The only reason I am writing this as a 1 star is because I can not go any lower. I accidentally purchased an item which was my fault. But it said send an email so I did to get a refund and they will c... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I got an entertainment center and coffee table with LED lighting. The furniture is very well made and solid. It used 'cam lock' joints but also has dowel pins for added stability. The support is... Mehr ansehen
Unternehmen hat geantwortet
This bookshelf looks great! Very modern and the perfect size. Looks just like the pictures that are posted. Instructions were extremely easy, easier than IKEA. They also provided extra pieces for ea... Mehr ansehen
Unternehmen hat geantwortet
It arrived on time and well-packaged. The final result turned out better than expected, too. My only gripe is with the instructions; I often found they lacked clarity. (Words to go with the sometimes... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Bestier is a lifestyle brand that could highlight everyone's personality with our stylish home furnishing. We believe our products should adapt to your lifestyle and go with your flow since Bestier started with a seed of the concept, comfort zone. We constantly change and revise to push our product beyond just their form, all in an effort to make your home your own, a reflection of who you are. We do what's best to make sure you never lose the love of coming home, a truly magical feeling.
Kontaktinformationen
7511 Greenwood Ave N No 4106, 98103, seattle, Vereinigte Staaten
- 6575168759
- bestier.net
3.8
Gut
251 Bewertungen
Hat keine negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
Disappointed
Looked forward to seeing my son open his new gaming desk on his birthday. It arrived fast from amazon but the box was damaged and had been taped closed. There where more parts missing than I recieved. Had to take a day off work to recieve it and now I have to take another day off to return it and probably a third for a replacement. This hasn't been a good experience for me at all.
15. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Bestier
Dear Alan, this is Annie, the customer care center manager. Our customer satisfaction is always the priority to us, and we are committed to finding the most appropriate solution to meet your needs.
After reviewing the details of your issue with our staff, I believe there was a miscommunication, and we failed to provide a satisfactory solution. Sincerely apologize for any inconvenience caused by the damages. Because it is a FBA order, we have to suggest the customer to contact Amazon for a replacement.
But we totally under your feeling and would like to help. So we have issued the full refund to your account. You can keep the item or dispose it. I have also emailed you to express our apologies and would like to do some help for you.
Thank you for your valuable feedback, helping us identify our problems and make targeted improvements to prevent reoccurrence.
We appreciate again for your time and patience. All the best wishes to you and your family!
VERY SATISFIED
Customer service was awesome. They are really helpful and made sure my product came to me in good condition.
24. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Bestier
Thank you so much for your feedback and trust, dear emsokk. We will continue to work hard to provide customers with quality products and better services.
Beautfiul desk and customer support
I received a desk and it looked great and was easy to assemble. But a door had some minor damage and I contact Aria & Grace at Bestier and they offered a small refund or replacement of the door. Being that I hope to have the desk for a long time, I asked for a replacement door. I received shipping confirmation and tracking info and received the door quicker than they had advised and the new door is in perfect condition. Thanks for such excellent customer service and fixing my issue. Also, the desk is very well made and beautiful.
8. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Bestier
Dear Lisa, Thank you so much for taking the time to share your experience with us! We are delighted you have found our desk to be of great value and quality. We sincerely apologize for the inconvenience caused by the damages during the initial build. We're glad our customer service team was able to assist promptly and efficiently. The item has one year warranty, if there are any concerns when using the item, please don't hesitate to contact us, we are always here to help.
I bought a desk and it worked well
Desk looks perfect. Will recommend them any day
8. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Bestier
Hi Aubrey, Your kind words about us mean a lot to us, and we truly value your recommendation of Bestier. If you ever have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you.
Bestier great service and products.
I purchased two desks for my computer room from them through Amazon, Both were great from delivery, packaging and quality of product along with good instructions which were easy to follow. They include tools need and even spare screws just in case but were not needed as all fitted well. Had a minor glitch with one panel having the wrong size hole for the electrical socket and without hesitation a replacement was sent from China which arrived shortly after, Excellent products fantastic service and very good quality and value for money. I very happily recommending Bestier products.
31. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Bestier
Dear Alan, thank you very much for the feedback. We appreciate that you recommend our products to your family and friends. That would definitely be our greatest support and encouragement to do better and more for our dear customers. Thank you again for choosing Bestier—we appreciate your trust and look forward to serving you in the future.
Great Customer service
I quickly received my desk but was missing a bag of screws so I called Bestier on a Saturday. Much to my pleasant surprise, by Monday they called me first because they saw a missed call ! They immediately noted what I needed and sent it within a couple days. They also followed up a couple times to ensure I received what I needed and that it all worked out. Great customer service !
24. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Bestier
Dear Anna, our apologies for this inconvenience caused by the missing parts. We appreciate your trust and patiently waiting for us to help you solve the problem. We will continue to improve to avoid such problems as much as possible. Your kind words about our customer service team mean a lot to us, and we truly value your recommendation of Bestier. If you ever have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Easy communication and quick responses
Easy communication and quick responses. They gave me several options to help with my issue.
23. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Bestier
Dear valued customer, Thank you so much for your feedback and trust. We will continue to work hard to provide customers with quality products and better services. Ensuring customer satisfaction is our top priority, and we appreciate your patience and understanding throughout the process. Have a great day.
excellent customer service
They have an excellent customer service that truly stood out, because of that they have gained a loyal customer for life.
I use my adjustable desk daily for work and its simply amazing how good it is, and for its price it is a no brainer!
14. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Bestier
Thank you so much for taking the time to share your experience with us! We are delighted you have found our adjustable desk to be of great value and quality. We sincerely apologize for the inconvenience caused during the initial build. We're glad our customer service team was able to assist promptly and efficiently. We will continue to work hard to provide customers with quality products and better services. All best wishes!
Broken pieces made right
When our desk arrived, there were two broken pieces. I reached out to Bestier and they made it right.
I would look to use their products again.
22. März 2024
Bewertung ohne vorherige Einladung
Antwort von Bestier
Dear Chris, we sincerely apologize for the inconvenience caused by the damaged pieces during the initial build. We're glad our customer service team was able to assist promptly and efficiently. We will continue to work hard to provide customers with quality products and better services. Wish you all the best!
Great Customer Service
I bought a computer desk. One of the pieces had a scratch but I decide it wasn't worth the hassle. 4 months later the desk drawer ball bearings broke. I contacted the customer service department about the drawer. They were wonderful they sent replacement parts right away. I mentioned the piece that had the scratch and they replaced that too. I would buy their product just for the customer service alone. They always followed up and provided tracking numbers on my replacement pieces. Kudos to them!!!
16. April 2024
Bewertung ohne vorherige Einladung
Antwort von Bestier
Dear Tricia, we sincerely apologize for the inconvenience caused by the damaged pieces. Ensuring customer satisfaction is our top priority, and we appreciate your patience and understanding throughout the process. We're thrilled that the replacement part arrived swiftly, allowing you to complete the build without further issues. Thank you again for choosing Bestier—we appreciate your trust and look forward to serving you in the future.
It took a few days and videos
It took a few days and videos, but this company followed up and made sure we got a working electronic fireplace. My wife is happy with it!!
23. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Bestier
Hi Andy, Thank you so much for taking the time to share your experience with us! We're glad our customer service team was able to assist promptly and efficiently. Thank you again for choosing Bestier—we appreciate your trust and look forward to serving you in the future.
Truly professionals and 10/10 support…
Truly professionals and 10/10 support and service. I requested a part and they sent me within a week without any additional cost. Highly recommend.
1. März 2024
Bewertung ohne vorherige Einladung
Antwort von Bestier
Dear Kamran, your kind words about our customer service team mean a lot to us, and we truly value your recommendation of Bestier. If you ever have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you.
