This is a review of Scott not the company! The company cheapfly is a scam! Scott was extremely helpful despite the company he works for. We are elderly and hearing impaired so he was very patient... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I⁰ had a wonderful experience with ANUJ (Rohan) as my travel agent. He was extremely patient in helping me find the right tickets at the best price. What stood out most was his genuinely customer-ce... Mehr ansehen
Unternehmen hat geantwortet
Scott was helpful. Professional and calm. Helpful and better than representative yesterday we talk to who hung up on us. Scott was precise and offered options. Another good think Scott was not fakin... Mehr ansehen
Unternehmen hat geantwortet
I had very recently made a scathing, negative review of my Cheapflyshop booking experience however, today Raul (from Cheapflyshop) contacted me and provided a service so professional and rewarding, I... Mehr ansehen
4.3
Hervorragend
910 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 88 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Emily (Sonali Pathak) was good with the…
Emily (Sonali Pathak) was good with the process of check in and she explains all the things very nicely.
9. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Samvidhan,
Thank you for your positive feedback. We are delighted to hear that Emily (Sonali Pathak) assisted you smoothly with the check-in process and explained everything clearly.
We truly appreciate you taking the time to share your experience and will be pleased to pass your kind words on to Emily.
Best Regards,
Customer Support Department
Raul Brown made the experience the best…
Raul Brown made the experience the best it could be
9. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Matt,
Thank you for your kind feedback. We are delighted to hear that Raul Brown made your experience as positive as possible.
We truly appreciate you taking the time to share your feedback and will be pleased to pass your kind words on to Raul.
Best Regards,
Customer Support Department
Very good at her job(Emily)
9. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Fev,
Thank you for your positive feedback. We are pleased to hear that you were satisfied with Emily’s service and found her to be very professional and efficient.
We will be happy to share your kind words with Emily.
Best Regards,
Customer Support Department
She helped me a lot in seat…
She helped me a lot in seat selection.thanks for window seats Emily
8. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Karthik,
Thank you for your kind feedback. We are pleased to hear that Emily was able to assist you with your seat selection and arrange your preferred window seats.
We truly appreciate you taking the time to share your experience and will be happy to pass your kind words on to Emily.
Best Regards,
Customer Support Department
The agent I spoke which is Raul Brown
The agent I spoke which is Raul Brown. Really appreciate his help. Was able to assist me. Thank you.
8. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Tiffany,
Thank you for your positive feedback. We are pleased to hear that Raul Brown was able to assist you and provide the support you needed.
We truly appreciate you taking the time to share your experience and will be happy to pass your kind words on to Raul.
Best Regards,
Customer Support Department
Thanks for the support us book a flight…
Thanks for the support us book a flight ticket and after serving. Emili help to us and her service is great. Highly appreciate.
8. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Ishara,
Thank you for your kind feedback. We are delighted to hear that Emily provided excellent support throughout your booking process and after-sales service.
We truly appreciate your kind words and will be pleased to share your feedback with Emily. Thank you for choosing CheapFlyShop.
Best Regards,
Customer Support Department
They are bait and switch scam
Do not trust the cheap prices shown on this site. They use a classic bait-and-switch scam to trap you.First, they lure you in with cheap prices. Once you pay, instead of issuing your actual tickets, they send an email claiming your booking will be finalized in 48 hours.Next, their agents call you. They will aggressively tell you that your ticket does not include any luggage at all—not even a basic cabin bag or personal item. They won't let you speak on the phone, they talk over you, and they actually blame you for booking the ticket. They then try to force you into buying a much longer, more inconvenient flight at a significantly higher cost.If you refuse and ask for your money back, you will face a massive struggle just to get a refund.
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Surender,
Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations.
We understand your concerns regarding the fare, ticket confirmation process, baggage allowance, and the communication you received from our team. We take such feedback seriously, particularly regarding the clarity of fare conditions and the way information is communicated.
Our fares are subject to availability and the applicable airline and fare rules, including baggage, ticketing, and cancellation conditions. However, we acknowledge the importance of ensuring these details are clearly explained throughout the booking process.
We appreciate you bringing your concerns to our attention. Your feedback will be shared with the relevant team for review and improvement of our customer service processes.
Best Regards,
Customer Support Department
Scott was great with customer service
Scott was great with customer service. Helping me get what I needed. He was good at explaining what I needed to know and easing the pains of booking flights with the insanely high costs of baggage. Instead of having to pay, he helped me pay for much cheaper with baggage included with my ticket.
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Gabriel,
Thank you for your wonderful feedback. We are delighted to hear that Scott provided excellent customer service and was able to assist you with your booking and baggage requirements.
It is great to know that he clearly explained the available options and helped you find a more suitable fare with baggage included.
We truly appreciate you taking the time to share your experience and will be pleased to pass your kind words on to Scott.
Best Regards,
Customer Support Department
It was wonderful working with Scott
It was wonderful working with Scott
He was very patient with me. Looking forward working with him again
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Customer,
Thank you for sharing your wonderful feedback! We're delighted to hear that you had such a positive experience working with Scott. His patience and dedication are truly appreciated, and we'll be sure to share your kind words with him. We look forward to assisting you again in the future!
Best Regards,
Customer Support Department
Very helpful with every question and…
Very helpful with every question and change I wanted to make to my booking.
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Kade,
Thank you for your kind feedback! We're delighted to hear that you received helpful support with all your questions and booking changes. Providing a smooth and stress-free experience for our customers is our priority, and we truly appreciate you taking the time to share your experience. We look forward to assisting you again in the future!
