bunq 

Antwort von bunq

9. März 2026

Hey! Thank you for the 5-star review and positive feedback! We’re happy to hear that you’ve had a great experience with us 🌈

Antwort von bunq

9. März 2026

Hey! Thank you for the five-star review 🌟

Antwort von bunq

6. März 2026

Hello Shawn 👋 We're sorry to hear that your recent experience hasn't been up to standards. We'd like to address your concerns and get you the help you deserve.

We get how stressful it can be for your account to be temporarily restricted. If our monitoring system detects activity that requires extra attention, your account may automatically enter Safety Mode. This is an additional security measure we take to ensure the safety of your account and your money 🔒

We also understand your concern about the support you've received. For complex cases, our team of human experts steps in to ensure you get the help you need. We learn from every conversation and continuously train our AI to improve your experience.

We're always working on improving our features based on our users' input and evolving needs. We appreciate your feedback about our features, and we've passed it on to our product team for future updates.

We’d be happy to clarify everything in more detail and assist you directly if you reach out to us via the in-app support center or at support@bunq.com 🌈

Antwort von bunq

27. Feb. 2026

Hey! Thank you for the five-star review 🌟

Antwort von bunq

6. März 2026

Hey there, we're sorry to hear about your frustrating experience with the payment delays and the app's layout. We’d like to help you further and address your concerns.

Your security is our top priority. That’s why we enable Safety Mode to protect your money and personal data whenever we notice any unusual activity on your account. While these checks may feel inconvenient, they exist to keep you and your funds safe. Our team treats these cases with the highest priority and aims to complete the review as soon as possible.

Regarding your in-app experience, thank you for the honest feedback. Our goal with the redesign is to make the app even more intuitive over time, but we know changes can take time to get used to. Your feedback helps us shape future updates, and we’ve passed it along to our product team. In the meantime, our knowledge base has guides to help you find your way around the new layout at help.bunq.com

We’d love the opportunity to investigate your specific situation further and address any issues you're facing. Please reach out to us via the in-app support center or at support@bunq.com.

Antwort von bunq

6. März 2026

Hey Roland,

Thank you for your review. We're sorry to hear you've had a frustrating experience and that our information felt difficult to understand and unfair.

To calculate Massinterest, we take the interest rate, divide it by the number of days in the year, and that gives us a daily interest rate.

To keep offering you great rates, we have a bonus interest rate that rewards you for saving more. The idea is simple: the more you save above your threshold, the more interest you earn. To view your threshold in the bunq app, simply tap on “Interest Rate” in any of your Savings Accounts 💰

For a more detailed explanation of how Massinterest is calculated, you can check out this link: https://help.bunq.com/articles/how-is-my-massinterest-calculated-and-paid-out 📚

As for your physical card issue, the number of physical cards you can have depends on your plan. Our bunq Free plan includes all the essentials to get you started, including a Virtual Card you can use instantly, but physical cards aren’t included.

For plans that do include physical cards, you can check out the details and pricing here: https://www.bunq.com/en-nl/personal-account/banking-plans 📚

We’d love to clarify your questions in more detail if you reach out to us via the in-app support center or at support@bunq.com 🌈

Antwort von bunq

2. März 2026

Hey there Beatrice, we understand this is a very difficult situation, and we're here to help explain what's happening.

From your description, it sounds like your account has been affected by a legal process called a garnishment. This is a court order that requires a bank to hold or transfer funds to a creditor to settle a debt. As a bank, we are legally required to comply with these orders.

The specifics of a garnishment, such as the amount seized and any applicable exemptions, are determined by the court and the creditor who initiated the process. For any questions regarding why this happened or the details of the exemption limit, we advise you to contact the bailiff or creditor who initiated the order.

Once the debt is settled and we receive an official written statement from the creditor or their representative, we can release your account. For more information on how garnishments work, please visit our support page: https://help.bunq.com/articles/i-received-a-garnishment-on-my-german-account

If you have any further questions about the process on our end, please don't hesitate to reach out to our support team at support@bunq.com. We're here to help.

Antwort von bunq

27. Feb. 2026

Hey Noa 👋 Thanks for the 5-star review and kind words 💚

Antwort von bunq

14. Feb. 2026

Hey Angelika! Thank you for the 5-star review!

Antwort von bunq

13. Feb. 2026

Hey Nick, thank you for your feedback. Our goal is to make things as easy as possible, and we're sorry to hear that your experience hasn't been smooth.

Could you share more details about what happened? The fastest way to get help is through our in-app chat, or you can email support@bunq.com. We're here to make things right and get you back on track.

Antwort von bunq

22. Feb. 2026

Hey there Anne, thank you for bringing this to our attention. We're truly sorry to hear about the frustrating experience you've had with accessing your funds. We understand how important it is to have access to your money, and this is certainly not the standard of service we aim to provide.

When an account is closed, we sometimes need to hold funds to settle any outstanding payments or fees. For more information on our review process and reasons for account blocks, you can visit our help page: https://help.bunq.com/articles/why-was-my-account-blocked

Your feedback is incredibly valuable as it helps us improve our internal processes. We want to investigate this matter and find out what went wrong. Please reach out to us at support@bunq.com from the email address linked to your account so we can immediately look into your case.

Antwort von bunq

7. März 2026

Hey Marco 👋 Thanks for your feedback. You can still continue winning your grocery payments back, and we'd like to explain how.

We’ve combined the best of bunq Points, Cashback and Winning back Groceries to bring you daily rewards, simply for using your bunq Card.

Every time you make a payment with your bunq Card, you earn a spin on the Wheel of Fortune. You can spin the wheel for a chance to win up to 10x the value of your payment back.

Ready to spin the Wheel? Simply update your bunq App to the latest version, 30.5.0, to get access to this exciting update ⚡️

For more info, please check here: https://help.bunq.com/articles/win-your-payments-back

If you have any questions, feel free to reach out via in-app support or at support@bunq.com. We're here to help!

Antwort von bunq

22. Feb. 2026

Hey there, thank you for taking the time to share your feedback. We're sorry to hear that your experience led you to cancel your account, and we understand your concerns about security and accessibility.

The safety of our users' accounts is our highest priority. As a bank, we are legally required to monitor for unusual activity to protect our users and the integrity of our banking system. This can sometimes lead to temporary account reviews, and we understand how frustrating it is to lose access during that time. These measures are in place to keep everyone safe, and we never block an account without a valid reason.

We're always working to make our security processes as smooth as possible while ensuring the highest level of protection. Your feedback is important to us, and we'll use it to keep improving. If you're open to discussing your experience further, please feel free to reach out to us at support@bunq.com.