Car Planet Bewertungen 

The welcome and engagement throughout the process.

Amazing experience. Yasin was Kind, enthusiast and very knowledgeable. A real credit to the company. He was at hand literally day and night passed his working hours to make sure the customer experience was as good as can be. Highly highly recommend you buy a car from him.

I’d also like to know what compensation I am receiving for total lack of care and the fact that carplanet misdiagnosis of a faulty car;

Over 100 emails and calls being spoken too and accused of lying over a faulty car I have emails to say it’s funny how I’m making issues with the car as I tried to return it after 31 days. NO I was returning the car after 31 days as the car was clearly sold with a major fault on it I was treated disgraceful by your after sales department.

2 reports in Audi again called a liar and told I’m making it up, Audi diagnosed the car in 2 hours you have had the car for another 2 weeks and only just admitted the fault with the car?? So I’ve paid twice for Audi diagnostics reports as your garage lied and tried to fob me off!!

Not being able to get to work not having a car as in total now car planet has left me carless for 3 weeks and counting and no refund to get another car!!

Left with no choice but to pay a hire car out of my own pocket as car planet do not give a hire car even though I was sold a bad car with faults.

Paying for a car with faults even though car planet has had the car 3 weeks and counting I’m paying for tax, insurance and a hire car again out of my pocket as car planet sold a bad car and failed to diagnose what was clearly wrong all the way back in April.

2 weeks to let me know an outcome as the guy dealing with the car was on holiday no response no communication no nothing as the guy was on holiday!!

6 months of the worst stress of my life as car planet clearly knew the car had major faults car wasn’t checked was sold with them. Totally scammed took the car back all the way to Enfield another day money lost from work another inconvenience for car planet to have the car a whole week drive it 100 miles and then tell me nothing is wrong with the car!!???

Then car planet had the cheek to then after another 2 weeks paying for tax insurance and a hire car to say I can now be refunded but ME it’s ME who is getting deducted I suggest you read this very carefully before you take a penny off me!!!

I want to know when the money is coming back I send bank details days ago I feel I’ve been inconvenienced enough anyone with half a brain cell can see how at fault car planet has been!!

This month alone car planet has cost me over £400 through loss of earning extra car hires and still paying for insurance and tax on a car they have kept for over 2 weeks!!! Admitted the car is faulty after I’ve paid Audi diagnosis twice withholding my refund so I am without a car or money. I am being charged mileage when I’ve been begging them to take the car back since April it was bodged kept a week and returned with the same faults.

If you buy a car from this place and it goes wrong good luck getting any extra help or getting your money back. They are scammers and liars and as soon as you pay they are not interested. Coming up to 4 weeks no car no hire car no compensation and you have to get the car to Enfield to get it fixed. All the bad reviews are true so believe what people are saying regarding the after sales I’ve been through 5 months of hell in a faulty car and still fighting to get my refund. I am also £900 in additional debt as I’ve had to pay from my own pocket car hire and fees to a proper garage to prove car planet were wrong. Do not take their word go and get a proper diagnosis from a main dealer garage. No wonder people are protesting outside and warning others do not buy a car from them check social media how bad this place is. Yes I have wrote many reviews all true and based on my experience!!! WHERE IS MY REFUND CAR PLANET!!!! You have had the car back weeks?!

Mohammed Al Mufadal was excellent.

Helped me through all the processes, was kind, patient, and on the ball.

Mohammed turned my stressful day into a happy one.

I would like to give a review for Caglar in after sales. After a leak was noticed in the car I gave them a ring, he was lovely and understanding. He gave me different options that’s I could go down and explained it all to me. The option he suggested I went for and the car is now fixed at no cost to me. It was easy and made the whole thing a lot better.

Sina was incredible. Couldn’t fault his service.

That was a waste of 2 hours there and home again. It’s a big yard, with lots of cars and staff but… They knew 3 hours in advanced of our arrival before but hadn’t even bothered to valet the car – it was a mess. The car had a dent bordering on a puncture on one door which wasn’t disclosed, and the tyres were a mix of brands. It was only when we pointed these out that the salesman went to see what could be done about them. It left us wandering what else wasn’t being disclosed and what kind of after care we were going to get.

Very disappointing experience with Car Planet

I would strongly urge anyone considering buying a vehicle from Car Planet to do their research first.

I have now been sold two faulty vehicles, which has been incredibly stressful and disappointing. Communication throughout this whole experience has been shocking, and I have found the team extremely unhelpful.

I also paid for an RAC warranty, believing I would have that protection if anything went wrong. When I actually needed to use it, I contacted RAC only to be told that the warranty had not even been activated by Car Planet.

The situation became even more upsetting when I was left waiting for around 5 hours with my 3-month-old baby in temperatures of over 30°C. This was completely unacceptable and an experience I will not forget.

After spending a significant amount of money on vehicles, I expected a reasonable level of customer service, communication and support when problems arose. Unfortunately, my experience has been the complete opposite.

Two faulty vehicles, an inactive warranty that I had paid for, extremely poor communication and a very distressing experience.

