I received a halo topper whose color was way off. I sent messages to obtain a return and wanted to buy a different topper. No response from Carisma, only from their customer service who said I will be... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
I received a halo topper whose color was way off. I sent messages to obtain a return and wanted to buy a different topper. No response from Carisma, only from their customer service who said I will be... Mehr ansehen
Unternehmen hat geantwortet
The sending was really fast, but the customer service is really bad. I wanted to send them back and have a refund because the hair didn’t fit my head size: I contacted the customer service, they respo... Mehr ansehen
Unternehmen hat geantwortet
I found Carisma hair approachable & they answered my questions honestly before purchase. However, there were a few things that I didn't like about the product & I discussed it with them: there was too... Mehr ansehen
Unternehmen hat geantwortet
Aside from the fact that Jenny was very friendly, patient and helpful, the package arrived quite quickly, and also I was excited to see how great the halos actually are, how easily and lightly worn, h... Mehr ansehen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 35 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Took over 3weeks to receive. Now refunding me is so complicated I’m ready to give up. Read their return policy. Nightmare

Antwort von Carismahair
I love the costumer service they have very understandable and I love the resorts amazing I would order again 10/10
Tried first set months ago and I’ve now ordered 3 more! Amazing value for the price and literally the most easy and comfortable thing I’ve ever worn!!!!
Did not have to wight to long for it to come the coulor is not that good a match nice quality not so sure how easy it will.be to fit
I have a great experience with my halo. I have never been so happier. I felt so beautiful. It helped me in a long way. I am a girl that has hair loss and ever since I start wearing my halo extension and it has nothing but amazing to me and this company is super amazing great quality amazing people I’ll chat with you if you need them I just want to give hands off to this amazing company. I thank you for everything you guys are doing for me. 🥰🥰🥰🥰
Much love 💕
Stay away. I wish I would have read the reviews before I purchased. The hair piece was too big for me and the color was not a good match. They won't accept the return simply because I tried it on once. In order to exchange for a different shade, I have to pay $19 for shipping. $19! I can ship this for $5 as it hardly weighs anything. What a waste of money.
After a few emails, I was able to receive the help I needed. One Halo extension I received, the Halo band was not connected. After successfully corresponding with the company they were very kind and courteous and are sending a new Halo extension to me. Wonderful to deal with. The Halo’s look amazing and are so easy to put in. I love mine (I have two sets).

Antwort von Carismahair
Exceptional customer service- expert and friendly and extremely reliable and quick. The Halo extensions are truly wonderful; I had been losing a lot of hair recently but now I have a veritable mane! And the colour match (thanks to the customer service team and especially to Vina) is spot on. It really helps boost your confidence. Thanks so much!!!!
Updated review since my first order did not arrive due to the shipper. Customer service Vina and Jenny were exceptional and updating me for the new order shipped to Mexico and they arrived! So worldwide shipping does work. They were very helpful in the process and I appreciate their great service. The product looks good and I’m excited to try. Thank you!

Antwort von Carismahair
It's a beautiful piece with another one, absolutely free and Vina was very helpful and quick to respond with great advice on shortening the link to fit.
first email from Carisma completely put me at ease. They personally reached out to me because of my review about why I chose this company.
I ordered two types – straight and wavy – and I was able to use them for my fantasy character birthday. For the first time, I didn’t feel insecure when I saw a photo of myself from the back. Thank you so much for that!
With alopecia and missing 50% of my hair, this really makes a difference.
I just want to say I did get the hair extensions not the clip on one the head band one. The feel and color looked more real then most hair colors and extensions I've tried. The headband blended in good.
They also had many colors to choose from. Mine was a buy one get one. One was wavy one was straight. The straight one didn't come in yet it, customer service got right on that and sent a new one. I have curly hair so I don't mind. The one little thing I wish I could change is the headband size, it's very big, or round. Unless my lead is that small. Over all I liked it. I can easily brush it. I only tried the wave one. So far. But over all it got there fast. Within 2 weeks.
I FELT SECURE WITH THE PURCHASE AS THEY HAVE A RETURN POLICY. WHAT THEY DONT TELL YOU IS THE RETURN SHIPPING WAS 200.00 FROM USPS AND YOU HAVE TO PAY THE RETURN SHIPPING.
Terrible service from your company your refund information is not valid you just ignore your customer till the time is up and you can’t return your merchandise which I can’t use what waste of money PEOPLE BEWARE total rip off company
Beware. Have to pay postage and return to China,registered. So very expensive. And import duties.
Beware.
The extensions arrived however there was ABSOLUTELY NO WAY TO ADHERE TO HEAD..NO CLIPS..NO NOTHING AND THE STRING WILL NOT TIGHTEN..IT SLIPS...THEY ARE A JOKE AND
"JENNY" DOES NOT DO ABSOLUTELY NOTHING TO HELP LIKE THEY SAY...A COMPLETE RIP OFF.....
I have not received this!! Every email is an excuse, I’ve tried getting my refund but they have excuses after excuse and then they stop emailing!
Order arrived in a reasonable amount of time. Customer service was great. I absolutely love the extensions! My husband didn't even notice because the color was spot on! I have already washed the straight extension, and used conditioner on it. It is much softer and doesn't get tangled so easily now
Everything. Paid got nothing but a lot of excuses.
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