Surprisingly pleasant and helpful. I was sent a link from my solicitor and was well looked after by a young lady called Raj. Having to submit info to calculate tax is never the most pleasant of thin... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Very quick and easy to complete, got phone call back from the friendly team and went through my documents and helped complete.
Our Solicitor uses Compass during house transactions so we were prompted to use them. All went well including a phone all at the end to go through our answers.
Unternehmen hat geantwortet
Alicija was extremely kind and helpful in assisting me with some questions I had using Compass and put my mind at ease during a stressful time. She was calm and methodical. Makes a nice change to spea... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We have designed the UK’s only accurate property tax calculator. SDLT, LTT and LBTT – our system allows you to calculate liability for any of these with certainty and confidence.
Kontaktinformationen
Vereinigtes Königreich
- support@compass.tech
- compass.tech
4.7
Hervorragend
192 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
To start with a bit slow but the end…
To start with a bit slow but the end result superb
Very pleased with the professional advice re SDLT staircasing of shared ownership.
Thank you
Abishek Lekshmanan
27. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Compass
Thank you for sharing your thoughts. We are pleased to hear that our guidance on SDLT staircasing for shared ownership met your needs. We understand that the early part of the process may have felt slower than expected, and we are glad that our team worked diligently to achieve an outcome you are happy with. Your feedback is valuable to us and motivates our continued commitment to clear and supportive service. We appreciate your trust and hope to assist you again in the future.
Antwort von Compass
We’re delighted by your kind words and recommendation! Fast, responsive service is at the heart of what we do, and it’s incredibly rewarding to know our efforts are making an impact. Your feedback not only inspires our team but also reinforces our commitment to delivering excellent support every time. Thank you for choosing us, and we look forward to assisting you again when needed.
Spoke to representative over the phone
Spoke to representative over the phone, talked me through the process very easy
28. Januar 2025
Antwort von Compass
Thank you so much for sharing your experience. It’s wonderful to hear that our team member was able to guide you through the process smoothly over the phone. We strive to make every conversation as clear and supportive as possible, and knowing that this made a difference for you truly motivates us. If any questions arise in the future or you need further assistance, please feel free to reach out.
Excellent service
Excellent service , really easy to use and all staff extremely helpful and efficient.
Had all the paperwork sorted swiftly too. I will be recommending to anyone who needs to use this service. Great value for money too.
4. Februar 2025
Antwort von Compass
Thank you very much for your kind words. We are delighted that you found our service excellent and that our staff provided the help you needed. It is always our aim to make the process simple and swift and we are pleased that the paperwork was handled promptly. Your recommendation means a great deal to us and we look forward to serving you again in the future.
Antwort von Compass
Thank you for your kind words. We are thrilled to hear you found our service helpful, instructive, and prompt. Delivering a positive experience is always our goal, and we appreciate you taking the time to share your feedback. If there is anything else we can do, please do not hesitate to get in touch.
Your tech didn't work
Your tech didn't work - but your agent was extremely helpful.
1. No verification code arrived despite trying on several devices, checking spellings, checking spam folder etc.
2. Agent finally got me logged in. He couldn't work out what happened and said he was referring case to IT.
3. The form that finally appeared was missing the initial pages covering name, dob, ID etc - BUT I only found that out when I spoke to the agent to see if all was well. He couldn't understand how the system had allowed me to submit an incomplete form.
None of this inspired ANY confidence in your service!
Having said that, the agent sorted the issue and could not have been more helpful and apologetic,
22. Januar 2025
Antwort von Compass
Thank you for your review. We are sorry for the challenges you faced and appreciate you taking the time to share your experience. Feedback like yours is invaluable in helping us improve, and in this case, it has directly driven key changes to our system.
Some email providers, particularly BT Internet and BT Openworld, have been disproportionately unreliable in delivering our verification emails. Despite our efforts to work with them on a resolution, they have been unwilling to assist. To prevent this from affecting users in the future, we have introduced SMS verification. Verification codes will now be sent via both email and text message, ensuring a more reliable login experience. We have also improved the formatting and structure of our emails to increase deliverability. These updates will be available in our next release.
We have also been investigating the issue with the missing form pages but have not yet been able to replicate it. Our team is continuing to review the system to understand what may have happened. If you are able to provide any additional details, we would really appreciate it. Please feel free to reach out to us at support@compass.tech, as this would help us resolve the problem more quickly.
While we regret that you encountered these difficulties, we are glad our support team was able to assist you and make sure you were able to move forward. We also want to acknowledge the delay in responding to your review. Rather than replying immediately, we focused on making meaningful improvements first. Your feedback has directly influenced these changes, and we are always looking for ways to refine our service based on real user experiences.
Thank you again for taking the time to share your thoughts. If there is anything further we can do, please do not hesitate to get in touch.
Antwort von Compass
Thank you for sharing your experience. We are delighted you found our communication helpful. Please let us know if there is anything else we can assist you with in the future. Our team is always happy to help in any way we can.
Antwort von Compass
Thank you so much for your kind words! We're thrilled to hear that you found our service friendly, helpful, and efficient. Providing top-notch support is at the heart of what we do, and it's wonderful to know we made a positive impression. Should you need assistance in the future, we’re always here to help. 😊
Friendly and professional
6. Januar 2025
Antwort von Compass
Thank you for your feedback. We are pleased to hear that you found our service both friendly and professional. Delivering a positive experience for our clients is always our goal. If we can assist you further, please do not hesitate to get in touch.
Great help
Toby Ginger is the biggest asset to this company. He is willing to help and always return the phone call and/or an email. Very helpful and informative process.
