Cherry Lane Garden Centres Bewertungen 313

You guys need to think about retaining your customers.
We wanted to get something to eat and drink in the cafe but as we had a dog there wasn't any seating available...I cannot understand how you think 4 tables is adequate for a "dog seating" area. I did notice only 2 of the tables occupants had dogs.
I won't be returning with or without my dog. I wouldn't recommend.

Ordered some more storage boxes as I was so pleased with my last set. However, they arrived and the corner of one of them is all cracked and very sharp. Not ideal as they are for my 3 year olds toys. Contacted them 4 times now, no response whatsoever. Sick of chasing this up just to be ignored each and every time.

I made a purchase over a two weeks ago and didn’t arrival. I have emailed twice but no response!!!! And the phone system is useless as no one ever answers. Delivery company useless!!! Don’t buy from here!!

Absolutely terrible. Do not use their website to order anything (be warned).

I ordered a garden planter that was meant to arrive assembled. No dispatch email was sent, a random text arrived with a delivery date which was then a no show. When the item did arrive it was not assembled, had no holes or bolts and there wasn’t any paperwork. The item had only just been painted and stunk the house out but was too tacky to remove from the box and it was raining outside so it couldn’t be put in the garden.

All attempts to contact this awful company have been ignored. I will now have to contact my credit card company to try and get a refund.

This company does not deserve to be trading!!

Customer services advised us that an electrical item we bought seemingly had a fault and could therefore be returned for a refund. After several emails they have now changed their mind and have accused us of damaging the item! They are not now prepared to even consider our request to return the item and have closed the matter. This is insulting and frustrating. We guess the customer services department is overwhelmed and/or under staffed and therefore they just ignore, fib, deny everything and don't answer the telephone!

Visited the cafe at cherry lane Barnett hill this was not my first visit but definitely the worst the whole place was freezing cold (had to keep coats on) we ordered breakfast approx 10.30 couldn’t have any thing fried a problem with gas so had loaded sandwich bacon,sausage and hash brown toasted also plated sausage bacon hash brown and brown toast we didn’t wait very long but the plated meal was cold I returned it to waitress who took it away and was returned in less than a minute the result was hard bacon hard wrinkled sausage hash browns warmish so left it and went to somewhere warm. Was the problem about the heating or trying to cut down on cost,

Cherry Lane Langford
Restraunt was poorly staffed and service was slow. Food was not of a good standard. Man came in with 2 dogs and sat in the restaurant. Don't know if the centre has a no dogs allowed in food areas.

Lovely meal at the restaurant, food has improved so much and staff really happy and attentive.

Just had a coffee in Langford Garden centre run by Cherry.Possibly the weakest and worst tasting coffee I have had in years.

Can someone respond to me please...I am trying since Christmas. No respond on messenger or emails. I have sent a video link of not working lights still no response

After emailing 3 times , leaving my number for a call back from customer service. Hanging on the line for 1/2 hour. I am still waiting for your company to sort out an order I am not happy about .
Appalling customer service 💯 won’t give you anymore business.

Orderd 4 pack of storage boxes x3. Expecting 12 boxes only received 3. Emailed customer service, basically the response is saying I'm lying. Customer services not intrested in sorting it out. The replys were from someone called Zara. Awful experience, will never use again.

Ordered 8 large plastic boxes, cheap price but nearly £20 for next day delivery. Ordered on Sunday so expected Tuesday, no problem.
My daughter had to wait in for them and when they turn up there's only 4. Ring customer service, get through to Darren who tells me to wait till 3oclock to see if other 4 arrive and he'll look into how many were sent, they don't turn up so emailed explaining this and as I had not received them I'd like half my postage money back.
No reply do tried calling and spent well over an hour on hold not even speaking to anyone.
Eventually got a reply saying that next 4 will be sent out next day and I'd receive them Thursday and no chance of money back as it's not guaranteed next day.
I explained that it was nothing to do with DPD and was their mistake and I want partial refund and want a call from a manager. Surprise surprise still no call back.
Seems a bit of a joke company reading other reviews.
Left 2 stars as boxes are cheap just a shame about customer services

Took the children to the play area, nowhere to sit. every table full of dirty pots and food on tables and floor,walked around garden centre for about 45 minutes went back and tables still the same

Oh dear!! Yesterday we visited the Cherry Lane store near Beckingham. We have visited this Garden Centre for the last 17 years when it was R & G. As the weather was cold and the building was not much warmer, we decided to go into the Cafe and order two hot rolls which were the specials. Well, the bread bun was dry, the bacon was cold and hard and must have been left since breakfast. The coleslaw was "off" and the salad garnish was all limp and gross. My husband's sausage, bacon and stuffing was dreadful, the stuffing had to smashed at the side of a plate to break into it. All in all, it was disgusting and a health hazard. What concerns me, is the "chef" was using her phone in one hand and touching food with the other. Will not eat there again.

I visited the cherry lane just outside tickhill , tearoom was fantastic and got several plants for my garden. Great way to pass a few hours.

Visited their Hagley/Clent site and had afternoon tea as we have many times previously
Very poor unfortunately
Yesterdays scones were dry. Sandwiches poor and a small piece of cake and a caramel shortcake cut into two even smaller pieces.
Not good enough

Tracey at cherry lane Pullman market was very helpful and friendly her customer service is very good. Thankyou Tracey

We had nice outing cherry tree garden centre cafe excellent value good food nice staff also in shop very helpful nice trip out .

Never experienced such poor customer service! Rude, opinionated responses, blaming me as a customer when item description inadequate and does not include all facts of the product. Never pick up the phone, and have now not responded to my last three emails. It's been months of trying to get them to take responsibility/response/refund or just some compensation, but you just get ignored. Wish I had read the reviews before purchasing as all reviews seem to be the same, money grabbing company that don't take responsibility for their products or value their customers. I shall not be returning to use Cherry Lane Garden Centre!

Updated Nov 22 - contacted customer services again as suggested below. Still remains the worse customer service I've ever experienced! Do not value their customers and would rather gain a negative review to showcase how awful they are rather than provide any customer support. I've now given up trying seeing they won't reply to emails! Really would avoid at all costs! Terrible!