No customer service. I ordered straps for my Fitbit 5 as seen on website. Received something totally different. I emailed them to let them know that I posted them back for a refund. I never rece... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Having had to purchase two replacement original straps from fitbit and the third started to split, I decided to try something different. The Black Stainless Steel bracelet strap appears to be perfect,... Mehr ansehen
Trustpilot reviews convinced me to go for Bitstraps - not the cheapest for a Charge2 Fitbit strap, but UK based and responsive to complaints. Ordered Monday, arrived early Friday. Fit and hold p... Mehr ansehen
Absolutely delighted. Great strap. Much better than the standard ones. My original kept coming loose on one of the connections. Wasn’t sure whether it was the watch or the strap but this strap fixed t... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Retailer of high quality Fitbit straps including a variety of styles and colours. From our premium Milanese loop straps to our more subtle but comfortable rubber straps. Browse our full range and find your perfect strap!
Kontaktinformationen
40 Western Avenue, L36 4LZ, Liverpool, Vereinigtes Königreich
- support@bitstraps.co.uk
- bitstraps.co.uk
3.9
Gut
408 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
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Das haben sich andere Leute angesehen
Excellent speedy service
4. Februar 2024
Poor quality strap - UPDATED with good resolution
UPDATE - only right to give good feedback when a company sorts out a problem. Very helpful and personal service sorted things out and is much appreciated.
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Poor quality strap. Wrote to customer service but no reply.
1. Februar 2024
Antwort von Bitstraps
Hi Julie,
Apologies as we missed your email, I've sent you a response to resolve this issue.
Kind Regards,
Tom
Great quality Fitbit Charge 4 strap
Bought a replacement strap for my Fitbit Charge 4. Very pleased with it.
I had bought a cheaper one before and it didn't clip on quite securely enough, so I wanted to be sure to get the best quality and fit. This one clips on securely, doesn't come loose with movement, and is made from good quality, durable materials.
20. Januar 2024
My order received didn't fit my watch…
My order received didn't fit my watch securely and is unusable
I did email regarding the faulty item.to.ask how I can return for refund but have not had any response.
13. Januar 2024
Antwort von Bitstraps
Hi Amanda,
Hope you're well.
I've double-checked and we have sent you an email on the 17th regarding a replacement/return. Please get back in touch and we'd be happy to help.
Kind Regards,
Tom
Bought 2 straps from a well known…
Bought 2 straps from a well known online retailer but one was broken on delivery and the 2nd was not fit for purpose.
I am very pleased with the strap from Bitstraps in terms of ease of fitting and appearance. Delivery could have been a bit quicker but overall I am very happy with the item and the service I received.
17. Dezember 2023
Quick delivery and looks and feels like…
Quick delivery and looks and feels like the original strap
9. Dezember 2023
Poor customer service
I have emailed customer service twice regarding a refund or replacement, but have had no response.
update
Thanks for your reply Tom, hmm, strange, as I had been checking my junk folder for that same reason.
I'll get the item send back to you asap.
Kind regards
Lynne
25. November 2023
Antwort von Bitstraps
Hi Lynne,
We have responded to both of your emails but haven’t heard anything back. We’re assuming our emails have been marked as spam.
We also received your email regarding your return. That is completely fine with us.
Kind regards,
Tom
Two straps ordered.
I ordered two straps, Pink and Blue. Only the blue arrived. I received the pink later after contacting the supplier.
The straps are pretty tough”rubber” . Not as supple as the original Fitbit straps. I find them difficult to fasten and the end that tucks into the fastening is much longer than my original. Does the job but won’t buy again!
22. November 2023
Antwort von Bitstraps
Hi Enid,
Sorry to hear you're not completely satisfied with your order, if there is anything we can do to help, please let us know.
Kind Regards,
Tom
great price fits perfectly
12. November 2023
Can't go wrong.
Very good price especially when ordering 2. Quality very good, I didn't realize how much the original one had worn.
17. November 2023
Exactly as ordered and fast delivery
16. November 2023
Size’s are incorrect bought one stating…
Size’s are incorrect bought one stating one size fit’s all and it doesn’t go past 1st eyelet and keeps dropping off
9. November 2023
Antwort von Bitstraps
Hi Simon,
Sorry to hear you're not happy with your order. Please email us at support@bitstraps.co.uk and we help resolve your order.
Thanks,
Tom
Good experience ..but Nothing in particular stood out
Nothing in particular stood out , but overall positive experience.I love the strap better than the original one that came with the Fitbit Charge 5 because its breathable
2. November 2023
Quick service
7. November 2023
Good product
Really good fitbit bracelet but a link removal tool would yave been handy
23. Oktober 2023
Great products and fast delivery
Great products and fast delivery. I bought two (1 as a spare) and when my husband saw it he wanted one. Totally changed the look of my watch which was what I was looking for. Excellent quality.
I highly recommend this company.
3. Oktober 2023
Thanks tom
Got in touch and offerd a replacement. Thank you
18. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Bitstraps
Hi Jason,
Sorry to hear your strap has is not fit for purpose. We have been in touch via email but are waiting to hear back from you. We're eager to resolve your order.
Thanks,
Tom
Replacement strap
Easy to navigate website.
Choice of products 👌
Delivered within a few days of ordering and packaged well.
28. September 2023
Product appears to be well made
Product appears to be well made but time will tell how long it lasts
Strap arrived within the advertised window
24. September 2023
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