Business Bewertungen 

It is hard to overstate how bad my experience of BT Business has been. Last year, my broadband went down and when the engineer fixed it, he changed my telephone number. BT claimed that this was not their responsibility. Last week, My broadband went down again, and this time they totally disconnected my phone line. The engineer who did this, said he would come back to rectify it, he did not. Another engineer came, but had been given the wrong number by BT Live Chat so he said he couldn't fix it, two minutes after he left, I received a text from BT saying "we have fixed your fault"! I have made a complaint, have asked for compensation, and have asked to cancel my contract but they just do not engage, or take responsibility for any of their incompetence. Avoid at all costs!!

Placed an order in May 23, survey carried out & CDD of 29th July, After umpteen calls and emails, decided to cancel as they could not confirm after 4 Months !! yes, end of November when they'd be able to deliver the service. Received a bill for GBP 2050. So no service delivered, 4 months late & still no confirmation. Guess what the muppets at ombudsmans ruled in favor of ? Yes BT LB. BTW ombudsman are financed by all the communications companies, includes BT, Openreach !! How can this be fair ?

Complete absurdity. They claim to offer everything, but customer service is nonexistent. As a business owner, I've faced extreme disrespect. Lisa in the office is a mockery, stating she doesn't have time for my request. It's appalling. My advice: steer clear of these unscrupulous individuals. Be aware business owners. Do not order anything without questioning and looking into fine details.

We have been messed up badly by BT Local Coventry.
My business was promised VOIP (cloud voice) and were told the whole process takes less then 45 minutes and our lines will be up and running after that.
The person who signed the order on 14th Dec 23, promised it to be installed before the Christmas break. He does not answer the email or phone call.
We are still waiting for the account manager to be assigned and do not know how long will this process take. Its already been more then 4 weeks.

I'm actually exhausted dealing with these people- its utterly depressing. When you take matters into your own hands and actually deal with BT it doesnt get any better as you are met with call centre staff that act like bots in foreign countries that have flow chart answers and no nuance or understanding of what they are talking about.

My broadband should had been installed on 15th November. Here I am 29th December and having to terminate my contract with these liars and start again with Sky.

These people pretend to be BT but they are just sales sharks that sell as agents for BT. The clown that is Dominic Heath in the Rotherham office (yes local business: Rotherham for a South Leicestershire business) will promise you the earth and then go missing when it isn't delivered. I called him over 60 times (always being polite and calm) yet he didn't return a single call. His level of wanton disregard for customer service is truly the worse I have ever encountered.

I've had BT Open Reach turn up with no file notes on two occasions telling me they need to dig the road (yes, I know that I told the fool that was Dominic that on numerous occasions). I've had BT engineers turn up without the cabling ready from BT Open Reach. I've spent hours on phone calls, chat bots, and stupid texts that are in broken English that make no sense. Then I have had installation dates repeatedly but back and then cancelled for no reason only to be put at the back of the queue again. At one point a customer services personnel told me that a few months without business broadband is nothing - "some of our customers have waited a year!"

Today I have signed up in a painless way with Sky and been given an installation date.

Do not touch BT local business or BT business with a barge pole. They are totally unprofessional and absolutely useless. If I could give them -10 I would.

Friday_15_December_AD:2023_Q1951UTC

I started telecommunications services with B.T. Business in September 2010 for my company © NEIL LESLIE GILBERT WILLIAMS JACKSNEPHEW ENTERPRISES LIMITED
At first, I thought of them as reliable and good. However, the employees seem to NOT care about my custom. I found verbal and text incoherence whilst having dealings with accounts and other departments.

In 2011, I thought B.T. were flexible as I overspent my quarterly budget. B.T. allowed for me to pay in installments. I had little or nil business disruption.

I subscribed to two BT mobile services for © NEIL LESLIE GILBERT WILLIAMS JACKSNEPHEW ENTERPRISES LIMITED and another for © NEIL LESLIE GILBERT WILLIAMS JACKSNEPHEW HOUSEHOLD.

Service and supply was constant. I was without business disruption and had services for all four accounts.

In 2009, I received mobile bill which seemed to be the total of each mobile bill previously issued added together.
Eventually complained. The bill was credited over six months later and service was restored. I didn't receive compensation

I was given a new number (which was recorded at BT as me switching numbers and terminated old service)

Over past 18 months, I have complained about eight separate occasions. My latest complaints where mostly closed without any acceptance of liability. One of my complaints (made this year) was referred to 'higher level' my complaint was about being approved for time to pay, but being without services within 7 days of promise to pay. This happened over twice in past three months.

When I had tried to obtain information from BT representative and discuss my accounts, the person wouldn't listen to me, and talked over me and ignored information I had to provide BT.

On Friday 08_December_AD:2023 all services was terminated. This followed payments onto five bt business accounts totaling over £300.00
Why terminate customers service 8 days after they have paid over £300.00? I have reason to believe BT no longer support me and my company.

On 8/12/2023, I had arranged to telephone my client to obtain answer to >£730,000,000.00 contractual supply of janitorial service for one year. Is this a coincidence? Instead, I had to inform my client that I had to close my office.
In addition, when phone line is off, I am unable to receive authorisation code from Microsoft. Consequently locked out of three Microsoft subscriptions as I am unable to have issue of automated password. Also have nil internet/ broadband, so unable to use office computers.

Having been loyal to BT since 2010, I decided to NOT resign contract for service supply for all five business accounts.

I wouldn't recommend BT though once did. I think service supply is likely to be better elsewhere. BT Business services have deteriorated into repugnance.

Good riddance.

31_December_2023_Q1647GMT
This weekend, I noticed adult content on mobile was off. I've contacted BT business use on two previous occasions. BT seem to fiddle, cheat and steal from me. BT Business are truly ridiculous!

