Biorootlabs Bewertungen 

Antwort von Biorootlabs

Vor 3 Tagen

It absolutely makes our day to hear that you're happy with your experience! Thank you so much for taking the time to share your feedback. We're truly delighted that you're satisfied with the results and appreciate you choosing our Turmeric Curcumin 95 capsules.

Your support means the world to us, and we're grateful to have you as part of the BioRoot Labs community. Thank you again for your trust and encouragement. Here's to your continued satisfaction!

Antwort von Biorootlabs

Vor 3 Tagen

We're genuinely sorry to hear how upsetting and frustrating this experience has been, and we appreciate you taking the time to share your concerns with us. We certainly don't want any customer to feel that their trust has been misplaced.

We'd like to clarify that our subscription option is presented during checkout, directly above the Add to Cart button, and clearly states: "Save 20% with automatic refills. Shipped every month. No commitment. Cancel anytime." This is displayed prominently so customers can see when they select the subscription option.

Subscriptions are designed to offer flexibility and can be managed or cancelled at any time through our customer portal by clicking the "Manage Subscription" tab at the top of our website. There is no need to follow links in our emails; customers simply log in using the exact same email address used when placing their order. Once cancelled, no further subscription orders will be generated or shipped.

That said, we're particularly concerned to hear that you previously contacted us requesting cancellation and removal of your stored payment details, yet experienced another charge. We take this seriously and would really appreciate the opportunity to review your correspondence, account and payment history to understand what happened.

Please reach out to us at info@biorootlabs.com so our team can personally investigate and address your refund concerns. We respect your decision to contact your bank and raise a dispute.

Your trust means a great deal to us, and we're truly sorry for the stress this situation has caused. We hope to have the opportunity to look into this properly and work towards a fair resolution.

Antwort von Biorootlabs

Vor 3 Tagen

It truly warms our hearts to know we could make your day a little easier! Thank you so much for sharing such lovely feedback. We're delighted that our team's quick response and helpful support made a positive difference, especially on a busy and chaotic day. We'll be sure to pass your kind words along to Rosie, as recognition like this means so much. We genuinely appreciate your trust in BioRoot Labs and are always happy to help whenever you need us. Sending you our warmest wishes for calmer, brighter days ahead!

Antwort von Biorootlabs

Aktualisiert vor 3 Tagen

We're absolutely delighted to receive your positive feedback! Thank you for your kind words about our Turmeric Curcumin 95 capsules and customer service.

Providing quality products alongside friendly, reliable support is something our whole team is passionate about. It means so much to know we've delivered a positive experience.

Antwort von Biorootlabs

Vor 3 Tagen

We’re truly sorry for the confusion and inconvenience caused by receiving more products than you expected. We completely understand how frustrating this must be, especially when you only intended to order one.

We'd love the opportunity to look into your order and clarify what happened. Our subscription option is displayed during checkout, directly above the Add to Cart button, stating: "Save 20% with automatic refills. Shipped every month. No commitment. Cancel anytime." This allows customers to choose automatic monthly deliveries at a discounted price.

Subscriptions can be freely managed or cancelled through our customer portal by clicking the "Manage Subscription" tab at the top of our website. You can log in using the exact same email address used to place your order, without needing to follow any email links. Once cancelled, no further subscription orders will be generated or shipped.

We'd also appreciate it if you could contact us at info@biorootlabs.com so our support team can review the additional deliveries and assist with your cancellation request.

Your satisfaction genuinely matters to us, and we're passionate about making sure every customer has a positive experience. Thank you for giving us the opportunity to put things right!

Antwort von Biorootlabs

Vor 3 Tagen

We’re genuinely sorry that this experience has left you feeling frustrated and disappointed. We truly appreciate you sharing your feedback, and we understand how concerning repeated charges and unexpected deliveries can be.

We'd like to clarify that our subscription option is presented during checkout, directly above the Add to Cart button, and clearly states: "Save 20% with automatic refills. Shipped every month. No commitment. Cancel anytime." This is displayed prominently so customers can clearly see when choosing the automatic refill option.

Subscriptions can be freely managed or cancelled through our customer portal by clicking the "Manage Subscription" tab at the top of our website. There is no need to follow links in our emails; simply log in using the exact same email address used to place your order. Once cancelled, no further subscription orders should be generated or shipped.

However, we're particularly sorry to hear that you continued receiving charges and deliveries despite attempting to cancel. We'd really like to investigate this properly, review your account and billing history, and understand why this happened.

Please contact our support team at info@biorootlabs.com so we can personally look into your concerns, including the unexpected shipments and return options.

Your trust is incredibly important to us, and we never want anyone to feel disappointed with their experience. Thank you for bringing this to our attention and allowing us the opportunity to help make things right.

Antwort von Biorootlabs

Vor 3 Tagen

We love hearing that everything went smoothly! Thank you so much for your kind feedback. We're delighted that you found the process easy and hassle-free. We always strive to make every step as simple and enjoyable as possible for our customers. Your support means so much to us, and we truly appreciate you choosing BioRoot Labs. Thank you for being part of our journey!

Antwort von Biorootlabs

Vor 3 Tagen

Thank you so much for letting us know, and we're sorry to hear you weren't able to use the product due to your doctor's advice. We completely understand that your health and well-being must always come first, and we fully respect your decision.

We appreciate you taking the time to return the capsules and would be happy to help with any questions regarding your return or refund. Please feel free to contact our friendly support team at info@biorootlabs.com so we can look into everything and assist you further.

Your experience matters to us, and we sincerely appreciate the opportunity to have served you. Wishing you all the very best!

