Bru Mate Bewertungen 

If I could give a zero I would. Absolutely horrible lack of customer service, not responding to emails, not sending items yet they took my money over five weeks ago. I am beyond disgusted with the occasional generic response of "your items are being marked as a short ship and will ship immediately". I have filed a complaint with the Better Business Bureau and even they can't get a response from Brumate...unacceptable!!!

I placed a paid order and waited almost three weeks with no shipping information. Nothing on the website warned me about a warehouse move or extended delays at checkout. Every time I reached out by email or chat, I got automated replies and generic apologies, never a real person who read my messages.

I asked to exchange one item in my order, and that request was ignored. Instead, they shipped the exact item I asked to change, sent only part of my order, and gave no explanation for any of it.

Delays happen, but this was a failure of communication. If you are going to place orders on hold, say so upfront. Have real representatives respond to customers, and read the requests people send. I will think twice before ordering again.

0 stars is I could I wish I looked here earlier. My water bottle broke 4 days after I got it due to bad design. My bottle had a tiny piece on the straw that connects it to the rest of the bottle that broke immediately. They do not provide refunds only replacement parts which means this is just going to break again. Do not buy from them

Only because I have to give it at least one star. Fortunately this cup was given to my wife from her work so it cost me nothing, brumate tumblers are just promotional junk. It works well if you have a cup holder. Without a cup holder the slightest bump or strong breeze knocks it over. They are very top heavy therefore unstable. Fortunately I can recycle the steel and throw the rest away.

If I could rate negative stars- I would. I have been a loyal Brumate customer for almost a decade and recently they have tanked, They are too busy launching new designs on their cups to care about actual customer service. I have been waiting a month for my order (that contained ZERO new items-all previously launched items that have been out for awhile. ) I have 16 emails back and forth with their “customer service” department. All they say is “sorry for your frustration” and I will reach out to fulfillment and find out what’s going on and then crickets. They keep closing my case with ZERO resolution. I am not even sure I am talking to a real person. I will not purchase another item from Brumate- which is unfortunate because the products are wonderful. I have also let all my friends know about this terrible experience and they all plan to take their money elsewhere. Maybe if people stop spending money with Brumate they will ACTUALLY listen.

Customer Service is horrible. My order came short one item. They had me send pictures etc. Then they told me they would resend. Then after I questioned where it was they said it was slow because of warehouse moving. Then after I questioned again they said it was no longer in stock. My order was placed first week in September and still not refund. Products are okay.......customer service is pitiful. I will not be ordering again!!!!!!!!!!

The best coffee mug ever! Keeps it hot for hours and never leaks and I love the magnetic close. I have looked for a great coffee mug and found one!!!👍🤩

I have been sending emails to customer support for over a week now and get little to no response. If I do get a response they ask me to provide the same information in I have sent in previous emails. At this point I am forced to file a dispute with my credit card to get my money back. I will never order from this company again.

I’ve had a really great relationship with this company and anytime there has been an issue they’ve shown up and made it right! This is the only water bottle and coffee cup I use.

Disappointing shipping delays and frustrating customer service

I placed my order on September 18, and as of September 30, it still hasn’t shipped. Trying to get a clear answer by email has been frustrating. The replies felt automated and generic, as though no one was actually reading the conversation. After discussing the shipping delay and providing my order number, I received a response asking whether I needed shipping updates, a return, or help with a warranty claim. I had already explained the issue.

On September 30, I finally received an email explaining that BrüMate was transitioning to a new fulfillment partner and facility, causing delays for orders placed September 10–25. I understand that a move can cause disruptions, but I wasn’t made aware of this when I ordered. Customers should have been given that information before purchasing or notified promptly when delays became apparent.

The email says the official facility transition happens October 5, but still gives no estimated shipping date for my order. An apology is appreciated, but it doesn’t answer the question of when my purchase will actually ship.

The delay is frustrating, but the lack of clear communication and helpful customer service has made the experience much worse. I expected transparent shipping information and responses that addressed my actual questions.

