Bru Mate Bewertungen 

I was invoiced one price and charged a completly diffrent price when I sent an email with a screenshot frim theirvwebsite they are acting like i am confused ..no sure am not your math isnt making sense and according to my invoice i have been over charged. They offered a $10 credit ..um no will not be shopping here again

After several back and forth emails with Brumate customer service department Brumate refused to replace my lid. Which had a defective straw receiver. THEY wanted me to repurchase the lid which is $14.99 plus 11 dollars in shipping. What happened to the customer is always right? I don't know but I will share this customer service experience with everyone I know. Goodbye Brumate. Hello Stanley!

So coming here I was shocked - I actually received my order. However I am so shocked by how much sheer FORCE is required to open and close the bottle using the twist. I would NOT have bought the bottle if I knew how hard it would be to both open AND close.

Also shocked by how often the twist FAILS to actually open or close the bottle, both when you actually successfully turn the twist to open (sometimes it just does nothing) AND also how often it fails when it simply requires too much force to actually turn it. That is a complete joke for a luxury bottle. It is pretty though

UPDATE: After using it for about a month, turns out this is pretty much the only negative I have about the bottle. It's a pretty great bottle otherwise, and even has material to make putting it down pretty much totally silent. It really does keep my water cool for like 48h tested by me. I really like it

I ordered a water container for my husband's birthday, thinking I would receive it in time. READ the fine print, it's 3 to 5 business days before they even prepare to ship. Then they charge $11 for shipping. You can purchase the same BruMate Rise 35 oz mug on Amazon with FREE shipping and receive it next day. I was told I could return it when I receive it but they don't refund the shipping. Terrible company, purchase from Amazon if you really want their product.

I have really always loved Brumate products, since they started. So now that I am opening my own business I wanted to become a wholesaler, I have applied 5 times over the past week because after my first application and not hearing anything for three days I reached out to check on the status. I was told to reapply and did not hear anything back for a couple days. After I reapplied a 5th time and created a new service ticket the Helpdesk decided to let me know they have "notified the team" and hopefully the issue, which has affected a lot of people, will be fixed by next week. So I asked if there was a way to be connected to a wholesale rep and my information to be manually input, and I was told "no" because at this point there are too many people this has affected. Terrible customer support across the board. However, I appreciate the reminder of how I do not want to treat my future customers.

This company claims to have a 60 defect warranty, but will blame the customer for not properly handling or misusing the product and does not want to honor the warranty. I had my cup for less than 30 days and my silicone straw completely broke in half on a limited edition cup. They said they can replace it but it will be with a different color that doesn't match. On another cup I had the color started to come off within the warranty period I sent in pictures and they said there was nothing they could do.
Don't offer a warranty if you aren't going to honor it.

I never received my order and when I contacted customer service they made me wait 7 days to tell me that they couldn't do anything and to file a claim with the carrier. Don't trust these people with your money.

I placed an order with Brumate and also paid for shipping. I had previously bought a Brumate product on Amazon and would be the only way I would buy a product from them again. When I purchased from Brumate. The package never shipped and they put that responsibility on me. The only thing I saw on tracking was that the shipper USPS had received the label not the product. Instead of handling and owning the problem BruMate referred me to some third party insurance they had. They finally reached out and said that they wait 10 days before opening a case. For the price point that they charge and if they desire to have repeat customers this whole process was absurd.I actually like the product very much but more important to me is a company that stands by their product and their process. They clearly do not and do not seem to even want to talk to their customers.

I was a loyal BrüMate customer for years. I own a slim can cooler, two Era tumblers, two champagne cups, and at least six Leap kids cups. Unfortunately, this company has completely lost my business.

The Leap kids cup lids have been the biggest disappointment. I’ve had multiple lids fail with the same issue despite normal, careful use. The plastic insert/straw mechanism repeatedly breaks, making the cups unusable.

BrüMate previously replaced defective lids under warranty, which is the only reason I continued buying more Leap cups despite the recurring failures. I even contacted customer service before purchasing another one to discuss this exact issue, and no one mentioned a 60-day limit.

When my newest lid broke, I submitted photos showing it had failed before the 60-day window expired. My claim was still denied.

Even more frustrating, your representative had previously advised me to purchase a core color instead of a limited-edition design so a matching replacement lid would be available if I ever needed one. That conversation reinforced my understanding that defective lids would continue to be covered and directly influenced my decision to purchase additional Leap cups. Had I been told lids would instead be considered normal wear & tear after only 60 days, I never would have continued investing in your products.