Great Bookshelf
This bookshelf looks great! Very modern and the perfect size. Looks just like the pictures that are posted. Instructions were extremely easy, easier than IKEA. They also provided extra pieces for each hardware for those just in case scenarios. Customer service was very responsive and nice. I would definitely buy from them again. Great product!
15. März 2024
Bewertung ohne vorherige Einladung
Antwort von Bestier
Hi Bari, thank you so much for taking the time to share your experience with us! We are delighted you have found our bookshelf to be of great value and quality. We sincerely apologize for the inconvenience caused by the damaged pieces. We're glad our customer service team was able to assist promptly and efficiently. Thank you again for choosing Bestier—we appreciate your trust and look forward to serving you in the future.
Super easy to work with!
10. März 2024
Bewertung ohne vorherige Einladung
Antwort von Bestier
Thank you so much for taking the time to share your experience with us! We will continue to work hard to provide customers with quality products and better services.
I had a damaged piece in the package…
I had a damaged piece in the package for the desk I ordered. The customer service team at Bestier had a second desk delivered to me less than 48 hours later.
6. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Bestier
Dear Lelia, thank you so much for taking the time to share your experience with us! Ensuring customer satisfaction is our top priority, and we appreciate your patience and understanding throughout the process. We're thrilled that the new desk arrived swiftly, allowing you to complete the build without further issues. Your kind words about our customer service team mean a lot to us. Thank you again for choosing Bestier—we appreciate your trust and look forward to serving you in the future.
Great support
Great support, very quick on resolving the issue.
17. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Bestier
Dear G, thank you so much for taking the time to share your experience with us! Ensuring customer satisfaction is our top priority, and we appreciate your patience and understanding throughout the process. Thank you again for choosing Bestier—we appreciate your trust and look forward to serving you in the future.
The head unit was bad and they replaced…
The head unit was bad and they replaced entire unit quickly and professional as expected.
28. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Bestier
Dear M, thank you so much for taking the time to share your experience with us! Ensuring customer satisfaction is our top priority, and we appreciate your patience and understanding throughout the process. Thank you again for choosing Bestier—we appreciate your trust and look forward to serving you in the future.
Originally was disappointed that I did…
Originally was disappointed that I did not receive the hardware to complete building my desk. However, customer service was more than helpful to get me a full pack of hardware in a very quick turnaround to ensure the completion of my desk. They were very professional very understanding and very helpful. The desk is beautiful I couldn’t be happier. Thank you so much.
22. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Bestier
Dear Nicole, thank you so much for taking the time to share your experience with us! Ensuring customer satisfaction is our top priority, and we appreciate your patience and understanding throughout the process. We're thrilled that the hardware arrived swiftly, allowing you to complete the build without further issues. Your kind words about our customer service team mean a lot to us. Thank you again for choosing Bestier—we appreciate your trust and look forward to serving you in the future.
Excellent customer service.1
I contacted customer service and was greeted by a friendly associate. I explained my problem and was immediately presented with a solution. This was followed by several personaliz3d emails repeating the conversation and telling me what steps to follow.
25. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Bestier
Dear Trish, thank you so much for taking the time to share your experience with us! Ensuring customer satisfaction is our top priority, and we appreciate your patience and understanding throughout the process. Your kind words about our customer service team mean a lot to us. Thank you again for choosing Bestier—we appreciate your trust and look forward to serving you in the future.
great value n quality
Ordered a tv stand/fireplace stand, very fast delivery, when we started building it we found a few damaged pieces that stopped the build process, called the # and they were very understanding and polite, offered to send out another cabinet, I received it in like 4 days, continued the build without issue! very satisfied with the customer service, highly recommend bestier
16. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Bestier
Dear Kathy, thank you so much for taking the time to share your experience with us! We sincerely apologize for the inconvenience caused by the damaged pieces during the initial build. We're glad our customer service team was able to assist promptly and efficiently. Ensuring customer satisfaction is our top priority, and we appreciate your patience and understanding throughout the process.
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