Car Racks Bewertungen 

Buyer beware. They are NOT a UK based business and you WILL be hit with customs, handling and other fees if you order high value products from them outside of Ireland.

Otherwise, yes, postage was prompt and the product is as advertised.

Do not use this company if you are UK based. This company uses a .co.uk domain and has a UK address and says VAT is included. However, if you order from them. It is shipped from Ireland and you will have a customs bill for unpaid VAT!!!!! This is a scam. Do not use!

What this company does should be against the law. They pretend to be UK based and then ship your purchase from Ireland, meaning you have to pay VAT and fees before delivery. I had to pay £80 on a £300 roof rack, none of this was made clear at time of purchase.

Very disappointed – unexpected £68.67 customs charges

I am very disappointed with this company.

My 17-year-old son placed an order with CarRacks, and we were subsequently charged £68.67 in customs fees (£9.14 duty and £47.53 VAT and £12.00 handling fee).

It was not made clear at checkout that significant import charges could be applied.

I have paid the fees to avoid further complications after reading other customers’ negative experiences with customer support.

This was an unexpected additional cost for a purchase made by my son, which we were required to cover.

UK customers should be aware of all potential import fees before ordering, as the final cost may be significantly higher than advertised.

Based on this experience, I would not recommend ordering from the UK.

Wished I’d seen reviews first. As many others experienced - thought was buying from UK based company only to get notification from Parceforce on import duties to be paid (only after items had been despatched). No mention of these charges at any point during sale that I could see.

easy to order, fast delivery items fits well

Ordered some racks. They came the next day and were perfect. Really impressed with the efficiency. Will order from here again.

Item arrived after over week or so, from Ireland, still the quality and price out weighed the time to deliver. Fits my Gti Golf fine.
A bit fidley to fit the cover locks, but managed in the end.
There is no added charges to the UK for delivery. I would happily reccommend this company, thanks.

Our Aqua Marina paddle board arrived on time and was perfect. It was a very good price too for a quality board. I researched boards for kids and this one came up high on the recommended list so I was chuffed to get it at a good price (30% lower than anywhere else). I think some of the problems people have with delivery is due more to Parcelforce which can be a nightmare compared to DHL or DPD. On this occasion it was fine.

Fair price, prompt delivery, as described, recommended.

Got exactly what I wanted
Quick delivery
Good price

This company (not registered at Companies House) pretends to be in the UK, then sends a dispatch notification from Ireland, meaning deliveries incur substantial customs fee's. I've been emailing carracks.co.uk since 12th August and get no reply at all. My order is sat with Parcelforce, who won't deliver unless I pay £83.

This shop saved me from a nightmare as was struggling to get roof bars elsewhere for my b-max these fit perfectly and was ready for my holiday

Ordered roof rack for my Yeti, ordering was simple and was delivered in a couple of days, recommended.

Item delivered ok, but when trying to fit to my car, one of the screws is faulty, so I cannot use it. The screw is a specialist left hand thread, not a standard screw I could pick up from anywhere. I contacted them and the initial reply was to request a photo of the faulty screw. Since then I've heard nothing and I'm left with a set of roof bars that I cannot use, despite chasing for a further reply from them. I ordered from Carracks UK, but it seems the company is actually Mick's Garage in Ireland, putting it in the EU. This wasn't made clear when placing the order and I'm sure will make it problematic and costly to return the order, if someone ever bothers to reply to resolve it.

Order delivered quickly and as stated online. Instructions a bit complicated, but assembled properly eventually and fit the car perfectly. 5/5

Avoid if UK based. Website claims this company is based in London, yet items are shipped from Ireland. 48hr delivery ended up been 4 days.

Excellent and efficient service. Quality product supplied. Slight issue with bolts missing for one section but contacted them and they sent them out special delivery immediately and I received them within 48hrs.

The roof rack for my citreon arrived on time and were packed well.
They came with easy to follow instructions and fitted perfectly. They go on and come off easily so I can remove them when not in use and they are great quality and value.

Thank you Car Racks

Easy to use website
Order arrived quickly