BrüMate markets these cups as premium products, but the lids simply have not been durable enough for everyday use. If a lid breaking after only a few months is considered “normal wear and tear,” then these cups are far less durable than their marketing suggests.

What disappointed me most wasn’t the broken lid-it was the customer service. Rather than addressing the evidence I provided or the concerns I raised, I received repeated template responses that ignored the main issues.

I can no longer recommend BrüMate. After spending hundreds of dollars on their products, I’ve lost confidence in both their quality and their willingness to stand behind them.

My husband received a brumate era beverage cup as a birthday gift . It was purchased in Target. It had a crack in the straw and unable to be used. My daughter set up an online return which after we opened the bag it was the incorrect one( Targets fault) We set up another return with Target, picked up the new one which was correct but with the same defect and also a clearer defect in its base! I reached out to the Brumate about how inferior the product is, sent pics and all they said was to simply return it AGAIN to Target for another.. the bragging they tout about customer service , warranty, product quality is not to be believed. I will take another trip to Target but will not be exchanging for Brumate! $50 for a poorly inspected product.

I am extremely disappointed with Brumate's product quality and customer service.

My thermal flask completely lost its ability to maintain hot and cold temperatures after only 1 year and 3 months of normal use. The flask has never been dropped, mishandled, or subjected to any physical damage. The exterior is still in excellent condition with no dents or visible defects.

I contacted Brumate customer support expecting them to investigate the issue or offer a reasonable solution. Instead, I received what appeared to be a generic standard response with no real effort to address the problem or stand behind their product.

For a premium-priced insulated flask, I expected it to last much longer than 15 months. The failure of the insulation without any misuse raises serious concerns about the product's durability and quality control.

Based on my experience, I cannot recommend Brumate products. A thermal flask that fails after such a short period and a customer service team that provides only template replies do not justify the premium branding.

Flip lids are defective. The piece connecting the rubber stopper has a thin connection of plastic that goes to the spring mechanism and keeps breaking at that point. Had bought a new replacement and a week later it breaks. Never used hard. Regular operation. Will not buy again until if/they make a solid metal version

I’ve bought two brumates, and both broke in the same spot - under the lid where the straw connects. Contacted customer service and was told it’s human error…which is odd b/c it’s the same break in the same spot. Poor quality and lazy customer service.

STAY AWAY from BruMate!!!!! I shop online daily, this company is the absolute WORST I’ve ever dealt with. Never received my purchase, emailed countless times (only way to reach them), received the run around from several departments. I clearly stated I want to be funded asap, the exact way they charged my CC. No refund, despite finally being told a refund was issued! DO NOT ATTEMPT TO BUY ANYTHING FROM THIS DISHONEST COMPANY!!!!!!

horrible customer service
no way to contact them other that email and I have yet to hear back after many emails over several months

Was delivered the wrong personalized item, for Fathers Day gift for someone, despite multiple attempts to reach someone absolutely no response from customer service. DO NOT BUY from them.

Broke the lid on second use. The lid has a lock which isn’t obvious and not clearly described in the manual which only mentions the magnet lock so assuming it opened via magnet. After a gym session tried to open the lid but snapped it. Emailed the company twice and no response, they clearly don’t care about their customers or their product. They have replacement lids for $15, perhaps this is because many other people often break the lid forcing them to buy a new one, so a nice money spinner for the company. I don’t find the mixer device that effective, the traditional metal ball is better. The lid also is a bit annoying if you wear a hat as gets in the way and it’s difficult to clean with nookes and crannies in the lid. Would be nice if they put metric measurements too, but they don’t seem to care about non-US countries. I wish i didn’t purchase this shaker and am using a better and much cheaper one now.

Worst company!!!!!! do not buy a cup they do not follow with through with their warranty policy they're awful they will treat you like crap do not order from them!!!!! Worst customer service I've ever experienced in my entire life.

My cup is only about 4 months old & the coating is peeling a lot. I contacted Brumate by email with a picture & they state that their "lifetime" warranty is only for 60 days & offer a $10 coupon which is ridiculous. I own 5 cups & this is my last.

I have two faulty screw on Trio lids... I went to the website and recently ordered 2 replacemtne trio lids.. but hte company has changed the design of the trio... so the lids don't work. I CANNOT GET AHOLD OF A PERSON.. I have emailed customer service.. I have messaged on facebook... I CANNOT GET A RESPONSE... so now I have two lids that I can't use, and two Trios that I can't use because I can't get the correct lids. CUSTOMER SERVICE MY ASS.