This is a review of Scott not the company! The company cheapfly is a scam! Scott was extremely helpful despite the company he works for. We are elderly and hearing impaired so he was very patient... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I⁰ had a wonderful experience with ANUJ (Rohan) as my travel agent. He was extremely patient in helping me find the right tickets at the best price. What stood out most was his genuinely customer-ce... Mehr ansehen
Unternehmen hat geantwortet
Scott was helpful. Professional and calm. Helpful and better than representative yesterday we talk to who hung up on us. Scott was precise and offered options. Another good think Scott was not fakin... Mehr ansehen
Unternehmen hat geantwortet
I cooperated with a lovely gentleman name Christopher Bohn in regards of my tickets for my trip in April - Jun 2026. I have to conclude, that Christopher is a lovely and professional person to d... Mehr ansehen
Unternehmen hat geantwortet
4.2
Gut
907 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 90 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very helpful
I spoke to Scott today and he was so helpful with having alternative bookings for another flight as the one I had was not suitable for my needs ,he took me through the whole process on phone . He was very patience and willing to answer all my questions.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Damaris,
Thank you very much for taking the time to share your positive feedback.
We are delighted to hear that Scott was able to assist you and make the process of arranging an alternative flight as smooth as possible. It is wonderful to know that he took the time to guide you through the options, answer your questions, and ensure you felt supported throughout the process.
We will be sure to share your kind words with Scott, as recognition of his patience, helpfulness, and dedication will be greatly appreciated.
Thank you once again for choosing our service. We truly appreciate your feedback and look forward to assisting you with your future travel arrangements.
Best Regards,
Customer Support Department
Giving customer wrong information…
Giving customer wrong information change flights worst customer services please don't book flights with cheapflyshop.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Gagandeep,
Thank you for taking the time to share your feedback. We are sorry to learn that you were dissatisfied with your experience and understand your concerns regarding the information provided and the changes to your flight arrangements.
At CheapFlyShop, we take feedback of this nature seriously, as we aim to provide our customers with clear, accurate, and timely information throughout the booking and travel process. We would therefore appreciate the opportunity to review the specific circumstances of your booking and understand what may have led to your experience.
We kindly request that you contact our Customer Service or Feedback Department with your booking reference and relevant details. This will allow us to review the booking history, communication records, and actions taken by our team and provide you with an appropriate response based on the record.
We sincerely regret any inconvenience or frustration you may have experienced. Your feedback is important to us and will be reviewed carefully to help us maintain and improve our customer service standards.
Best Regards,
Customer Support Department
Antwort von Cheapflyshop
Dear Simon,
Thank you very much for your kind feedback.
We are delighted to hear that you found Emily helpful and that she was able to assist you with your requirements. We will be sure to share your positive feedback with Emily, as it is always encouraging for our team to know that their efforts are appreciated.
Thank you once again for choosing our service. We truly value your feedback and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Very friendly service by Eloina
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Tracey,
Thank you very much for your kind feedback.
We are delighted to hear that you found our service friendly and that Eloina was able to assist you. We will certainly share your positive feedback with her, as recognition like this is greatly appreciated by our team.
Thank you once again for choosing our service. We truly appreciate your feedback and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Fraudulent price advertisement
We purchased 3 tickets and when I called on the day about the issue of tickets, I was told we had no baggage. We are going for a holiday to Sri Lanka, how can we go without a bag of clothes.
All airlines do not issue any international flights without baggage. I requested to cancel my tickets 5 minutes after booking and I was told that it is non-refundable.
Why can't they refund?? If I had cancelled it, they would have sold the tickets to someone else, and someone would have occupied those 3 seats.
The customer service officer Chris was helpful, but I had to pay further $2594 to include 3 bags. This amount just to include a bag for each person became very expensive with the original tickets $3090 + $2594 for 3 bags. Two people in the group are not working (seniors) and to pay $2594 extra for bags was a shock.
There were other fares on other websites at the time of booking which was around $1566 per person with a 30kg checked in bag.
I will never recommend this website to anyone. DO NOT BOOK USING THIS SERVICE. Not even it is worth one star.
At the moment I am dealing with Fair Trading NSW, Airline Customer Advocate and Australian Federation of Travel Agents regarding this issue.
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Jacinta,
Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations, particularly regarding the baggage allowance, the additional cost involved, and your concerns about the cancellation and refund of the three tickets.
We understand your concerns regarding the additional $2,594 paid for baggage and appreciate that this was a significant unexpected expense, especially when travelling as a group. We also acknowledge your comments regarding the alternative fares you had seen elsewhere, including fares that you understood to include checked baggage.
We would also like to acknowledge your positive comments regarding Chris and are pleased to know that you found his assistance helpful.
Please be assured that we take the concerns raised in your review seriously. One of the available Supervisors from our Escalation Department is currently reviewing your case in detail, including the booking records, fare and baggage conditions, cancellation and refund terms, and the communications relating to your booking.
