The Co-operative Bank Bewertungen 

Personal banking app is brilliant, 5 stars. Find it so easy to use.

Business banking app not so much, weirdly it is less easy to navigate and updates mean not always accessible…which can be so frustrating.

But wouldn’t bank elsewhere unless I can find an ethical business bank

Very poor way to treat customers.
Called them, spent 2½ minutes going through stupid menus only to be informed there was a 15 min wait. So decided to contact them online, Couldn't login because there text verification wasn't working.

It seems you need to pay for an Experian account to setup internet banking. I’ve failed five times being asked questions that I would not be able to answer without one. ‘What date did you open one of these bank accounts you closed five years ago?’

This is literally not required by any other bank, it’s awful experience regret switching to them already.

MY reply to a request about a payment on my account. The gentleman on the other end of the phone was very help full and put me at ease. The payment turned out to be a request from Total AV. and they had not reminded me about it, It was quickly cleared up on the phone and my card was given the ok! Thankyou for being so sharp on spotting this.

The app is easy to navigate, and use. Staff always helpful.

Easy to set up and arrange call with the mortgage adviser. Adviser sought to understand our needs and offer suitable options. Clear communication done at an appropriate pace.
Would recommend.

I always find it very easy to do my transaction whether in Co-Op branch, on-line on app. The bank ethics is a breath of fresh air compared to other institutions.

Absolute idiots on customer service….. was trying to set up internet banking and the guy asked me “when did you open the account”…… I had opened it on Tuesday morning, 2 days ago…. So I told him…..”2 days ago about 11.45 am….. he repeatedly told me that this is an unacceptable answer….. even tho it’s fact to within a couple of seconds……I gave him 3 chances to stop acting like a clown but I was wasting my time….. I hung up and now I’m seeking a new bank….. co-op now trying to apologise for the disheartening behaviour of their staff….. if you don’t employ them, you don’t have to apologise for them ....

update 28/9/26

call from someone in a Liverpudlian accent...... they want to put it right.....but I have to jump through hoops for them.....as opposed to them jumping through hoops for me to put the matter right.....absolute shambles !!!

Great to still be able to talk to a human being and very helpful they are as well. Potential fraud call and very reassuring response time

In and out in a couple of minutes

Very helpful staff, short waiting time.

I was threatened with a virus and scam on my phone and the Bank (having dialled 159) were quick to respond and do all that was appropriate to protect my account in a very methodical way THUS relieving me of the mental pressure I was under caused by the virus/fraud threat.
Excellent service. Highly recommended as a Bank.
The staff member put me at easy during the process and filled me with confidence at the end by advising my account was now safe

I have had a Co-op bank account for over 40 years.

Generally I am and have been very satisfied with it. Easy access and I support the Ethical Stance. Customer service is always helpful and professional

Great Bank

I have used the coop bank for the last 20 years and been very satisfied with the service.
Well done to all their staff and keep up the good work.

On Tuesday 1250am I was instantly Asda app and it came up £25.00 off your 1st delivery so I started going further a few seconds. Co op text me asking if I purchased this product priced £18.79 answer yes or no if no its a SCAM co-op rang me 8am Wednesday and they stopped the transaction and advised me cancel that card I've just received my new card today Friday. Excellent customer service thanks very much co-op

I've been with the Co-operative bank for many years. Originally joined because of their eco and caring standards. They are always really helpful and the phone and you don't end up talking to someone in Mumbai.

I had a great call with Suky in the Romford branch. She was very personable and made the account opening process a painless process!

I really wish this had gone better.

I switched my business account after multiple fraud attempts with a different bank over a number of years. I’d actually had this account since I started my business 18 years ago.

Anyway back to Co Op: The set up process was painful. I’m savvy when it comes to online banking and set ups but this was like it has been created by a paranoid boomer. I had to download extra apps and enter security from an email, which was sent via two separate emails onto the newly downloaded security app to then allow me to receive another code - but only after setting up an account on the desktop website which then gave me the access to the co op banking app eventually. It took me way too long. And at every step they just wanted me to call. I don’t mind calling - but this should just work. Obviously it doesn’t.

I then quickly found there was no online app chat and I couldn’t ask a simple question as regards my regular payments.

Then statements on the app were clunky- often giving payment numbers and needing to enter into each transaction separately to get more details - which isn’t exactly straightforward when you’re doing your accounts.

Anyway, those were the minor inconveniences. The switch didn’t go smoothly. Some recurring payments didn’t switch at all and so I’ve had to go in manually to each subscription via their sites and set up new payments. I also lost a phone connection and was left stranded with no data or calls due to this exact problem that co op bank caused.

They are sending me paper statements - seemingly once per week - for some unknown reason too. Which is genuinely irritating to me. Why the unnecessary carbon footprint? Just fix your app.

The faster payments aren’t fast at all. They take ages to send and clear, sometimes hours, sometimes a day.

Then to top it all off the system has been down for nearly a week. I’ve got payments coming out that they’re listing as coming in.

If you want an old fashioned bank then maybe these are great. But for accessible, modern, swift transactions and smooth processes these are not for you.

It’s not even been a month and I’ve had enough - I’ve changed my bank as of today.

Update ***the bullying and harassment continues from this dreadful bank. Now a 3rd transfer of My own money has been blocked. I can't wait to leave and cut all ties with these dreadful people.
Update** the targeted bullying continues. Another transfer of MY money has now been blocked. This is no coincidence, I've received no call, just a copy and paste response to my complaint. Cooperative Bank clearly want to cause me as much anxiety as possible. Despicable.

Shockingly awful bank. Customer service is non-existent. You cannot move YOUR OWN money without their say so. I tried to move some cash into a savings account I have and it was declined. I then had to call and after 30 mins on hold, I had to explain why I was transferring MY money, where it had come from, and the purpose of the transaction. Then when I complained I got talked down to, told I didn't have any complaint to make and it would not be progressed. Condescending, self entitled staff who couldn't care any less. Ethical bank... I don't think so.

I have a co op Everyday account that it includes Travel Insurance.
I have medical conditions so called the insurance and went through my conditions and paid the premium for cover for 1 year.Months later
I had to go to my GP for diarrhoea and he took a sample to check no bugs. This on a Monday by Friday all cleared up but the test results not back. So as we were travelling on the Sunday I called the insurance to tell them I had been to the GP. As the test results we’re not back all my medical conditions that I had paid a premium for were suspended (not on cover) as I was now under investigation. This was late on a Friday flying to Canada and USA on the Sunday. It needed to go to the underwriters this would be possible Monday/ Tuesday. So is this insurance fit for purpose. I did get cover as my GP came up with the all clear test results. What if I didn’t travel would this insurance pay me loses. They will comment on her saying sorry get in touch. But they have upheld my complaint saying it’s in the T&C and to try to source alternative insurance via money and Pensions website. That’s a class insurance pull the plug just when you’re about to travel

That was a quick response but if you read my post you upheld my complaint and told me where to get alternative insurance 😡
I don’t think you can add anything more. But willing to submit my information to show its a genuine review and I am a customer

Trust pilot got my details