After buying a new bean to coffee machine I was overwhelmed by the choice of beans in the shops. Bought a supermarkets own brand and was sooo disappointed by how bitter it was. My son recommended Coal... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Love the monthly rotation of Black Gold, Anthracite , and Candle Light. All of them make great espresso and the rotation means I have a different taste to look forward to each month. Delivery is alwa... Mehr ansehen
Unternehmen hat geantwortet
I don't have to remember yo order my coffee. You send it at the right time. The coffee has an amazing taste. I have tried many different coffees from competitors, but they don't come close to Coa... Mehr ansehen
Unternehmen hat geantwortet
I have used Coaltown Coffee for many years now. I like the coffee and have tasted coffee from places I didnt know made coffee! There is a good variety of flavours too. Coaltown Coffee is a very rel... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We're a multi-award-winning specialty coffee roastery, proudly roasting in a post-industrial town in South West Wales. Every coffee we source and roast is chosen for quality, character and the people behind it. As a Certified B Corporation, we're committed to doing business the right way, supporting producers, our community and the planet. Visit our espresso bars, shop our online store, or purchase a coffee subscription to keep exceptional coffee landing on your doorstep. However you brew, we're here to help you make every cup a good one.
Kontaktinformationen
The Roastery, SA18 2LS, Ammanford, Vereinigtes Königreich
- 01269400105
- hello@coaltowncoffee.co.uk
- coaltowncoffee.co.uk
4.8
Hervorragend
1947 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great coffee and great service
My first purchase from Coaltown was great. Fast delivery, great packaging and really, really good coffee. I'll be back.
26. Februar 2026
Antwort von Coaltown Coffee
Thank you so much for your kind words! We're thrilled to hear you enjoyed the coffee and had a great experience with your first order. It means a lot to us!
Quick delivery
Quick delivery, great coffee, like to support independent and ethical business. Nice packaging, really like the whole company ethos.
20. Februar 2026
Antwort von Coaltown Coffee
Thank you so much for the lovely feedback! We're really glad you enjoyed the quick delivery and the coffee. It means a lot that you appreciate our ethos and packaging too!
Antwort von Coaltown Coffee
Thank you so much! We’re really glad you’re enjoying the coffee and that it arrived quickly. We appreciate you taking the time to leave a review!
We had a wonderful experience with this…
We had a wonderful experience with this company when purchasing our new coffee machine.
The staff member was so friendly and helpful. We would definitely recommend this company thank you.
20. Februar 2026
Antwort von Coaltown Coffee
Thank you so much for sharing your experience! We’re thrilled to hear that our team could make your coffee machine purchase enjoyable and stress-free. Your kind words mean a lot, enjoy your coffee making!
Antwort von Coaltown Coffee
Thank you for the great feedback! We’re glad you enjoyed the product and speedy delivery. We really appreciate your support!
Coaltown big bags good value
Chose to go to Coaltown as an alternative to my usual roaster Carvetii here in the Lake District. Was impressed by the price of the 1kg bags which were quite good value. The 200g bags though were way too expensive compared to Carvetii or Whittards. Bought Black Gold and Candle Light whole beans. Only tried the Black Gold so far. Quite an earthy, dirty taste. But flavourful and characterful. Grinds well. Quite a lot of coffee bean needed per cup. Overall I like it!
4. Februar 2026
Antwort von Coaltown Coffee
Thank you for your review! We’re thrilled you’re enjoying Black Gold No.3. Our specialty coffee is made from carefully sourced beans and yes this is reflected in the pricing. We hope you enjoy Candle Light No.1!
Antwort von Coaltown Coffee
Thank you so much for the amazing feedback! We’re thrilled you think our coffee is the best, that means a lot to us.
Lovely coffee was a gift for my husband…
Lovely coffee was a gift for my husband he loves your coffee
2. Februar 2026
Antwort von Coaltown Coffee
That’s so lovely to hear, thank you for sharing! We’re delighted that your husband enjoyed the coffee! We truly appreciate your support and hope he continues to enjoy our coffee!
Coal town coffees amazing!
Coffees bang on! Very tasty! Delivers never been late can’t fault. Been using coal town for a while now used many online coffee roasters this is my hands down favourite
5. Februar 2026
Antwort von Coaltown Coffee
This is so lovely to read, thank you so much!
We’re absolutely thrilled you’re enjoying the coffee and that it’s hitting the mark every time. It means the world to hear we’re your favourite, especially after trying so many roasters!
