Birchwood Motors Bewertungen 

182
TrustScore 5 von 5

4.8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Very easy transaction. Emails back and forth with questions answered were prompt, when enquiring about the vehicle. Come down to view and test drive car was ready and placed next to another vehicl... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Amazing experience with birchwood, from start to finish they was good a communication. Showed me the car had a test drive was very helpful. Would highly recommend and a big thank you to Sam who got ev... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Bought a new car Sam Littlejohns was the sale person he was very helpful let take it for a drive did pressure me when I got back left me to myself. When I decided to buy he sorted all paper work ready... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Great experience buying my EV from Alex at Birchwood. He was really helpful finding out what features the car has, never any pressure. Good prices. I love the vehicle, will definitely go back next tim... Mehr ansehen

Unternehmensdetails

  1. Autohändler
  2. Gebrauchtwagenhändler

Vom Unternehmen geschrieben

Birchwood Motors is an independent used car dealership based in Cardiff, South Wales. We offer a wide selection of quality used vehicles, with a focus on competitive pricing, thorough preparation and straightforward customer service. We understand that buying a car is a significant decision. Our aim is to make the process as simple, transparent and enjoyable as possible, whether you are purchasing your first car, upgrading your current vehicle or buying from further afield. Every vehicle is carefully selected and prepared through our dedicated Preparation and Aftersales Centre before being offered for sale. Our preparation process includes mechanical inspections, cosmetic preparation and quality-control checks, helping us ensure that each vehicle meets the standards our customers expect. Our experienced team can assist with part exchanges, vehicle finance and additional warranty options. We take the time to understand each customer’s requirements and explain the available options clearly, without unnecessary pressure. Finance is subject to status and terms and conditions. Our relationship with customers does not end when they drive away. Our dedicated aftersales team is available to provide ongoing support and help resolve any concerns that may arise after purchase. Customer feedback is extremely important to us. Every review helps us understand what we are doing well and where we can improve. We are proud of the reputation we have built, but we also recognise that maintaining trust requires consistent standards and a willingness to listen. Whether you visit us in person or purchase remotely, our goal is the same: to provide a reliable vehicle, excellent value and a level of service that gives you confidence in choosing Birchwood Motors.


Kontaktinformationen

4.8

Hervorragend

TrustScore 5 von 5

182 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 33 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.8

Alle Bewertungen

(182)

66 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Great car , great service.

Me and my wife were so pleased with the care and professionalism alex showed to us all throughout us test driving the vehicles we were interested in with no hard sale pitch and no hassle . We are very happy with our lovely new car.

24. Februar 2024
Bewertung ohne vorherige Einladung
Birchwood Motors-Logo

Antwort von Birchwood Motors

Thankyou Mike, means a lot.

Glad to hear how happy you are with the car.

Kind Regards,

Alex

Bewertet mit 5 von 5 Sternen

Alex was super helpful and kind…

Alex was super helpful and kind assisting me to part ex my vehicle and purchase my new Captur. Outstanding customer service from start to finish. Keep doing what you're doing Alex as you're doing it right.

17. Februar 2024
Bewertung ohne vorherige Einladung
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Antwort von Birchwood Motors

Thankyou for the review Caryss, glad you are happy with the car!

All the best, Alex.

Bewertet mit 5 von 5 Sternen

Purchased a car from here.service was…

Purchased a car from here.service was absolutely amazing.had an issue with vehicle spoke with Alex and it's was sorted straight away with no hassle.couldnt be happier.will definitely be highly recommending them to everyone
Brilliant service
Thanks alex

9. Februar 2024
Bewertung ohne vorherige Einladung
Birchwood Motors-Logo

Antwort von Birchwood Motors

Thank you for that kind review, enjoy your new vehicle. All the best, Birchwood Motors

Bewertet mit 5 von 5 Sternen

Great customer experience

Had a wonderful experience with Alex who was patient and helpful in assisting me and answering all my questions as well as getting me my dream car swiftly.I'm glad I chose Birchwood Motors.thank you

5. Februar 2024
Bewertung ohne vorherige Einladung
Birchwood Motors-Logo

Antwort von Birchwood Motors

Thank you for that kind review! All the best, Alex

Bewertet mit 5 von 5 Sternen

Excellent Service and Car

Accurately marketed car, very attentive staff - Alex was excellent - sorted me the finance deal I needed in the short time frame and was kept abreast of progress at each stage by Alex. Picked up from the train station in my new car, checked it over (very much as described on the advert) took it for a test drive, tax sorted quickly by the team, papers signed and I was on my way as a happy customer. Highly recommend.

