Excellent service from start to finish. My global knives are better than new. I can’t recommend highly enough. Will use again without hesitation
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Das sagen Bewerter
Excellent service, had some vintage good quality knives I inherited from my Italian grandmothers house, been in storage for years, so pleased I found this site. Very easy process with Blade & Butler,... Mehr ansehen
My knives - 2 Globals, 2 Zwillingen and A.N. Other - came back like new; not only sharpened but polished, reshaped, and - in the case of the Global - with the black hot-knives stain removed (thanks, t... Mehr ansehen
Liked: quick turnaround, good delivery process, knives are nicely sharpened It was my Bad luck that I chose to use service just as they shut down for summer holidays! Slightly disappointed that... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Knife sharpening by courier to foodies, home makers and households across the UK. Over 100 years of heritage. Fast, easy, affordable. Join the ever growing Blade & Butler family today!
Kontaktinformationen
Unit 46, Endwell Rd, se4 2pd, london, Vereinigtes Königreich
- 08009991477
- hello@bladeandbutler.co.uk
- bladeandbutler.co.uk
4.5
Hervorragend
393 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 50 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Blade sharpening
The process from start to finish was extremely efficient and the end product was fantastic. Will use the service again.
30. November 2023
Bewertung ohne vorherige Einladung
Very efficient and very sharp
Very efficient and very sharp! Thanks so much for a great job. Knives all good for the season and the new year!
11. Dezember 2023
Bewertung ohne vorherige Einladung
A very efficient and effective service…
A very efficient and effective service that did all that was promised. The clear instructions made it easy to organise the safe transport of our knives and they were returned promptly and well sharpened. We can recommend this service.
14. Dezember 2023
Bewertung ohne vorherige Einladung
Fantastic service
Fantastic service, fast turn around and the knives came back life new. Would use again and happily reccomend to friends and family.
1. Dezember 2023
Bewertung ohne vorherige Einladung
Amazing Amazing Amazing
I can’t praise this company enough easy to arrange quick delivery and turn around. My global knives were due a major overhaul since leaving professional kitchens the have come back super sharp possibly sharper than when new re profiled and polished up very nicely indeed. Would I recommend 100% I would I promise you will not be disappointed
24. November 2023
Bewertung ohne vorherige Einladung
Easy process to despatch and return…
Easy process to despatch and return knives in safe secure packaging. Excellent skilled service with great results these guys really understand their work . My knives are my workhorse and used every day I send them in a sorry state and they return in superb condition always with a note if extra taken off due to damage or heavy wear I never dispute this as I know my knives take a beating so I trust their judgement
27. November 2023
Bewertung ohne vorherige Einladung
Excellent service. Return customer
This was my second time, using the sharpening service, and once again thoroughly delighted with the speed of the service, and the quality of the sharpened knives.
Great value and professional service.
16. November 2023
Bewertung ohne vorherige Einladung
They were very helpful with my…
They were very helpful with my questions and provided a highly competent service. I shall certainly use them again.
10. November 2023
Bewertung ohne vorherige Einladung
Great service; superbly sharpened knives returned
Really great service. 7 knives despatched and 7 knives back in a short space of time, razor sharp. Had to warn the rest of the fmaily how sharp they were! Thoroughly recommend the service and will def be using them again in the future
24. November 2023
Bewertung ohne vorherige Einladung
Cutting edge service
I sharpen my knives fairly frequently but I felt that they could be sharper.
I sent 7 of my Global knives to B&B because they had been recommended by a fellow Global user.
The result has astonished me. I don’t recall their having ever been so sharp. Amazing!
The packaging and logistics system was excellent and I will send my other knives to them, for certain
1. November 2023
Bewertung ohne vorherige Einladung
Great service
Great service, quick, efficient, does what it says on the tin!
16. November 2023
Bewertung ohne vorherige Einladung
Perfect service
27. November 2023
Bewertung ohne vorherige Einladung
Clueless botchers
Transport went absolutely fine, but I made the stupid mistake of sending seven knives to this company, which they promptly ruined, putting a hollow grind on everything from a 2nd WW sheath knife to a Kasumi kitchen knife. Considering I had looked after a couple for 20 years, and one had been recently professionally reshaped I was devastated. On my complaint, I was pointed towards the T&Cs and refused any compensation. If you send anything to this company, which I would not recommend, make sure you opt out of a wider bevel regrind, and don't expect any grinding to be straight.
