Strap broke within a year of light use - these are advertised as high quality luxury items so I expect much more durability. Unfortunately customer services promises and words are full of hot air.... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Products are reasonable for the money but their stock control and deliveries are haphazard and inconsistent. As others have said sometimes an order just never arrives. Customer service will email back... Mehr ansehen
After having ordered I was unsure if it was a scam or not. Their tracking website added more doubts as it was not any official website to track your parcel. Having received my Apple Ultra titanium... Mehr ansehen
Ordered two I vintage leather bands in September from Bezeli, one in Black and one in Pattern Brown, to replace my Popov leather band I used the previous few Summers because it is so thin and getting... Mehr ansehen
Unternehmen hat geantwortet
2.4
Mangelhaft
96 Bewertungen
Hat keine negativen Bewertungen beantwortet
So nutzt dieses Unternehmen Trustpilot
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Das haben sich andere Leute angesehen
Thank you Bezeli for promptly responding.
Thank you Bezeli for promptly responding to my complaint. My order was delivered yesterday and I love both of the iWatch bands---very nice! I've just placed another order. Thank you for your follow-up, very much appreciated. Happy to share this positive review.
29. April 2024
Bewertung ohne vorherige Einladung
Antwort von Bezeli
Hi Cynthia,
Thank you for your kind words. We're delighted to hear that you received your order promptly and that you're satisfied with the Bezeli bands. We appreciate your support and look forward to serving you again in the future.
If you need any assistance with your new order or have any questions, feel free to reach out.
RESOLVED Order Apr14– DELIVERED
RESOLVED—ORDER NOW RECEIVED. Ordered 2 iWatch bands on April 14 and my credit card was billed April 15 but product not delivered. I sent an email to Bezeli Support with the order details. NEED RESPONSE, or complaint will be escalated on social media.
13. April 2024
Bewertung ohne vorherige Einladung
Antwort von Bezeli
Hi Cynthia,
We apologize for any inconvenience you've experienced. Your satisfaction is of utmost importance to us, and we recognize the significance of promptly addressing and resolving any concerns you may have.
Your email was received around 3 hours ago, and we're actively striving to address all inquiries within 24 hours, prioritizing them on a first-come, first-served basis. We appreciate your patience and understanding during this time.
After reviewing the order details, we've confirmed that the package has reached your country and is currently being processed at your local sorting facility. Please anticipate tracking updates by the end of the week. We've sent complete tracking information to your email for your reference.
If you need further assistance, please don't hesitate to reach out to us via email at support@bezeli.com with the subject "Trustpilot review." This will allow us to assist you promptly.
Great customer service and beautiful strap…
Ordered and received a leather strap which when it arrived was scratched . Send a picture of this and a request for a replacement . Next day I received an apology by email and confirmation that a new strap would be sent . That arrived today along with another strap I purchased after receiving such great customer service .
The straps are lovely too .
Thank you Bezeli
13. April 2024
Bewertung ohne vorherige Einladung
Antwort von Bezeli
Hi James,
We appreciate your positive feedback! It brings us great joy to hear that you enjoyed our product/service. Our goal is always to make our customers happy, and we're delighted to have achieved that with your experience. If you have any more feedback or suggestions, feel free to share them with us.
Thank you for your support!
This company is a fraud
This company is a fraud. I have ordered from them and haven’t received the product yet. Its been months. I reached out to their support and they mentioned that they will send it again. This time again the tracking shows item being delivered whereas there was no delivery done to my address or post office. BEWARE!
@bezeli - Stop posting template replies. Your order re shipment is also showing delivered whereas I haven’t received any. You have been sending me template emails about contacting your courier who doesn’t even reply to my emails. Who’s responsible for delivering my product? I am facing this harassment and when I ask for refund you guys asked me to contact the courier as well. This is a complete scam that you’re running.
Regarding your shipment status - I can build a website tomorrow showing the same information but that doesn’t mean that has happened. As an organisation you should take responsibility towards ensuring that your customers that you are so pretentiously concerned about has received the item successfully or take it up with the courier instead of harassing the customer.
Also, people reading this review please check the reply from Bezeli and decide if you would like to face the same consequences. They show that they ship from China and don’t care if the product has delivered or not. You will neither get a call or reply to your email from their courier partner whatsoever. You have been warned.
Order no. - 56046
Local Courier: Quantum Solutions
Tracking Number: QR218215453HK
19. März 2024
Bewertung ohne vorherige Einladung
Antwort von Bezeli
Hi,
We apologize for any inconvenience you've experienced. Your satisfaction is of utmost importance to us, and we recognize the significance of promptly addressing and resolving any concerns you may have.
Upon reviewing the tracking information for your order, it seems that the package was marked as delivered on March 2. Regrettably, you did not receive it, prompting us to offer a complimentary reshipment to address the issue on March 10. However, the tracking information for the reshipment indicates that it was also delivered on March 22, despite your non-receipt. It's indeed unusual for a package to be marked as delivered but not received, especially when the address is correct. When an order reaches the "delivered" status, it usually signifies that the delivery has been completed, and the package should be in your possession.