I’ve bought several BrüMate products and really like them, which makes this experience especially disappointing. I ordered two Era Flip 40 oz cups in Oxford Plaid. One was correct, but I received a can holder instead of the second cup I paid for.

I’ve emailed three times asking for the correct cup and instructions for returning the wrong item, and I also reached out on Instagram. Separately, I emailed twice about a cup that developed a small rust spot shortly after purchase. I still haven’t received a response about either issue, even after giving BrüMate 48 hours to reply to my most recent email.

I like the products, but I’m frustrated that I can’t get help with a straightforward order mistake or a quality concern. I’d appreciate a response and a resolution to both.

Terrible customer service. Only reachable via email and they never actually answer your questions or work to resolve the concern. I placed my order 2 weeks ago and they say it will be a few weeks before it ships and can’t give any extra direction since they are moving warehouses, yet they keep selling and launching new colors in the meantime. When will those ship? I love their cups, but if you ever need anything from the company it won’t happen. There are too many options out there to deal with this kind of terrible customer service.

I am extremely disappointed with my experience with BruMate. I placed my order over two weeks ago, and it still has not even shipped.

I have contacted customer service multiple times, and instead of actually addressing the problem, I continue to receive the same response that orders take 3–5 days to process. I have repeatedly explained that my order is already well beyond that timeframe, yet nothing is being done to resolve the issue or get my order shipped.

What makes this even more frustrating is the lack of concern or urgency from customer service. I understand that delays can happen, but when a company gives customers a processing timeframe and then exceeds it by this much, I expect someone to take responsibility and actually help—not continue repeating the same generic response.

At this point, it has been over two weeks, my order has not shipped, and I still have no real resolution. Very disappointing customer service and order fulfillment experience.

Good products. Worst customer service I’ve ever experienced. Only way to contact is through email but they do not respond. Waiting for item ordered 1 month ago. Can not get a response about delay (SHOP app continues to push delivery date further and further). Keep receiving text messages from BrüMate asking if I’m enjoying my new purchase. Apparently they’re oblivious due to not reading and responding to my numerous emails or they just don’t care about keeping customers.

Terrible Customer Service! Tried to obtain a replacement part-they now say they disconnected that model. Inquired about the so called "Life Time Warranty" they say normal "wear and tear" is not covered!
They could care less about trying to make things right.

While I like the 2 tumblers I bought several yrs ago, I must say that I am very disappointed to be told they have phases out my tumblers and no longer carry replacement parts for them. That is some BS! They made these tumblers and should keep stock on hand for replacement parts. I eont be buying anymore of them. Shame on you BruMate!!

Ordered a tank for IL, USA delivery on Aug 2. Charged $468 at time of order NOT at shipment. Aug 16 the order was still in process. Emailed Brumate and was told it was backordered even though this was NOT stated on the website on Aug 2 or Aug 17 when I inquired about the order. Requested to cancel order Aug 17. Silence from Brumate. Inquired about refund and cancellation status again on Aug 22. Was told that warehouse has not confirmed yet. Received an email today Aug 27 stating that the tank was shipped. Completely dishonest and deceitful business practices. From other reviews online numerous ppl have had similar order/shipment issues with Brumate.

I wish I had read reviews before ordering the product I’d so poor doesn’t hold heat or fit in my car holder and the lid is absolutely nightmare to remove customer service terrible can’t give an resolution asap

yikes what a bummer! found a super cute brumate that I bought myself as a gift for being 9 months pregnant, it's my first brumate and it was far from cheap - and yet it literally cannot keep ice for even 30 minutes? I contact them after 14 days of having it asking for support in submitting a warranty claim + they said since it was purchased through another party (Whole Foods) I have to contact them. I get that, but at the same time...Whole Foods didn't manufacture this and slap their name on it, you did - if you're going to promote keeping drinks cold for 24 hours, stand behind it and back it up with a warranty. How is it Whole Foods job to do that when they aren't the one producing this? Very disappointing to see that they don't stand behind their product!

This is why I dislike trustpilot. You will only see bad reviews. The cup is great. I love mine!