Best Regards,
Customer Support Department
Jack Brown helped us resolve a…
Jack Brown helped us resolve a difficult situation with our restricted air tickets
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Karen,
Thank you for sharing your feedback! We're pleased to hear that Jack Brown was able to assist you and help resolve the situation with your restricted air tickets. We appreciate your kind words and will be sure to share your feedback with Jack. Thank you for choosing us, and we look forward to supporting you again in the future!
Best Regards,
Customer Support Department
awesome work Scott
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Keanu,
Thank you for taking the time to share your feedback! We're delighted to hear that you had such a positive experience with Scott. Your kind words mean a great deal to us and will certainly be shared with him. We truly appreciate your support and look forward to assisting you again with your future travel needs.
Best Regards,
Customer Support Department
Raul
I talked to Raul and I cabr say more, he is exceptional. I like him and the way he handles issues.
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Prottus,
Thank you for your kind words! I'm delighted to hear that you had a great experience. It was a pleasure assisting you, and I truly appreciate your feedback. I look forward to helping you again whenever you need assistance.
Best Regards,
Customer Support Department
Antwort von Cheapflyshop
Dear Djordjina,
Thank you for your kind feedback! We're delighted to hear that you found our assistance helpful. Your support means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to assisting you again in the future!
Best Regards,
Customer Support Department
Excellent services Emily white
Excellent services Emily white
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Customer,
Thank you for your wonderful feedback! We're delighted to hear that you had an excellent experience with Emily White. Your kind words mean a great deal to us, and we'll be sure to share your appreciation with her. Thank you for choosing us, and we look forward to assisting you again in the future!
Best Regards,
Customer Support Department
Raul Brown was super helpful
Raul Brown was super helpful. Went above and beyond to help.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Christopher,
Thank you for taking the time to share your wonderful feedback.
We are delighted to hear that Raul Brown provided you with such exceptional service and went above and beyond to assist you. Your kind words and recognition of his efforts are truly appreciated and will be shared with him.
Thank you for choosing our services. We look forward to assisting you with your future travel plans.
Best Regards,
Customer Support Department
Brown was helpful to resolve an issue
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Vincentas,
Thank you for taking the time to share your feedback.
We are pleased to hear that Brown was able to assist you in resolving your issue. Your kind words are greatly appreciated and will be shared with Brown as recognition of his efforts.
Thank you for choosing our services. We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Emily was very informative and assisted…
Emily was very informative and assisted to me for my boarding pass and check in requirements. I would recommend their services for travel and good flight availability.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Alok,
Thank you for taking the time to share your positive feedback.
We are delighted to hear that Emily was able to assist you with your boarding pass and check-in requirements and that you found her support informative and helpful. Your recommendation and kind words regarding our service and flight availability are truly appreciated.
We value your trust and look forward to assisting you with your future travel plans.
Best Regards,
Customer Support Department
My experience with CheapFly Shop was…
My experience with CheapFly Shop was extremely disappointing.
When I searched for my flights, the booking clearly showed 30 kg checked baggage + 7 kg carry-on, so I proceeded with the payment.
However, after I paid and received the confirmation email, I noticed there was no 30 kg baggage allowance, and the email was only a booking confirmation—not an issued ticket.
I then received a phone call saying that only one of my tickets was confirmed and they were still waiting for confirmation of the other. The next day, they called again and said the ticket was still not confirmed. Instead, they offered me a different flight with a stopover instead of the direct flight I originally booked, and asked me to pay almost 50% more to "upgrade" the booking.
More than 48 hours after payment, my ticket was still not issued. I decided to cancel and request a refund. Although I was repeatedly told the refund would be processed, nothing happened until I kept calling them. Only after multiple follow-up calls did I finally receive my money back.
I'm grateful I eventually received a full refund, but the entire experience was stressful and time-consuming.
Based on my personal experience, I would NOT recommend booking through CheapFly Shop
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Eva,
Thank you for taking the time to share your experience with us. We sincerely regret that your booking did not meet your expectations and appreciate the opportunity to address your concerns.
We are sorry to learn of the frustration caused during the booking process. Please note that the fare selected at the time of booking was one of our most discounted and restricted fares, which remains subject to seat availability until confirmed and ticketed. Unfortunately, in this instance, we were unable to secure the requested fare with the airline, and our team contacted you promptly to discuss the available alternatives.
As the original fare was no longer available, the alternative itinerary offered reflected the prevailing fare available from the airline at that time. We understand this was not the outcome you had hoped for.
With regard to your refund, we are pleased that the full amount was successfully returned to your original method of payment. We apologize for any inconvenience caused by the time taken to complete the process and appreciate your patience while the matter was being resolved.
Your feedback has been noted and shared with the relevant teams as part of our ongoing efforts to improve our service and communication.
We appreciate you giving us the opportunity to assist you and wish you all the best with your future travel plans.
Best Regards,
Customer Support Department
I wish to mention that I spoke with…
I wish to mention that I spoke with Christopher Bohn ( I think that was his name) at your office today and would like you to know how impressed I was with help he gave me.
He appears to be very knowledgeable about his understanding my questions which I had.
He was extremely helpful and patient with me, and nothing was too much for him to assist me with.
I believe he is a credit to your company, and I hope any others who work with Chritopher are as knowledgeable and caring as he is.
Well done Christopher and Well done Cheapflyshop.
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Marty,
Thank you for taking the time to share your kind feedback with us.
We are delighted to hear about your positive experience with Christopher. It is wonderful to know that he was able to assist you with professionalism, patience, and a thorough understanding of your queries. Your recognition of his dedication and customer service is greatly appreciated.
We will ensure that your comments are shared with Christopher and the management team, as feedback like yours is a great source of encouragement and motivation for our staff.
Thank you once again for your thoughtful words and for choosing Cheapflyshop. We truly value your support and look forward to assisting you with your future travel needs.
Best Regards,
Customer Support Department
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