If you have concerns about the delivery or a possible lost package, please email us at support@bezeli.com, including your order details and the subject "Trustpilot review," so we can assist you promptly.
Still awaiting my order
Still awaiting my order. No reaction from support. No notice about shipping. Dropshipping scam?
12. März 2024
Bewertung ohne vorherige Einladung
Antwort von Bezeli
Hi Peit-Hein,
We apologize for any inconvenience you've experienced. Your satisfaction is of utmost importance to us, and we recognize the significance of promptly addressing and resolving any concerns you may have.
We have checked the order and indeed, it is now showing a return to sender status. While we strive to offer exceptional service, certain factors, such as shipping and handling, are beyond our direct control. Regrettably, occasional issues like this can arise, and we deeply regret any disruption to your experience with us.
To address your concern, we emailed you to offer a reshipment or refund.
We look forward to your response.
Another drop ship china product
Another drop ship china product. These are from china along. You can find them on Aliexpress. These guys along with alot of others are bought in bulk on alibaba or aliexpress and resold for twice as much.
There seems to be alot of the "luxury" companies out there, be careful and do research on the products you buy. Bezeli is definately not an italian company lol. These guys take a less expensive product from china and slap and expensive name on it and resell it. There are absolutely no ties to italy. Company headquarters is a PO box in california lol.
7. März 2024
Bewertung ohne vorherige Einladung
Antwort von Bezeli
Hi Oscar,
We apologize for any inconvenience you've experienced. Your satisfaction is of utmost importance to us, and we recognize the significance of promptly addressing and resolving any concerns you may have.
Please email us at support@bezeli.com, including your order details and the subject "Trustpilot review," so we can assist you promptly. At the moment, we couldn't find any orders linked to your name.
We look forward to hearing from you.
After three week i still havent got my…
After three week i still havent got my wristband and no update on the trackingnumber since the day i ordered.
22. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Bezeli
Hi Lars,
We are sorry about your negative experience. Your satisfaction is our top priority, and we understand the importance of promptly addressing and resolving any issues.
Upon checking the details of your order, there's a delay in shipping due to high demand. We have sent delay notifications via email and we apologize for any inconvenience caused by not receiving them.
To address your concern, we have refunded the order in full and you should receive the money back in a few business days.
Please let us know if there’s anything I can help you with.
Stay away from this company
Bought a watch strap from this company which appeared to be faulty, which caused my watch to fall from my wrist , understandable I would not be comfortable in attaching another Apple Watch to one of there straps and they are refusing to accept the strap back and refund, I would strongly advise to stay away from this company and there shoddy merchandise
since this review was posted Bezeli offered a 50% refund which i felt had no other option other to accept, they then went on to refund 25% and again i had to send numerous emails in order for them to honour this agreement.
after doing some research I became aware this is a common problem with their watch straps, they are not fit for purpose and would strongly advise anyone using this company, I certainly wont be making any further purchases.
10. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Bezeli
Hi,
We apologize for any inconvenience you've experienced. Your satisfaction is of utmost importance to us, and we recognize the significance of promptly addressing and resolving any concerns you may have.
Please email us at support@bezeli.com, including your order details and the subject "Trustpilot review," so we can assist you promptly. We look forward to hearing from you.
The band really good material when I…
The band really good material when I installed for second time click on top came off and broke click so cannot attach anymore so not good quality sorry
1. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Bezeli
Hi Richard,
We apologize for any inconvenience you've experienced. Your satisfaction is of utmost importance to us, and we recognize the significance of promptly addressing and resolving any concerns you may have.
Please email us at support@bezeli.com with the subject "Trustpilot review," and send some pictures/videos of the band if possible so we can assess the fault. We will happily send the replacement as part of the warranty process as soon as this is received.
We look forward to hearing from you.
Produit de qualité
Produit de qualité, tant pour les bracelets métalliques que pour le cuir.
Le temps de transport est un peu long parfois, une dizaine de jours mais le résultat à l'arrivée est satisfaisant.
26. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Bezeli
Hi Patrick,
We appreciate your positive feedback! It brings us great joy to hear that you enjoyed our product/service. Our goal is always to make our customers happy, and we're delighted to have achieved that with your experience.
If you have any more feedback or suggestions, feel free to share them with us. Thank you for your support!
Poor Customer Service and Non-Compliance with Warranty Rules
I purchased a titanium watch strap from Bezeli, which unfortunately became defective after just 10 months of use. I reached out to their support team twice, but received no response. According to their own warranty guidelines, I provided the required photo and description of the issue, expecting a replacement strap. However, Bezeli failed to honor their own rules.
In summary, I strongly discourage anyone from buying Bezeli products. Their lack of responsiveness and failure to adhere to their own policies make them an unreliable choice. Consider purchasing your watch straps elsewhere.
3. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Bezeli
Hi Lars,
We are sorry about your negative experience. Your satisfaction is our top priority, and we understand the importance of promptly addressing and resolving any issues.
Upon reviewing our records, we have confirmed that the warranty for your order expired in September. Please be informed that our warranty period lasts for only six months, as specified in our warranty policy. With your product now over 6 months out of warranty, any repair or replacement requests may no longer be covered under the original warranty agreement.
However, we prioritize your satisfaction as a valued customer, and as a gesture of goodwill, we are pleased to offer you a one-time courtesy replacement. We've sent you an email requesting more details to proceed with the replacement.
We look forward to hearing from you.
a nightmare!
a nightmare!
The first bracelet was broken upon delivery and the second bracelet was also broken three weeks later. no possibility of return or recourse from the company. I can only strongly advise everyone against it.
18. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Bezeli
Hi Birgitt,
We are sorry about your negative experience. Your satisfaction is our top priority, and we understand the importance of promptly addressing and resolving any issues. We just sent you an email to further assist you with the warranty process so a replacement can be arranged for the broken item. We look forward to your response.
Product great but shipping took 17 days…
Product great but shipping took 17 days very slow
11. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Bezeli
Hi Allan,
Thank you for your feedback. We sincerely apologize for the delay in delivery, but we are delighted to hear that you enjoyed the product. Rest assured, we are committed to consistently improving our delivery service to enhance the overall customer experience.
Bello e di qualità
Il bracciale è di qualità e si abbina molto bene. Ho avuto qualche problema con la regolazione della misura. Uno dei piolini , una volta tolto , ha avuto un malfunzionamento ed il bracciale si è aperto due volte (ed una volta l'orologio mi è caduto a terra). Faccio fatica a fidarmi del tutto e lo sto tenendo d'occhio.
8. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Bezeli
Hi Roberto,
We are sorry about your negative experience. Your satisfaction is our top priority, and we understand the importance of promptly addressing and resolving any issues. We just sent you an email to further assist you and start the warranty process for the band. We look forward to hearing from you.
I wasn’t sure… I am now
I wasn’t sure about the company nor their products but I was pleasantly surprised by them.
I bought both an Athlete Pro Sports strap and a Titanium band for my Apple Watch Ultra 2. So far, so good.
10. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Bezeli
Hi Alex,
Thanks for your feedback. We are so glad to know you liked it.
Amazingly good quality watch band..
26. November 2023
Bewertung ohne vorherige Einladung
Antwort von Bezeli
Hi,
Thanks for your feedback. We are so glad to know you liked it.
Best bang for the buck
Best bang for the buck! For the price, I can’t really complain. Also the customer service was really good. Their communication with the buyer was smooth and was able to help me out with any questions I had with the purchase. Looking forward to any other products worth the grab!
22. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Bezeli
Hi David,
We appreciate your positive feedback! It brings us great joy to hear that you enjoyed our product/service. Our goal is always to make our customers happy, and we're delighted to have achieved that with your experience. If you have any more feedback or suggestions, feel free to share them with us. Thank you for your support!
These are good quality and very cute
These are good quality and very cute. I love they have size adjustment links. Although, it did take time to get them I knew going in it would take time.
8. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Bezeli
Hi JaNae,
Thanks for your feedback. We are so glad to know you liked it.
useless
useless. too long shipping wait time, customer service not responding in time, bad sales experience
16. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Bezeli
Hi,
We are sorry about your negative experience. Your satisfaction is our top priority, and we understand the importance of promptly addressing and resolving any issues. We sent you an email to further assist you.
Combi van titanium en leather band…
Combi van titanium en leather band besteld. Omdat ik twee weken levertijd lang vond, heb ik een mailtje gestuurd naar de klantenservice met de vraag wanneer ik de artikelen kon verwachten. Vier tot vijf dagen later kreeg ik mijn mailtje retour afzender Bezelli. Geen antwoord op mijn vraag, of een andere fatsoenlijke reactie. Één dag later lag mijn bestelling voor de deur. Het spul ziet er geweldig uit, en voelt goed aan. Het leren bandje na drie dagen stuk ! Het stiftje wat het leren band met het (Apple) koppel systeem verbind krom getrokken. Eigenlijk mijn eigen fout . Maar omdat het leren band zo stug is behoeft het enige kracht om het bandje om je pols te sluiten.
Moet mijn ervaring bijstellen! Heb van Bezeli een gloednieuw leren bandje beloofd gekregen. Top !!!!
Week later een nieuwe leren bandje mogen ontvangen, topservice !!!
5. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Bezeli
Hi Denis,
We are sorry about your negative experience. Your satisfaction is our top priority, and we understand the importance of promptly addressing and resolving any issues.
We are sorry to know your Leather strap is faulty. We have successfully processed a replacement for the item and sent you an email for replacement confirmation. Please let us know if there’s anything I can help you with.
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