26. Januar 2024
Bewertung ohne vorherige Einladung
Birchwood Motors-Logo

Antwort von Birchwood Motors

Thank you for the review Ross! I'm glad you had a great experience with us! All the best, Alex

Bewertet mit 5 von 5 Sternen

Great customer service

I saw a very well presented Audi TT TFSI 2L Sport on AutoTrader, I made an email inquiry and was called back within a few hours. It was over a hundred miles away, so I requested a virtual tour of the car over WhatsApp, which Alex did straight away. I then put a deposit down and made arrangements to go and pick up the car out of hours. I was very grateful that they stayed open for me on a week night. The transaction was smooth and efficient. A few days later I discovered an issue with the center brake light, Alex offered the money for a replacement and fitting, and transferred it so that I wasn't out of pocket.

16. Januar 2024
Bewertung ohne vorherige Einladung
Birchwood Motors-Logo

Antwort von Birchwood Motors

Thank you for that lovely review James. I'm glad you are happy with you're new car. All the best, Alex

Bewertet mit 5 von 5 Sternen

Easy and quick way to buy a car

Saw the on auto trader phoned and ordered without viewing as I live in Liverpool but Morgan sent me a WhatsApp walking around that was just as good once delivery day was arranged alls I had to do was wait...from phone call to delivery 6 days now thats what I call service thanks to every at Birchwood.

16. Dezember 2023
Bewertung ohne vorherige Einladung
Birchwood Motors-Logo

Antwort von Birchwood Motors

Thank you for that lovely review Jason, I'm glad you are happy with you new car!
All the best,
Morgan

Bewertet mit 5 von 5 Sternen

I would like to thank these guys

I would like to thank these guys
They are friendly, good to talk to, helpful, help you though every step intil you leave with your new car

Can’t thank these guys enough for what they have done

Quick service the car is ready for when you arrive to collect

Thank you again, hope to get something again in the future

Josh

11. Dezember 2023
Bewertung ohne vorherige Einladung
Birchwood Motors-Logo

Antwort von Birchwood Motors

Thanks for that review Josh, it is much appreciated. Best wishes,
Morgan,
Birchwood Motors

Bewertet mit 5 von 5 Sternen

Thank you!

Can’t thank the boys at Birchwood enough for my experience at the dealership. Being left to wander around the cars before being approached my Oscar instantly put me at ease, something that didn’t happen at previously visited dealerships. His knowledge of cars helped guide me to make informed decisions, within my budget, and purchase my new car for my young family, which can often be daunting.

The time, both Morgan and Oscar, took to talk me through the process, help understand policies and even show me how to set up the Bluetooth helped to make something that I’ve usually found stressful, actually enjoyable. Thank you again both!

1. Dezember 2023
Bewertung ohne vorherige Einladung
Birchwood Motors-Logo

Antwort von Birchwood Motors

Thank you for that kind review Lauren. Best Wishes from Oscar & Morgan at Birchwood Motors!

Bewertet mit 5 von 5 Sternen

Prompt and professional experience

Unfortunately after purchasing my Meriva there were some engine issues whilst under warranty. Staff at Birchwood were as disappointed as me and did their best to resolve this. Unfortunately they were unable to do so. Within 24hrs I received a full refund including the cost of any extras that left me out of pocket. Staff were very apologetic and so helpful i would highly recommend them. Issue was resolved promptly and professionally.

26. Oktober 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Happened by chance to call in his…

Happened by chance to call in his dealership after seeing a car my wife had liked online ,a great experience from start to finish, Morgan was a pleasure to deal with ,none of that pushy salesman stuff ,I feel that his business will go from strength to strength and would certainly recommend him without hesitation

10. Juni 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Thank you so much Morgan for the…

Thank you so much Morgan for the perfect car buying experience today. you listened, trusted, explained and did the deal with care and attention. I will highly recommend you to friends, family and colleagues. good luck with your venture. You will go a long way!

13. März 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great service from Morgan!

Great service from Morgan, I will definitely be coming to Birchwood motors to get my next motor! Morgan gave me great advice on the car I purchased, need a car go to Birchwood motors!

3. März 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Possibly the best car buying experience I've ever had

Morgan is a fantastic guy to deal with, very honest and can't do enough to help and to give you confidence in your purchase. Bought a car that I'm very happy with. Morgan kindly had some work done to it for me prior to purchase and gave me a great price for my part ex. Will 100% be going back when the time comes to change the car again. Honestly can't recommend Birchwood Motors and Morgan enough!

14. Juli 2022
Bewertung ohne vorherige Einladung
Birchwood Motors-Logo

Antwort von Birchwood Motors

Thank you for that lovely review Nathan. I look forward to doing business again in the future!

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