Birchwood Motors Bewertungen 

181
TrustScore 5 von 5

4.8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Very easy transaction. Emails back and forth with questions answered were prompt, when enquiring about the vehicle. Come down to view and test drive car was ready and placed next to another vehicl... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Great experience buying my EV from Alex at Birchwood. He was really helpful finding out what features the car has, never any pressure. Good prices. I love the vehicle, will definitely go back next tim... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Bought a new car Sam Littlejohns was the sale person he was very helpful let take it for a drive did pressure me when I got back left me to myself. When I decided to buy he sorted all paper work ready... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We had great service for buying our car with questions answered and if not, investigated and replied to. One or two minor queries and issues were dealt with well leaving us happy to purchase the vehic... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Autohändler
  2. Gebrauchtwagenhändler

Vom Unternehmen geschrieben

Birchwood Motors is an independent used car dealership based in Cardiff, South Wales. We offer a wide selection of quality used vehicles, with a focus on competitive pricing, thorough preparation and straightforward customer service. We understand that buying a car is a significant decision. Our aim is to make the process as simple, transparent and enjoyable as possible, whether you are purchasing your first car, upgrading your current vehicle or buying from further afield. Every vehicle is carefully selected and prepared through our dedicated Preparation and Aftersales Centre before being offered for sale. Our preparation process includes mechanical inspections, cosmetic preparation and quality-control checks, helping us ensure that each vehicle meets the standards our customers expect. Our experienced team can assist with part exchanges, vehicle finance and additional warranty options. We take the time to understand each customer’s requirements and explain the available options clearly, without unnecessary pressure. Finance is subject to status and terms and conditions. Our relationship with customers does not end when they drive away. Our dedicated aftersales team is available to provide ongoing support and help resolve any concerns that may arise after purchase. Customer feedback is extremely important to us. Every review helps us understand what we are doing well and where we can improve. We are proud of the reputation we have built, but we also recognise that maintaining trust requires consistent standards and a willingness to listen. Whether you visit us in person or purchase remotely, our goal is the same: to provide a reliable vehicle, excellent value and a level of service that gives you confidence in choosing Birchwood Motors.


Kontaktinformationen

4.8

Hervorragend

TrustScore 5 von 5

181 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 33 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.8

Alle Bewertungen

(181)

64 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

Whilst in the middle negotiating a…

Whilst in the middle negotiating a prospective purchase, the plug was pulled on me by them. No notification to me of such ,I found out that the purchase price had been hiked up 600 pounds by revisiting the web page. I would have expected notification of this, but to keep me out the way this is what they did.
Customer service and respect is lacking
Be careful of negotiating with them.

11. Oktober 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great service!

Initially only looking to purchase one car but we ended up buying two! The process was seamless from start to finish! We did have 1 or 2 problems but this was dealt with so quickly and professionally by Alex who kept us updated along the way. Alex was super helpful and knowledgable. Would definitely recommend and will be back in the future.

12. September 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Good

Staff professional and well informed. Everything done in a speedy and efficient manner, no false promises or pressurised sales tactics. Vehicle purchased at a fair price and in excellent condition.
Would recommend and will be returning in future.

1. September 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Bought a Toyota Hilux from Birchwood…

Bought a Toyota Hilux from Birchwood motors and I have got to say I have received a 1st class service from them from start to finish
Very pleasant and helpful staff that go out of their way to help
Thanks will definitely use these guys in the future

2. Juni 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great Experience

Experience of buying a car from Birchwood Motors was quick and simple. Alex was helpful and the whole process couldn't have been easier.

13. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

A very Professional and Friendly Service

I was fortunate in purchasing a very nice VW Golf and given a very reasonable price for my part exchange at Birchwood Motors; I also received a very friendly, helpful and professional service from Alex, he also sorted out all the documentation I required for the retention of my private registration plate, including the transfer of my plate to my new car and even provided me with my new private plates!

I would certainly recommend using this company when looking for a vehicle and I would definitely consider using them again in the future.

Thank you Alex

5. März 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Top Service.

Alex made the whole experience easy and smooth. Nothing was too much trouble for him and he gave us plenty of information. We had a small issue when the car was delivered, but having spoken to Alex about it, he rectified it straight away. I wouldn't hesitate to use them again.

25. Februar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I got a great car exactly as…

I got a great car exactly as advertised.Alex and the team were very helpful throughout.

20. Februar 2025
Bewertung ohne vorherige Einladung
Birchwood Motors-Logo

Antwort von Birchwood Motors

Hi Adam,

Thankyou for the kind words, over the moon to hear that you are pleased with your new vehicle.

Kind regards,
Alex
Birchwood Motors Ltd

Bewertet mit 5 von 5 Sternen

Really friendly and professional

Really friendly and professional. Love my new car and everything explained clearly. Small windscreen issue dealt with quickly and paid for. Very pleased and would recommend Birchwood

19. Februar 2025
Bewertung ohne vorherige Einladung
Birchwood Motors-Logo

Antwort von Birchwood Motors

Hi Collette,

Thankyou for this wonderful review, glad to hear how pleased you are with your new car. Was lovely meeting you and your family!

All the best,
Alex
Birchwood Motors Ltd

Bewertet mit 5 von 5 Sternen

Great service by alex everything was…

Great service by alex everything was explained well .

21. Februar 2025
Bewertung ohne vorherige Einladung
Birchwood Motors-Logo

Antwort von Birchwood Motors

Hi Jeffery,

Thank you so much for the kind words, hope you are enjoying your outlander!

