Complaint Bewertungen 

My phone froze when I wanted to forward the screenshot to my email

classic case of misleading business practices

I am writing to formally lodge a complaint and request urgent action from Booking.com regarding my extremely frustrating experience with a car rental booked through your platform, with pickup on 17/05/2025 from Europcar.

Before my trip, friends warned me about potential issues when booking a car through Booking, especially regarding unexpected charges for additional insurance by the rental company, even after purchasing coverage directly on your website. To avoid surprises, I contacted Booking right after making the reservation to confirm whether this would happen. I was informed that there would be no issues or extra costs at the time of pickup.

However, my experience was completely different:
1. Europcar required a credit card with a £2,500 limit in the driver’s name (my son) — a requirement not stated anywhere during the Booking reservation process.
The only condition shown was a £250 deposit in the driver’s name, which I was prepared to meet.
2. When I was informed of this requirement, I tried to use my own credit card with a limit higher than £2,500, but it was refused since it was not in my son’s name.
As an alternative, I offered to transfer £2,500 to my son’s debit card — the only viable option at that moment — but it was still refused, as the rental company only accepted a credit card in his name.
I stress that none of these requirements were mentioned during the reservation process on Booking.
3. I was forced to pay an additional £500 directly to Europcar, broken down as follows:
• £350 for mandatory additional insurance (without which I would not be allowed to take the car),
• £50 for returning the car at Heathrow Airport (despite Booking stating the fee would be £43.20),
• From the £500 paid on the day of pickup, I was told that £100 would be refunded upon return, so I considered the net extra cost to be £350 + £43.20 + £6.80 (the difference between the stated and charged fee).

In summary, I paid:
• £201.31 to Booking (reservation)
• £350.00 for mandatory insurance to Europcar
• £50.00 (£43.20 + £6.80 difference for airport return)
• £100.00 as a refundable deposit

Total actual cost: £201.31 + £350.00 + £50.00 = £601.31, which is £400 more than I had anticipated.

The rental company even informed me that if I had booked directly with them, the total price including insurance would have been significantly lower. The “compensation” offered was an automatic car as a “courtesy”, as if that would make up for the distress I went through.

I want to make it clear that I had no choice: either I paid all this or I could not leave with the car, even though I was with my 88-year-old mother, carrying luggage and a wheelchair.

I urgently request:
1. Clarification about this serious lack of transparency on the Booking website;
2. A refund of the extra amounts paid or a fair compensation;
3. A review of the partnership with Europcar to ensure that all requirements are clearly disclosed in future reservations.

I feel deceived and deeply disappointed with Booking. I hope for a prompt and effective response, as I would prefer not to make this situation public without first receiving an official reply.

Sincerely,
Marli Dias Garcia
Driver: son Gabriel Garcia Cesar Rebelo

I brought my car for a valet costing €130. When returned there was staining from the chemicals used and they said they would fix it, it was their mistake. The car was returned to me with chemical stains and damage to upholstery that were not there before. I gave them every chance to come to a resolution.Today I had to seek legal advice and a car specialist to repair damage. AVOID - POOR VALUE, POOR CARE AND NO RESOLUTION OFFERED. I am 62 and the only owner of the car which is so minded.

My partner and I stayed in the Westbury Hotel Dublin on Saturday 26 April and Sunday 27 April 2025. I booked Saturday night Expedia as hotel reservations was closed and I booked Sunday 27 April directly with the hotel. I received an email Saturday morning from the Westbury Hotel stating that I had cancelled my reservation for Saturday night. I did not cancel any reservation so I rang them I was told by a manager that they cancelled it by mistake when they merged the 2 booking together. I was charged €554 for Saturday night my bank account shows €554 taken by the Westbury Hotel I am terribly upset over this and I’m on dialysis in the hospital. Siobhán

I have made this complaint to Bord Gais before, I thought it was fixed until I have just received another 4 monthly bill, and also noticed my contract was moved from july to September. Is their accounts department capable? I would advise anyone to avoid this company as they don't seem to understand what a 2 monthly bill is !!!!!!! I have requested a 2 monthly bill now 5 times

Eir They took €180.00 from my account for a purchase that never happened. They were informed of this on Jan 20th since then I have rang them close to 20 times and had to go through it every time with various customer care employees they in turn go to their managers who promise I will have my money back in 3-5 working days. This is now March 19th still no money back. Disgraceful treatment. DO NOT BUY ON LINE FROM EIR YOU WONT GET YOUR MONEY IF IT GOES WRONG

AMAZON - ‘DODGY’ SUPPLIER – Now becomes my Write off …
10/3/25 – FINAL RESULT!!!
We are sorry to let you know that your message(s) associated with Order ID 203-8604733-7946707 cannot be delivered. The seller associated with your order or inquiry has left the Amazon store or is no longer able to receive any further email communications.
If you have a problem with your order, you may be eligible to file an A-to-z Guarantee Claim. For more information, click the following link: (Various - take me into ever decreasing circles)

For additional guidance, consider visiting the Amazon Customer Service Homepage for recommendations (Circles again ...)
We hope that our online resources meet all your needs.
Details Order # 203-8604733-7946707

My response - Amazon complaint re Customer Services (9/11/24)
Further to your ‘standard’ reply below, you’re A-Z option is not applicable due to me being unable to contact the seller to obtain the ‘Refund request’ status – How can you help me, please? Having purchased in good faith, I now appear to be lumbered with a SUB STANDARD PRODUCT which I now need to repurchase via an alternative supplier? Regards, Jan Chapman

Original complaint details:
This order was received and fitted on 4/12/2024. I was rather disappointed with the plastic coating finish and doubted their durability. I do have photos which can be supplied - at this stage of the complaint, there is no option to include these images. My car only does very local mileage. I am generally the sole occupant, occasionally a front passenger (so hardly used), back mats unused. It transpires that this product is NOT FIT FOR PURPOSE – In just over 1 month, (which includes festive holiday/rest periods) the driver’s mat is tatty and damaged. Usually, they last for years. I require a FULL REFUND of £38.99 to enable buy more suitable replacements.