4. Dezember 2024
Antwort von Compass
Thank you so much for your kind words and for highlighting Toby’s dedication. We completely agree that Toby is an incredible asset to our team, and we are thrilled to see his efforts recognized. We strive to provide a helpful and informative process, and your feedback means the world to us. Please do not hesitate to reach out if there is anything more we can assist you with.
3 cheers for Alex…
Delighted with the terrific support from Alex owing to my lack of computer skills.
During the task, Alex remained patient, tolerant and extremely helpful, following my numerous failed attempts to complete forms on my laptop, before finally achieving success
Most satisfied with the service I received that ensured a successful outcome. Thank you so much to Alex/Compass
27. November 2024
Bewertung ohne vorherige Einladung
Antwort von Compass
Thank you so much for taking the time to share your experience! We're thrilled to hear that Alex was able to provide such outstanding support and ensure a successful outcome for you.
At Compass, we understand that technology can sometimes be a challenge, and we're always here to help every step of the way. Your kind words about Alex's patience and helpfulness mean a lot to us, and we'll be sure to pass on your appreciation to him.
If you ever need assistance again, don't hesitate to reach out. Thank you for choosing Compass, and we look forward to being of service in the future!
Antwort von Compass
Thank you for your kind words! We're thrilled to hear you found our service efficient. It was a pleasure assisting you, and we look forward to helping you again in the future!
Your system is a disaster you have to…
Your system is a disaster you have to clear your cache everytime you want to log in and its a know fault. Then why don't you fix it.
15. November 2024
Antwort von Compass
Thank you for your feedback, and we’re sorry for the inconvenience. We’re aware of the issue and are working on a fix. If you need assistance in the meantime, our support team is here to help. Thank you for your patience.
Great customer support
I had a really good conversation with a customer support person - he was very helpful and jolly too! He talked me through the Return questionnaire and I was able to complete it with his support. So well done! I am very grateful.
11. November 2024
Antwort von Compass
Thank you for your lovely feedback! We're thrilled to hear that you had such a positive experience with our customer support team. It's great to know that they were not only helpful but also made the process enjoyable. We'll be sure to pass on your kind words to the team member who assisted you. Thank you for choosing our service, and we’re always here if you need further support!
Antwort von Compass
Thank you for your review. Upon seeing your Trustpilot feedback, we immediately investigated the matter and identified that the calculation was based on an incorrect property value entered into our online portal. Once this was brought to our attention, we worked with you to correct it and promptly provided the accurate stamp duty figure.
We take pride in ensuring the accuracy of all our calculations, and we understand how important this is to our clients. While we’re glad we were able to resolve the matter, we regret that we were not given the opportunity to address this directly before the review was posted.
If you feel your concerns have now been addressed, we would greatly appreciate it if you could update your review to reflect the resolution. Thank you again for sharing your feedback – it helps us continue to improve our service.
Antwort von Compass
Thank you for your kind words! We're delighted to hear that you found our service quick and helpful. It was our pleasure to assist you. Thanks for choosing us!
Just another rip off, Easy money
What an absolute con this is on behalf of the solicitor's, to be charged £155 to be told that there is no stamp duty to pay? When the price of the property was below the stamp duty threshold. The solicitors Tickle Hall Cross in St.Helens had already emailed to say no stamp duty was owed yet to progress we had to pay to be told this again. Maybe this should be reported to the law society. Just another time consuming, form filling exercise that we were charged for. What a shame that these days it seems I can only do1 star reviews, this now appears to be the normal. Afer reading your reply we got the outcomes we wanted there was no stamp duties to pay. I filled in all the answers to the questions your company actually did nothing but confirm what we already knew. And then mithered for a review, if you don't like the truth then don't ask for a review.
16. August 2024
Antwort von Compass
Thank you for updating your review. We’re sorry to hear you feel our service added little value in your situation.
While we understand it can be frustrating to pay for a confirmation of what you already believed to be the case, our role is to ensure absolute accuracy and compliance with HMRC’s often complex SDLT regulations. This includes identifying potential liabilities like the Higher Rate for Additional Dwellings or other surcharges, which might not be immediately obvious.
We also recognise that when no SDLT is payable, it can feel as though the service was unnecessary. However, for many of our clients, receiving professional confirmation provides peace of mind and protects against future challenges, such as unexpected HMRC queries or penalties.
Regarding your comment about being asked for a review, we invite feedback from all our clients to learn and improve. We appreciate you taking the time to share your experience, as it helps us refine our communication about the purpose and value of our service. If you would like to discuss this further or share additional details, please don’t hesitate to contact us directly.
Thank you again for your feedback.
Communication with compass
Well I could not access the questionnaire on line, but in telephoning the service, it was a swift response and job done over the phone
16. Oktober 2024
Antwort von Compass
Thank you for your feedback! We’re sorry to hear that you had trouble accessing the online questionnaire, but we’re glad our team was able to assist you quickly over the phone and get everything sorted smoothly. We appreciate your patience and are here to help if you need anything further. Thank you for choosing our service!
I received personal individual Help
I received personal individual Help
The gentlemen went way above any customer service I have ever had
9. Oktober 2024
Antwort von Compass
Thank you for your feedback! We're thrilled to hear our team exceeded your expectations. If you need anything else, don't hesitate to reach out!
Professional and quick service
26. September 2024
Antwort von Compass
Thank you for your feedback! We’re glad you were pleased with our professional and prompt service. If you need further assistance, feel free to get in touch!
So funktioniert Trustpilot
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Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.