Bullen Healthcare Bewertungen 23

Over the past year, the customer service has been consistently poor. The GP has now prohibited providers from automatically ordering supplies, citing concerns about providers overordering on behalf of clients and the resulting cost burden on NHS.
As a result, I now have to contact the GP to request the release of the prescription and send an email to my personal advisor. I also copy in a generic email as I have not received a responses from the advisor previously and have had to chase them.
Today, after waiting for one week without any contact despite sending repeated messages, I called.
The call taker informed me that they could not assist me and would transfer me to my advisor. However, the telephone system is deeply flawed. The call back feature does not work, and the system constantly states that there is a one-minute waiting time to speak to someone. After 29 minutes, I had to hang up and call the desk again to complain.
Furthermore, I ran out of essential supplies, which is unacceptable and should not have occurred.
This business needs an audit, clearly unfit to work with Bladder and Bowel Charity.

Bullen are excellent. Chloe always calls me in plenty of time so that I never run short of supplies.
The previous company I obtained Stoma supplies from relied on me remembering what and when to order
That changed completely when I switched to Bullen, reliable service, great customer service team.

Thank you so much for your help today Louise especially for working out who i was and contacting me direct, together with your stoma care nurse who helped resolve my very urgent situation and had products delivered the day after. My review when written, I was in shear desperation and as promised, have now deleted my negative comments. 🙃