Arrived at the dealership and by chance parked next to what was my daughter’s new car. having called ahead 3/4days prior to make sure that the car would be ready for a swift collection so that I could drive straight on to a work commitment, we arrived to find the car absolutely filthy and not remotely ready for collection.
The car was unlocked so I looked in the drivers door to find the drivers cockpit dirtier than the outside of the vehicle.
Proceeded to walk into the dealership reception building and was directed to walk upstairs to wait for a member of staff to deal with our collection. Rebecca McLeod met us and was absolutely fantastic with dealing with the situation we found ourselves in, with a car that wasn’t fit to be collected in the atrocious state we arrived to find it….Particularly as we had made sure to arrange a speedy collection. She even offered to wash the outside of the car herself.
The collection was arranged for Friday. Funds for the car were sent and cleared on the Tuesday. Yet it took Rebecca 3 visits to the accounts department to find the funds after being told that the payment hadn’t arrived and the car hadn’t been paid for, when it had been days before collection.
2 hours later the car was finally handed over. The interior had a very unsatisfactory valet when we would expect it to have been detailed to look new. It had clearly been badly soiled in many areas.
Looked at back seat only to find one of the windscreen wipers on the back seat!!! Which we brought to the dealership’s attention and they said they didn’t have the part available on site. Another hour later the part was delivered and had to physically walk to the service dept to ask them to fit it as no one was proactive enough to get it done quickly. My daughter was waiting on her own for an extended time with no other transport and no idea what was going on with her newly purchased car. Almost 5 hours after arriving, the car was road worthy. With 15 miles worth of petrol left in the tank, and as she drove out of the dealership the service light came on her dashboard!!! Couldn’t wait any longer for any more help with the car. Apart from the lady dealing with us, I would like to point out that none of the staff had any pride in their work and the only important thing to them was how many cigarettes they could smoke in one day. There was a constant stream of staff members smoking at the back of the building our entire wait.
I never write reviews but this was THE most appalling experience of customer service I have ever endured. I never expected to turn up to a car showroom and see cars in such disrepair being sold to people. If a car held at the showroom looks too good to be true then more than likely it is. Couldn’t recommend any less.

Great experience. Albjon was super attentive and really helpful

Excellent communication

Everything about this is interesting and good. I’m glad that I have this opportunity to get what I want. Thank you so much. Everything about you is good.

It was warm and helpful

Showing the car was great and the staff very up beat and helpful. BUT you do need to advise people of how you expect payment. I do not do phone banking and my limit on BACS transfers was not sufficient for the whole purchase price in one hit, so two payments over two days were required. You also need to be flexible on how you take a payment.

Dealt with issues with
Locking nuts
Key fob
Happy customer
Will be doing business again
Thanks again for your support and help

It has been the worst experience purchasing from Car Planet… I regret buying from them every day.
Since the case is still ongoing (since 3rd of July, so nearly 2 months now) I will update the review with details when it concludes, but as a quick summary they sold vehicle that wasn’t of satisfactory quality and needs nearly £1.5k worth of repairs, refused my 30 day rejection and returned the car after their inspection that clearly hit something, as front bumper is misaligned now.
Customer service/aftersales is a joke…
Just don’t…

Title: Trustpilot Review – Car Planet

PLEASE STAY AWAY

Buying a car from Car Planet has honestly been one of the worst experiences I have ever had with a business.

I purchased a car online and paid a £4,000 deposit. Once they had my money, it felt as though the level of interest and communication changed completely. The only time I seemed to get any real attention was when I started asking for my money back and considering going elsewhere.

I bought the car without seeing it in person, relying on a video from Car Planet. I was told the car was in mint condition and in perfect working order. Unfortunately, that was far from my experience.

When the car arrived, the passenger air vent was broken. It then became apparent that all four brake pads needed replacing. I spent the following two weeks making numerous attempts to get these issues resolved. Despite approximately 24 phone calls, the car remained sitting on my driveway.

The after-sales team were extremely difficult to deal with. Managers were repeatedly "unavailable" or "in meetings", and despite numerous promises that someone would call me back, the calls simply never came.

I eventually had no choice but to formally reject the car last Tuesday. Despite this, I received no formal response from Car Planet.

After yet more phone calls, the car was eventually collected by Car Planet. I then had to contact them myself just to find out whether they had actually received the vehicle.

At the time of writing this review, I still have no clear information about when my refund will be processed. Every time I contact them, I am told that someone needs to speak to a senior member of staff, but once again, nobody calls me back.

What makes this whole experience particularly upsetting is that I was already under pressure when I bought the car. I rushed into the purchase because I desperately needed reliable transport so that I could drive my mum to her chemotherapy appointments. I trusted what I was told about the condition of the vehicle, and that trust has unfortunately been misplaced.

I appreciate that problems can sometimes occur when buying a used car. What I find unacceptable is the lack of communication, lack of accountability and repeated broken promises to call me back when I have been trying to resolve the situation.

I would strongly advise anyone considering buying a car from Car Planet to think very carefully and do your own thorough checks before handing over any money.

My experience has been extremely disappointing, and I would not buy from them again.

Really efficient service from start to finish with a great range of cars to see. Appointment was on time, welcoming and explained the whole process from start to finish. Recommended.

My only negative, well two actually. One is like it feels like a cattle market, with numerous people being dealt with at once and overhearing other conversations. The main one for me was when the agent challenged another car dealership (pretending to be a buyer) I was due to go and see to prove the garage would not drop to my best offer, supposedly saving me time but this was very much degrading and embarrassing. No one likes a cocky dealership and although thinking this was doing me a favour, switched me right off and if it wasn’t for seeing another car, I would have walked. Far to pushy.

Ish was lovely today. Very helpful and patient. Thank you so much. Absolute gentleman