Antwort von Biorootlabs

Vor 4 Tagen

It’s wonderful to hear such lovely feedback! We’re truly grateful for your kind words and recommendation. Making sure our customers feel supported and confident in their experience means so much to us. Thank you for choosing us and for your trust in our products. We really appreciate your support!

Antwort von Biorootlabs

Vor 4 Tagen

We’re so pleased to hear you had a positive experience with us! Providing accurate information and professional, helpful service is something we truly pride ourselves on. Thank you for taking the time to share your feedback and for your support. It means a lot to our team!

Antwort von Biorootlabs

Vor 4 Tagen

We’re delighted to hear you received such helpful service! Making sure our customers feel valued, supported and well looked after is always our priority. Thank you so much for your lovely feedback and for choosing us. We truly appreciate your support!

Antwort von Biorootlabs

Vor 4 Tagen

Thank you for sharing your honest feedback with us! We’re really pleased to hear that the communication and support you received were positive and that everything was handled efficiently. We also appreciate you raising your concerns about repeat orders and subscriptions, as making these details clear and transparent is incredibly important to us. Your feedback genuinely helps us improve, and we’re grateful for your patience and understanding. Thank you for giving us the opportunity to put things right!

Antwort von Biorootlabs

Vor 4 Tagen

What a lovely review to receive! We’re thrilled that you were happy with the speed of our response and the outcome. Providing friendly, prompt and helpful support is something we truly care about. Thank you for taking the time to share your experience and for your wonderful support. It means the world to us!

Antwort von Biorootlabs

Vor 5 Tagen

Thank you so much for sharing your feedback! We truly appreciate your thoughts and completely understand that price is an important factor when choosing a supplement. We always strive to provide the best possible value by offering quality Turmeric Curcumin 95 capsules that support your wellness journey. We also occasionally offer special promotions and discounts to make our products more accessible. Your support means a lot to us, and we hope to continue being part of your wellness routine!

Antwort von Biorootlabs

Vor 5 Tagen

We're so happy to hear your order arrived promptly! Thank you for taking the time to share your experience with us. We truly appreciate your support and are delighted that everything went smoothly with your delivery. Your satisfaction means the world to us, and we hope you continue enjoying your Turmeric Curcumin 95! Wishing you all the best on your wellness journey!

Antwort von Biorootlabs

Vor 5 Tagen

It truly makes our day to hear such kind words! Thank you so much for taking the time to share your experience. We always strive to make communication easy, friendly, and hassle-free, so we're delighted to know you felt well taken care of. Your trust and support mean so much to our team, and we look forward to serving you again. Thanks for being part of the BioRoot Labs family!

Antwort von Biorootlabs

Vor 5 Tagen

We’re truly sorry that your delivery experience fell short of expectations. ❤️ We completely understand how frustrating it must have been to wait longer than expected, especially with tracking information that wasn’t accurate or properly updated. This is certainly not the level of service we want anyone to experience.

Thank you for your patience and for taking the time to share your feedback. We’re pleased your Turmeric Curcumin 95 capsules have finally arrived, but we sincerely apologise for the inconvenience and disappointment caused along the way.

Your satisfaction means a great deal to us, and we genuinely appreciate the opportunity to improve. If there’s anything further we can assist you with, please don’t hesitate to reach out to us at info@biorootlabs.com.

Antwort von Biorootlabs

Vor 5 Tagen

It absolutely makes our day to hear such wonderful feedback! Thank you so much for your kind words and for choosing BioRoot Labs.

We're thrilled that you're happy with both our products and service. We put our heart into providing quality products and making every customer experience a positive one, so knowing we've delivered that means the world to us.

Your support and trust truly motivate our team to keep doing our very best. We look forward to serving you again!

Antwort von Biorootlabs

Vor 5 Tagen

Thank you so much for your kind feedback and for sharing your experience with our Turmeric Curcumin 95 capsules! We're absolutely delighted to hear that you're happy with the product.

We completely understand that having four full bottles means you have plenty in stock for now, and we're sorry the delivery frequency hasn't suited your needs.

Just to clarify, the subscription option was selected during checkout. It is clearly displayed directly above the Add to Cart button, stating: "Save 20% with automatic refills- Shipped every month. No commitment. Cancel anytime." This is intended to make the recurring delivery arrangement clear before an order is placed.

The good news is that you are always in control of your subscription! You have access to your own customer portal, where you can manage, pause or cancel your subscription whenever you wish, without needing to contact us.

We've also checked your account and can confirm that the subscription registered under a****r***2****@yahoo.com has already been successfully cancelled. Rest assured, no further subscription orders will be generated or shipped to you.

For future reference, you can access your subscription portal at any time:

Visit our website and click the Manage Subscription tab at the top of the page.
Log in using the exact same email address you used when placing your order.
From there, you can manage or cancel your subscription directly.
There's no need to follow any link in our emails.

We truly appreciate your support and are grateful that you've enjoyed our product. We'd love to welcome you back whenever you're ready to replenish your supply!

If you need any further assistance, please don't hesitate to reach out to us at info@biorootlabs.com.

Antwort von Biorootlabs

Vor 5 Tagen

What a wonderful review to receive! Thank you so much for your kind words and recommendation. We're absolutely delighted to hear that you've had such a positive experience with our customer service.

It's especially lovely to know that our team's prompt assistance and willingness to help made such a great impression. We truly believe that looking after our customers is just as important as providing quality products.

Your support and trust mean the world to us, and we're grateful to have you as part of the BioRoot Labs family. We look forward to serving you again!