Chapelhouse Motor Group Bewertungen 1'035

Antwort von Chapelhouse Motor Group

Vor 3 Tagen

Hi Daniel,

Thank you for taking the time to share your feedback.

We’re sorry to hear that your experience has fallen short of expectations and that there have been delays in receiving the items and services you were promised. This is not the level of service we aim to provide, and we understand your frustration, particularly given the need for multiple follow-ups.

Your comments regarding communication and aftersales support are taken seriously, and we would like the opportunity to review your concerns in more detail to see what has happened and how this can be resolved. If you are willing, please contact our customer care team on customercaresouthport@chapelhouse.co.uk directly so we can look into this further for you.

Antwort von Chapelhouse Motor Group

Vor 4 Tagen

Hi Janet & William,

Thank you for taking the time to leave such a wonderful review.

We’re delighted to hear that you had such a positive experience and that Gary Andrews was able to support you throughout your purchase. It’s fantastic to know he took the time to explain everything clearly and made the whole process easy and enjoyable for you.

We’re so pleased you’re happy with your new Suzuki Swift, and we really appreciate your kind words and recommendation. We’ll be sure to pass your feedback on to Gary.

Antwort von Chapelhouse Motor Group

Vor 5 Tagen

Hi Elizabeth,

Thank you for taking the time to leave such a lovely review.

We’re delighted to hear that Aiden provided such a positive experience for both you and your son throughout the Motability process. Making the journey as straightforward and stress-free as possible is important to us, so it’s wonderful to know that Aiden’s friendly and knowledgeable approach helped make everything easy for you.

We really appreciate your kind feedback and will be sure to pass your comments on to Aiden.

Antwort von Chapelhouse Motor Group

Vor 5 Tagen

We are sorry to read of Mr Doyle's dissatisfaction and note the comments made.

As this matter is currently being considered through The Motor Ombudsman's Alternative Dispute Resolution process, it would not be appropriate for us to comment on the specific allegations raised.

The Motor Ombudsman confirmed to both parties on 6 June that, as an agreement could not be reached following the initial assessment, the case has now been referred to an Ombudsman for formal adjudication. We remain committed to engaging fully with this independent process and will provide all information and evidence requested to assist in reaching a fair and impartial decision.

In the meantime, it would be inappropriate for us to comment further while the adjudication is ongoing.

Antwort von Chapelhouse Motor Group

Vor 6 Tagen

Hi Susanna,

Thank you for taking the time to leave such a fantastic and detailed review.

We’re delighted to hear that Gary Andrews and Toni Gould went above and beyond to support you throughout the delivery process of your new Suzuki Vitara Ultra. We understand how important clear communication and reassurance are, especially when waiting for a new vehicle, so it’s great to know they were able to ease any concerns and keep you informed along the way.

It’s also wonderful to hear that your handover experience went so smoothly and that the vehicle was prepared exactly as requested, with everything in place for you on collection.

We really appreciate your kind words and your recommendation, and we look forward to seeing you again when you’re next in for servicing or when the time comes for your next vehicle.

Antwort von Chapelhouse Motor Group

12. Juni 2026

Hi Dannii,

Thank you for taking the time to leave your review.

We're delighted to hear that Gary made your purchase experience easy and straightforward. It's great to know he was patient, reassuring, and able to help you with all of the paperwork throughout the process.

We'll be sure to pass your kind feedback on to Gary, who will be pleased to hear your comments.

Antwort von Chapelhouse Motor Group

9. Juni 2026

Hi Barney,

Thank you for taking the time to leave such a fantastic review.

We're delighted to hear that James provided such outstanding customer service throughout your experience. Going above and beyond for our customers is something we strive for, and it's wonderful to know that James made sure your car was ready when you needed it, even taking the extra step of valeting it himself to ensure everything was prepared on time.

Your feedback highlights exactly the kind of dedication and commitment we aim to deliver, and we're sure James will be delighted to hear your kind words.

Thank you for choosing Chapelhouse, and we hope you enjoy your new car.

Antwort von Chapelhouse Motor Group

5. Juni 2026

Hi Mark,

Thank you for taking the time to leave your review.

We're delighted to hear that you had such a positive experience buying your first car with Chapelhouse. Purchasing your first vehicle is a special milestone, and we're pleased that Gary Andrews was able to make the process a positive and memorable one for you.

Thank you for your recommendation. We'll be sure to pass your kind feedback on to Gary.

We wish you many happy miles in your first car and look forward to welcoming you back in the future.

Antwort von Chapelhouse Motor Group

5. Juni 2026

Hi Denise,

Thank you for taking the time to leave your review.

We're delighted to hear that you had a great experience with John, Callum, and Louise at Chapelhouse Suzuki Warrington. It's wonderful to know the team were able to support you through your journey into an electric vehicle and help you find a car you absolutely love at a great price.

We really appreciate your kind feedback and will be sure to pass your comments on to the team.

Antwort von Chapelhouse Motor Group

3. Juni 2026

Hi Max,

Thank you for taking the time to leave such a fantastic review.

We're delighted to hear that you found your visit both professional and insightful. It's great to know that Aiden took the time to show you a range of models and that his extensive product knowledge, friendly approach, and willingness to help made such a positive impression.

We're also pleased to hear that your visit felt personal and enjoyable, with plenty of opportunity for a great conversation along the way. Creating a welcoming and relaxed experience for our customers is something we strive for, so it's wonderful to know Aiden delivered that for you.

