Very easy transaction. Emails back and forth with questions answered were prompt, when enquiring about the vehicle. Come down to view and test drive car was ready and placed next to another vehicl... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Great experience buying my EV from Alex at Birchwood. He was really helpful finding out what features the car has, never any pressure. Good prices. I love the vehicle, will definitely go back next tim... Mehr ansehen
Bought a new car Sam Littlejohns was the sale person he was very helpful let take it for a drive did pressure me when I got back left me to myself. When I decided to buy he sorted all paper work ready... Mehr ansehen
Unternehmen hat geantwortet
We had great service for buying our car with questions answered and if not, investigated and replied to. One or two minor queries and issues were dealt with well leaving us happy to purchase the vehic... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Birchwood Motors is an independent used car dealership based in Cardiff, South Wales. We offer a wide selection of quality used vehicles, with a focus on competitive pricing, thorough preparation and straightforward customer service. We understand that buying a car is a significant decision. Our aim is to make the process as simple, transparent and enjoyable as possible, whether you are purchasing your first car, upgrading your current vehicle or buying from further afield. Every vehicle is carefully selected and prepared through our dedicated Preparation and Aftersales Centre before being offered for sale. Our preparation process includes mechanical inspections, cosmetic preparation and quality-control checks, helping us ensure that each vehicle meets the standards our customers expect. Our experienced team can assist with part exchanges, vehicle finance and additional warranty options. We take the time to understand each customer’s requirements and explain the available options clearly, without unnecessary pressure. Finance is subject to status and terms and conditions. Our relationship with customers does not end when they drive away. Our dedicated aftersales team is available to provide ongoing support and help resolve any concerns that may arise after purchase. Customer feedback is extremely important to us. Every review helps us understand what we are doing well and where we can improve. We are proud of the reputation we have built, but we also recognise that maintaining trust requires consistent standards and a willingness to listen. Whether you visit us in person or purchase remotely, our goal is the same: to provide a reliable vehicle, excellent value and a level of service that gives you confidence in choosing Birchwood Motors.
Kontaktinformationen
The Filling Station, Penarth Road, CF11 8TW, Cardiff, Vereinigtes Königreich
- 02921 202 902
- sales@birchwoodmotors.co.uk
- birchwoodmotors.co.uk
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 33 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Whilst in the middle negotiating a…
Whilst in the middle negotiating a prospective purchase, the plug was pulled on me by them. No notification to me of such ,I found out that the purchase price had been hiked up 600 pounds by revisiting the web page. I would have expected notification of this, but to keep me out the way this is what they did.
Customer service and respect is lacking
Be careful of negotiating with them.
Great service!
Initially only looking to purchase one car but we ended up buying two! The process was seamless from start to finish! We did have 1 or 2 problems but this was dealt with so quickly and professionally by Alex who kept us updated along the way. Alex was super helpful and knowledgable. Would definitely recommend and will be back in the future.
Good
Staff professional and well informed. Everything done in a speedy and efficient manner, no false promises or pressurised sales tactics. Vehicle purchased at a fair price and in excellent condition.
Would recommend and will be returning in future.
Bought a Toyota Hilux from Birchwood…
Bought a Toyota Hilux from Birchwood motors and I have got to say I have received a 1st class service from them from start to finish
Very pleasant and helpful staff that go out of their way to help
Thanks will definitely use these guys in the future
Great Experience
Experience of buying a car from Birchwood Motors was quick and simple. Alex was helpful and the whole process couldn't have been easier.
A very Professional and Friendly Service
I was fortunate in purchasing a very nice VW Golf and given a very reasonable price for my part exchange at Birchwood Motors; I also received a very friendly, helpful and professional service from Alex, he also sorted out all the documentation I required for the retention of my private registration plate, including the transfer of my plate to my new car and even provided me with my new private plates!
I would certainly recommend using this company when looking for a vehicle and I would definitely consider using them again in the future.
Thank you Alex
Top Service.
Alex made the whole experience easy and smooth. Nothing was too much trouble for him and he gave us plenty of information. We had a small issue when the car was delivered, but having spoken to Alex about it, he rectified it straight away. I wouldn't hesitate to use them again.
I got a great car exactly as…
I got a great car exactly as advertised.Alex and the team were very helpful throughout.

Antwort von Birchwood Motors
Really friendly and professional
Really friendly and professional. Love my new car and everything explained clearly. Small windscreen issue dealt with quickly and paid for. Very pleased and would recommend Birchwood

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Great service by alex everything was…
Great service by alex everything was explained well .

Antwort von Birchwood Motors
Alex was a great help in the purchase…
Alex was a great help in the purchase of my new car and they gave me a very reasonable PX value that beat sites like motorway and WBAC. Highly reccomend

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Alex was great made the whole process…
Alex was great made the whole process quick and easy.

Antwort von Birchwood Motors
Overall Great
Overall Great! I went to Birchwood to buy my first car. From the start they were responsive and helpful and booked me in to view a car within the day.
I spoke to both Morgan and Alex (who mostly handled the sale) and both were consistently helpful and friendly. I never felt pressured and they gave all the time and info and info I needed to make the decision.
The car was very reasonably priced for its age/condition, as was the other car from them I considered.
Once I decided to buy the process was smooth and well run. Before I bought, they MOT'd the car as it was approaching renewal date (which I appreciated) and they were really helpful with the car tax and paperwork for me on the day.
Overall, I'd really recommend Birchwood.

Antwort von Birchwood Motors
Great buying experience
Alex was a pleasure to deal with, I liked the laid back atmosphere of Birchwood Motors, the car was immaculate and I would definitely use them again!

Antwort von Birchwood Motors
Bought the car blind, everything was super
Bought the car blind, came in the condition it was advertised and everyone was super helpful. Especially Alex. Would recommend buying from again!

Antwort von Birchwood Motors
Fantastic Customer Service
Travelled for over 2 hours to view a Audi A4 Avant. Alex was fantastic at answering my questions and helping me reserve the car the day before visiting.
The car was fresh stock and required an MOT, Alex arranged for it to be MOT'D first thing ready for my arrival!
The car was lovely and Alex met us and was keen to help with questions bit left us alone for plenty of time to look over the car and it's documents.
I ended up buying the car, very happy with the vehicle and service!
Thank you Alex!

Antwort von Birchwood Motors
Recently bought my new car from…
Recently bought my new car from birchwood motors. The staff are brilliant and friendly. Alex was brilliant and kept in contact the whole way through. Their attention to detail is amazing. I love my new car. Thank you birchwood 😃

Antwort von Birchwood Motors
Great guys and Alex was amazing 👍🏻👍🏻👍🏻

Antwort von Birchwood Motors
Great
I recently purchased two cars though Morgan at Birchwood Motors.Morgan is very professional, helpful and has all the knowledge. Definitely Top place in Cardiff to buy a car if you are looking for a new one. Would 100% recommend Birchwood Motors, 10/10! Thank you

Antwort von Birchwood Motors
Excellent buying experience.
An excellent experience of buying a used car from Birchwood motors. Full credit both to Alex and to Morgan who sets the tone for a professional and courteous service. There was one little problem which has been swiftly resolved, so I would thoroughly recommend this garage and the team there.

Antwort von Birchwood Motors
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