Our Supervisor will review the circumstances thoroughly and you will be assisted with the best possible resolution within the next 24–48 hours. We appreciate your patience and understanding while this review is being completed.
We have also noted your reference to the matters you have raised with Fair Trading NSW, the Airline Customer Advocate, and the Australian Federation of Travel Agents, and these concerns will be taken into consideration as part of our review.
We sincerely regret the frustration and inconvenience you have experienced and appreciate the opportunity to investigate the matter further.
Best Regards,
Customer Support Department
it helped us to organize our travel…
it helped us to organize our travel properly
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Customer,
Thank you very much for taking the time to share your feedback.
We are pleased to hear that our service helped you organise your travel plans properly and made the process easier for you. It is always our goal to provide a smooth and convenient experience for our customers.
We truly appreciate your kind feedback and thank you for choosing our service. We look forward to assisting you again with your future travel arrangements.
Best Regards,
Customer Support Department
Eloina dine greet job
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Customer,
Thank you very much for your kind feedback.
We are delighted to hear that Eloina did a great job assisting you. We truly appreciate you taking the time to recognise her efforts, and we will be sure to share your positive feedback with her.
Thank you once again for choosing our service. We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Altona was very helpful
Altona was very helpful. Answered all my questions, checked us in for flights and helped me with our seats.
20. September 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Brenda,
Thank you very much for taking the time to share your wonderful feedback.
We are delighted to hear that Altona was so helpful and took the time to answer all your questions, assist with your check-in, and help arrange your seats. We are pleased to know that her support made your travel arrangements easier and more convenient.
We will certainly share your kind words with Altona, as recognition of her efforts will be greatly appreciated.
Thank you once again for choosing our service. We wish you a pleasant journey and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Eloina was very great
Eloina was very great, honestly did not expect the call, she made my life easy and thank you so much for the great service
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Lonky,
Thank you very much for your wonderful feedback.
We are delighted to hear that Eloina provided such a positive experience and made the process easier for you. It is especially pleasing to know that her proactive assistance and friendly approach made a meaningful difference.
We will certainly share your kind words with Eloina, as your appreciation will be a great encouragement to her.
Thank you once again for taking the time to share your experience and for choosing our service. We truly value your feedback and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
THIS IS A SCAM!
Absolutely appalling - SCAM ALERT!! We purchased tickets and paid to be called the next day and told we had no baggage - 1. The airline chosen does not issue any international flights without baggage. 2. Cheapflyshops terms and conditions state 'you can refuse their offer and they will issue your tickets'. The customer service officer would not let me accept the original purchase and told me I had to call back. I called back this time with assistance, to be told tickets have been issued and we will receive email shortly. No email received. 48 hours later we emailed and called with no response. Eventually we called and advised that we would seek immediate cancellation of transaction due to failure to supply purchased goods and services and as they were holding our funds (and the bank confirmed that the money had left our account) we have lodged an immediate charge back dispute allowing us to book elsewhere as it is fraudulent activity. This then led to an email advising "as discussed we have cancelled your booking and voided the transaction" - oddly enough the bank have yet to receive the voided notification so we still have not received our money back! DO NOT BOOK USING THIS SERVICE. We could even hear someone in the background the first time we called saying the same script about no baggage.....
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Customer,
Thank you for taking the time to share your concerns. We are sorry to learn that you were dissatisfied with your experience and understand that the issues you have described regarding baggage, ticket confirmation, communication, and the transaction were frustrating.
We take feedback of this nature seriously and would like the opportunity to review the specific circumstances of your booking. However, we are currently unable to locate any booking details from the information provided in this review.
To enable our team to investigate this matter properly, including the booking status, fare and baggage conditions, communications, cancellation request, and transaction/void status, please share your booking reference number beginning with “CFS” by replying to this response or contacting our Customer Service Team.
Once we receive the correct booking reference, we will be able to review the relevant records and assist you with the best possible resolution based on the circumstances of your case.
We also note your comments regarding the information allegedly provided about baggage, the ticketing process, the communication you received, and the subsequent cancellation and transaction reversal. These are matters that can only be accurately addressed after we have identified and reviewed the relevant booking record.
We would appreciate the opportunity to look into your concerns rather than leave the matter unresolved. Please provide your CFS booking reference, and our team will review the case accordingly.
Best Regards,
Customer Support Department
Quick response
Quick response, and issue solved .
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Marietta,
Thank you very much for your positive feedback.
We are pleased to hear that you received a quick response and that your issue was resolved efficiently. Providing prompt and effective assistance is a priority for us, and we truly appreciate you taking the time to share your experience.
Thank you once again for choosing our service. We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Dealing with Mr Raul Brown today was…
Dealing with Mr Raul Brown today was pleasant experience.
He was patient with me and properly helping m6 with my ticketing.
Highly recommend him to keep as valuable person.
