Business Bewertungen 

If you can give a minus I would. Hard sell re. moving from copper to cloud based systems, didn't follow through and I find that Open Reach have no plans to put the kit into ouR area, in other words miss sold contract. It is impossible to get out of the contract as no one at BT will take responsibility or follow through. AVOID , AVOID

This relates to the Wedt Yorkshire Office. My experience was of a hard sell approach and a lack of transparency in that they don’t make it clear they are not BT. I feel I was bounced into taking out contracts for our sites and some of what they told me was not true. I was told my contract was coming to an end when I didn’t have a contract with them, I actually had it with our IT supplier. I felt so pressured and worried about loosing the service that I went along with being rushed into signing in a time frame that meant I didn’t properly read the terms and conditions and it’s fair to say that no attempt was made to draw my attention to minimum terms and COU increases, I think I only got a month at the quoted orice. The paperwork to set up my new account was handled incorrectly and instead of setting up an account for the services
I was purchasing they added the new contracts to our IT suppliers account and this isn’t resolved yet and I raised the problem 3 months ago. I will never use BT again and intend to raise the matter of potential misrepresentation of the real ownership of BT local with trading standards. It is fair to say this has caused me many sleepless nights and will cost me a fortune in cancellation fees as I don’t need one of the contracts due to closing an office i was not told that unlike residential I would be stuck paying if I vacated an office, again it’s in the terms but it was incredibly hard to find and even harder to cost what the charge will be. I have one positive in that two of the staff at BT local did try and help sort out the billing issue but the real BT wouldn’t speak to them or email them to get the full facts which might have helped solve the billing issue sooner as the real BT simply couldn’t and can’t seem to grasp what has happened. Neither BT local nor real BT seem to have a robust complaints process and in future I will be asking all potential suppliers to provide with their policy before I sign up. Finally I also feel I was mislead into believing that BT Local would be my point of contact and that I would have a helpful account manager as that is what the sales staff are titled but in reality once the ink is dry on the contract it is over to the call centre who in my experience lack any accountability and have no real interest in doing anything other than finding a way to close a case. The call centre also push for telephone contact, cynically I think this may be because there is no written record of what us said as different agents seem to say different things. I do think to be fair BT are as much if not more to blame than BT local for the misrepresentation of the status of BT local as they clearly allow them to use lots of BT branding and the real ownership is hard to spot unless you are actively looking for it.

Just had 360 bill from bt .I had faulty line we were unable to make calls rsng them first I was told phone is faulty I went change phone set then still same issue rang again I was told they will come and have look if it’s our fault they will charge me so when engineers turn up he changed main bt line box and reason of the fault was because bad weather and thunder stone must have hit the line well that’s not our fault and will out lettin me know about charges they took 360 from my account felt like cancelling my dd with them

Michael Walker of BT Local Business Lincoln was very helpful and very knowledgeable on the product he was dealing with.
I couldn't have asked for anything more.
Chris
Norfolk

Put a voice Sip Line order in on the 6th oct 2022. It wasn't completed at all. My contract with previous advisor finished on 24th May 2023. I told them that. Still more delays. Resulted in me losing my business line. I had to go back to my old provider and restart. BT Local are the biggest bunch of con artists.
Still arguing with them. Still no phone call back. DO NOT USE THEM! BIGGEST MISTAKE YOU WILL EVER MAKE.

It's a really bad company BT just has a name BT is such a clumsy company that words are not enough my business phone line was digital and I asked them I want an analog phone line and they told me yes we do and they sent me enginer 5 times from April till Jun and in the end they made my working business phone line inoperable because of them i closed my shop because of this incompetent BT i wouldn't recommend to anyone they are a company that doesn't know what they are doing every time i call them it's just what they say to me your phone will work after 45 minutes days go by it doesn't work stay away from BT they don't know what they are doing company fault ref 1-113542229

0-star

Constant, emails with absolutely no response at all -their customer service is truly, truly awful and have provided the worst experience I've ever had BY FAR in over a decade of dealing with vendors.

I could never recommend - keep your sanity and look elsewhere.

Jake Gill my BT Business Account Manager is readily available and provides prompt and relevant advice.