Do not use this company. We were being treble charged. They lie. They really should be closed down.

BTNet order delayed by over 4 months & still outstanding. Updates are not forthcoming, so i chase them, only to wait over 15 mins 'all our agents are busy & high volume of calls', am I surprised ? with shoddy organisation & service. I should have gone to Daisy Comm or other. I asked to cancel but was told that as you are in contract, we can't. How long do they expect me to wait ? !!!

Lies upon lies upon lies. 6 months of constant lies, do not trust a single word they say. Even if something is in a contract, unless you're willing to go to court then don't trust the paperwork either. They will waste hours, days, weeks, months of your time. BT Local Business will make promises that BT Business cannot keep, and vise versa, they so busy warring with each other that the customer will always lose.

15 days to have a problem fixed. 15 days without telephone line. Problem fixed in few minutes after 15 days of calls and emails. When I called to fill a formal complain, they said that anyway it'll go no were, as the problem has anyway been fixed. Stay away from these people if you have to work, they make problems to your business and stop answering calls.

I have never experienced such poor customer service in 25 years in IT. Abysmal doesn’t even come close.
Ordered a 500Mb leased line. All went well until the engineer came to fit it and found their managed Meraki switch would be sitting in front of our own firewall and said this would cause problems. I confirmed this with the supplier/support of our firewall.
He then left the BT switch in the box it came in, and left.
Since then I have had bills for the non-working system and threats of legal action if we did not pay.
I was never added as an authorised person to speak to BT Billing though, so I could never actually get past security to query the bills.
BT Local Business were a black hole where all communication disappeared and was never heard from again.
Occasionally someone would be available to talk to me at which point I was assured it would all be sorted, and nothing would happen.
I was promised engineers next week, that I would be put on the authorised list, that the Meraki wouldn’t cause problems.
All turned out to be lies.
We’re now being disconnected for non-payment (which is not a bad thing after all this) but are being billed the full rental for the 5 year period.
BT Local Business take messages, assuring someone will call me back, but nothing. I have repeatedly asked for details of management but none is given.
I have time and time over the last 5 months asked for the billing to be put on hold while this is sorted, to be added to the list of authorised people (apparently there are 4 ‘Marks’ on the account, but none of them actually match the one Mark who does work here).
No one either can, or will speak to me.

Avoid. Literally any other company is better than this.

If I could give no stars I would.
AVOID AT ALL COSTS - BIGGEST WASTE OF TIME
Ordered BT broadband & phone service for a new business which was cancelled by them twice. Was then billed for a service they cancelled. Spent almost 3 hours on the phone over various calls to try and resolve from beginning to end. The total lack of professionalism, communication and failed systems & bureaucracy of this company is beyond anything you can imagine. A complete & utter disaster of a service.

The Herts and Essex office are no better than photocopier salesmen (sorry photocopier salesmen, but you know who you are). Oversell services you neither need nor want "because it's cheaper this way" which inevitably turns out to not be true. Avoid at all costs.

Beware of these people. We have been contacted by 3 different people from BT Business local, to the point of complete harrassment. We have told them not to contact us but still they persist. They are scaremongering - they also told me we had to sign up for a minimum of 60 months. I rang the Bt Business number from the website and spoke to someone really helpful. He confirmed that we do need to change over to fibre that it is not necessary to do it immediately and we wont loose our number - despite the BT Local people telling us this. Also he said that we could have a 24 month contract and it was cheaper then the 60 months that they were trying to get us to sign up for. Complete mis selling and harassment, PLEASE be very careful of these people. My advise is to deal with BT direct through their website.

Truly awful, especially on the business side of things. I've had nothing but ongoing contractual problems with them for over two years now.

Save yourself a massive headache and avoid them.

These people are NOT BT but will call you out of the blue and try to get you to sign up to a five year contract for BT services.

I was called by someone called Mayurigan Kirupakaran who knew the details of my existing service with BT, so I initially assumed that he was from BT.

At no point in the conversation did he tell me that he is in fact from a company called Southern UK Communications Ltd, which 'represents' BT. I only discovered this later when I did some further investigation after receiving his e-mail, which seemed suspicious to me.

The deals offered by these BT Local Business companies, which can be set up by virtually anyone as far as I can see, are inferior to the deals offered direct by BT and the salesmen try to cajole you into committing to a five year contract by promising big discounts.

The aim, it seems, is to sell people more kit than they need for the longest possible commitment period. Note that standard BT contracts are two years, whilst these people offer five year contracts for the 'best discount'.

To my mind, BT Local Business is a scam, designed to trap the unsuspecting and I hate to think how many people have been fooled into signing up with these people.

Presumably there's something in the small print of existing BT contracts that allows BT to pass businesses' details to third parties, but I suspect that most would not agree to this if given a straightforward choice.

Much the same as other people on here I was unwillingly placed in to a new 60 month contract without my knowledge. I was offered a free covid upgrade that would make no difference to my existing contract. When I moved premises I was hit with a £5000 bill for cancellation even though I thought I was almost out of contract. Currently pursuing through Ombudsman and Courts. AVOID!!!!!

Watch these guys they are sneaky they do work for BT but sneak 60 month contracts in. Cancel whatever you signed and go direct to BT avoid at all costs they are legitimate BT but scamming for commissions on longer contracts and different terms and their sales technique is just tell you its same as you have but cheaper when its not the same at all.

Emails from this domain are scamming, this is not BT, even though they pretend to be.

DO NOT GO VIA LOCAL BUSINESS. GO VIA BT.com AND MAKE SURE THEY DON'T HAND YOU OVER.

I had a bad experience with North Wales BT local business.