Amazon 2nd response ( 9/11/24)
I'm sorry to learn that you are facing issues with your order# 203-8604733-7946707 - "LYyeon 4 pcs Car Floor Mats, for Ford Fiesta Active 2018-2024 Car Floor Mats All Weather Waterproof Non-Slip Carpet Car interior accessories,B".
Items ordered via Amazon Marketplace aren’t directly fulfilled by Amazon, and so the best option in this case is to contact the Seller directly.
However there is no cause to concern.
To assist you better, without any further delay, this time, I've sent an e-mail about this order to the Seller "dongliuyang ", on your behalf. You will receive a copy of this e-mail.

Please allow "dongliuyang " up to 2 business days to reply to the e-mail we've sent on your behalf, although in most cases you'll receive a reply much sooner. It's possible that the Seller's reply may be routed to the spam filters owned by your e-mail provider. You can always see all e-mails between you and any Marketplace Seller using the Seller Communications Manager via the following link:

NOTHING HEARD – Made fresh inquiry/complaint February
2025

Advertised a car on Gumtree. 80%of replies were scammers mining identity information.
I won’t use Gumtree again!

Trust pilot can not be trusted , lots of people leave negative feedback against Hotpoint but you can never find any of them & they still show as 100 percent. I’ve also made a complaint against trust pilot but never heard anything.

East and Home Mile End Association.Very low customer experience the are deserve 0 start special the reception peopel who doesn't no to deal whit them tenancy. I move in the bilding 2018 from that day.I will attach picture how professional team is the Sidal Morgan team who are in charge whit windows repair put my curtain in side of my windows.
I.m still fitting whit my windows repairing. I.m leave in on 16 floor the gap and the wind bloo away your head special when is bad weather. The job never been that properly just to tide scrub doesn't make huge difrent. Is noot necessary to keep this peopel in office who can't deal whit them tenancy or coporate you received salary doing nothing leave the job for peopel who has inaf skills for it dont cut peopel off over the phone one the again not professional at all.When I was call her the only tinks know to say"Let me talk let me finished"so rude.She doesn't have patience to listen she want just to TALK!!!!!!She doesn't know how to deal with issues professional.I don't know why no one care about that negative rewiev as you see.

Hi all.I have a problem with Nike service,this is a 3rd time fol last few months but the worse I am waiting for my refund few weeks ,they are not updating with any info,as my order couldn't be proceed due to high volume of orders they said... I rung them couple of times and they've canceled it but no money back in last few weeks. I keep waiting, but any time I try to contact now they put AI bot wilhich disconnects as well as they are to busy..I am soooo unhappy with terrible customer service they provide..

Charleville Park Hotel Christmas market was badly organised, too expensive, no free tea/coffee for stall holders, €4.60 for coffee, no Christmas lights on hotel or venue, no atmosphere, bad turnout, very cold and no response from organiser when feedback was given.

My Daughter purchased an online Sephora Voucher for my birthday a week ago..The e mail containing the voucher never arrived and has still.not.Despite ringing their number it just rings..no.reply to e mails..

The company is golden tree.the product is ageless cream.i bought this cream in good faith after all the reviews I read.i went back and forth with this company when I was not happy with the results.i have no longer the container in which the cream came in so can not get a refund.The cream was expensive and I don't have money to waste.i live on my own and medically retired.

Whitefoxireland.com. Ordered 1 jumper 11/10/24 for an important Xmas present.
2 deductions were taken from my account, no confirmation email and not even 1 jumper received todate
Tried the contact us route, no reply. Just want my 2 payments refunded.
Just wondering if this a legit website.

I am in violation, I have no complaints left, Amazon does not provide the return I want, both my money and my products are stuck inside, I am very desperate, what should I do, help me, I am ruined

Oszuści !!!
Zamówiłem oferowany przez tą firmę smartfon a otrzymałem powerbank wraz z małą butelką na napoje.
Na reklamację nie odpowiadają.
Wpłaciłem pieniądze i wygląda na to że je straciłem.
Sprawę trzeba zgłosić policji.
To naciągacze.
Jeśli też Was to spotkało to dajcie znać ( proszę o kontakt )
Razem zrobimy więcej.

You asked for our correct address - 7 Highland Road Chichester West Sussex PO195QX. to Mrs Gill Crowley. Del Note info from Suttons PT12331681 Date 7.10.24 Cus. Account CI17801413 Order No. S0012589371 - 22709850 Des. Methpd TM-48-YODEl-Mini5. Con ref. BGP-PRi2331681 34 SOTN 190 Zone 6 (40) Box open on arrival - selotape not very secure!!!

The Smart Tech store located Ireland on the main street in Ballymahon does not respect consumer rights. It provides a poor quality service, in addition to not providing invoices for the products sold in its store. They sold me a used screen for my laptop, because they didn't want to show me the invoice for the product and they didn't even want to give me back the damaged screen. Zero credibility!

I sent my phone to oneplus for repair using UPS . The UPS docket was generated via the OnePlus repair.That was on the 29/5/24 . My phone is lost , Ups will not tell me results of their investigation because they said they have agreement with OnePlus not to disclose results Oneplus is their customer. Even though it is my phone .i have spent hours on line with OnePlus going around in circles with no resolution.