The Co-operative Bank Bewertungen 

Had a few issues with set-up but was able to call customer services and everything was sorted quickly and effectively..

Great bank and staff 👏 👌 👍

I had inadvertently made a double payment to a company of a considerable sum, and while the two payments were pending, the full amount was unavailable to me. The member of staff I spoke to dealt with the matter calmly, politely and professionally, and the matter was resolved on the spot. Well done to the Coop Bank and it’s staff.

Log in, easily navigate the site, then securely give 70 to 80% of your hard earned wages away. Simples.

Had a great and smooth experience talking to Suky from Romford branch

I applied for an account having been with my existing bank for 30 years.
The application took over a week to be approved. Card was issued but PIN and account documents took a further 2 weeks to arrive.
Registering for online banking was a joke. Security check questions were based on my Experian credit report requiring a memory recall of dates and amounts from years ago. I was locked out of the process so called customer services. The call operator was very hard to understand and having told me quite rudely that I was inputting my username wrongly it then emerged that they had misspelt my name when setting it up. I lodged a formal complaint a week ago but heard nothing since. It will be a short-lived banking relationship. Time to find another bank.

I have been a customer of the bank for 51 years, since I was teenager and had a privilege premier account for about 20 years. This includes travel insurance, I wanted to add my partner's medical condition which had only been diagnosed today 4 days before we travel. This is nightmare and after a day failed to achieve this.
I did this by phone because it looks like when you amend your policy on line it wants you to start from scratch. So I thought a simple phone call would do.

I am the policyholder, but I have to get my partners authorisation to talk to them about it. did everything they asked me to do including getting authorisation from my partner to talk to them by email but now I have to wait for them to realise they have this email. 6 hours later they still haven't.... incidentally the call centre is off shore sounds like South Africa from the accents. And the line is not very clear... I pointed out that we were only a few days before we go and what happens of we leave before telling them...no register of the time factor at all.
I know that when you fill the online form out there are many minor ailments which are disregarded, but she couldn't tell me whether this condition was disregarded or not, which is completely ridiculous.
To be fair to her she then found the email from my partner and called me back. The upshot of this was that they wanted to charge me £126 extra for a simple skin boil infection, which I didn't accept, that then invalidated all my partners pre-existing conditions not just the one I was reporting.
But that exclusion only applies to his pre-existing conditions, but she was then unable to go on and confirm that he was still covered for everything else. She couldn't so. There's another number for that.
The system is worthy of a Franz Kafka nightmare. Thanks Co-op for all the years of brand loyalty you have received from me. You have ruined a whole day and landed me with another headache. And now I have declined the extortion which they were trying to get out of me I have no idea what we are covered for at all.
I am considering cancelling my subscription to Privilege Premier which costs more than £200 per year. And even moving my account.

Have banked with co-op for more year than I can remember I find them to friendly and responsive who listen to customers and do what they can. To help resolve the issues they've also been me sound financial advice over the year's. The have proved to be an honest bank whom do as they say.

A easy Web site to use. Very user friendly

I've just had a great experience talking to Andy in your fraud department. Five star service for him, I just marked it down as I had to ring twice and his previous colleague didn't resolve the issue. Andy was amazing and had a fantastic engaging manner with me in a distressing time!!! He should be paid a million pounds!

I have already detailed the problem above. Please see it.

As usual very helpful and caring staff and a word I don't
Usually use sensitive to my situation at that time.

The staff at The Coop Bank in London, Angel Branch, was really helpful, appreciate your help. Thank you so very much, please keep the Branch open.

Went in the bank to get a new pin for my card and the young lady asked a few questions and ordered my new pin straight away, dead easy!..😃

I was happily with my existing bank Natwest however was lured by the switch offer and the additional bonus if you have a mortgage with another of their institutions. I did everything I was requested to do however my direct debits didn't transfer over. After waiting 35 minutes to get through to speak to someone I was told the qualifying period has closed and I was no longer eligible for it. I tried to challenge however was told there was nothing they could do. So after gaining me as a customer they lost me withing 4 weeks of opening my account. Very short sighted as I was with my last bank for 15 years.....lesson learned. Thanks coop bank, outstanding customer service. Don't worry about private messaging me, i'm not interested.

When I go to the branch or phone the bank I am happy with the service I receive . In the Leeds branch Helen is very helpful. However I a, not happy with the restricted hours. I am at that age when I sometimes need more help than younger people. Not everybody is proficient in managing online technology remotely. I think it is unreasonable to expect everyone should do things online. This applies to all organisations not just the Cooperative Bank. Happy to discuss this with a representative, but not online .

The banking staff are very friendly and helpful and assist with queries in a positive manner. The new banking APP is working well and is very easy to use so I can recommend the Co-operative Bank unreservedly

I opened a packaged current account online and switched from a different bank. The whole process was seamless and without any problems. The communication was clear and the precise. The account opened and I received my card in good time. I also downloaded the app which I find to be easy to use. Overall I had a great experience with no complaints.