All the best,
Alex
Birchwood Motors Ltd

Bewertet mit 5 von 5 Sternen

Alex was a great help in the purchase…

Alex was a great help in the purchase of my new car and they gave me a very reasonable PX value that beat sites like motorway and WBAC. Highly reccomend

26. Februar 2025
Bewertung ohne vorherige Einladung
Birchwood Motors-Logo

Antwort von Birchwood Motors

Hi Ollie,

Thankyou for this review, we have very competitive part exchange prices. Very pleased to hear that we have beat prices of bigger companies.

Hopefully we see you again in the future!

Kind regards,
Alex
Birchwood Motors Ltd

Bewertet mit 5 von 5 Sternen

Overall Great

Overall Great! I went to Birchwood to buy my first car. From the start they were responsive and helpful and booked me in to view a car within the day.

I spoke to both Morgan and Alex (who mostly handled the sale) and both were consistently helpful and friendly. I never felt pressured and they gave all the time and info and info I needed to make the decision.

The car was very reasonably priced for its age/condition, as was the other car from them I considered.

Once I decided to buy the process was smooth and well run. Before I bought, they MOT'd the car as it was approaching renewal date (which I appreciated) and they were really helpful with the car tax and paperwork for me on the day.

Overall, I'd really recommend Birchwood.

15. Februar 2025
Bewertung ohne vorherige Einladung
Birchwood Motors-Logo

Antwort von Birchwood Motors

Hi David,

Wow, I am so pleased to hear about your experience. Buying your first car can be very tricky, super glad to hear that you felt comfortable in our hands throughout the whole process. Thankyou for choosing Birchwood for your first car and hopefully in the future your second or third car too!

Kind regards,
Alex
Birchwood Motors Ltd

Bewertet mit 5 von 5 Sternen

Great buying experience

Alex was a pleasure to deal with, I liked the laid back atmosphere of Birchwood Motors, the car was immaculate and I would definitely use them again!

22. Februar 2025
Bewertung ohne vorherige Einladung
Birchwood Motors-Logo

Antwort von Birchwood Motors

Hi Lisa,

Thankyou very much for the review, very happy to hear you were comfortable during your experience with us. Look forward to seeing you again in the future!

Thanks,
Alex
Birchwood Motors Ltd

Bewertet mit 5 von 5 Sternen

Bought the car blind, everything was super

Bought the car blind, came in the condition it was advertised and everyone was super helpful. Especially Alex. Would recommend buying from again!

13. Februar 2025
Bewertung ohne vorherige Einladung
Birchwood Motors-Logo

Antwort von Birchwood Motors

Hi Adam,

Thanks for this lovely review, buying a car blind can be very nerve racking. So glad to hear how pleased you are with it.

Thanks for choosing Birchwood Motors!

All the best,
Alex
Birchwood Motors Ltd

Bewertet mit 5 von 5 Sternen

Fantastic Customer Service

Travelled for over 2 hours to view a Audi A4 Avant. Alex was fantastic at answering my questions and helping me reserve the car the day before visiting.
The car was fresh stock and required an MOT, Alex arranged for it to be MOT'D first thing ready for my arrival!
The car was lovely and Alex met us and was keen to help with questions bit left us alone for plenty of time to look over the car and it's documents.
I ended up buying the car, very happy with the vehicle and service!
Thank you Alex!

8. Februar 2025
Bewertung ohne vorherige Einladung
Birchwood Motors-Logo

Antwort von Birchwood Motors

Hi Jacob,

I am extremely grateful for these kind words, thankyou for choosing Birchwood to supply your new Audi.

All the best,
Alex
Birchwood Motors Ltd

Bewertet mit 5 von 5 Sternen

Recently bought my new car from…

Recently bought my new car from birchwood motors. The staff are brilliant and friendly. Alex was brilliant and kept in contact the whole way through. Their attention to detail is amazing. I love my new car. Thank you birchwood 😃

8. Februar 2025
Bewertung ohne vorherige Einladung
Birchwood Motors-Logo

Antwort von Birchwood Motors

Hi Kelly,

Thanks a lot for the kind words, really pleased to hear how happy you are with your new vehicle. Hopefully we see you again in the future at some point!

All the best,
Alex
Birchwood Motors Ltd

Bewertet mit 5 von 5 Sternen

Great

I recently purchased two cars though Morgan at Birchwood Motors.Morgan is very professional, helpful and has all the knowledge. Definitely Top place in Cardiff to buy a car if you are looking for a new one. Would 100% recommend Birchwood Motors, 10/10! Thank you

31. Januar 2025
Bewertung ohne vorherige Einladung
Birchwood Motors-Logo

Antwort von Birchwood Motors

Dear Hanna,

Thank you very much for that excellent review. I'm glad we were able to source you two quality vehicles.

All the best,
Morgan - Birchwood Motors

Bewertet mit 5 von 5 Sternen

Excellent buying experience.

An excellent experience of buying a used car from Birchwood motors. Full credit both to Alex and to Morgan who sets the tone for a professional and courteous service. There was one little problem which has been swiftly resolved, so I would thoroughly recommend this garage and the team there.

24. Januar 2025
Bewertung ohne vorherige Einladung
Birchwood Motors-Logo

Antwort von Birchwood Motors

Hi Michael,

Thankyou very much for this lovely review, glad to hear you are pleased with your purchase.

All the best,
Birchwood Motors Ltd

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr