Bristolairportparkingsolutions Bewertungen 

Absolute sham, car was not picked up in correct place, left car with driver and told to be in same place for ick up, phoned when luggage collected and told that 30 mins they would be there, 45mins later and in different place they handed over the car (keys separated from other keys) 45miles on clock, large dent on bonnet and in the dark cant see the rest of car, will checking morning then try and report etc etc avoid at all costs…

I had two trips leaving Bristol airport over the festive period (24/25). Ahead of departure I searched the internet and located this parking service for both trips. I promptly booked the service noting the affordability and convenience of service.
Ahead of my first trip, I had to call the office to change my registration number as I was now using a courtesy car. I could not get hold of the company on any of the given numbers for some time, this was causing me great stress but after several attempts, I managed to get this change and receive the email confirmation.
For my first trip (Dec 23 2024), I called the number as prescribed in the instructional email and arrived at said drop off location, however, the lack of detail left me making several calls as to where on the car park I was to meet the staff member and the name of who I was meeting. I was not given a name and was told 'let me check' and the phone line cut off. Given the early hours of the day, I went to the drop off location where I was approached by a male with two mobiles phones stating he was there to collect my car. For all I knew he could have been anyone, he was not wearing any uniform, he did not provide a receipt, he could not tell me where my car would be secured-nothing. Given this booking had been made and the time of day, I just had to trust this.
Stressed about this process, I made several calls from abroad to ensure the company had my car and it was not stolen. The company confirmed the car was safe and stored and would be returned on my return.
On my return to Bristol airport (26th Dec 24), I called for the car which took several calls to finalise from the terminal building due to a communication breakdown. On arrival at the pick up location, my car was there but was covered in mud. The drivers seat was pushed back like a 'pimp car' ride leaving me to question where had my car been. Was it used as cruising car for joy rides? I was assured it was not, however the delivery was not smooth. My car is keyless and when starting the car, the driver left my key somewhere else. I had to wait for a second member of staff to come with the key so I could start my car and drive home. This raised so many concerns but staff assured me all was well. Moreover, I had booked with the same company for the 30th of December 2024. At the time of my departure, I asked if I could change the registration number for the booking for the 30th of December. I was told to just advise of the change when driving to the airport on the 30th of December.
Driving to the airport on the 30th of December 2024, I called in advance to advise of my 30 minute arrival and advised of the change of registration number. On arrival, I drove the collection point where a guy, not seen before and different from previous collection, could not find my booking as they still had my old registration number.
Eventually, with persuasion, he took my car but this time I photographed the mileage before leaving my car. On my return 1st of January 2025, I called for the car to be delivered from the terminal building but again, there were issues. A heated discussion over the registration number that still had not been changed on their system left me insisting the car be brought back otherwise I would report it stolen. The car was brought back, again filthy, however, the member of staff insisted I was late back. A very heated argument followed where I showed the booking email with times (I was early) but they insisted I pay an extra £20 for lateness. I refused, took my keys and left.
Whilst preparing to leave, the member of staff was driving away in another car when I noticed my car had 30 miles added to the clock. I self-questioned where my car had been for 30 miles whilst I had been away.
The following day, I called the company to ask the distance where my car was stored, I was told there was a 2 mile distance between the airport and storage location. In total that is four miles, so asked where the other 26 miles had come from. The line went dead.
I called the police to report this matter as I felt my car had been 'Taken without owners consent' (TWOC) which is a criminal offence.
Feedback from police indicated this company has been problematic for sometime where they have numerous parking lots, some of which are miles away. It was difficult for them to track which car had been parked where and given I entered a contract (of sorts), this was a civil matter.
At no point in any of my experiences, did I sign any documents (other than when making the booking), nor did I receive any receipts for the keys, did not know any name of any person collecting my car, staff did not show or have ID or wear any uniform either. This whole experience is highly suspicious in my mind where I was told I was lucky to get my car back in its condition as others have not. Luckily, and at the time of writing, my car has not been used in crime. Avoid.

I am writing to share my deeply troubling experience with Bristol Parking Solutions, trading as GLD1 Trading Limited/BMG Enterprise Ltd. My encounter with their so-called "meet and greet" parking service has been nothing short of a nightmare and a blatant breach of trust.

Upon collecting my vehicle, I discovered that it had been driven for an astounding 126 miles without my consent. This is entirely unacceptable for a service that promises secure parking. The vehicle's MPG had plummeted from 59 to 20, clearly indicating reckless and unauthorized use. To make matters worse, rubbish was left inside the car, showcasing the sheer disrespect for customer property.

I have tried contacting their customer service multiple times, but my attempts have been met with silence. There has been no response or explanation, which only adds to my frustration and disappointment. It’s evident that these people have no intention of addressing customer complaints or taking responsibility for their actions.