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Karol,
Thank you very much for taking the time to share your wonderful feedback.
We are delighted to hear that you had a pleasant experience with Mr. Raul Brown and that he was patient, attentive, and able to assist you effectively with your ticketing requirements.
Your kind words and recognition of Raul’s professionalism are truly appreciated. We will be sure to share your feedback with him and the wider team, as such recognition is a great encouragement to our staff.
Thank you once again for your trust and for recommending our service. We look forward to assisting you again with your future travel arrangements.
Best Regards,
Customer Support Department
It is a scam...big no..dont fall for…
It is a scam...big no..dont fall for this..after booking they will say your ticket is pending or confirmation till 2 weeks than no luggage will be added on return flight..than your flight is not available than pay more..still nothing..it will be a nightmare
13. September 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Parmpal,
Thank you for sharing your feedback.
We are sorry to learn that you were dissatisfied with your experience. We take concerns regarding booking confirmation, baggage, and flight availability seriously and appreciate you bringing them to our attention.
As per our records, one of our available Supervisors has already spoken with you and assisted you with the cancellation of the booking and the processing of the full refund back to the same mode of payment.
We understand that the circumstances may have caused frustration, and we regret any inconvenience you experienced during the process. We would also like to clarify that our records indicate that the matter was subsequently addressed through our Supervisor, including the cancellation and full refund.
If you require any further assistance or clarification regarding your booking or refund, please feel free to contact our Customer Support Team, and we will be happy to assist you.
Best Regards,
Customer Support Department
Anuj's been a really great help
Anuj's been a really great help. He went into details to make an effort to help the customer personally.
So, great help personally from Anuj but the company itself should do little more to help the suffering customer.
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Lokendra,
hank you for taking the time to share your feedback.
We are pleased to hear that Anuj was able to assist you personally and took the time to understand the details of your situation. We will certainly share your kind words with him, as recognition from our customers is greatly appreciated by our team.
At the same time, we sincerely appreciate your feedback regarding the overall support provided by the company. We understand that, particularly when a customer is experiencing difficulties, every aspect of the service and communication is important. Your comments have been noted and will be shared with the relevant management team for further review.
Thank you again for recognizing Anuj's efforts and for providing constructive feedback that helps us identify areas where we can improve our customer service.
Best Regards,
Customer Support Department
Scott was very helpful
Scott was very helpful. Easy booking process, thankyou.
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Customer,
Thank you for your kind feedback!
We are delighted to hear that Scott was very helpful and that you found the booking process easy and straightforward. We truly appreciate you taking the time to share your positive experience.
We will be sure to pass your kind words on to Scott. We look forward to assisting you again with your future travel plans.
Best Regards,
Customer Support Department
Great service from Emili
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Alan,
Thank you for your kind feedback!
We are delighted to hear that Emili provided you with great service. We truly appreciate you taking the time to share your positive experience, and we will be sure to pass your compliments on to Emili.
We look forward to assisting you again with your future travel plans.
Best Regards,
Customer Support Department
He was very helpful & helped me through…
He was very helpful & helped me through all the booking related issues and made me understand everything. Thank you.
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Raisa,
Thank you for taking the time to share your feedback!
We are delighted to hear that our team member was very helpful and guided you through the booking process, taking the time to explain everything clearly and address your concerns.
We truly appreciate your kind words and will make sure your feedback is shared with the relevant team member. Your feedback means a great deal to us and motivates our team to continue providing attentive and helpful service.
We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
He is very nice in explaining all the details.
Scoot, He is very nice in talking. Very calm and explain all the details very gently. All over he is very good in service.
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Bhupesh,
Thank you for your wonderful feedback!
We are delighted to hear that Scoot was calm, courteous, and took the time to explain all the details clearly and patiently. It is great to know that you were pleased with the service provided.
We truly appreciate you taking the time to recognize his efforts, and we will be happy to share your kind words with Scoot and the team.
Thank you once again for choosing CheapFlyShop. We look forward to assisting you again with your future travel plans.
Best Regards,
Customer Support Department
Emily is so helpful and kind
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Customer,
Thank you for your kind feedback!
We are delighted to hear that Emily was helpful and kind throughout your experience. We truly appreciate you taking the time to share your positive feedback, and we will be sure to pass your lovely comments on to Emily.
Your feedback is greatly appreciated and encourages our team to continue providing friendly and attentive service.
We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
the girl Emily has done everything …
the girl Emily has done everything that i asked her for
she called me back to confirm
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Ian,
Thank you for taking the time to share your feedback!
We are delighted to hear that Emily was attentive to your requirements and followed up with a callback to ensure everything was confirmed. We truly appreciate you recognizing her efforts and commitment to providing helpful service.
We will be sure to share your kind feedback with Emily. Your satisfaction means a great deal to us, and we look forward to assisting you again with your future travel plans.
Best Regards,
Customer Support Department
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