Great first experience with a Caxton representative, was very helpful, patient and clear. He was very nice and friendly, it cost nothing to be nice it’s free, so that made my first experience a good o... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
My inquire into a issue i came across in using my Caxton card was dealt with in very professional way by Hugo . Very understanding in what happened, and helped me understand my error and gave me time... Mehr ansehen
Unternehmen hat geantwortet
They are always helpful and very long suffering. The person who dealt with me this morning was extremely helpful especially as I was struggling to do what was required. Also one does not have to wait... Mehr ansehen
I was experiencing problems trying to add a new card to my account as my old one had expired so I contacted customer support, Vivienne managed to get the problem resolved that day. Great service. Th... Mehr ansehen
Unternehmen hat geantwortet
4.8
Hervorragend
6477 Bewertungen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Helpful advice
Hannah was very helpful and explained very clearly what I needed to do to complete the installation of my new card to Apple Pay. She also sent a follow up email to check that all was ok
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
We're happy to hear that the instructions for adding your new card to Apple Pay were clear. We appreciate your positive feedback on Hannah.
Prompt and helpful replies from Keshawn…
Prompt and helpful replies from Keshawn at Caxton.
Much appreciated.
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
We're happy to hear that Keshawn's replies were prompt and helpful. Thank you for sharing your positive experience; it is much appreciated!
prompt and professonal
I had to ring through as my app wasn't working
Kashawn answered swiftly and although some of my issues were delicate, he responded in a proffesional manner and kept me informed on a daily bases until i had my app up and running again.
Manyt thanks
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
We're happy to hear that Keshawn resolved your issue swiftly and professionally. We appreciate you taking the time to share your positive experience and are glad we could help get your app running again.
Great Customer Service
The Caxton Team were incredibly helpful as my bank debit card would not work online to load currency on to my new travel card. This was despite me having spoken to my bank over the last 5 years to ask them to own/solve the problem. The bank were not able/willing to do this, but the Caxton Team solved the issue within an hour of me speaking to them, allowing me to successfully load currency on to my card. I have to say their customer service is excellent & would definitely recommend them to anybody who needs to use currency in their foreign travels.
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
We're happy to hear that Keshawn was able to help you load currency onto your travel card! We appreciate you highlighting our customer service and recommending us for foreign travel currency needs. Thank you for your positive feedback.
Caxton, effective and responsive
So far Caxton’s have been great in New Zealand. Even their support service responded promptly to a query I had. Good work
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
We appreciate your positive feedback regarding our prompt support and service received by Michael, and thank you for taking the time to share.
Great helpful customer service
Great helpful customer service
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
We appreciate you taking the time to share your positive experience with our customer service. We are happy to hear that Keshawn was helpful!
Easy Finance Abroad and FX savings.
As someone who lives between the UK and Spain, the Caxton card makes everyday transactions easy and saves significantly on FX rates. Brilliant Customer Service too.
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
We're happy to hear that our card simplifies your transactions between the UK and Spain and offers great FX rates. We appreciate your kind words about our customer service!
Quickly understood and sorted my query…
Quickly understood and sorted my query with reassurance that new card will be issued in good time.
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
We're happy to see that your query was resolved swiftly by Keshawn, and we appreciate you letting us know that you were reassured about your new card. Thanks!
Brilliant Service from Caxton
I phoned Caxton today with a query regarding the use of my card. I spoke to Hannah Howse and she was brilliant in answering my query promptly and efficiently. Well done.
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
We're happy to hear that your query was answered promptly and efficiently by Hannah. We appreciate you taking the time to share your positive experience with us.
Great customer service with card issue
Had an issue with with my new updated card which was dealt with very professionally. Received in time for Europe trip and assured it would get resolved if it hadn’t. Very happy with the service provided
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
We're happy to hear that the issue with your updated card was handled professionally by Hugo. We're glad it arrived in time for your Europe trip and appreciate your positive feedback regarding our service.
Hannah
Hannah, made me relax and help me resolve problem with Pin excellent customer service would highly recommend.
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
We're happy to hear you had a relaxing experience and that Hannah resolved the issue. We appreciate your recommendation and the excellent feedback!
Travel SIM Card
I had a couple of issues while I was abroad and using a travel SIM card. I couldn’t receive the text messages to confirm payment. I contacted Caxton through WhatsApp, only available during UK office hours and during the week unfortunately, however, Lauren was brilliant and sorted everything for me.
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
We appreciate you sharing your experience. We're happy to hear that Lauren helped resolve the issue.
Kershaw Farquharson was extremely…
Kershaw Farquharson was extremely helpful
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
We're happy to hear that you had a positive experience. Thank you for sharing your feedback about Keshawn. We appreciate it greatly.
Wow - great first impression
Wow - I was looking for a card to use abroad without the need for a new current account - there are the likes of Wise but Caxton caught my eye with decent reviews - initial experience of the app / online are excellent and had a lovely unexpected welcome call - very good first impression!
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
We're happy to hear that the app and online experience have been excellent. We're also glad you appreciated the welcome call. Thank you for sharing your positive first impression!
Raising and settling a disputed charge
After raising a disputed charge on my card, it was dealt with quickly and resolved to my satisfaction in less than 24 hours.
I would have given 5-stars had it not been quite hard to actually find where to raise this dispute. Navigation to this particular function needs to be made easier to locate - maybe a link from the FAQ would be a good idea, rather than it just stating raise a dispute and then leaving you to try and find this function.
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
We're glad your disputed charge was resolved quickly. We appreciate your feedback about the difficulty you experienced in finding where to raise the dispute. We will explore improvements to our site's navigation to make it easier for our customers.
I had problems with my apps Caxton I…
I had problems with my apps Caxton I called customer service i spoke to Hannah she helped alot the services was top services thanks hannah
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
We're happy to hear that your issue with the apps was resolved effectively. We appreciate you acknowledging the support you received from Hannah ,thank you for your feedback.
Excellent care
Prompt, helpful, well informed, and clear advice
Empathetic advisor
7. März 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
We're happy to hear that Hannah was helpful, well-informed, and provided clear advice promptly. Thank you for sharing your positive experience!
Sorted in no time,wonderfully person on…
Sorted in no time,wonderfully person on phone thanx
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
We're happy to hear that your issue was resolved quickly by lauren! Thank you for your positive feedback; we appreciate it greatly.
Changing e-mail address
Pleasant and helpful customer support.
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
We are happy to hear that Hannah was helpful. Thank you for your positive feedback; we appreciate it.
whatsapp message left and actioned…
whatsapp message left and actioned overnight. Great service.
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von caxton.io
We're happy to hear that our team provided such prompt and helpful service! Thank you for sharing your positive experience with us. We will be sure to let Lauren know.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.