Car Planet - Watford Bewertungen 2’177

Angel and Mash were both first class.
Would recommend 👍🏼

Beautiful car in good condition helping staff positive environment it was a good experience:)

We saw a car and went for a test drive on 20th March 2026 which went smoothly. My wife decided she liked the car so we put down the deposit and went to collect it the next day 21st March 2026 and paid in full and purchased the 5 day drive away insurance. When the sales rep tried to purchase the road tax it did not allow us to do so. We was told DVLA site is down and we should try when we get home and every time we tried it did not go through so we had to go to the post office and were told we can not tax the car as the V5C document was registered as a disabled car and we will have to wait for the new document to come through. I feel Car Planet staff should have known about this and we had to wait 10 days before we could tax the car. So we did not drive the car for 10 days and when we eventually got the tax and my wife drove the car the engine light came on soon after and when we got this seen to we were told the power steering pump has stopped working. Since then I have called Car Planet six times and have been put on hold to speak to someone for over an hour without success. I then decided to email and no response. We got the pump replaced and 3 weeks later we get a response back and when we spoke to them they said we should not have carried out any work without there consent. Well if they had responded to me emails and phone calls I would not have done so and be out of pocket. Since then no resolution and when i contacted them they said my case was closed. I have had to part exchange the car and have made a £3500 loss as the dealership said the car was a Grade 5. Please stay away from this company as once they have your money they do not care about you at all.

On 15th May 2026 I paid a deposit of £500/- rather than £99/- as per their website to reserve a car an told them I will come on Sunday the 17th May 2026 to view Mercedes Benz A Class.To my surprise on 17th morning I was informed that the car has been sold without giving me a priority.Salesman sent we a video on 15th May 2026/and assured me the car will not be sold unless I opt out.Dealing in such a manner does not go well for CarPlanet.You need to be honest with the prospective buyers.

We were well looked after and the sales assistant was very helpful with everything, the car i brought was well checked over again before I left and the follow up phonecall was much appreciated.
Reception could do with fixing up a bit and a lick of paint and the vending machine needs some sort of fixing!!! the noise it makes when not in use is annoying and I feel for the receptionist listening to it all day.

I cant thank you enough.

⚠️ Please Read Before Buying From Car Planet

I never thought I would be writing a post like this, but I want to warn others before they spend thousands of pounds and end up in the same stressful situation my family is facing.

I purchased a Nissan Qashqai from Car Planet at around 24,000 miles. Like most customers, I trusted that the car had been properly checked and was in good condition before sale.

Unfortunately, after only around 21,000 miles of use, the vehicle suffered catastrophic engine failure at just 45,000 miles.

An independent engineer investigated the issue and confirmed:

Broken exhaust valve
Zero compression in cylinder 2
Internal engine damage
Full engine replacement required

Most importantly, the engineer stated the damage showed long-term wear and deterioration, meaning this was not something that suddenly happened overnight.

This has caused huge stress, financial pressure, and uncertainty for my family. A car is something we rely on every day, and instead we have been left dealing with a major engine failure and ongoing disputes.

I also raised concerns regarding:

Service history inconsistencies
Whether the correct servicing schedule had been followed
The quality and value of add-on service plans and warranties

I am currently pursuing the matter through the proper channels, including the Financial Ombudsman Service.

I’m not posting this to attack anyone. I simply want other buyers to:
✔ Carry out independent checks
✔ Verify service history carefully
✔ Read warranty and service-plan conditions properly
✔ Keep copies of all paperwork and communication

A modern engine failing at 45,000 miles is not something I ever expected.

If anyone else has experienced similar issues with the 1.2 Qashqai engine or with this dealership, I would genuinely appreciate hearing your experience.

Absolutely awful after sales. You have the car they have their money and that’s as far as it goes. After sales is practically non existent and not helpful in the slightest. I’d avoid at all costs.

I recently purchased a Toyota Corolla from Car Planet Watford and had a generally good experience. During the initial viewing, I noticed some scratches on the bumper and that the boot shelf was missing.

I requested the bumper to be repaired before handover. Although the workshop took a bit longer than expected to complete the job and send over the video proof, the final repair quality was top-notch and professional.

Special thanks to Talha for his excellent communication throughout the process and for sorting out enough fuel for my long drive back home to compensate for the missing parcel shelf. Aside from the slight delay with the workshop, the service was great, and the car is in fantastic condition. Would recommend!

I recently got my first car from Car Planet and I’m honestly so happy with the experience. Zakariya was the one who helped us throughout the whole process and he was extremely professional, friendly, and hardworking from start to finish. He made everything smooth and stress-free, answered all our questions properly, and genuinely cared about helping us find the right car.

Thank you Car Planet and especially Zakariya for making my first car purchase such a great experience. Highly recommended!

Nice experience, no pressure would recommend

Excellent customer service

Well first expressions count for my wife and I and the service we received all the staff looked very smart.
Zac whom we dealt with was very helpful and attentive sorted everything from start to finish delivering the car to us at home I was also impressed with the overall presentation of the reception and office the entire process was relaxed i will definitely recommend Car Planet to any looking to purchase a car in the future

Great service, very friendly.

The single worst car buying experience I’ve ever had !! Do not whatever you do buy anything from these morally bankrupt Cowboys !!
Your warranty won’t be worth the paper it’s written on !!
They promise you the world then wipe their dirty filthy hands of you once they‘ve got your money !!
Avoid Avoid Avoid !!!!!!

The sales person we done to, Talha, was very professional and friendly. He answered all of our questions and didn't differ any of questions.

On the day we came to pick up our car, David was also very professional and friendly. We are very happy with our car and would be happy to recommend Car Planet for anyone looking for their next car.

I was mis-sold a car warranty after being told that, if unused, it would be fully refundable. I only discovered a week later, while checking another matter, that this was not true.

Since then, I have spent more than six hours on hold, sent multiple emails, and repeatedly requested callbacks. Despite being promised several callbacks from managers, including Maz, I have not received a single response.

Eventually, a refund of £2,500 was issued without any explanation or apology. However, this amount is incorrect, as I originally paid £3,000 for the warranty.

It has since become apparent that a “free” Supaguard package offered at the time of purchase was used to reduce the recorded warranty value by £500. This appears to have been done to reduce the refund amount payable.

The entire process has been extremely frustrating and time-consuming. At no point has anyone proactively tried to resolve the issue or communicate properly with me.

I would like this matter investigated properly and the outstanding £500 refunded immediately, along with a formal explanation for how this situation has been handled.

I would not have had to leave this review if I had been contacted back and this issue dealt with correctly.

Registration - YJ68 NVE

We were sold car and was told by Angel that if we paid £3000 for a warranty, and didn’t use it, it would be fully refundable. We then later discovered that this was a lie. When we then tried to speak to a member of the team, no one was helpful and it appeared a manager was never around to help. We finally got refunded, but were refunded the wrong amount (£500 short). Pretty incompetent, and really really poor customer service. Would not recommend at all.

Looks like this place is very popular with second-hand car buyers. Good selection of used cars with wide range of makes. Dealt by Aldo on viewing day. He was friendly and handled well. All salesman will try to upsell extra bits and pieces as it's a part of their job. But, he was understanding and reasonable. David, who executed final purchased was very polite and professional. Very young man and been with the company for just couple of months. But, his maturity on dealing customer is exceptionally good. He would be treasure for any company he work for. The vehicle ownership document V5C also arrived within 2 weeks. I have been very happy with their service. Been driving car for few weeks and sounds all okay.