Burford Garden Company Bewertungen 38

Impressive car park and entrance , and buildings looked nice but we were not allowed in with a dog. Crazy. They’ve got a large outdoor seating area as part of the cafe. Why not be flexible and on a cloudy Monday in September, allow a small area . We were first time visitors to the area, and amazed at the policy when people had said “dog friendly Cotswolds”. Another dog owner and daughter were surprised, and like us left the site without entering - taking our money elsewhere.

We had wrongly assumed this place would be overrun with dog nutters like most garden centres, but pleasantly surprised to see it's assistance dogs only. Well worth the extra 25 minutes drive for us to have a nice afternoon tea and shopping without being lunged at, barking, dog urine etc compared to our local equivalent. Dog free spaces are getting harder to find so we will definitely do our best to support!

Dog-unfriendly, so don't bother visiting if you have your dog with you.
They don't even allow dogs in the outside part of the cafe!

Disappointed with my visit here. Went to the cafe for a beverage & treat. Asked the gentleman behind the counter if something had nuts in it, to which his response was to reach into the glass case, grab the info card for the item, place it on top of the glass case, point to it and say it did.

Also, the logistics of the cafe are chaotic. Everyone is confused, and no one is happy with the flow and wait times.

Would be happy to visit again if customer service and cafe flow improves.

In 2022 we went to Burford Garden to see what all the fuss was about but upon stepping inside we were bedazzled and in awe of the truly organic , fine detailed, creative customer care that had gone into every nook & cranny of the place. From memorabilia to creative displays, all the way to the very food we ate on our last day of holiday. The fry up was well done, well made and the quality to the price set it as justifiably the best fry up. The handmade bread, quality eggs, bacon, sausage, handmade hashbrown, locally sourced butter, even the tomatoes on the plate set our hearts ready for the days ahead. The initial impression of Burford Garden had indeed, worked its way into our holiday plans this year!

2023-We saw that the displays seemed much better curated and had little dabs of magic every where we looked. Deciding on the first trip in to have the lunch we were very interested to find that the food portion size to price was rather tight. Very tasty BUT very tight. Leaving it as being potentially just a busy lunch service we still set our sights on coming back on our last day of holiday for that signature fry up.

Our order was met with a 20 minute wait for the fry up, which, we were all the more happy to wait for given the first impression they left us with a year ago. However, the 20 minutes turned into almost 30 and were creeping up. My coffee now gone it arrived, like an angel saviour on plates. Yet when it was placed down in front of us we were shocked at how different and in all honesty rather lazy the fry up had come to us. It was still tasty but, left us with a rather bland opinion of the Burford Garden as its standards had seemed to entirely skip over its food altogether this year. Intrigued I'd pulled up my photo from a year ago and the appearance overall was...disheartening to see when compared to last year. It had gone from a signature Burford Fry Up to a generic, run of the mill, greasy spoon cafe fry up that was not worth £12.50 or a 30 minute.

Yet as other awful company who has stopped taking cash!!

Should be illegal not to take cash!

Shame on you!

An excellent place to while away an hour or two.
Always Excellent soup, but cafe needs to be managed better, especially payment and till section. Expect to queue.

Burford Garden Centre is my favourite place to visit. I love the restaurant, a little pricy but excellent food. I always find something to buy either for myself or the home or for the perfect present. In the 10 years I have been going there I’ve never been disappointed. I recently was unwell and the staff went out of their way to help me. Thank you. A very happy customer.

Such a shame dogs aren’t allowed in the garden centre - so in expected
Your allowed dogs in John Lewis - strong recommendation to travel there

No dog policy when so many of us have dogs is ridiculous and outdated… Never had this anywhere else… rude and disrespectful. Dalesford Farm posher and very dog friendly

Expensive but good quality. Had lunch in the cafe, very nice open sandwich but, remember 'death by chocolate'? Well they now have 'death by treacle tart'. I have a very sweet tooth and it was almost too much for me 😂 total treat, loved it.

Burford Garden Centre is "high end". The restaurant, while always busy on a Sunday, is expensive (two small mugs of coffee and two scones = £14) and the food is somewhat pretentious. If you wish for something light there were no simple ham or cheese sandwiches and only two fillings to the rolls offered. Mackerel pate or spiced chicken both with a salad. We didn't look at the hot food or salads on offer.

It's an interesting place to browse and we'll return to have a longer look in the new Reading Room but .... surely a reading room would have seats for those wishing to read ? Perhaps it should just be called The Book Room. But it's all beautifully displayed with vintage tables and bookshelves. This area used to be children's toys, etc. - now moved to a building the other side of the plant section.

I'd check the price label as we found that, with the one purchase we made, there was a £2 price difference on the label to that on the chalk board above the display but the assistant checked, apologised and we paid the lower label price. The til matched the chalk board not the price label so I think there was just a simple mistake made there.

The plants are well care for, as they should be, but they are expensive. No one was seen pushing a trolley filled with planting.

Be very careful when buying clothes
I bought a silk blouse which I tried on in changing room which was quite dark .
I was unsure on length and deciding between two different sizes but after taking advice of sales lady bought the shorter one .
I asked how long to return as live 2 hours away and was told it could be returned by post .
After deciding I had bought the wrong size I returned to be told it had a slight mark on the blouse and they would NOT refund and were returning to me !
At what point this blouse was marked I have no idea whether by the person trying before me or when I tried but it was not worn and returned straight away !!
I had not noticed a mark when I returned it but now I am stuck with an expensive blouse that is too short .
Monica the department manager was actually quite rude and said she was going to end the call when I disagreed that it had been worn or marked after purchasing .
I have never ever had this problem before and am very disappointed !!

BE VERY AWARE VEFORE PURCHASING IF CHECKING GOODS AND BEING SURE THEY ARE SUITABLE .

Great quality plants with a really wide selection and all merchandised beautifully too- I always get lots of inspiration here. Prices comparable if not better than usual garden centre chains!

Homewares etc are expensive but that's because it's meant to be a higher end luxury shopping experience with items built to last.

Bought a garden furniture set and one of the chairs developed a problem nearly seven months after delivery. As it happens, it was delivered in November but had had little use due to the weather. Within 24 hours of being notified, they came, inspected and replaced with exact replica chair that they had brought with them. Excellent service.

We wanted a specific variety of Buddleia, one called Wisteria whose size made it suitable for patio pots. A search of local garden centres yielded all the usual suspects so a Google search found a few nurseries offering specimens via the post. I simply liked the look of Burford from its website, and this can be a disaster. In this case it wasn't and I only wish we lived near to Burford. The specimen arrived after only a few days. Its protective packaging was excellent and the plant itself was far, far better than all the ones we'd seen in local garden centres. Outstanding.

Just bought two christmas trees from here -

One has dried mud ALL over it - clearly dragged along behind a trailor. Should have been jetwashed or ditched. Didn't see it until I'd got it home, cut the base to fit my stands, carried it upstairs and unwrapped it

Both appear to be grown from stock spliced into last years tree stumps, both far too big to fit in a standard stand and needed trimming to size with a chainsaw

A load of phaff at a busy time of year that I really didn't need, for quite expensive trees. Utterly unacceptable from a luxury end retailer

Excellent Service!!! Thank you so much