Really helpful advice over the phone in how to separate a fork stanchion from the casting. Ordered a stanchion from them at a reasonable price and also the stanchion holding tool with correct inset f... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Really helpful advice over the phone in how to separate a fork stanchion from the casting. Ordered a stanchion from them at a reasonable price and also the stanchion holding tool with correct inset f... Mehr ansehen
Unternehmen hat geantwortet
Excellent product range and easy to use website. The company had a query with my order and messaged me on a Bank Holiday evening, dispatching the next morning!
Unternehmen hat geantwortet
Very Informative and caring customer care staff. All have a very pleasant attitude to the customer. Soon ring back if you can't get through. Excellent range of spares and stock for all . I Bought... Mehr ansehen
Unternehmen hat geantwortet
My third positive purchase from Brook. Every time the communication and advice is second to none. My contract has always been Marc who makes the whole experience perfect. Nothing is too much trouble i... Mehr ansehen
The UK's leading independent Motorcycle Suspension Specialists
23 Royds Enterprise Park, BD6 3EW, BRADFORD, Vereinigtes Königreich
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Best and most prompt customer service ever experienced!
Had a few questions before ordering a new shock for my Aprilia RS 660 (eventually decided on the Nitron R3), and Marc exchanged some 20-odd emails with me to help figure things out. Incredibly polite, fast, and accurate communication!
Website is also very fast and simple to use. Products and services on offer are clearly of the highest quality.
One of the best online buying experiences I've ever had.
Had several conversations with Marc,who, gave several options in both price and suitability.
Fork springs were in stock and arrived 2 days later rear shock was made to order with 3 week wait, shock arrived after about 2 weeks.
Time to listen to what the customer’s requirements are and pleasant with it 👍
Excellent customer service and specialist knowledge. Brook Suspension is always my go to place. Competitive pricing, quality products and dealing with people who really understand their products. What's not to like!
Great service and super fast despatch
Very knowledgeable and a very trusted place to look after and greatly improve my terribly dated RG500 forks..
Looking for new front and rear suspension upgrade. Chose Book Suspension because of there knowledge and helpfulness. My contact was Marc and his advise and knowledge was second to none. Every question I asked he answered and sorted out all the parts I needed. If you need upgrades then there is only one company as far as I am concerned. 20 out of 10 from start to finish and delivery spot on.
Product knowledge and very helpful additional information. Thank you
After purchasing a Ohlins rear shock for my VFR 800 I have to say I was amazed by the customer service. First off it was an item that didn't have in stock/didn't stock but they covered the cost of getting one made up by Ohlins and let me know straight away about this issue. However when the item arrived the spring on the shock was not in the best condition, this was down to Ohlins and not Brook suspension at all. But as soon as I contacted them they arranged to get it sent back straight to them to get sorted. Once the issue was sorted they again sent the item straight back to me with a 24 hour courier. They always communicated what was going on with my order through all off this. I really can't rate them highly enough. Happy with my purchase!
Excellent advice given about new rear shock , no trying to sell higher priced items. Speedy service getting parts from Performance Parts. Will happily use Brook Suspension again.
product as described, super fast delivery, support team was addressing all queried via emails, excellent all throughout
Very knowledgeable, friendly and helpful advice pre purchase. Prompt and professional fitting of Andreani kit to my forks and very well packaged return of finished item. Would definitely use again.
Answered my query very quickly and kept me updated regarding my purchase.
Delivered very quickly.
I recently purchased a set of these for a Suzuki GSX 1400 YSS RG362 Twin Shock Absorbers (02-07) (RG362-335TRCL-07) from Brook Suspension.
The service was brilliant, delivery very fast. The shocks look fantastic and of very good quality. They were very easy to fit. Plenty of easy adjustments can be done to suit your style and comfort. I would highly recommend this company and these shocks.
Was having trouble getting a set of discs. These lads pulled it out the bag and managed to get them sorted in a short period of time. Thanks
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