Centrick Bewertungen 3’670

I first spoke to Ben who was very helpful and supportive on phone, he put me through to the credit team and I spoke to mustafaa who sorted my problem and kept me updated many thanks great support.

I have been living in Liberty Place for 2 years. Saf at the concierge has been really kind and helpful. He helped me with setting up the remote doorbell and always gets my deliveries on time. I have a truly great experience living here.

Sufyaan at liberty place was a tremendous help . Went out his way to assist me.

Been working at liberty place for few weeks, and saf the concierge was really helpful with parking and deliveries off the bathroom furniture he’s also very polite and friendly, centrick should be very proud

Been working at Liberty Place for around 8 weeks. Saf (Concierge) is outstanding, very helpful and polite. Credit to centrick. Pleasure working here

It was a pleasure to speak to Ben today who was most polite, empathetic and helpful. The call dropped whilst I was on hold, Ben called me back. Although he couldn't resolve the issue I had he ensured I had the correct email address to seek further help.

Unfortunately, I have been a customer of Centrick for the past six years (not by choice) since purchasing my apartment. During this time, our estate has gone through at least six different Property Managers, yet persistent issues have been repeatedly raised and never properly resolved.
One of the most serious concerns is the condition of the underground car park in Brook House and the neighbouring block, Avery Court. This issue was first reported back in 2017—well before I even owned my property and while the building was still within the Taylor Wimpey warranty. Despite this, no meaningful action has ever been taken. The structure has been visibly corroding for years, with rusty liquid leaking onto residents’ cars and causing damage. Numerous residents have reported this, yet nothing has been done. We have repeatedly requested copies of surveys that we’ve been told were commissioned, but none have ever been provided. At this point, I am genuinely concerned about the structural safety of the building.
In January 2024, residents met with a Property Manager who stated that the necessary works to the car park could exceed £400,000 and that the cost would be passed on to residents via the service charge, as the building is now supposedly out of warranty and Taylor Wimpey will not accept liability. This is extremely frustrating, given that the issue was reported nine years ago while it was under warranty. Residents should not be paying for prolonged mismanagement and inaction.
Beyond this, communication from Centrick has been consistently poor. Requests and follow‑ups are often ignored. Some neighbours are being chased for unpaid service charges that relate to previous renters. My windows have never been cleaned, despite window cleaning being clearly itemised in my service charge. I have also recently been told I owe an “underpayment” dating back to 2022, which only adds to the confusion.
The central intercom system no longer works, and I was informed that I would need to arrange repairs myself. This is baffling, as the system is centralised and residents have no access to it or ability to organise repairs independently.
Access gates frequently break, the upper car park becomes hazardous during winter (reported multiple times), and overall the list of unresolved issues seems endless.
Six years on, there has been no accountability, no transparency, and no sense of proactive management. My experience with Centrick has been deeply disappointing, and I would not recommend them based on their ongoing failure to address serious concerns or communicate effectively with residents.

Haider was very efficient in sorting out the fobs for me including sorting an invoice and handling collection within few hours

Want to say thanks as parcel went missing and Saf helped me recover it. I don't live in liberty place so was greatful

Thanks for great service, always happy to help when needed sufyaan at liberty place

I live in a centrick run management snd i am happy with the service provided
Special praise for the site team and sufyaan who has settled in very well within the development

Have lived around 5 years in Liberty Place and moving out today. Special thanks to Saff for all your support throughout and hopefully see you soon.

Thanks Mustafaa! you have been super helpful in solving my queries and also prompt to respond! :)

Spoke via telephone to a gentleman named Ben regarding an issue i had with my service charge account. He was a decent and understanding fellow who swiftly resolved the issue in my favour.
Many thanks.

I highly recommend this building to anyone seeking accommodation in Birmingham . This is driven by the outstanding service provided by Khalid.He was informative and knowledgeable of the local area and helped my decision in renting.

Sufyaan went out his way to assist me with my car when battery died. He found someone with jump leads who helped me start my car. Chocolate on the way.

Didn't receive a service charge invoice again but got sent a hefty invoice for admin charges for unreceived letters. Our account on their management system says we're paid up to date. Contacted by phone and was told the charges would be removed if invoice that was never sent was to be paid - no problem if we know what's to be paid - so far no invoice has been emailed. Phoned back, stuck on hold for 20 minutes. Got through to another department, told I'd get a call back. Nothing. The issue is that one part of our account isn't linked to their user system. Raised this with Centrick several times over the last couple of years and they still haven't sorted it - but somehow it's our fault for not paying an unsent invoice. Incredibly frustrating and annoying. Needs to be a lot lot better service. Just not good enough.

I work at the bearded barber at liberty place snd want to thank sufyaan at reception for his help.

I live at Victoria Point in Ashford and wanted to say how amazing our building manager Hayley has been. Very quick to respond to issues within my apartment and gone out of her way to help rectify them with a positive outcome. Thank you so much Hayley x Rhian

Thanks Haider Hussain for helping me with the account activation! Sophie