We'll be sure to pass your kind comments on to Aiden, who will be thrilled to receive your feedback.

Antwort von Chapelhouse Motor Group

3. Juni 2026

Hi Andrew,

Thank you for your excellent review.

We're delighted to hear that Aiden provided such helpful and knowledgeable service throughout your experience. It's especially pleasing to know that he continued to support you even after your visit, taking the time to answer your questions and ensure you had all the information you needed.

Providing friendly, knowledgeable, and accessible customer service is something we take great pride in, so your feedback is greatly appreciated. We'll be sure to pass your kind comments on to Aiden.

Thank you for choosing Chapelhouse, and we hope to welcome you again in the future.

Antwort von Chapelhouse Motor Group

3. Juni 2026

Hi Ella,

Thank you for taking the time to leave such a wonderful review.

We're delighted to hear that Aiden's knowledge of the OMODA 5 and support throughout the process helped make your experience both comfortable and exciting. From the test drive to completing the paperwork, it's great to know he provided the guidance and reassurance you needed when choosing your new car.

Your kind comments mean a lot to us, and we're especially pleased to hear that you would return to Chapelhouse in the future. We'll be sure to pass your feedback on to Aiden.

We hope you enjoy every mile in your new OMODA 5 and look forward to welcoming you back in the future.

Antwort von Chapelhouse Motor Group

2. Juni 2026

Hi TruckerLee,

Thank you for taking the time to leave your review.

We're pleased to hear that Faizan was very helpful and took care of everything for you from start to finish. It's great to know you had an excellent experience with us at Chapelhouse Suzuki Blackburn.

We really appreciate your feedback and will be sure to pass your comments on to Faizan and the team.

Antwort von Chapelhouse Motor Group

1. Juni 2026

Hi Jonathan,

Thank you for taking the time to leave such a great review.

We’re delighted to hear that you felt welcomed from the moment you arrived and that the team were attentive in explaining the different models and specifications to suit your needs. It’s also great to know that we were able to put together a strong offer for you and provide a positive buying experience.

Your recommendation of the sales team at Chapelhouse OMODA & JAECOO Blackpool means a great deal, and we’ll be sure to pass your kind comments on to them.

Thank you again for your support, and we hope you enjoy your new car.

Antwort von Chapelhouse Motor Group

29. Mai 2026

Hi Kerry-Lee,

Thank you for taking the time to share your feedback.

We’re very sorry to hear about your experience regarding the refund of your deposit. We completely understand your frustration, especially after being assured that the deposit was fully refundable and then having to repeatedly chase for an update over such a long period.

You are absolutely right that customers should not have to continually follow up to receive money that is owed back to them, and we appreciate how this situation has impacted your trust and confidence in us.

This is clearly not the level of service we aim to provide, and we would like the opportunity to review what has happened and ensure the matter is resolved properly. Please contact our customer experience team on customercareblackburn@chapelhouse.co.uk so this can be investigated as a priority.

Thank you again for bringing this to our attention.

Antwort von Chapelhouse Motor Group

28. Mai 2026

Hi Rob,

Thank you for taking the time to leave such a fantastic review.

We’re delighted to hear that Conan personally looked after you throughout your experience and provided such a polite, informative, and helpful service from start to finish. It’s also great to know the team were able to assist with getting everything set up on your phone to make things even easier.

Your “10 out of 10” feedback is hugely appreciated, and we’ll be sure to pass your kind comments on to Conan and the team at Chapelhouse Suzuki Blackburn.

Thank you again for your support, and we look forward to welcoming you back in the future.

Antwort von Chapelhouse Motor Group

26. Mai 2026

Hi John,

Thank you for taking the time to set all of this out in detail.

I’m very sorry to hear about the experience you’ve had with your Omoda 5 order. The repeated missed timeframes, lack of proactive communication, and the fact that your formal complaints have not been properly acknowledged or responded to are not the standards we expect of ourselves, and I completely understand your frustration given the length of time this has been ongoing and the impact it has had on your day-to-day arrangements.

You are also right to highlight that being given repeated positive updates without a clear outcome has understandably left you feeling stuck in the process, and that is something we need to take seriously and address.

Rather than directing you back into another general complaints route, this needs to be reviewed properly at senior level. I will ensure your case is escalated again with all relevant details so it is looked at as a priority, including the communication breakdown and the history of updates you’ve outlined.

You should receive a direct response from a senior member of the team, and we will make sure your situation is reviewed in full rather than handled in isolation.

Thank you again for raising this, and for continuing to engage despite how frustrating this experience has been so far.

Antwort von Chapelhouse Motor Group

26. Mai 2026

Hi Joanne,

Thank you for taking the time to share your feedback.

I’m very sorry to hear about the experience you’ve described. The issues you’ve raised around the agreed protection package, vehicle condition on collection, and the handling of concerns afterwards are clearly not the standard we aim to deliver, and I can understand why this has left you feeling frustrated and disappointed.

It’s also concerning to hear that you felt your concerns were not properly reviewed on your return visit and that you were left waiting without support. That is not acceptable customer care.

While we can see you’ve already raised these points at the time, I would still like to ensure this is properly reviewed by the relevant management team so the full circumstances can be looked into and addressed appropriately.

If you’re willing, please contact our customer experience team on customercaresthelens@chapelhouse.co.uk and ask for this to be escalated directly to the management team so we can formally re-examine what happened and respond in full.