26. April 2023
Bewertung ohne vorherige Einladung
Antwort von Bladeandbutler
Dear 'Guest',
thank you kindly for your feedback.
The initial issue 7 months ago when service was completed was regarding the size of bevels administered to the knives.
We pointed the customer towards the pages on our website that outlined how and why we sharpen knives, the processes involved but also the options available to customers.
Unfortunately the customer did not read any of the content on our website prior to purchase and did not contact us to discuss their specific requirements and so standard advertised procedure was followed as we are bound by our T&C's to do so.
This customers knives were beautifully sharpened. So much so that we used 'before and after ' images in content on our socials and website to illustrate the levels of reconditioning possible. The results were outstanding.
Fortunately we keep on record all images of orders.
In the interests of transparency we recommend readers of this review cut and paste the link below into their browsers to view 'before and after' images of this order.
https://vimeo.com/889690464?share=copy
Below is the email that was sent to the customer in April 2023.
Dear XXXXXX,
Your knives were polished, rust removed and their blades were thinned down using our wider bevel service due to the excessive thickness of the blade behind the cutting edge as outlined below and advertised on our website across the 'FAQ' ,'How it Works', 'Knife repair' and '360° care plan' pages.
Customers can opt out of this service by leaving a comment at checkout or by reaching out to us before shipping their knives to discuss how they'd like their knives serviced if they have specific requirements.
https://bladeandbutler.co.uk/knife-care-resource/f/wider-bevels
Wider bevels and bushcraft hunting knives
We receive many hunting and bushcraft knives. These style of knives are given hollow grinds as standard in order to thin down the blade behind the cutting edge.
bladeandbutler.co.uk
Unfortunately there were no comments left at Checkout attached to your order nor did you contact us prior to ordering to discuss your service and so our advertised procedure was followed.
In the product description of the '7 knife package' you purchased it asks customers to read the 'How it works' page to familiarise oneself with our seriVce but also to highlight the options available to customers.
We hope this info helps clarify that your knives have been serviced to our advertised T&C's and best possible outcomes have been achieved for the benefit of your knives, their condition going forward and their longevity of sharpness.
Kindest,
The Blade & Butler Team.
Like new again
My knives - 2 Globals, 2 Zwillingen and A.N. Other - came back like new; not only sharpened but polished, reshaped, and - in the case of the Global - with the black hot-knives stain removed (thanks, teenage sons!). Turnaround could have been quicker (10 days) but the end result precludes any real criticism - awesomely sharp, restored like new, and therefore great value. Highly recommended.
21. November 2023
Bewertung ohne vorherige Einladung
Extremely quick and efficient service
Extremely quick and efficient service. I had one knife that had a big chunk out of the tip - I couldn’t even tell which one it was when it was returned. Well worth the money to give my knives another life!
2. Oktober 2023
Bewertung ohne vorherige Einladung
Fantastic company to deal with I had a…
Fantastic company to deal with I had a chip at the heal of my knife and contacted the company to discuss the best way to repair they did a fantastic job so I didn’t lose to much of the blade.
I will definitely use them again thank you blade and butler
6. November 2023
Bewertung ohne vorherige Einladung
Fast and efficient
Fast and efficient. Love a newly sharpened kitchen knife!
3. Oktober 2023
Bewertung ohne vorherige Einladung
Good, lasting sharp knives
I have used other mail order sharpening services, but my knives became blunt very quickly after their return and I was disappointed.
Not so with Blade & Butler, my knives were sent off and returned in the special secure packaging and were sharp and polished. A little marked on the blades, but they have remained sharp for much longer. I am very pleased with the service, whilst is not cheap, offers good value for money. I will use the service again.
2. Oktober 2023
Bewertung ohne vorherige Einladung
Great service and quick as always
Great service and quick as always. My knives are always well taken care of and come back so awesome. Thanks!!
7. November 2023
Bewertung ohne vorherige Einladung
a sharp servive
super fast service ,from order to receiving my sharpened knives back
second time ive used bladeandbutler
10. November 2023
Bewertung ohne vorherige Einladung
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