Poor customer service - not able to make bookings for simple tasks
Visited Castle Hill branch to have a nail removed from a tyre on two separate occasions. On the first visit, I was told they didn't have time, and they did not take bookings for tyre repairs. My wife visited the following week, and surprise surprise, they do take bookings and was able to get sorted. It appears Bob Jane Castle Hill change their policy based on who is asking, or they just like to waste everyone's time.
On my second visit, I was told I would have to leave the car with them for two hours, which wasn't an option as I had no other transport. Again, I requested to make a booking where I could attend when they did have time and have the job done with minimal fuss, but again I was told they don't take bookings for tyre repairs. Yes that's correct, they do not take bookings!
Went to JAX up the street and had sorted without issue. They also take bookings for tyre repairs, so my suggestion is to drive by the clowns at Bob Jayne and look for any alternative. Won't be back a third time.
Antwort von Bob Jane T-Marts - Castle Hill
Hi, we are sorry to hear you’ve had a bad experiences at our Castle Hill store. If you'd like us to look into this for you, please send us an email at feedback@bobjane.com.au along with your rego number and we will escalate the matter. Thank you, Bob Jane T-Marts team