wouldn’t hesitate to order from them again.

1. Oktober 2020
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Excellent price and quick delivery.

A few problems with ordering via paypal. My payment went through but was not showing on Etrias as paid. Had to make phone call to try and find out what was going on. The next day the payment had been refunded so had to repeat the order and payment process.
The item came super quickly and was a good price. Wish that there had been some packaging as it came in the retail box only and has a small dink in the back of the bin. I would order from this retailer again.

12. September 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Cast iron pan from Cookwarestore

I found Cookwarestore/Etrias supplies the pan I wanted. From there on every part of the order was processed smoothly and efficiently. My new pan arrived quickly and in perfect order. Not the cheapest but fantastic quality item. Saving up for my next purchase!

12. September 2020
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Fell at final hurdle

Bought a (very expensive) Peugeot salt mill as one of a pair with the Peugeot pepper mill. It put out hardly any salt so I made a complaint and was sent a new mill. Same problem with the replacement. Cookwarestore refunded me for the salt mill but wouldn’t accept the pepper mill back as it had been used, which leaves me having to find a new pair of salt and pepper mills and footing the bill for the Peugeot pepper mill. Not acceptable really.

2. September 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Fast delivery, quality item

I was looking everywhere for a Lodge cast iron pan & found this store and I'm glad I ordered from here. Delivery was fast and the pan was just as described.

31. August 2020
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Very poor packaging

27. August 2020
Bewertung ohne vorherige Einladung
Cookwarestore-Logo

Antwort von Cookwarestore

Dear Alex,

Thank you for your review of Cookwarestore. We are sad to hear that your order arrived in poor packaging. Our apologies for the inconvenience.

We do hope that the items you ordered were delivered without any damages. If this is the case, please let us know. You can contact us through our Customer Service line or send us an e-mail. We are happy to help you with any complaints you might have.

If there is anything else we can do for you, please let us know.

Kind regards,
Etrias Customer Service

Bewertet mit 5 von 5 Sternen

Multi-Functional Wok WMF Macao 36 cm (4-Piece)

the product we purchased Multi-Functional Wok WMF Macao 36 cm (4-Piece), we have used already 3 times in the past 10 days since it got delivered and it has been amazing so far. this product we can say as a family was money well spent on a superior product. excellent product. we will be recommending this product to many of our family members as well our friends as well.

26. August 2020
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Size matters

Size matters!
I ordered a 12cm cast iron skillet by Lodge. I would have appreciated knowing before I placed the order whether 12cm was the diameter of the base. I thought that was the logical place to measure it and was the size I wanted. However, there was no guidance on the website about how pans are measured and customer services were not available as it was a weekend evening. Since it was the last one in stock and I needed it for a present, I placed the order anyway. Disappointingly the measurment turned out to be across the pouring lips either side of the flared top, ie the widest possible dimension, as what arrived was the tiniest pan I have ever seen (and would not have ordered). The parcel was delivered direct to my friend who thought it was very funny.
Apart from this, and the huge cardboard box it was sent in, full marks for the shopping experience

23. August 2020
Bewertung ohne vorherige Einladung
Cookwarestore-Logo

Antwort von Cookwarestore

Dear Frances Bradley,

Firstly, we would like to apologise for any inconvenience caused. We are sorry to hear that your frying pan wasn't what you expected it to be. The measurements on our site have been forwarded to us by our supplier. We will forward your complaint to our supplier to find out why they use this way of measuring. If you are interested in one of our other pans, we would like to find out for you what the exact measurements of that pan are.

Once again, our sincerest apologies for these unpleasant circumstances.

With kind regards,
Etrias Customer Service

Bewertet mit 5 von 5 Sternen

Excellent service from Etrias

Excellent, easy to use website and I was really surprised and pleased at the delivery time. I expected it to be 5 days but my package arrived two days after I ordered it. I also liked the regular status emails and that I could track its progress.

12. August 2020
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Out of stock

We bought the Lodge combo cooker set, which says delivery time 3-5 working days on the website. We were then told it was out of stock. It's still listed on the website.

The refund was prompt but why is it even available to buy online if they don't have it in stock? This is the second time we've had this experience with an Etrias store. It's very annoying.

30. Juli 2020
Bewertung ohne vorherige Einladung
Cookwarestore-Logo

Antwort von Cookwarestore

Dear Annabel,

Thank you for your review of Cookwarestore. We are very sorry to hear that your experience with us has not been positive.

As we work with suppliers, we are reliant on the information that they provide us with regarding the availability of stock. In this case, the automatic connection between the availability as shown on our website and the actual availability from our supplier was disrupted. Our sincere apologies for this inconvenience. We are working on this matter and hope to fix the problem promptly.

If you have any further questions, please let us know.

Kind regards,
Etrias Customer Service

Bewertet mit 5 von 5 Sternen

Great American Lodge cast iron cookware

Great product, great customer service and delivery from the Netherland via DPD excellent. My American Lodge cast iron griddle is an excellent cooking implement and turns steaks into a gourmet feast. Thank you from a very satisfied person.
Peter White
Salisbury, Wiltshire

23. Juli 2020
Bewertung ohne vorherige Einladung

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