He is well informed and up to date with all aspects of the BT offering. Working closely with his colleagues he has been able to provide me with a Cloud Voice phone service, a fast and reliable Broadband service as well as a comprehensive Mobile phone service. All of which are competitively priced.

I wouldn’t hesitate to recommend him as a BT Business Account Manager.

i can vouch for how awful Norwich BTLB are, they do not answer calls or return emails.

I only wish I had read these reviews before signing a contract for broadband and phone system with BT Local business for our company. Completely mis sold us a service spent months waiting for a service which never happened. Lies told, ignored emails absolutely shocking and caused a great deal of stress and problems for my business. Avoid at all costs

I have just read all of the negative reviews on here and agree with every single negative comment we are currently in a SLA with BTLB and trying desperately to come out, the contract has been a complete shambles from day one, the phone system was installed incorrectly. The monthly bills do not appear to be in line with the SLA. No one will speak to me to discuss this. I was hassled constantly to sign the agreement for this all singing and dancing phone system which is not fit for purpose its caused me nothing but stress and anxiety, if any one has any contact information on how to escalate this I would be extremely grateful.

DO NOT USE THIS COMPANY. AVOID.Lies lies and more lies. Simon Richards is a liar and cannot be trusted. Untrustworthy liar how many more people have been ripped off by this franchise of BT.

Had to get in touch with BT CEO and they dealt with it
They have now said sorry for the way I had been mis sold and lied to by this second hand car salesman.

This company is NOT BT, there just pretend to be, asking me if my businesses is with BT, if you was claiming to be with BT you would know that my business already uses BT, avoid like the plague.

BT LOCAL BUISNESS BIRMINGHAM AND HEREFORDSHIRE- HAGLEY ROAD.

Dreadful stressful experience 0*'s

Do not use them. Simple.

We took out a contract on 9.03.2023 with Joe, we are STILL waiting for our phones to be delivered. Yet we are paying for this contract already. The worst part of this is that nobody will take accountability for this problem and actually help us. I have even escalated this issue to the sales director Christina in early may, who seems to be unable to action the people she oversees, because on two occasions now her team members have failed to email me with information. I have been passed from person to person and i honestly think that we never get these phones. Or that we will ever get an email, or a phone call of any actual substance.

Now we have to find an alternative way of settling this by going to trading standards.

Elizabeth
The Diamond Centre

BT Local Business sold us a dedicated line using completely false information. They gave us timelines that have now been surpassed by many months. Their sales tactics got me to agree to a contract that was more costly than a competitor as they could offer a quicker install due to close ties with Openreach. What a joke this has turned out to be. Since signing up for the contract we have encountered issue after issue, and Severn side ops have not been able to offer any assistance. I will now actively advise anyone I encounter to AVOID BT at all costs. I will also be taking our other contracted services to other suppliers as soon as they are up for renewal.

DO NOT USE BT LOCAL BUSINESS

Where do I start, Glasgow based bt local business naming two of the most incompetent rodents i’ve ever met in business mark and alex, Two corrupt liars who feel you in on false quotes to then once your on rip you off rotten by different prices and no equipment for months and months.

They ARE NOT bt they are a separate limited company of salesman nothing else.

I am currently in the middle of an argument with them now.

Deal with the proper supplier or face the same mess I am dealing with.

I would like to say, Jack Bond, Customer Service and Dean Edwards, Sales, have both, been very professional and efficient, I have had a major issue changing contracts which is still on going, but I feel with these 2 people helping me, there is a light at the end of the tunnel, fingers crossed. No one else at BT wanted to help me with the issues I had, which there were many, and kept passing me on to someone else, except these 2 gents went above and beyond, so just wanted to say a big thank you to them both.

!!!!!!DO NOT USE BT LOCAL BUSINESS PLYMOUTH! Go direct to BT online. So much more professional and helpful. It took us 6 months to upgrade our broadband and telephone system. We have had no follow up calls or checking in after we agreed to take on the new contract with them. They ignore my calls and when i do actually get to talk to someone, they always fob me off and tell me to call BT direct. I am now in contact with BT online and they have made a complaint against them and we are waiting to get this resolved.
DONT BE TAKEN IN BY THEM!!!!

If we could change it another provider we would so long time ago. Customer service, delivering on service they promise and generally overall experience is very poor.

Absolute rubbish. Never reply to emails etc. Promise the earth deliver nothing.