Thanks for your continued support, we really appreciate it
Not a great experience, latte course good
Not a great experience. Coaltown products are really quite expensive and the quality isn't what it used to be. We went to one of their events which was quite disappointing. It was advertised as 'Sips and Sounds', so we had imagined that there might be some coffee tasting, but that wasn't the case. The latte art course was very good, informative and interesting. I just think that more could be done at Coaltown events.
31. März 2025
Bewertung ohne vorherige Einladung
Antwort von Coaltown Coffee
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you enjoyed the latte art course and found it informative and interesting, that’s great to know.
We’re sorry to hear that the overall event didn’t meet your expectations. Sips and Sounds is advertised as a cocktail and music night rather than a coffee cupping experience, so while coffee is available to purchase from the bar, structured tasting isn’t part of that particular event format. We do host dedicated coffee cupping evenings in partnership with our wholesale partners and these are promoted via our events page on our website and socials. We’d love for you to join us at one of those in the future if that’s of interest.
In terms of pricing, the global cost of coffee has risen significantly in recent years. We remain committed to paying farmers fairly for their product, as we source speciality coffee. Also we operate as Living Wage employers, so unfortunately that does mean we have to reflect industry-wide increases in our pricing. Maintaining quality and ethical sourcing continues to be extremely important to us.
We are genuinely saddened to see that your overall experience was rated two stars but we do appreciate the honest feedback and will take your comments on board.
Antwort von Coaltown Coffee
Thank you so much for the great feedback! We’re thrilled to hear your coffee arrived quickly and that you’re loving it. That’s exactly the experience we aim for.
I have still not received my coffee…
I have still not received my coffee ordered 2nd Feb
On speaking to Coal town on Tuesday 10th . they're very helpful turned out it was parcel Force who had left the delivery in our garden around the back without leaving a note to tell us it was there. It was there for 5 days.
3. Februar 2026
Antwort von Coaltown Coffee
Thank you for taking the time to leave a review. We’re really sorry for the frustration this situation caused, we completely understand how disappointing it is when you’re waiting for an order and it doesn’t arrive as expected.
Our customer service team has been in contact with you directly to look into this and we’re aware that the parcel was marked as delivered by Royal Mail without a calling card being left. While this part was outside of our control, we’re really sorry that this was your experience with the delivery service. On behalf of Royal Mail, we truly apologise for the inconvenience caused.
We’re pleased that this has now been resolved and we hope you’re enjoying your order. If there’s ever anything else we can help with, please don’t hesitate to get in touch, we’re always here to help.
Antwort von Coaltown Coffee
Thank you so much! We’re so glad you’re enjoying the coffee.
We really appreciate your support and hope you continue to enjoy our coffee!
Great coffee with a great purpose and…
Great coffee with a great purpose and product. I have ordered coffee a few times and it's all been excellent - including the Nespresso pods, beans and ground coffee.
26. Januar 2026
Antwort von Coaltown Coffee
Thank you so much for your lovely review!
We’re absolutely delighted to hear that you’ve enjoyed everything, from the Nespresso pods to the beans and ground coffee. It means so much to us that you not only love the coffee itself, but also the purpose behind what we do.
Your continued support and repeat orders truly keep us going, so thank you!
So easy to order and delivery was super…
So easy to order and delivery was super fast x Thanks so much
7. Januar 2026
Antwort von Coaltown Coffee
You’re so welcome! Really glad everything was smooth and speedy, thank you for taking the time to let us know!
Exactly the kind of coffee you buy as a treat
I bought Black Gold No.3 as a birthday treat to myself and it delivered.
I brew it in a Moka pot with fresh organic whole milk most mornings. There’s a definite biscuit-chocolate thing going on, and it’s smooth without tipping into bitterness or heaviness.
It’s become part of my morning ritual — the coffee I actually look forward to rather than just drink. No hype, no gimmicks. Just very good coffee. I’ll be ordering it again.
13. Januar 2026
Antwort von Coaltown Coffee
Thank you, this is exactly the kind of ritual we hope Black Gold No.3 becomes. We love hearing how you’re brewing it too and you’ve nailed the flavour notes we were aiming for.
Really glad it lived up to being a birthday treat and we’ll be here when it’s time to restock.
Excellent delivery service.
7. Januar 2026
Antwort von Coaltown Coffee
Thank you for your kind feedback! We’re glad you were happy with our delivery service!
Antwort von Coaltown Coffee
Thank you for your review! We’re so glad to hear you found the purchase and delivery fast and easy!
They're just the best people 😀
9. Januar 2026
Antwort von Coaltown Coffee
Thank you so much! 😀 That truly means a lot to us!
Antwort von Coaltown Coffee
Thank you for your review! We’re so glad to hear you found the purchase and delivery fast and easy. We really appreciate your support and hope you enjoy your order!
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