In my search for answers, I reported the incident to the police. They confirmed that Bristol Parking Solutions is well known for such scams and that they receive reports about this company on a weekly basis. This is a serious red flag, and I urge others to avoid this company at all costs. These guys are cowboys, preying on unsuspecting customers.

For anyone considering using Bristol Parking Solutions, think twice. Protect your vehicle and your peace of mind by looking elsewhere.

I booked a meet and greet parking service with Bristol Airport Parking Solutions at Bristol Airport on 16/12.

Upon arrival, no one was there to collect my vehicle as scheduled. I tried repeatedly contacting them on the provided number (07926402946) for over an hour before getting into the airport, but there was no answer. I also tried to contact them via email to complain about the missed collection but received no response.

This left me stranded and forced to find alternative parking at the airport, incurring significant extra costs.

I am extremely disappointed with this unprofessional and unreliable service. I strongly advise against using this company for airport parking.

DO NOT USE THIS COMPANY!

This parking company is NOT part of Bristol Airport and a sham! They use the short stay facility to meet you, exchange keys and the ask you to pay for a ticket so they can exit.
I was advised my car would be parked around 4 miles away from the airport and should have been approx 8-10 miles of fuel used. After a 3 day trip I arrived back to my car and of which 80 miles of petrol what been used. My car was delivered back to me, filthy, both driver and passenger seats pushed all the way back like someone had been racing. Nappy bags and baby wipes left in my drivers door! My gloveboxes had been gone through.

The management company does not respond to calls or emails. They tell you your complaint has been escalated then you just get ignored. This has been going on for a month!

Luckily, I took pictures of my car and of the amount of petrol when arriving and departing from the airport and have no choice but to now seek a claim.

All the reviews written here are just like the condition of my vehicle. They trashed it, it was filthy, 2 scratches damaged, footprints all over the inside of the mats, a quarter of the petrol was missing. They are a lousy, neglient company and should be banned from ever running a business.

AVOID AVOID AVOID
Cowboy company. Staff who LIE
They don't respond to emails. Your vehicle will be dumped in a filthy field. My vehicle was also used to transport other people without my consent as the interior of my car was covered in mud. All captured on dashcam and I've had no response back to my complaint. How they are allowed to trade at the airport is beyond me. DO NOT USE THIS COMPANY.

Terrible company. They repeatedly lied as to when the car would be retuned.
When it was retuned over an hour late the front number plate was missing, the bumper is damaged with heavy scoring in the colour coded part. The car was caked in mud and when I cleaned the mud off I noticed damage to one of my alloy wheels. The woman I spoke to claimed her name was Marry Williams when it clearly wasn’t she repeatedly put the phone down on me and was very rude.
I wish I checked the mileage as I suspect it was used when it should have been parked up.
AVOID THIS COMPANY AND I AM AMAZED THAT THE AIRPORT ALLOWS THEM TO TRADE.

Used this company from October 13 to 17 2024 as a good price. Never used a Meet and Greet service before but it will be the last. Unclear from the start just where to meet. No conversation with the guy who took the car (not even sure he could speak English). On returning to pick up the car, again no communication, the guy parked across 3 parking spaces facing the exit and disappeared very quickly. I noticed the back window was partly down but I wasn't unduly
concerned. On the journey home my friend noticed the dashcam had been unplugged and the camera reversed. The next day I noticed mud on all mats (including the rear), some mud on the back of front seats, the back seats cleared and back arm rest down. It was obvious that my car had been used. It never occured to me photograph the mileage.
I phoned the company and asked to speak to the manager and spoke to 'Haron Shah' the manager of his 'team'. He told me that should never have happened and to email them. I sent details plus photographs but their 'get out' clause in the small print is that any photographs taken should be at the airport with the terminal clearly in the background! That would have been impossible given the fact that it was dark and beacuse of way he had parked the car. Citizen's advice say that the small print is irrelevant as the Consumer Rights Act states there must be 'Reaonable Care and Skill' in the service provided and will pass details on to Trading Standards. I have notified the bank and they have advised contacting the police. I think the worse thing about all this is that they are being allowed to continue operating in this way.

WARNING - do not use.

