B&M StoresBewertungen 

Purchased an item of garden furniture with my credit card and forgot to pick up the receipt at the till, contacted customer services and they were brilliant and were able to provide me with an email copy.

I had to return a product but didn’t have the receipt , so I contacted customer services and they found my transaction on the system and sent me my receipt the same day

Lisa at customer support was brilliant, I could not have asked for more. Addressed my problems in very short time and achieved the desired outcome.

It is too warm in this store! Not just for customers but the workers! You can see them sweating, aircon needs to be sorted, you can walk in this shop and it is sometimes hotter than outside!

Please sort your cat food prices out, everytime I get to the till, I am fed up off argueing with a member of staff over cat food, there is a certain cat food my cat has, its normally 5 for £2 advertised as on offer on the shelf,but there not putting them thru on the till as it isnt showing on the till on offer..its a total pain in the butt

Have always found staff helpful & good value for money, however purchased 6 bags of blue slate today not impressed. On opening found bags had a lot of water in them & a lot of sludge. Had to wash the whole lot to remove the sludge before using to avoid being bought into the house & avoid dog licking, there was nearly half a bag of sludge in total

Rude staff couldn’t help with return even with proof of purchase. They wanted to refund onto a gift card but that’s no use to me as I will not be returning.

Shop is fine. Product- k pop demon hunters gui gui slime total rubbish. £12.99 for 2 plastic pots , some tiny bits of plastic and some gloopy rubbish which isn't slime and sticks to everything . One VERY disappointed granddaughter. Don't waste your money.

Purchased a plant, yellow rose to be specific for a friend on father's day as she'd lost hers the year before. Really nicely presented worth the money including delivery, which was on the day requested.
Will continue to buy flowers as gifts.
Amelia at B&M responded to my email asking I leave a review with order number but I no longer have that.

Excellent customer service over the phone they locate my long waiting receipt in seconds and apologies for the delay and request the return items asap with full refund

I bought a table and Chairs in April costing £300 from B&M Bargains, Yesterday the glass shattered while my husband and I were sat in the garden. We immediately went to the shop to see if we could get an exchange or refund, we were told to ring customer services to see what they could do, we were told its not covered by them and that was that. So I have just lost £300, so beware if you are thinking of buying a table from them. So disappointed as we have always bought things from them in the past with no trouble.

Customer service was very helpful even helping me find all the information they needed. Lisa made sure I understood how to receive my receipt and stayed on the line until I had received it and I really appreciated it.

Shop unable to refund for faulty goods as I couldn't find the receipt but knew the date bought. They gave me customer services number who emailed copy of receipt and waited on call until I received it. Excellent service.

I recently returned a vacuum cleaner to the Slatyford store after experiencing an issue with it. The staff were very professional, friendly and helpful throughout the process 😊. They resolved my issue quickly and made the return completely stress-free.
I would like to thank the team for their excellent customer service. This positive experience has reinforced my confidence in B&M and I will continue to shop there. Highly recommended!🤩

Thank you to Sue in customer service for such friendly and efficient help in dealing with an issue.

Just been to the store on Utting Avenue, Liverpool. The temperature in that store was too hot, and definitely not great if you sell food stuff like chocolate and now groceries. I told one member of staff i felt sorry for them as their working conditions were awful. I will be contacting Trading Stanards about the temperature. No proper air con. One more thing, a member of staff had a strop about stuff being left at the till. Blond hair. Unprofessional and unnecessary.

Great customer service today. I lost my receipt so called up and they were able to locate the card transaction for me and sent it straight over!

I was very impressed with the garden center at the Wilnecote branch. It was well stocked and tidy with a variety of good quality plants at reasonable price.
Many thanks to Mel and Doug who were extremely helpful in ensuring that the very large and heavy potted tree was carefully packaged and safely stored until my collection was arranged.
I would also add the overall mood of the staff at the tills was pleasant to which made the shopping experience enjoyable, so well done the management.

Lovely lady helped me resolve an issue with a return. She took time to listen and help me come to a resolution. Lovely attitude friendly and helpful service.

Bought a lazy spa Tuesday .faulty control box. Returned it to Barry store where bought the day before staff were rude and said we had to deal with the best way manufacture as they had changed there policy for returning the spa. I explained that this was wrong and that the contract was with them they still refused. Took the spa home. Telephoned citizens advice and explained they informed us that their answer was wrong and contrevened the 2015 act . I then rang B&M customer services and spoke to a lady called Jane who was helpful and agreed we should have a full refund . I asked her to email the store in Barry to confirm this. Went to the Barry store and asked for the manager. He agreed that we could have a refund but he needed to examine the product 1st. We had taken video evidence of the electrical fault which he then accepted and gave us a full refund. Customer services were great but in store staff need to be trained on returns of electrical good under the consumer rights act of 2015 and the reasons why the public can reject an item if it is not fit for purpose.