It took me three attempts to get through to them to notify them of my arrival time. Once I got through the instructions weren't clear where to the meet the person to hand over my car. I was roaming the car park to find the person. It was guess work. I spotted a man and approached him to ask him if he was the person that I was meeting. He then was on his mobile phone and didn't answer my question. I got back in the car when he stood outside my car. I handed over the key, which was a silly thing to do because he didn't have a company badge or ID. He didn't make me feel at ease. I knew then that they weren't going to look after my car, but was desperate to get on that plane. On the plane, I was worrying about whether he was the greet and meet person or have I just handed my key to a random person. Came back and called them to notify them that I will be picking up my car. It took several attempts and thinking I will have to make my way home without the car. Eventually got through and they did meet me at the car park on time and the person was lovely. I noticed the state of the car and the scratch scratch straight away. The man was gone before I could address it. I drove home because I had a child with me and thought I will contact the company when I get home. I have emailed them and still haven't had a response. I will be calling them if they don't respond. I am not paying for the scratch. The car was immaculate when I handed it to them and got it back a wreck. Cleaning the car wasn't an issue and easily resolved, but the scratch is going to be costly. Also got a dentist on my front bonnet. I am absolutely devastated. I have learnt my lesson not reading the reviews beforehand. The service is a reasonable price, but it has cost my time and money. I wouldn't have bothered. This has distressed me and I am not easily distressed, so it must be bad.This is first time I have left a bad review, but I wanted to warn people so the same thing doesn't happen to them. Please find an alternative to park or get to the airport unless you want your car ruined. They should be ashamed of themselves and not be trading. I am going to report it to the police the car is a wreck.

DO NOT USE ~ Shocking company, they used my car for 170 miles of personal use during our holiday.. Having provided clear photo evidence of the fuel status and mileage at drop off and collection, they basically told me to ‘f’ off, with zero apology or investigation. AVOID, AVOID, AVOID

Do not use this company!!

The company are totally useless. My car was returned damage and dirty.

They call it meet and greet but they just left us waiting for 45 minutes for my car to be returned back to me.

The people who collect the car cannot talk English so when I questioned about the damage they told me to take a photo and email in. When I did this their email team refused the photo and don't reply after that.

Please don't waste your time with this company they are by far the worst company I've had to deal with.

ABSOLUTELY AWFUL. TOTAL SCAMMERS.

Very disappointing service. Late to collect, wrong area stated. Waited over an hour when we returned. Car was red hot. No real communication with the office, just stating on their way. Clearly telling lies.
Would not use this service and would not recommend.

We booked 4 days parking and did all that was requested by ringing half an hour before. When we arrived at the short stay car park at the appointed time, nobody was there. We drove around for around ten minutes and eventually somebody appeared and took the car away, at the time it was clean. We were told on return to call the number and give half an hours notice as they were 10 miles away. We waited 45 minutes and when it was returned I was aghast at the state of it, caked in mud as other contributors have found. Also the heating had been turned up to 28 degrees when it was relatively warm weather so pretty obvious someone had been treating the car as their own. The mud also suggested it had been parked in a field. I rang immediately to complain and was given an email to write to which I did together with photos I took. I received no reply so I rang the company and they hung up on me. So if you want your car to do a minimum of 20 miles and be parked in a muddy field whilst you are away and have to wait at both ends with them hanging up on you when you want to complain you're very welcome. You will also have to pay an additional minimum of £12 to get your car in and out of the short stay car park, in fairness this is stated on the pickup but in future we will use a better company than this bunch of absolute cowboys. They are to be avoided at all costs.

I concur with all the other terrible reviews below. I had to do a last minute booking and although they collected my car on time and returned it when they said they would, it is absolutely caked in mud!!! I’d paid for covered parking and there is no way my car has been kept anywhere dry or under cover. Thankfully there doesn’t appear to be any damage like some of the other reviews, but I now have to spend £20 getting it cleaned.

Absolutely disgusting company and service, the staff and appalling. Laughing at the fact they left two young women and a minor stranded in Bristol airport car park for over 2 hours at 4am in the morning as they didn’t return my car, cancelling our calls and when we did get through using a different number they kept lieing and making excuses about the where abouts of my car! I ended up ringing the police and I do think if I hadn’t my car wouldn’t have been returned until even later! my car is absolutely caked in mud as if my car has been rallied around, mud in places I’ve never even thought possible. Damage to front of my car also, the driver finally arrived laughing thinking it was a big joke. Absolute disgusting and immoral company! I’m taking it further as I have evidence of it all and if I need to I’ll take them to court! Do not use this company! Nothing but a bunch of cowboys and scammers!! 🤬🤬

STOP! Don't book through this company
Especially not the meet and great service they offer. It's a total lie.
Not even worth a 1 Star rating
Unprofessional
Unreliable
Bad bad experience

I booked my car with this company,and probably I enjoyed their service,good dealing on the phone even satisfied me on which I want to b satisfied and yeah the timing to deliver car is great as which was mentioned on email.Much satisfied so giving 5stars..

They failed to be at the appointed place and time. We provided correct evidence and they promised FULL refund but they haven't (many weeks later). Worst experience we have ever had with "Meet & Greet".
Scandalous, Use them at your peril!